EtreCheckPro version: 6.5.6 (6F041) Report generated: 2022-01-23 13:00:16 Download EtreCheckPro from https://etrecheck.com Runtime: 2:45 Performance: Excellent Problem: Other problem Description: Error installing macOS update Major Issues: Anything that appears on this list needs immediate attention. Time Machine backup out-of-date - The last Time Machine backup is over 10 days old. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy RAM usage - Apps are using a large amount of RAM. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (16-inch, 2019) MacBook Pro Model: MacBookPro16,1 2.4 GHz 8-Core Intel Core i9 (i9-9980HK) CPU: 8-core 32 GB RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 16 GB DDR4 2667 BANK 2/ChannelB-DIMM0 - 16 GB DDR4 2667 Battery: Health = Normal - Cycle count = 82 Video Information: Intel UHD Graphics 630 - VRAM: 1536 MB Color LCD (built-in) 3584 x 2240 AMD Radeon Pro 5500M - VRAM: 8 GB Drives: disk0 - APPLE SSD AP2048N 2.00 TB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 1.00 TB disk1 [APFS Virtual drive] 1.00 TB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (Shared - 15.32 GB used) disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.32 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 915.00 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (Shared - 708 MB used) disk1s4 - Recovery (APFS) [Recovery] (Shared - 626 MB used) disk1s5 - VM (APFS) [APFS VM] (Shared - 20 KB used) disk1s6 - Update (APFS) (Shared - 6 MB used) disk0s3 - B******P 1.00 TB (393.56 GB used) Mounted Volumes: disk0s3 - B******P 1.00 TB (393.56 GB used, 607.23 GB free) Mount point: /Volumes/B******P disk1s1s1 - Macintosh HD [APFS Snapshot] 1.00 TB (Shared - 15.32 GB used, 156.18 GB available, 68.13 GB free) APFS Mount point: / Read-only: Yes disk1s2 - Macintosh HD - Data [APFS Virtual drive] 1.00 TB (Shared - 915.00 GB used, 156.18 GB available, 68.13 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s3 - Preboot [APFS Preboot] 1.00 TB (Shared - 708 MB used, 68.13 GB free) APFS Mount point: /System/Volumes/Preboot disk1s5 - VM [APFS VM] 1.00 TB (Shared - 20 KB used, 68.13 GB free) APFS Mount point: /System/Volumes/VM disk1s6 - Update 1.00 TB (Shared - 6 MB used, 68.13 GB free) APFS Mount point: /System/Volumes/Update Network: Interface lpss-serial1: LPSS Serial Adapter (1) Interface lpss-serial2: LPSS Serial Adapter (2) Interface en7: USB 10/100/1000 LAN Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en9: Bluetooth PAN 2 Interface en10: Thunderbolt Ethernet Slot 1 Interface bridge0: Thunderbolt Bridge System Software: macOS Big Sur 11.6.2 (20G314) Time since boot: Less than an hour Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Webroot Unsigned Files: Launchd: /Library/LaunchDaemons/com.anonymizer.deltavpn.DeltaVPNOpenVPNHelper.plist Executable: /Library/PrivilegedHelperTools/com.anonymizer.deltavpn.DeltaVPNOpenVPNHelper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.anonymizer.deltavpn.DeltaVPNInstaller.plist Executable: /Library/PrivilegedHelperTools/com.anonymizer.deltavpn.DeltaVPNInstaller Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.anonymizer.deltavpn.GreenlightInterrogator.plist Executable: /Library/PrivilegedHelperTools/com.anonymizer.deltavpn.GreenlightInterrogator Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist Executable: ~/Library/Application Support/Steam/SteamApps/steamclean Public Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.anonymizer.deltavpn.L2TPConfigurator.plist Executable: /Library/PrivilegedHelperTools/com.anonymizer.deltavpn.L2TPConfigurator Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/MeetingJoinPlugin.plugin Apps: 