EtreCheckPro version: 6.5.2 (6F007) Report generated: 2021-10-18 11:47:30 Download EtreCheckPro from https://etrecheck.com Runtime: 2:42 Performance: Excellent Problem: Other problem Description: Apple Mail works only in Safe Mode. Major Issues: Anything that appears on this list needs immediate attention. Time Machine backup out-of-date - The last Time Machine backup is over 10 days old. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. More than one antivirus app - This computer has multiple antivirus apps installed. High battery cycle count - Your battery may be losing capacity. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (Retina, 15-inch, Mid 2015) MacBook Pro Model: MacBookPro11,4 2.2 GHz Quad-Core Intel Core i7 (i7-4770HQ) CPU: 4-core 16 GB RAM - Not upgradeable BANK 0/DIMM0 - 8 GB DDR3 1600 BANK 1/DIMM0 - 8 GB DDR3 1600 Battery: Health = Normal - Cycle count = 970 Video Information: Intel Iris Pro - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD SM0256G 251.00 GB (Solid State - TRIM: Yes) Internal PCI 8.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 250.79 GB disk1 [APFS Virtual drive] 250.79 GB (Shared by 5 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 148.94 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 108 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 1.05 GB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.32 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 250.79 GB (Shared - 148.94 GB used, 106.85 GB available, 86.02 GB free) APFS Mount point: /System/Volumes/Data disk1s4 - VM [APFS VM] 250.79 GB (Shared - 3.22 GB used, 86.02 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 250.79 GB (Shared - 11.32 GB used, 106.85 GB available, 86.02 GB free) APFS Mount point: / Read-only: Yes Network: Interface en6: Thunderbolt Ethernet Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.7 (19H1419) Time since boot: About a day Configuration Files: /etc/hosts - Count: 1 Notifications: Snagit 2021.app 16 notifications EtreCheckPro.app 2 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple, AdGuard, and Malwarebytes Unsigned Files: Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin Plugin: ~/Library/Internet Plug-Ins/CWSAssistantPlugin.plugin Plugin: ~/Library/Internet Plug-Ins/WebEx64.plugin Plugin: /Library/Audio/Plug-Ins/HAL/InstantOn.driver Preference Pane: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.prefPane Apps: 17 Old Applications: 24 x86-only apps System Extensions: [Not Loaded] AdGuard Network Extension - version 2.6.0 (Adguard Software Limited - 2021-10-15) Application: /Applications/Adguard.app - version 2.6.0.1041 release (Adguard Software Limited - 2021-10-15) Description: AdGuard Network Extension Kernel Extensions: /Applications/Adguard.app [Loaded] com.adguard.nfext.kext - com.adguard.nfext (1.0.29 - SDK 10.16) /Applications/ExpanDrive.app [Loaded] strongfuse.kext - com.expandrive.filesystems.strongfuse (3.8.5 - SDK 10.11) /Library/Extensions [Loaded] DisplayLinkDriver.kext - com.displaylink.driver.DisplayLinkDriver (4.3 (75) - SDK 10.11) [Not Loaded] dfsfuse.kext - com.google.drivefs.filesystems.dfsfuse (45.2 - SDK 10.16) [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.31.0 - SDK 10.13) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) [Not Loaded] hp_Inkjet9_io_enabler.kext - com.hp.print.hpio.Inkjet9.kext (2.15.0 - SDK 10.14) [Loaded] TACC.kext - com.techsmith.TACC (1.0.3 - SDK 10.10) System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 178 Apple tasks [Running] 123 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 164 Apple tasks [Running] 133 Apple tasks Launch Daemons: [Other] com.adguard.mac.adguard.pac.plist (Adguard Software Limited - installed 2021-10-15) [Loaded] com.adguard.mac.adguard.tun-helper.plist (Adguard Software Limited - installed 2021-10-15) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19) [Running] com.displaylink.displaylinkmanager.plist (DisplayLink Corp - installed 2018-08-14) [Running] com.docker.vmnetd.plist (Docker Inc - installed 2019-03-27) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-08-23) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2021-09-24) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2021-09-16) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-10-12) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-03-10) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2020-09-16) [Running] com.rogueamoeba.aceagent.plist (Rogue Amoeba Software, LLC - installed 2019-08-28) Launch Agents: [Loaded] 73YQY62QM3.com.displaylink.DisplayLinkAPServer.plist (DisplayLink Corp - installed 2018-08-14) [Not Loaded] com.displaylink.useragent-prelogin.plist (DisplayLink Corp - installed 2018-08-14) [Running] com.displaylink.useragent.plist (DisplayLink Corp - installed 2018-08-14) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-08-23) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-08-23) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2021-09-16) [Other] com.microsoft.update.agent.plist (? f0790c9 - installed 2021-10-12) [Not Loaded] com.oracle.java.Java-Updater.plist (? 