EtreCheck version: 5.4.8 (5091) Report generated: 2020-01-29 16:20:25 Download EtreCheck from https://etrecheck.com Runtime: 2:03 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Computer is restarting Description: Computer continues to restart when it is left unattended (unused) for a few minutes. After it restarts, I get the error message, Your comput er restarted because of a problem. Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: iMac (Retina 5K, 27-inch, 2017) iMac Model: iMac18,3 1 3.5 GHz Quad-Core Intel Core i5 (i5-7600) CPU: 4-core 24 RAM - Upgradeable BANK 0/DIMM0 - 16 GB DDR4 SO-DIMM 2400  BANK 0/DIMM1 - Empty BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2400  BANK 1/DIMM1 - 4 GB DDR4 SO-DIMM 2400  Video Information: Radeon Pro 575 - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 27.69 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 5 volumes) disk2s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 232.18 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared) disk2s3 - Recovery (APFS) [Recovery] (Shared - 527 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s5 - Macintosh HD (APFS) (Shared - 11.01 GB used) disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 5 volumes) disk2s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 232.18 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared) disk2s3 - Recovery (APFS) [Recovery] (Shared - 527 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s5 - Macintosh HD (APFS) (Shared - 11.01 GB used) disk3 - Seagate Ultra Slim MT 2.00 TB External USB 5 Gbit/s USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 [Core Storage Container] 2.00 TB disk5 - B**********e (Mac OS Extended (Case-sensitive, Journaled, Encrypted)) 2.00 TB (779.38 GB used) disk3s3 - B*******X (Journaled HFS+) 134 MB disk4 - Seagate BUP BL 4.00 TB External USB 5 Gbit/s USB disk4s1 134 MB disk4s2 - N**************************) (MS-DOS FAT12) 4.00 TB (161.07 GB used) Mounted Volumes: disk2s1 - M************ Data [APFS Virtual drive] 1.03 TB (Shared - 232.18 GB used, 782.37 GB available, 777.22 GB free) APFS Mount point: /System/Volumes/Data disk2s3 - Recovery [Recovery] 1.03 TB (Shared - 527 MB used, 777.22 GB free) APFS Mount point: /Volumes/Recovery disk2s4 - VM [APFS VM] 1.03 TB (Shared - 2.15 GB used, 777.22 GB free) APFS Mount point: /private/var/vm disk2s5 - Macintosh HD 1.03 TB (Shared - 11.01 GB used, 782.37 GB available, 777.22 GB free) APFS Mount point: / Read-only: Yes disk4s2 - N**************************) 4.00 TB (161.07 GB used, 3.84 TB free) MS-DOS FAT12 Mount point: /Volumes/N**************************) disk5 - B**********e 2.00 TB (779.38 GB used, 1.22 TB free) Mac OS Extended (Case-sensitive, Journaled, Encrypted) Mount point: /Volumes/B**********e Encrypted Network: Interface en0: Ethernet Interface en5: iPhone Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Interface bridge0: Thunderbolt Bridge 2 System Software: macOS Catalina 10.15.3 (19D76) Time since boot: Less than an hour Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK 32-bit Applications: 23 32-bit apps Kernel Extensions: /Library/Extensions OlympusDSCSCSIDriver.kext (3.1.0 - SDK 10.6) ufsd_NTFS.kext (15.4.19 - SDK 10.10) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 171 Apple tasks [Running] 124 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 184 Apple tasks [Running] 117 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-22) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2019-10-12) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-10-17) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-17) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-12-03) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-12-03) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2019-11-18) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-01-17) [Running] com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2018-10-02) Launch Daemons: [Running] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2019-10-12) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-10-17) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2019-12-03) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2019-12-02) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2019-11-18) [Not Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (? 0 - installed 2018-06-07) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-01-17) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2012-04-02) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-05-24) [Loaded] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2018-11-07) [Loaded] com.paragon-software.ntfs.loader.plist (Apple - installed 2020-01-23) [Running] com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2018-10-02) [Loaded] jp.co.canon.MasterInstaller.plist (? d0637166 - installed 2017-03-18) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2013-03-10) [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2019-08-21) User Login Items: [Not Loaded] Evernote Helper (App Store - installed 2020-01-05) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app [Not Loaded] EvernoteLauncher (App Store - installed 2020-01-05) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteLauncher.app [Not Loaded] FSMenuAppLoginItemHelper (Paragon Software GmbH - installed 2018-11-07) Modern Login Item /Applications/NTFS for Mac.app/Contents/Library/LoginItems/FSMenuAppLoginItemHelper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2018-06-07) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2018-06-07) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] PhotoStreamAgent (App Store - installed 2038-01-18) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app Internet Plug-ins: OfficeLiveBrowserPlugin: 12.3.6 (? - installed 2013-04-04) JavaAppletPlugin: 15.0.1 (Apple - installed 2012-12-22) AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2019-10-12) SharePointBrowserPlugin: 14.3.9 (? - installed 2014-01-02) 3rd Party Preference Panes: NTFS (installed 2018-10-02) Time Machine: Time Machine information not available without Full Drive Access. 6 local snapshots Oldest local snapshot: 2020-01-28 19:46:42 Last local snapshot: 2020-01-29 16:09:20 Performance: System Load: 1.56 (1 min ago) 1.66 (5 min ago) 1.61 (15 min ago) Nominal I/O speed: 4.81 MB/s File system: 26.72 seconds Write speed: 436 MB/s Read speed: 1460 MB/s CPU Usage Snapshot: Type Overall System 6 % User 15 % Idle 79 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) com.apple.WebKit.WebContent.xpc (3) 30.14 % (Apple) Other processes 27.10 % (?) com.apple.WebKit.Networking.xpc 14.66 % (Apple) EtreCheck 6.81 % (App Store) trustd 3.45 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 562 MB (App Store) Safari 342 MB (Apple) App Store 125 MB (Apple) SafariBookmarksSyncAgent 121 MB (Apple) photoanalysisd 100 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) com.apple.WebKit.Networking.xpc 3 MB / 1 MB (Apple) Other processes 153 KB / 61 KB (?) SystemUIServer 0 B / 64 B (Apple) routined 0 B / 0 B (Apple) homed 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 24 GB Free RAM: 13.04 GB Used RAM: 7.43 GB Cached files: 3.53 GB Available RAM: 16.57 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-01-05 Evernote (7.14) 2020-01-05 Canon IJ Printer Driver 2020-01-15 Microsoft Excel 2020-01-15 Microsoft OneNote 2020-01-15 Microsoft Outlook 2020-01-15 Microsoft Word 2020-01-15 Microsoft PowerPoint 2020-01-17 Microsoft AutoUpdate 2020-01-23 XProtectPlistConfigData (2112) 2020-01-28 MRTConfigData (1.53) 2020-01-29 EtreCheck (5.4.8) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report