EtreCheckPro version: 6.5.6 (6F041)
Report generated: 2022-01-31 15:04:51
Download EtreCheckPro from https://etrecheck.com
Runtime: 3:56
Performance: Good

Problem: Other problem
Description: 
Software Update will not connect (spinning clock Checking for updatesâ ¦
)

Major Issues:
  Anything that appears on this list needs immediate attention. 
  Unsigned files - There are unsigned software files installed that could be adware and should be reviewed.

Minor Issues:
  These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 
  Heavy RAM usage - Apps are using a large amount of RAM.
  Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
  x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system.
  Kernel extensions present - This computer has kernel extensions that may not work in the future.

Hardware Information:
  iMac (Retina 5K, 27-inch, 2017)
  iMac Model: iMac18,3
  3.5 GHz Quad-Core Intel Core i5 (i5-7600) CPU: 4-core
  32 GB RAM - Upgradeable
    BANK 0/DIMM0 - 8 GB DDR4 SO-DIMM 2400  
    BANK 0/DIMM1 - 8 GB DDR4 SO-DIMM 2400  
    BANK 1/DIMM0 - 8 GB DDR4 SO-DIMM 2400  
    BANK 1/DIMM1 - 8 GB DDR4 SO-DIMM 2400  

Video Information:
  Radeon Pro 575 - VRAM: 4 GB
    iMac (built-in) 5120 x 2880

Drives:
  disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) 
  Internal SATA 6 Gigabit Serial ATA
    disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk0s2 [APFS Fusion Drive] 1000.00 GB
      disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes)
        disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 310.44 GB used)
        disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 457 MB used)
        disk2s3 - Recovery (APFS) [Recovery] (Shared - 626 MB used)
        disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
        disk2s5 (APFS) [APFS Container] (Shared - 15.32 GB used)
          disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.32 GB used)
        disk2s6 - Update (APFS) (Shared - 4 MB used)

  disk1 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) 
  Internal PCI-Express 8.0 GT/s x2 NVM Express
    disk1s1 - EFI [EFI] 315 MB
    disk1s2 [APFS Fusion Drive] 27.69 GB
      disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes)
        disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 310.44 GB used)
        disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 457 MB used)
        disk2s3 - Recovery (APFS) [Recovery] (Shared - 626 MB used)
        disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
        disk2s5 (APFS) [APFS Container] (Shared - 15.32 GB used)
          disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.32 GB used)
        disk2s6 - Update (APFS) (Shared - 4 MB used)

Mounted Volumes:
  disk2s1 - Macintosh HD - Data [APFS Virtual drive]
    1.03 TB (Shared - 310.44 GB used, 710.65 GB available, 694.16 GB free)
    APFS
    Mount point: /System/Volumes/Data
    Fusion drive

  disk2s2 - Preboot [APFS Preboot]
    1.03 TB (Shared - 457 MB used, 694.16 GB free)
    APFS
    Mount point: /System/Volumes/Preboot
    Fusion drive

  disk2s4 - VM [APFS VM]
    1.03 TB (Shared - 2.15 GB used, 694.16 GB free)
    APFS
    Mount point: /System/Volumes/VM
    Fusion drive

  disk2s5s1 - Macintosh HD [APFS Snapshot]
    1.03 TB (Shared - 15.32 GB used, 710.65 GB available, 694.16 GB free)
    APFS
    Mount point: /
    Fusion drive
    Read-only: Yes

  disk2s6 - Update
    1.03 TB (Shared - 4 MB used, 694.16 GB free)
    APFS
    Mount point: /System/Volumes/Update
    Fusion drive

Network:
  Interface en0: Ethernet
  Interface en1: Wi-Fi
    802.11 a/b/g/n/ac
  Interface en5: iPhone
  Interface en4: Bluetooth PAN
  Interface bridge0: Thunderbolt Bridge

System Software:
  macOS Big Sur 11.6.2 (20G314) 
  Time since boot: About 4 hours

Notifications:
  Creative Cloud.app
    2 notifications

Security:
  Gatekeeper: App Store and identified developers
  System Integrity Protection: Enabled

  Antivirus software: Apple

Unsigned Files:
  Launchd: ~/Library/Application Scripts/Amazon Cloud Drive/restart_app.plist
    Executable: /usr/bin/osascript '/Users/***/Library/Application Scripts/Amazon Cloud Drive/restart_app.scpt' '/Applications/Amazon Photos.app' com.amazon.clouddrive.mac
    Details: Domain name invalid - possibly adware

  Apps: 1

Old Applications:
  5 x86-only apps

Kernel Extensions:
  /Library/Extensions
    [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8)
    [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (16.0.10 - SDK 10.9)

