The Report is as follows: EtreCheck version: 5.4.8 (5091) Report generated: 2020-02-17 21:52:27 Download EtreCheck from https://etrecheck.com Runtime: 4:25 Performance: Poor Sandbox: Enabled Full drive access: Disabled Problem: Beachballing Description: Beachball is becoming more regular and sometimes the screen blacks out . Major Issues: Anything that appears on this list needs immediate attention. Poor performance - EtreCheck report shows poor performance. This is unusual. Low disk space - This machine is running critically low on free hard drive space. Software/hardware problems - Software is causing performance problems. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Air (13-inch, Early 2015) MacBook Air Model: MacBookAir7,2 1 1.6 GHz Intel Core i5 (i5-5250U) CPU: 2-core 8 RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Battery: Health = Normal - Cycle count = 239 Video Information: Intel HD Graphics 6000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - APPLE SSD SM0256G 251.00 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 250.79 GB disk1 [APFS Virtual drive] 250.79 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 229.13 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) Mounted Volumes: disk1s1 - Macintosh HD 250.79 GB (Shared - 229.13 GB used, 27.96 GB available, 19.91 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] 250.79 GB (Shared - 1.07 GB used, 19.91 GB free) APFS Mount point: /private/var/vm Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en2: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS High Sierra 10.13.6 (17G8030) Time since boot: Less than an hour Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver Details: Exact match found in the whitelist - probably OK 32-bit Applications: 16 32-bit apps Kernel Extensions: /Library/Application Support/Malwarebytes/MBAM/Kext MB_MBAM_Protection.kext (4.1 - SDK 10.11) System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 170 Apple tasks [Running] 109 Apple tasks System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 187 Apple tasks [Running] 111 Apple tasks Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-02-17) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2019-10-31) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-10-29) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-29) [Running] com.brother.LOGINserver.plist (? a1772de2 - installed 2016-10-17) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-02-04) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-02-04) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2020-02-05) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-01-20) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-02-07) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-02-07) [Running] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2019-10-31) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-10-29) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2020-01-28) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-02-04) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2020-02-17) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2020-02-05) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-01-20) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25) [Loaded] com.microsoft.office.licensingV2.helper.plist (? 83844f4c - installed 2016-10-10) [Loaded] com.skype.skypeinstaller.plist (? a81aef1d - installed 2017-06-05) User Launch Agents: [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2019-09-13) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-25) [Loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-07-20) User Login Items: [Not Loaded] All-in-One Messenger Login Helper (App Store - installed 2019-08-05) Modern Login Item /Applications/All-in-One Messenger.app/Contents/Library/LoginItems/All-in-One Messenger Login Helper.app [Not Loaded] BatteryHealthHelper (App Store - installed 2018-11-28) Modern Login Item /Applications/Battery Health.app/Contents/Library/LoginItems/BatteryHealthHelper.app [Running] Evernote Helper (Evernote - installed 2017-09-19) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app [Not Loaded] EvernoteLauncher (Evernote - installed 2017-09-19) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteLauncher.app [Running] Garmin Express Service (Garmin International - installed 2019-06-05) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] crashreporter (Garmin International - installed 2019-06-05) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app/Contents/MacOS/crashreporter.app [Not Loaded] ApplicationUpdater (Garmin International - installed 2019-06-05) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app/Contents/Resources/ApplicationUpdater.app [Not Loaded] PhotoSyncHelper (App Store - installed 2019-09-20) Modern Login Item /Applications/PhotoSync.app/Contents/Library/LoginItems/PhotoSyncHelper.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2017-10-27) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2017-10-27) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2019-10-31) FlashPlayer-10.6: 32.0.0.330 (Adobe Systems, Inc. - installed 2020-02-17) Default Browser: (? - installed 2019-09-04) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-09-18) AdobePDFViewer: 19.012.20040 (Adobe Systems, Inc. - installed 2019-09-18) Flash Player: 32.0.0.330 (Adobe Systems, Inc. - installed 2020-02-17) SharePointBrowserPlugin: 14.6.7 (? - installed 2016-09-05) NP_2020Player_IS: 7.2.0.57 (? - installed 2018-03-22) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-09-13) BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2019-09-13) AirPlay: 2.0 (Apple - installed 2019-09-13) AppleAVBAudio: 683.1 (Apple - installed 2019-09-13) BridgeAudioSP: 4.69.2 (Apple - installed 2019-09-13) iSightAudio: 7.7.3 (Apple - installed 2019-09-13) 3rd Party Preference Panes: Flash Player (installed 2020-01-28) Time Machine: Time Machine information not available without Full Drive Access. Performance: System Load: 1.04 (1 min ago) 0.95 (5 min ago) 3.15 (15 min ago) Nominal I/O speed: 3.42 MB/s File system: 120.16 seconds (timed out) Write speed: 324 MB/s Read speed: 1409 MB/s CPU Usage Snapshot: Type Overall System 3 % User 4 % Idle 94 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 15.50 % (?) EtreCheck 8.05 % (App Store) Core Sync 0.33 % (Adobe Systems, Inc.) USBserver 0.25 % (? - /Library/Printers/Brother/Utilities/Server/USBserver.app) AdobeResourceSynchronizer 0.23 % (Adobe Systems, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 513 MB (App Store) Adobe Desktop Service 378 MB (Adobe Systems, Inc.) Dropbox 292 MB (Dropbox, Inc.) com.apple.WebKit.WebContent (4) 248 MB (Apple) Microsoft Excel 163 MB (Microsoft Corporation) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Mail 206 KB / 108 KB (Apple) Dropbox 137 KB / 69 KB (Dropbox, Inc.) Other processes 23 KB / 23 KB (?) SystemUIServer 0 B / 72 B (Apple) USBserver 0 B / 0 B (? - /Library/Printers/Brother/Utilities/Server/USBserver.app) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 18 MB Used RAM: 5.34 GB Cached files: 2.65 GB Available RAM: 2.66 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-01-20 Microsoft AutoUpdate 2020-01-21 VideoCollage (2.1) 2020-02-02 Adobe Acrobat Reader DC (19.021.20061) 2020-02-02 XProtectPlistConfigData (2112) 2020-02-02 MRTConfigData (1.53) 2020-02-17 ARMDC Agent Installer 2020-02-17 Microsoft Word 2020-02-17 Microsoft Excel 2020-02-17 Microsoft OneNote 2020-02-17 Microsoft Outlook 2020-02-17 Microsoft PowerPoint 2020-02-17 Adobe Flash Player 2020-02-17 Malwarebytes for Mac 2020-02-17 EtreCheck (5.4.8) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report