EtreCheckPro version: 6.3.5 (6D022) Report generated: 2020-11-25 11:45:40 Download EtreCheckPro from https://etrecheck.com Runtime: 4:54 Performance: Below Average Problem: No problem - just checking Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Heavy RAM usage - Apps are using a large amount of RAM. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Low performance - EtreCheck report took an unusually long time to run. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (15-inch, 2019) MacBook Pro Model: MacBookPro15,3 2.9 GHz 6-Core Intel Core i9 (i9-8950HK) CPU: 6-core 16 RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 8 GB DDR4 2400 BANK 2/ChannelB-DIMM0 - 8 GB DDR4 2400 Battery: Health = Normal - Cycle count = 413 Video Information: Intel UHD Graphics 630 - VRAM: 1536 MB Radeon Pro Vega 16 - VRAM: 4 GB Color LCD (built-in) 3360 x 2100 Drives: disk0 - APPLE SSD AP1024M 1.00 TB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 1.00 TB disk1 [APFS Virtual drive] 1.00 TB (Shared by 7 volumes) disk1s1 - M*****************a (APFS) [APFS Virtual drive] (Shared - 710.74 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 301 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 655 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 6.44 GB used) disk1s5s1 - Macintosh HD (APFS) (Shared - 14.94 GB used) disk1s5 - Macintosh HD (APFS) [Fusion Drive] (Shared - 14.94 GB used) disk1s5s1 - Macintosh HD (APFS) (Shared - 14.94 GB used) disk1s6 - U****e (APFS) (Shared - 618 KB used) Mounted Volumes: disk1s1 - M*****************a [APFS Virtual drive] 1.00 TB (Shared - 710.74 GB used, 268.55 GB available, 266.96 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s2 - Preboot [APFS Preboot] 1.00 TB (Shared - 301 MB used, 266.96 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 1.00 TB (Shared - 6.44 GB used, 266.96 GB free) APFS Mount point: /System/Volumes/VM disk1s5s1 - Macintosh HD 1.00 TB (Shared - 14.94 GB used, 268.55 GB available, 266.96 GB free) APFS Mount point: / Read-only: Yes disk1s6 - U****e 1.00 TB (Shared - 618 KB used, 266.96 GB free) APFS Mount point: /System/Volumes/U****e Network: Interface en8: Targus USB3.0 DV Dock with Powe Interface en9: ThinkPad Lan Interface en10: Dell Universal Dock D6000 Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en6: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 3.68 GB available System Software: macOS Big Sur 11.0.1 (20B29) Time since boot: About 2 days Notifications: Creative Cloud.app one notification odriveapp.app 14 notifications Transmission.app 2 notifications Google Chrome.app 2 notifications Microsoft Outlook.app 55 notifications Bitdefender VPN.app 19 notifications AntivirusforMac.app 4 notifications mInstaller.app 8 notifications EtreCheckPro.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Bitdefender Unsigned Files: Launchd: /Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer Details: Exact match found in the legitimate list - probably OK Running app: ~/Parallels/Windows 10.pvm/Windows 10.app/Contents/MacOS/WinAppHelper --ivmid 0 Running app: /Applications/ClipMenu.app/Contents/MacOS/ClipMenu Running app: ~/Applications (Parallels)/{27eecd14-7027-428d-b72a-2731ceb9115a} Applications.localized/Excel.app/Contents/MacOS/WinAppHelper Running app: ~/Applications (Parallels)/{27eecd14-7027-428d-b72a-2731ceb9115a} Applications.localized/Adobe Creative Cloud.app/Contents/MacOS/WinAppHelper --ivmid 1 Running app: ~/Parallels/Windows 10.pvm/Windows 10.app/Contents/MacOS/WinAppHelper --fakestub --ivmid 0 Login Item: /Applications/ClipMenu.app Apps: 92 32-bit Applications: 13 32-bit apps System Extensions: [Not Loaded] Bitdefender.SPSE - version 1.4.0 (Bitdefender SRL - 2020-11-17) Application: /Applications/Bitdefender/BitdefenderAgent.app - version 1.4.0 (Bitdefender SRL - 2020-11-17) Kernel Extensions: /Applications/Parallels Desktop.app [Loaded] prl_hypervisor.kext (16.1.0 48950 - SDK 10.11) [Loaded] prl_netbridge.kext (16.1.0 48950 - SDK 10.9) [Loaded] prl_usb_connect.kext (16.1.0 48950 - SDK 10.9) [Loaded] prl_vnic.kext (16.1.0 48950 - SDK 10.9) /Library/Extensions [Not Loaded] FileProtect.kext (1.1 - SDK 10.14) [Not Loaded] DisplayLinkDriver.kext (5.2 (59) - SDK 10.14) [Loaded] ufsd_NTFS.kext (15.5.106 - SDK 10.10) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 212 Apple tasks [Running] 102 Apple tasks [Other] One Apple task System Launch Daemons: [Not Loaded] 37 Apple tasks [Loaded] 219 Apple tasks [Running] 105 Apple tasks Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-11-05) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2020-10-12) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-07-10) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-10) [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2020-06-19) [Running] com.bitdefender.antivirusformac.plist (Bitdefender SRL - installed 2020-10-07) [Not Loaded] com.displaylink.useragent-prelogin.plist (DisplayLink Corp - installed 2019-11-21) [Running] com.displaylink.useragent.plist (DisplayLink Corp - installed 2019-11-21) [Loaded] com.logitech.presenter.plist (Logitech Inc. - installed 2020-04-16) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-10-11) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-11-11) [Running] com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2020-03-18) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-09-25) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-09-25) [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2020-11-23) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-07-10) [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2019-08-21) [Loaded] com.bitdefender.AuthHelperTool.plist (Bitdefender SRL - installed 2020-10-07) [Not Loaded] com.bitdefender.agent.plist (Bitdefender SRL - installed 2020-11-17) [Loaded] com.bitdefender.upgrade.plist (Bitdefender SRL - installed 2020-10-06) [Running] com.displaylink.displaylinkmanager.plist (DisplayLink Corp - installed 2019-11-21) [Loaded] com.fxfactory.FxFactory.helper.plist (Noise Industries, LLC - installed 2020-10-13) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2020-10-11) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2020-10-11) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-11-11) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-07-16) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-11-10) [Running] com.motionvfx.mInstaller.HelperTool.plist (MotionVFX Szymon Masiak - installed 2020-11-23) [Running] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2019-07-26) [Loaded] com.paragon-software.ntfs.loader.plist (Apple - installed 2020-03-18) [Running] com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2020-03-18) [Running] com.parallels.toolbox.UninstallAppsHelper.plist (Parallels International GmbH - installed 2020-11-25) User Launch Agents: [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-10) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-10-15) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-10-15) [Loaded] com.valvesoftware.steamclean.plist (Valve Corporation - installed 2020-11-12) User Login Items: [Running] ClipMenu (? - installed 2009-11-09) Application /Applications/ClipMenu.app [Loaded] FSMenuAppLoginItemHelper (Paragon Software GmbH - installed 2020-04-11) Modern Login Item /Applications/NTFS for Mac.app/Contents/Library/LoginItems/FSMenuAppLoginItemHelper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-10-11) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-10-11) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Running] Parallels Toolbox (Parallels International GmbH - installed 2020-10-27) Application /Applications/Parallels Toolbox.app [Loaded] Toolbox Tool Launcher (Parallels International GmbH - installed 2020-10-20) Application /Applications/Parallels Toolbox.app/Contents/Applications/Toolbox Tool Launcher.app [Loaded] StartUpHelper (Spotify - installed 2020-11-18) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Running] mInstaller (MotionVFX Szymon Masiak - installed 2020-11-23) Application /Applications/mInstaller.app [Loaded] odrive (Oxygen Cloud, Inc. - installed 2019-07-26) Application /Applications/odrive.app [Not Loaded] Bitdefender VPN Helper (Bitdefender SRL - installed 2020-10-03) Modern Login Item /Library/Bitdefender/Central/Modules/com.bitdefender.vpn/Bitdefender VPN.app/Contents/Library/LoginItems/Bitdefender VPN Helper.app [Running] Android File Transfer Agent (Google, Inc. - installed 2018-10-17) Application ~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-11-11) AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2020-10-12) AdobePDFViewer: 20.013.20064 (Adobe Systems, Inc. - installed 2020-11-11) Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-06-17) ParallelsToolboxAudio: 1.0.4 (Parallels International GmbH - installed 2020-08-22) Safari Extensions: "Open In" button for Internet Explorer (Parallels International GmbH - installed 2020-10-25) Anti-tracker Engine (Bitdefender SRL - installed 2020-10-07) Anti-tracker Icon (Bitdefender SRL - installed 2020-10-07) Download Video (Parallels International GmbH - installed 2020-10-20) Screenshot Page (Parallels International GmbH - installed 2020-10-20) TrafficLight (Bitdefender SRL - installed 2020-10-07) 3rd Party Preference Panes: ParagonNTFS (Paragon Software GmbH - installed 2020-03-18) Backup: Time Machine Not Configured! Performance: System Load: 3.76 (1 min ago) 3.80 (5 min ago) 3.45 (15 min ago) Nominal I/O speed: 18.79 MB/s File system: 35.40 seconds Write speed: 2034 MB/s Read speed: 2667 MB/s CPU Usage Snapshot: Type Overall System: 7 % User: 6 % Idle: 87 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Adobe InDesign 2021 32.60 % (Adobe Inc.) WindowServer 24.86 % (Apple) EtreCheckPro 14.44 % (Etresoft, Inc.) prl_vm_app 13.02 % (Parallels International GmbH) system_profiler (2) 10.70 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) prl_vm_app 3.71 GB (Parallels International GmbH) Google Chrome Helper (Renderer) (41) 868 MB (Google, Inc.) BDLDaemon 381 MB (Bitdefender SRL) Adobe InDesign 2021 337 MB (Adobe Inc.) kernel_task 247 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Transmission 639 MB / 14 MB (Digital Ignition LLC) mDNSResponder 26 MB / 3 MB (Apple) Spotify 2 MB / 39 KB (Spotify) netbiosd 2 MB / 150 KB (Apple) remoted 584 KB / 809 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Google Chrome 11 (Google, Inc.) prl_vm_app 10 (Parallels International GmbH) WindowServer 5 (Apple) Google Chrome Helper (Renderer) (41) 3 (Google, Inc.) Google Chrome Helper (GPU) 3 (Google, Inc.) