EtreCheckPro version: 6.3.5 (6D022) Report generated: 2020-11-20 10:26:06 Download EtreCheckPro from https://etrecheck.com Runtime: 3:18 Performance: Excellent Problem: Other problem Description: amazon unable to load on Firefox/Chrome/Safari Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy RAM usage - Apps are using a large amount of RAM. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: MacBook Air (Retina, 13-inch, 2020) MacBook Air Model: MacBookAir9,1 1.1 GHz Dual-Core Intel Core i3 (i3-1000NG4) CPU: 2-core 8 RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 4 GB LPDDR4X 3733 BANK 2/ChannelB-DIMM0 - 4 GB LPDDR4X 3733 Battery: Health = Normal - Cycle count = 52 Video Information: Intel Iris Plus Graphics - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0256N 251.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 250.69 GB disk1 [APFS Virtual drive] 250.69 GB (Shared by 5 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 11.29 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 102.04 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (Shared - 82 MB used) disk1s4 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk1s5 - VM (APFS) [APFS VM] (Shared - 5.37 GB used) Mounted Volumes: disk1s1 - Macintosh HD 250.69 GB (Shared - 11.29 GB used, 146.42 GB available, 131.24 GB free) APFS Mount point: / Encrypted Read-only: Yes disk1s2 - Macintosh HD - Data [APFS Virtual drive] 250.69 GB (Shared - 102.04 GB used, 146.42 GB available, 131.24 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s5 - VM [APFS VM] 250.69 GB (Shared - 5.37 GB used, 131.24 GB free) APFS Mount point: /private/var/vm Encrypted Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en3: Bluetooth PAN 2 Interface en4: TomTom Interface bridge0: Thunderbolt Bridge Printer sharing: Enabled System Software: macOS Catalina 10.15.7 (19H2) Time since boot: About 24 days Configuration Files: /etc/hosts - Count: 1 Notifications: EtreCheckPro.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Printer sharing: Enabled Unsigned Files: Launchd: ~/Library/LaunchAgents/com.cisco.videoguard7.plist Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard7/VideoGuard7.bundle/Contents/Resources/setupServer.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard10.uninstall.plist Executable: /bin/sh ~/.cisco/VideoGuard/uninstall/cisco_videoguard10/condUninstall.sh Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard10.plist Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard10/VideoGuard10.bundle/Contents/Resources/setupServer.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/HWPortCfg.plist Executable: /Library/StartupItems/HWPortDetect/HWPortCfg Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard9.uninstall.plist Executable: /bin/sh ~/.cisco/VideoGuard/uninstall/cisco_videoguard9/condUninstall.sh Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard7.uninstall.plist Executable: /bin/sh ~/.cisco/VideoGuard/uninstall/cisco_videoguard7/condUninstall.sh Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard9.plist Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard9/VideoGuard9.bundle/Contents/Resources/setupServer.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguardmonitor.plist Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuardMonitor/VideoGuardMonitor.bundle/Contents/Resources/launch.sh Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin Plugin: /Library/Internet Plug-Ins/EPPEX Plugin.plugin Plugin: /Library/Internet Plug-Ins/NP_2020Player_IKEA.plugin Plugin: /Library/Internet Plug-Ins/NP_2020Player_WEB.