23 Old Applications: 56 x86-only apps Kernel Extensions: /Applications/ExpressVPN.app [Not Loaded] ExpressVPNSplitTunnel.kext - com.expressvpn.splittunnel (1.0.2 - SDK 10.14) /Applications/Keybase.app [Not Loaded] kbfuse.kext - com.github.kbfuse.filesystems.kbfuse (2053.18 - SDK 10.14) /Applications/Parallels Desktop.app [Not Loaded] prl_hypervisor.kext - com.parallels.kext.hypervisor (17.1.1 51537 - SDK 10.11) [Not Loaded] prl_netbridge.kext - com.parallels.kext.netbridge (17.1.1 51537 - SDK 10.9) [Not Loaded] prl_usb_connect.kext - com.parallels.kext.usbconnect (17.1.1 51537 - SDK 10.9) [Not Loaded] prl_vnic.kext - com.parallels.kext.vnic (17.1.1 51537 - SDK 10.9) /Applications/VMware Fusion.app [Not Loaded] vmioplug.kext - com.vmware.kext.vmioplug.19.9.0 (19.9.0) [Not Loaded] vmnet.kext - com.vmware.kext.vmnet (12.1.0) [Not Loaded] vmmon.kext - com.vmware.kext.vmx86 (12.1.0) /Applications/VMware Horizon Client.app [Not Loaded] vmioplug.kext - com.vmware.kext.vmioplug.18.1.1 (18.1.1) /Applications/Webroot SecureAnywhere.app [Not Loaded] SecureAnywhere.kext - com.webroot.driver.WebrootSecureAnywhere (9.0.10 - SDK 10.10) /Library/Application Support/VirtualBox [Loaded] VBoxDrv.kext - org.virtualbox.kext.VBoxDrv (6.1.26) [Loaded] VBoxNetAdp.kext - org.virtualbox.kext.VBoxNetAdp (6.1.26) [Loaded] VBoxNetFlt.kext - org.virtualbox.kext.VBoxNetFlt (6.1.26) [Loaded] VBoxUSB.kext - org.virtualbox.kext.VBoxUSB (6.1.26) /Library/Extensions [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.2.7) System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 188 Apple tasks [Running] 140 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 191 Apple tasks [Running] 126 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2022-01-15) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2022-01-15) [Running] com.anonymizer.deltavpn.DeltaVPNInstaller.plist (? 88eb8392 - installed 2022-01-15) [Loaded] com.anonymizer.deltavpn.DeltaVPNOpenVPNHelper.plist (? 55b63571 - installed 2022-01-15) [Running] com.anonymizer.deltavpn.GreenlightInterrogator.plist (? 2635c8eb - installed 2022-01-15) [Running] com.anonymizer.deltavpn.L2TPConfigurator.plist (? 8942dbac - installed 2022-01-15) [Loaded] com.anonymizer.deltavpn.OpenVPN.plist (Jonathan Bullard - installed 2022-01-15) [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2022-01-15) [Running] com.canonical.multipassd.plist (Michal Sawicz - installed 2022-01-15) [Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2022-01-21) [Loaded] com.citrix.ctxworkspaceupdater.plist (Citrix Systems, Inc. - installed 2022-01-21) [Running] com.expressvpn.expressvpnd.plist (ExprsVPN LLC - installed 2022-01-15) [Running] com.focusrite.ControlServer.plist (Focusrite Audio Engineering Ltd. - installed 2022-01-15) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2022-01-15) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2022-01-15) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2022-01-15) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2022-01-15) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2022-01-15) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-05-09) [Loaded] com.piriform.ccleaner.CCleanerAgent.plist (Piriform Ltd - installed 2022-01-15) [Running] com.rogueamoeba.aceagent.plist (Rogue Amoeba Software, LLC - installed 2022-01-15) [Loaded] com.rogueamoeba.acetool.plist (Rogue Amoeba Software, LLC - installed 2022-01-15) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2022-01-15) [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2022-01-15) [Other] com.webroot.security.mac.plist (? 