Major Issues: Anything that appears on this list needs immediate attention. Failing hard drive - This computer has a hard drive that appears to be failing. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps crashing - There have been numerous app crashes. Clean up - There are orphan files that could be removed. External drives and performance - There are external drives connected that could be affecting performance. Limited permissions - More information may be available with Full Disk Access. Hardware Information: iMac (Retina 4K, 21.5-inch, 2017) Status: Supported iMac Model: iMac18,2 3 GHz Quad-Core Intel Core i5 (i5-7400) CPU: 4-core 8 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2400 Video Information: Radeon Pro 555 - VRAM: 2 GB iMac (built-in) 4096 x 2304 Drives: disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (111.84 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (1.88 GB used) disk1s3 - Recovery (APFS) [Recovery] (1.15 GB used) disk1s4 (APFS) [APFS Container] (9.17 GB used) disk1s4s1 - Macintosh HD (APFS) [APFS Snapshot] (9.17 GB used) disk1s5 - Update (APFS) (5 MB used) disk1s6 - VM (APFS) [APFS VM] (1.07 GB used) disk2 - LaCie Mobile Drive 2.00 TB (Mechanical) External USB 5 Gbit/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 [APFS Container] 2.00 TB disk3 [APFS Virtual drive] 2.00 TB (Shared by 1 volumes) disk3s2 - L***e (APFS) (502.10 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Used: 111.84 GB Shared values Size: 1000.00 GB Free: 874.67 GB Available: 953.81 GB disk1s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 1.88 GB Shared values Size: 1000.00 GB Free: 874.67 GB disk1s4s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 9.17 GB Shared values Size: 1000.00 GB Free: 874.67 GB Available: 953.81 GB disk1s5 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 5 MB Shared values Size: 1000.00 GB Free: 874.67 GB disk1s6 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 1.07 GB Shared values Size: 1000.00 GB Free: 874.67 GB disk3s2 - L***e Filesystem: APFS Mount point: /Volumes/L***e Used: 502.10 GB Shared values Size: 2.00 TB Free: 1.50 TB Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge System Software: macOS Ventura 13.5.2 (22G91) Time since boot: About a day Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Applications: 466 apps 51 x86-only apps One unsigned app System Launch Daemons: [Not Loaded] 39 Apple tasks [Loaded] 244 Apple tasks [Running] 104 Apple tasks [Other] 3 Apple tasks System Launch Agents: [Not Loaded] 20 Apple tasks [Loaded] 269 Apple tasks [Running] 107 Apple tasks [Other] One Apple task Launch Daemons: [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2023-07-14) Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2 [Loaded] com.adobe.agsservice.plist (Adobe Inc. - installed 2023-07-14) Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService [Not Loaded] com.apple.installer.cleanupinstaller.plist (Not signed - installed 2023-07-08) Executable: /macOS Install Data/Locked Files/cleanup_installer [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2023-07-15) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2023-07-14) Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true [Running] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2023-07-14) Command: /Library/Application Support/Adobe/AdobeGCClient/Adobe Genuine Software Monitor Service -mode=logon [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-07-14) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2023-08-31) Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot User Launch Agents: [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-07-14) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=scheduled App Extensions: Finder sync extensions: Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app QuickLook Previews: EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2023-07-14) Backup: Time Machine information is limited without Full Disk Access Destinations: L***e [Local] (Last used) 6 local snapshots Oldest local snapshot: 2023-09-08 10:51:28 Last local snapshot: 2023-09-09 10:14:37 Performance: System Load: 1.93 (1 min ago) 1.64 (5 min ago) 1.74 (15 min ago) Nominal I/O usage: 1.70 MB/s File system: 176.62 seconds (timed out) Write speed: 16 MB/s Read speed: 18 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 15 % Idle: 81 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 62.00 % (Etresoft, Inc.) WindowServer 6.82 % (Apple) kernel_task 1.94 % (Apple) mobileassetd 0.86 % (Apple) bluetoothd 0.40 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Safari 1.41 GB (Apple) EtreCheckPro 405 MB (Etresoft, Inc.) com.apple.WebKit.WebContent 338 MB (Apple) Creative Cloud UI Helper (Renderer) 97 MB (Adobe Inc.) ReportCrash 61 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) mDNSResponder 667 KB / 290 KB (Apple) apsd 12 KB / 93 KB (Apple) netbiosd 29 KB / 12 KB (Apple) com.apple.WebKit.Networking 17 KB / 15 KB (Apple) rapportd 12 KB / 11 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) ReportCrash 1 (Apple) Core Sync 0 (Adobe Inc.) mdbulkimport (2) 0 (Apple) Safari 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 14 MB Used RAM: 5.89 GB Cached files: 2.10 GB Available RAM: 2.11 GB Swap Used: 385 MB Software Installs (past 60 days): Install Date Name (Version) 2023-07-13 macOS Rapid Security Response 13.4.1 (c) (13.4.1 (c)) 2023-07-15 Zoom (5.15.3.20121) 2023-09-01 XProtectPayloads (109) 2023-09-01 macOS 13.5.1 (13.5.1) 2023-09-06 XProtectPlistConfigData (2170) 2023-09-08 macOS 13.5.2 (13.5.2) Clean up: /Library/LaunchDaemons/com.apple.installer.cleanupinstaller.plist /macOS Install Data/Locked Files/cleanup_installer Executable not found Diagnostics Information (past 7-30 days): 2023-09-09 10:31:03 Safari.app - Hang (4 times) Executable: /Volumes/VOLUME/*/Safari.app 2023-09-08 10:46:17 Firefox.app - Hang Executable: /Applications/Firefox.app 2023-09-07 11:19:42 Creative Cloud UI Helper (Renderer) - Crash (4 times) Executable: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app 2023-09-06 12:49:04 bluetoothd - Crash (2 times) Executable: /usr/sbin/bluetoothd Details: libsystem_c.dylib: abort() called 2023-09-05 14:45:47 Kernel Panic (2 times) Details: panic(cpu 2 caller 0xffffff8022d95941): userspace watchdog timeout: no successful checkins from WindowServer in 120 seconds Panicked task 0xffffff96a5477bf8: 4 threads: pid 97: watchdogd 2023-09-05 11:40:49 com.apple.WebKit.WebContent - High CPU Use Executable: /Volumes/VOLUME/*/W**************k/V******s/A/X*********s/c*****************************c/C******s/M***S/c*************************t 2023-09-03 13:29:11 Install - Crash End of report