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Apps: 20 32-bit Applications: 16 32-bit apps Kernel Extensions: /Library/Extensions [Not Loaded] MBBDataCardDriver.kext (4.25.33.1067) [Not Loaded] intelhaxm.kext (1.1.4 - SDK 10.9) [Not Loaded] UsbEthernetGadget.kext (1.0.0d1) [Not Loaded] WD1394HPDriver.kext (1.0.9) [Not Loaded] WDUSBHPDriver.kext (1.0.11) /Library/Extensions/VyprVPN [Not Loaded] tap.kext (20111101) [Not Loaded] tun.kext (20111101) Startup Items: HWNetMgr Path: /Library/StartupItems/HWNetMgr System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 163 Apple tasks [Running] 134 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 179 Apple tasks [Running] 121 Apple tasks [Other] One Apple task Launch Agents: [Other] HWPortCfg.plist (? 799429ac - installed 2014-12-30) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-08-14) [Other] com.amazon.sendtokindle.launcher.plist (? d18c2039 - installed 2015-11-13) [Loaded] com.privateinternetaccess.osx.PIA-VPN.plist (London Trust Media Incorporated - installed 2018-10-28) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-07-15) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-07-15) [Other] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-10-29) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-01-27) [Loaded] com.microsoft.autoupdate.helpertool.plist (Microsoft Corporation - installed 2016-09-10) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-09-10) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-10-21) [Loaded] jp.co.canon.MasterInstaller.plist (? d0637166 - installed 2018-12-18) [Other] vyprvpnservice.plist (? 27d76a4d - installed 2014-02-08) User Launch Agents: [Other] com.adobe.ARM.***.plist (? 0 - installed 2011-10-22) [Other] com.apple.CSConfigDotMacCert-***@***-SharedServices.Agent.plist (? 0 - installed 2011-10-17) [Loaded] com.cisco.videoguard10.plist (? 0 - installed 2020-09-22) [Loaded] com.cisco.videoguard10.uninstall.plist (? 0 - installed 2020-09-22) [Loaded] com.cisco.videoguard7.plist (? 0 - installed 2020-09-22) [Loaded] com.cisco.videoguard7.uninstall.plist (? 0 - installed 2020-09-22) [Loaded] com.cisco.videoguard9.plist (? 0 - installed 2020-09-22) [Loaded] com.cisco.videoguard9.uninstall.plist (? 0 - installed 2020-09-22) [Other] com.cisco.videoguardmonitor.plist (? 0 - installed 2020-09-22) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-10-15) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-10-15) [Other] com.nero.HSMMonitor.plist (? 0 - installed 2015-12-30) [Running] com.spotify.webhelper.plist (Spotify - installed 2020-08-22) [Other] jp.co.canon.Inkjet_Extended_Survey_Agent.plist (? 0 - installed 2012-12-04) [Other] mega.mac.megaupdater.plist (? 0 - installed 2020-05-10) User Login Items: [Not Loaded] BatteryHealthHelper (App Store - installed 2018-10-08) Modern Login Item /Applications/Battery Health.app/Contents/Library/LoginItems/BatteryHealthHelper.app [Running] Caffeine (App Store - installed 2011-10-31) Application /Applications/Caffeine.app [Not Loaded] CIJSUAgent (Canon Inc. - installed 2020-01-13) Modern Login Item /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app/Contents/Library/LoginItems/CIJSUAgent.app [Loaded] Google Chrome (Google, Inc. - installed 2020-11-16) Application /Applications/Google Chrome.app [Loaded] Microsoft Teams (Microsoft Corporation - installed 2020-10-21) Application /Applications/Microsoft Teams.app [Not Loaded] NordVPNLauncher (App Store - installed 2020-11-11) Modern Login Item /Applications/NordVPN IKE.app/Contents/Library/LoginItems/NordVPNLauncher.app [Not Loaded] Launcher Disabler (App Store - installed 2020-09-22) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Loaded] OneDrive Launcher (App Store - installed 2020-09-22) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] SpeedTestHelper (App Store - installed 2020-09-10) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app [Not Loaded] Viber (Viber Media Inc. - installed 2015-06-17) Modern Login Item /Applications/Viber.app [Running] Android File Transfer Agent (Google, Inc. - installed 2018-10-26) Application ~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app Internet Plug-ins: FlashPlayer-10.6: 32.0.0.453 (? - installed 2020-11-10) EPPEX Plugin: 10.0 (? - installed 2014-09-16) NP_2020Player_IKEA: 5.0.94.1 (? - installed 2012-09-28) AdobePDFViewer: 20.012.20048 (Adobe Systems, Inc. - installed 2020-09-29) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-09-29) NP_2020Player_WEB: 5.0.94.0 (? - installed 2011-10-26) SharePointBrowserPlugin: 14.1.0 (? - installed 2011-10-18) Flash Player: 32.0.0.453 (? - installed 2020-11-10) Silverlight: 5.1.50901.0 (? - installed 2017-07-15) JavaAppletPlugin: 15.0.1 (Apple - installed 2015-08-26) 3rd Party Preference Panes: Flash Player (Adobe Inc. - installed 2020-10-29) MusicManager (Google, Inc. - installed 2020-08-18) Backup: Time Machine information not available without Full Drive Access. 5 local snapshots Oldest local snapshot: 2020-10-16 03:47:51 Last local snapshot: 2020-11-17 16:13:00 Performance: System Load: 7.26 (1 min ago) 6.55 (5 min ago) 5.93 (15 min ago) Nominal I/O speed: 0.50 MB/s File system: 29.73 seconds Write speed: 707 MB/s Read speed: 1601 MB/s CPU Usage Snapshot: Type Overall System: 25 % User: 16 % Idle: 58 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) plugin-container (11) 19.36 % (Mozilla Corporation) EtreCheckPro 19.02 % (Etresoft, Inc.) WindowServer 15.86 % (Apple) softwareupdated 12.50 % (Apple) kernel_task 12.17 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) plugin-container (11) 2.09 GB (Mozilla Corporation) EtreCheckPro 388 MB (Etresoft, Inc.) firefox 217 MB (Mozilla Corporation) kernel_task 198 MB (Apple) com.apple.WebKit.WebContent (11) 78 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 27 MB / 14 MB (Apple) softwareupdated 5 MB / 386 B (Apple) biometrickitd 1 MB / 154 KB (Apple) firefox 861 KB / 682 KB (Mozilla Corporation) UserEventAgent 589 KB / 825 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) plugin-container (11) 14 (Mozilla Corporation) firefox 9 (Mozilla Corporation) deleted 9 (Apple) WindowServer 9 (Apple) softwareupdated 4 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 30 MB Used RAM: 7.09 GB Cached files: 897 MB Available RAM: 927 MB Swap Used: 2.47 GB Software Installs (past 30 days): Install Date Name (Version) 2020-10-21 Microsoft Teams (1.00.326266) 2020-10-22 Kindle (1.30.0) 2020-10-23 Canon IJ Printer Driver (16.40.1) 2020-11-10 Adobe Flash Player (32.0.0.453) 2020-11-11 Parcel (6.6.1) 2020-11-11 NordVPN IKE (5.10.0) 2020-11-15 Numbers (10.0) 2020-11-15 Keynote (10.0) 2020-11-15 Pages (10.0) 2020-11-15 XProtectPlistConfigData (2135) 2020-11-15 MRTConfigData (1.72) 2020-11-15 iMovie (10.2.1) 2020-11-18 The Unarchiver (4.2.4) Clean up: ~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-***@***-SharedServices.Agent.plist /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framework/Versions/A/Support/CSConfigDotMacCert Executable not found ~/Library/LaunchAgents/mega.mac.megaupdater.plist /Applications/MEGAsync.app/Contents/MacOS/MEGAupdater Executable not found /Library/LaunchAgents/com.amazon.sendtokindle.launcher.plist /usr/bin/stkLaunchAgent.sh Executable not found /Library/LaunchDaemons/vyprvpnservice.plist /Library/PrivilegedHelperTools/vyprvpnservice Executable not found ~/Library/LaunchAgents/com.nero.HSMMonitor.plist /Applications/HTC Sync Manager.app/Contents/Resources/HSMMonitor.app/Contents/MacOS/HSMMonitor Executable not found ~/Library/LaunchAgents/jp.co.canon.Inkjet_Extended_Survey_Agent.plist /Applications/Canon Utilities/Inkjet Extended Survey Program/Inkjet Extended Survey Program.app/Contents/Resources/Canon_Inkjet_Extended_Survey_Agent Executable not found ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Executable not found Diagnostics Information (past 7-30 days): 2020-11-13 14:08:04 Google Chrome.app Crash Executable: /Applications/Google Chrome.app End of report