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 94 MB Used RAM: 15.26 GB Cached files: 663 MB Available RAM: 757 MB Swap Used: 4.18 GB Software Installs (past 30 days): Install Date Name (Version) 2020-11-04 WordsFlow 2.19 (2.19.0) 2020-11-05 ARMDC Agent Installer (1.0.0) 2020-11-10 Microsoft Teams (1.00.328778) 2020-11-11 Adobe Acrobat DC (20.013.20064) (20.013.20064) 2020-11-11 macOS Catalina 10.15.7 Supplemental Update 2020-11-11 Gatekeeper Compatibility Data (1.0) 2020-11-11 Microsoft AutoUpdate (4.29.20110804) 2020-11-11 Microsoft PowerPoint (16.43.20110804) 2020-11-11 Microsoft Excel (16.43.20110804) 2020-11-11 Microsoft OneNote (16.43.20110804) 2020-11-11 Microsoft Outlook (16.43.20110804) 2020-11-11 Microsoft Word (16.43.20110804) 2020-11-13 Final Cut Pro (10.5.0) 2020-11-13 Motion (5.5.0) 2020-11-13 XProtectPlistConfigData (2135) 2020-11-14 Pro Video Formats (2.2.0) 2020-11-14 Safari (14.0.1) 2020-11-18 macOS Big Sur (11.0.1) 2020-11-18 macOS 11.0.1 (11.0.1) 2020-11-18 MRTConfigData (1.72) 2020-11-19 The Unarchiver (4.2.4) 2020-11-20 CoreMelt FCPPack X (2.50) 2020-11-20 PDF2ID 2021 - Trial (1.0) 2020-11-23 PDF2ID 2021 (1.1) Diagnostics Information (past 7-30 days): 2020-11-24 15:08:45 Adobe Photoshop 2021.app High CPU Use Executable: /Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app 2020-11-24 12:32:49 signpost_reporter High CPU Use (2 times) Executable: /usr/libexec/signpost_reporter 2020-11-23 11:58:21 mInstaller.app High CPU Use Executable: /Applications/mInstaller.app 2020-11-23 11:42:52 AntivirusforMac.app High CPU Use (4 times) Executable: /Library/Bitdefender/*/AntivirusforMac.app 2020-11-20 16:24:22 AUHostingServiceXPC Crash (5 times) Executable: /System/Library/Frameworks/AudioToolbox.framework/XPCServices/AUHostingServiceXPC.xpc/Contents/MacOS/AUHostingServiceXPC Details: dyld3 mode 2020-11-20 15:48:44 Final Cut Pro.app Crash (2 times) Executable: /Applications/Final Cut Pro.app 2020-11-20 14:04:46 odriveapp.app Crash (2 times) Executable: ~/.odrive/bin/6872/odriveapp.app Details: Crashing on exception: The layout constraints still need update after calling -[NSStatusBarButton updateConstraints]. NSStatusBarButton or one of its superclasses may have overridden -updateConstraints without calling super. Or, something may have dirtied layout constraints in t he middle of updating them. Both are programming errors. 2020-11-20 13:17:02 cloudd Crash Executable: /System/Library/PrivateFrameworks/CloudKitDaemon.framework/Support/cloudd Details: dyld3 mode *** Terminating app due to uncaught exception 'NSGenericException', re ason: 'Failed to step (6922): "select apsEnvironment, contextType, isC KSystemService, canMasquerade, canSetEnvironment, allowCustomAccounts, canAccessProtectionData, canAccessZoneProtectionData, canSetDeviceIde ntifier, hasAccessDuringBuddy, hasLightweightPCS, hasTCCAuthorization, allowsPowerNapScheduling, isOOPUI, allowsParticipantPII, displaysSyst emAcceptPrompt, entitlementPCSServiceName, canUseNonLegacyShareURL, al lowUnverifiedAccount, appIdentifier, clientPrefix, pushBundleID, assoc iatedApplicationBundleID, applicationContainerPath from AppBundle wher e applicationID = ?" - errcode:1b0a, msg:"disk I/O error", size: (null ), path:/Users/***/Library/Caches/*/CloudKitMetadata, fs:(null)/(null) ' terminating with uncaught exception of type NSException abort() called 2020-11-20 12:08:49 Microsoft Outlook.app Hang Executable: /Applications/Microsoft Outlook.app 2020-11-20 10:43:55 Safari.app Hang Executable: /Applications/Safari.app 2020-11-20 09:41:00 syncdefaultsd Crash Executable: /System/Library/PrivateFrameworks/SyncedDefaults.framework/Support/syncdefaultsd Details: dyld3 mode *** Terminating app due to uncaught exception 'NSInternalInconsistency Exception', reason: 'Unexpected syncIdentifier(3) for app:com.apple.se curity.cloudkeychainproxy3/0x7f82479181d0' terminating with uncaught exception of type NSException abort() called End of report