System Launch Daemons:
  [Not Loaded]  35 Apple tasks
  [Loaded]  184 Apple tasks
  [Running]  143 Apple tasks
  [Other]  2 Apple tasks

System Launch Agents:
  [Not Loaded]  16 Apple tasks
  [Loaded]  170 Apple tasks
  [Running]  148 Apple tasks

Launch Daemons:
  [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2022-01-06)
  [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2022-01-06)
  [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2021-10-11)
  [Loaded] com.adobe.agsservice.plist (Adobe Inc. - installed 2021-12-21)
  [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc  - installed 2020-01-28)
  [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-07-29)
  [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-07-29)
  [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2022-01-17)
  [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-11-17)

Launch Agents:
  [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-01-06)
  [Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2022-01-31)
  [Running] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2021-12-21)
  [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2021-12-21)
  [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2022-01-27)
  [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-07-29)
  [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2022-01-17)

User Launch Agents:
  [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2021-12-21)
  [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-08-24)
  [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-08-24)

User Login Items:
  [Running] Amazon Photos (AMZN Mobile LLC - installed 2022-01-31)
    Application
    /Applications/Amazon Photos.app

  [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-07-29)
    Modern Login Item
    /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app

  [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-07-29)
    Modern Login Item
    /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app

Internet Plug-ins:
  AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-20)
  AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2022-01-31)
  AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-20)

Backup:
  Auto backup: Yes
  Destinations: 
    M********************0 [Local] (Last used)
      Total size: 999.86 GB
      Total number of backups: 58
      Oldest backup: 2020-07-31 16:44:19
      Last backup: 2022-01-21 16:20:33
  6 local snapshots
  Oldest local snapshot: 2022-01-21 16:18:50
  Last local snapshot: 2022-01-31 14:34:42

Performance:
  System Load: 2.02 (1 min ago) 1.90 (5 min ago) 1.91 (15 min ago)
  Nominal I/O speed: 0.07 MB/s
  File system: 22.44 seconds
  Write speed: 862 MB/s
  Read speed: 1452 MB/s

CPU Usage Snapshot:
  Type Overall
  System: 2 %
  User: 4 %
  Idle: 93 %

Top Processes Snapshot by CPU:
  Process (count) CPU (Source - Location)
  EtreCheckPro 12.02 % (Etresoft, Inc.)
  WindowServer 4.82 % (Apple)
  kernel_task 4.66 % (Apple)
  Adobe InDesign 2022 1.52 % (Adobe Inc.)
  Adobe (59) 0.44 % (? - /Applications)

Top Processes Snapshot by Memory:
  Process (count) RAM usage (Source - Location)
  Adobe (59) 2.50 GB (? - /Applications)
  Adobe InDesign 2022 1.93 GB (Adobe Inc.)
  Adobe Photoshop 2022 1.74 GB (Adobe Inc.)
  Adobe Illustrator 1.36 GB (Adobe Inc.)
  QuickLookUIService (5) 1.19 GB (Apple)

Top Processes Snapshot by Network Use:
  Process (count) Input / Output (Source - Location)
  mDNSResponder 623 KB / 437 KB (Apple)
  netbiosd 17 KB / 12 KB (Apple)
  Mail 17 KB / 8 KB (Apple)
  trustd 22 KB / 2 KB (Apple)
  apsd 4 KB / 8 KB (Apple)

Top Processes Snapshot by Energy Use:
  Process (count) Energy (0-100) (Source - Location)
  WindowServer 4 (Apple)
  Adobe InDesign 2022 3 (Adobe Inc.)
  Adobe (59) 2 (? - /Applications)
  launchd 0 (Apple)
  SoftwareUpdateNotificationManager 0 (Apple)

Virtual Memory Information:
  Physical RAM: 32 GB

  Free RAM: 2.41 GB
  Used RAM: 20.21 GB
  Cached files: 9.38 GB

  Available RAM: 11.79 GB
  Swap Used: 0 B

Software Installs (past 60 days):
  Install Date Name (Version)
  2021-12-16 MRTConfigData (1.85)
  2021-12-17 XProtectPlistConfigData (2153)
  2022-01-06 ARMDC Agent Installer (1.0.0)
  2022-01-17 macOS Installer Notification (2.0)
  2022-01-17 Microsoft AutoUpdate (4.43.22011101)
  2022-01-18 macOS Monterey (12.1)
  2022-01-19 Safari (15.2)
  2022-01-19 macOS 11.6.2 (11.6.2)
  2022-01-19 Microsoft Excel (16.57.22011101)
  2022-01-19 Microsoft OneNote (16.57.22011101)
  2022-01-19 Microsoft PowerPoint (16.57.22011101)
  2022-01-19 Microsoft Word (16.57.22011101)
  2022-01-25 Adobe Acrobat Reader DC (21.011.20039) (21.011.20039)

Diagnostics Information (past 7-30 days):

End of report