426881a5 - installed 2022-01-15) [Running] com.webroot.webfilter.mac.plist (Webroot Software, Inc. - installed 2022-01-15) [Loaded] keybase.Helper.plist (Keybase, Inc. - installed 2022-01-15) [Running] org.openvpn.client.plist (OPENVPN TECHNOLOGIES, INC. - installed 2022-01-15) [Not Loaded] org.virtualbox.startup.plist (? 700b9385 - installed 2021-08-02) [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-01-15) Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-01-15) [Other] com.brother.LOGINserver.plist (? a1772de2 - installed 2022-01-15) [Loaded] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2022-01-21) [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2022-01-21) [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2022-01-21) [Running] com.citrix.WebLauncher.plist (Citrix Systems, Inc. - installed 2022-01-15) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2022-01-15) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2022-01-15) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2022-01-15) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2022-01-15) [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2022-01-15) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2022-01-15) [Running] com.webroot.WRMacApp.plist (Webroot Software, Inc. - installed 2022-01-15) User Launch Agents: [Not Loaded] com.canonical.multipass.gui.autostart.plist (Michal Sawicz - installed 2020-12-30) [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2021-09-10) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2021-09-10) [Loaded] com.rogueamoeba.loopbackd.plist (Rogue Amoeba Software, LLC - installed 2021-12-08) [Loaded] com.skype.skype.shareagent.plist (? 0 - installed 2017-11-13) [Other] com.valvesoftware.steamclean.plist (? 0 - installed 2020-04-23) [Running] keybase.kbfs.plist (Keybase, Inc. - installed 2022-01-23) [Running] keybase.service.plist (Keybase, Inc. - installed 2022-01-23) [Running] keybase.updater.plist (Keybase, Inc. - installed 2022-01-23) [Not Loaded] org.virtualbox.vboxwebsrv.plist (Oracle America, Inc. - installed 2021-08-02) User Login Items: [Not Loaded] DeepL Launcher (Linguee GmbH - installed 2022-01-15) Modern Login Item /Applications/DeepL.app/Contents/Library/LoginItems/DeepL Launcher.app [Not Loaded] ExpressVPN Launcher (ExprsVPN LLC - installed 2022-01-15) Modern Login Item /Applications/ExpressVPN.app/Contents/Library/LoginItems/ExpressVPN Launcher.app [Not Loaded] FocusriteControlServer (Focusrite Audio Engineering Ltd. - installed 2022-01-15) Modern Login Item /Applications/Focusrite Control.app/Contents/Library/LoginItems/FocusriteControlServer.app [Running] Google Chrome (Google, Inc. - installed 2022-01-15) Application /Applications/Google Chrome.app [Running] Keybase (Keybase, Inc. - installed 2022-01-23) Application /Applications/Keybase.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2022-01-15) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2022-01-15) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] Slack Login Helper (App Store - installed 2022-01-15) Modern Login Item /Applications/Slack.app/Contents/Library/LoginItems/Slack Login Helper.app [Loaded] StartUpHelper (Spotify - installed 2022-01-15) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Running] VMware Fusion Start Menu (VMware, Inc. - installed 2020-11-17) Application /Applications/VMware Fusion.app/Contents/Library/VMware Fusion Start Menu.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2022-01-18) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Not Loaded] QuickEntryHelper (XMind Ltd. - installed 2020-12-16) Modern Login Item /Applications/XMind.app/Contents/PlugIns/XMind QuickEntry.app/Contents/Library/LoginItems/QuickEntryHelper.app [Running] Audio Hijack 3 Schedule Helper (Rogue Amoeba Software, LLC - installed 2020-04-23) Application /Library/Application Support/Audio Hijack/Audio Hijack 3 Schedule Helper.app [Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2022-01-21) Modern Login Item /Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app Internet Plug-ins: MeetingJoinPlugin: 1.0 (? - installed 2022-01-15) AdobePDFViewer: 19.010.20069 (Adobe Systems, Inc. - installed 2022-01-15) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2022-01-15) Audio Plug-ins: ACE: 11.7.7 (Rogue Amoeba Software, LLC - installed 2021-12-08) TVRemoteAudio: 1.0.1 (TeamViewer GmbH - installed 2022-01-15) Safari Extensions: "Open In" button for Internet Explorer (Parallels International GmbH - installed 2022-01-15) Backup: Skip System Files: No Mobile backups: No Auto backup: Yes Destinations: R******B [Local] (Last used) Total size: 999.79 GB Total number of backups: 1 Oldest backup: 2021-12-08 12:53:11 Last backup: 2021-12-08 12:53:11 4 local snapshots Oldest local snapshot: 2021-12-08 10:17:06 Last local snapshot: 2022-01-23 12:19:08 Performance: System Load: 2.08 (1 min ago) 2.27 (5 min ago) 2.01 (15 min ago) Nominal I/O speed: 0.14 MB/s File system: 13.92 seconds Write speed: 1489 MB/s Read speed: 3125 MB/s CPU Usage Snapshot: Type Overall System: 1 % User: 1 % Idle: 98 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 14.70 % (Etresoft, Inc.) WindowServer 7.08 % (Apple) Google Chrome Helper (Renderer) (14) 2.36 % (Google, Inc.) kernel_task 2.30 % (Apple) com.apple.AppleUserHIDDrivers (19) 0.98 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (14) 2.28 GB (Google, Inc.) MTLCompilerService (30) 1.30 GB (Apple) EtreCheckPro 880 MB (Etresoft, Inc.) Google Chrome 477 MB (Google, Inc.) Keybase Helper (Renderer) (2) 408 MB (Keybase, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) corespeechd 2 KB / 9 MB (Apple) Spotify 436 KB / 17 KB (Spotify) mDNSResponder 122 KB / 40 KB (Apple) biometrickitd 131 KB / 21 KB (Apple) trustd 86 KB / 6 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 3 (Apple) Spotify 1 (Spotify) Google Chrome Helper (Renderer) (14) 1 (Google, Inc.) com.apple.AppleUserHIDDrivers (19) 1 (Apple) FocusriteControlServer 0 (Focusrite Audio Engineering Ltd.) Virtual Memory Information: Physical RAM: 32 GB Free RAM: 12.41 GB Used RAM: 13.75 GB Cached files: 5.84 GB Available RAM: 18.25 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-12-08 macOS 11.6 (11.6) 2021-12-09 GarageBand (10.4.5) 2021-12-09 Logic Pro (10.7.2) 2021-12-09 macOS 11.6.1 (11.6.1) 2021-12-10 Device Support Update (1.0.0.0.1.1632960232) 2021-12-14 Slack (4.23.0) 2021-12-17 XProtectPlistConfigData (2153) 2022-01-11 Zoom (5.9.1.3506) 2022-01-11 ARMDC Agent Installer (1.0.0) 2022-01-13 Microsoft Excel (16.57.22011101) 2022-01-13 Microsoft OneNote (16.57.22011101) 2022-01-13 Microsoft Outlook (16.57.22011101) 2022-01-13 Microsoft PowerPoint (16.57.22011101) 2022-01-13 Microsoft Word (16.57.22011101) 2022-01-13 Microsoft Remote Desktop (10.7.4) 2022-01-15 macOS Installer Notification (2.0) 2022-01-15 Microsoft AutoUpdate (4.43.22011101) 2022-01-15 macOS 11.6.2 (11.6.2) 2022-01-15 TeamViewer (15.25.5) 2022-01-16 Safari (15.2) 2022-01-18 WhatsApp (2.2149.4) 2022-01-20 MRTConfigData (1.86) 2022-01-21 Citrix Workspace (22.01.0) 2022-01-23 Microsoft To Do (2.62) 2022-01-23 macOS Monterey (12.1) Clean up: /Library/LaunchDaemons/com.webroot.security.mac.plist /Applications/Webroot SecureAnywhere.app/Contents/MacOS/WSDaemon Executable not found Diagnostics Information (past 7-30 days): 2022-01-23 10:12:28 syspolicyd High CPU Use Executable: /usr/libexec/syspolicyd End of report