3e14c6c0 - installed 2020-09-16) User Launch Agents: [Running] com.figma.daemon.plist (Figma, Inc. - installed 2021-08-07) [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2021-10-17) [Running] com.hp.productresearch.plist (HP Inc. - installed 2021-10-17) User Login Items: [Loaded] AdGuardLoginHelper (Adguard Software Limited - installed 2021-10-15) Modern Login Item /Applications/Adguard.app/Contents/Library/LoginItems/AdGuardLoginHelper.app [Running] ExpanDrive (ExpanDrive, Inc. - installed 2021-09-12) Application /Applications/ExpanDrive.app [Not Loaded] Slack Login Helper (App Store - installed 2021-09-29) Modern Login Item /Applications/Slack.app/Contents/Library/LoginItems/Slack Login Helper.app [Running] SnagitHelper2021 (TechSmith Corporation - installed 2021-01-11) Modern Login Item /Applications/Snagit 2021.app/Contents/Library/LoginItems/SnagitHelper2021.app [Not Loaded] SnagitRecorder2021 (TechSmith Corporation - installed 2021-01-11) Modern Login Item /Applications/Snagit 2021.app/Contents/Library/LoginItems/SnagitHelper2021.app/Contents/MacOS/SnagitRecorder2021.app [Not Loaded] SnagitLaunchAtLogin (TechSmith Corporation - installed 2021-01-11) Modern Login Item /Applications/Snagit 2021.app/Contents/Library/LoginItems/SnagitLaunchAtLogin.app [Loaded] StartUpHelper (Spotify - installed 2021-10-13) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Running] HP Device Monitor (HP Inc. - installed 2020-03-29) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Running] HP Product Research (HP Inc. - installed 2020-03-29) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app [Not Loaded] HP Data Uploader (HP Inc. - installed 2020-03-29) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app/Contents/Resources/HP Data Uploader.app Internet Plug-ins: JavaAppletPlugin: Java 8 Update 271 build 09 (? - installed 2020-11-03) Audio Plug-ins: ACE: 11.0.0 (Rogue Amoeba Software, LLC - installed 2020-04-28) BoomAudio: 1.0.4 (Global Delight Technologies Pvt. Ltd - installed 2021-04-20) InstantOn: 11.0.0 (? - installed 2020-04-28) Safari Extensions: AdGuard Assistant (Adguard Software Limited - installed 2021-10-15) Disconnect for Safari (App Store - installed 2021-07-17) Webex Meetings (Cisco - installed 2020-10-20) 3rd Party Preference Panes: Java (? - installed 2020-11-03) Backup: Auto backup: Yes Volumes being backed up: Macintosh HD: Disk size: 250.79 GB - Disk used: 164.77 GB Destinations: T*********T [Local] (Last used) Total size: 1.00 TB Total number of backups: 3 Oldest backup: 2021-08-10 01:00:19 Last backup: 2021-09-29 17:10:23 9 local snapshots Oldest local snapshot: 2021-10-16 19:43:12 Last local snapshot: 2021-10-17 18:48:56 Performance: System Load: 2.65 (1 min ago) 2.19 (5 min ago) 2.13 (15 min ago) Nominal I/O speed: 0.13 MB/s File system: 17.26 seconds Write speed: 728 MB/s Read speed: 1962 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 3 % Idle: 95 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) RTProtectionDaemon 22.86 % (Malwarebytes Corporation) EtreCheckPro 12.46 % (Etresoft, Inc.) WindowServer 9.70 % (Apple) mdmclient 2.60 % (Apple) PerfPowerServices 2.40 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 567 MB (Etresoft, Inc.) Finder 243 MB (Apple) kernel_task 135 MB (Apple) RTProtectionDaemon 130 MB (Malwarebytes Corporation) adguard_service 121 MB (Adguard Software Limited) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 448 KB / 357 KB (Apple) exfs 60 KB / 2 KB (ExpanDrive, Inc.) launchd 6 KB / 5 KB (Apple) Spotify 2 KB / 1 KB (Spotify) SystemUIServer 0 B / 48 B (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) AppleSpell 42 (Apple) RTProtectionDaemon 29 (Malwarebytes Corporation) WindowServer 4 (Apple) Spotify 0 (Spotify) exfs (2) 0 (ExpanDrive, Inc.) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 9.03 GB Used RAM: 5.64 GB Cached files: 1.33 GB Available RAM: 10.36 GB Swap Used: 788 MB Software Installs (past 60 days): Install Date Name (Version) 2021-08-19 SF Symbols (3.0.1.1623977163) 2021-09-10 Kindle (1.33.0) 2021-09-12 Mobile Device (1.0.0.0) 2021-09-19 macOS Catalina Security Update 2021-005 (10.15.7) 2021-09-22 Safari (15.0) 2021-09-24 Malwarebytes for Mac (1.0) 2021-09-26 XProtectPlistConfigData (2151) 2021-09-29 Slack (4.20.0) 2021-09-30 macOS Catalina Security Update 2021-006 (10.15.7) 2021-10-03 Gatekeeper Compatibility Data (1.0) 2021-10-05 MRTConfigData (1.84) 2021-10-12 Microsoft AutoUpdate (4.40.21101001) 2021-10-13 Device Support Update (1.0.0.0.1.1632960232) 2021-10-15 Google Drive (1.3.16.173) 2021-10-15 AdGuard (1041) Clean up: /Library/LaunchAgents/com.microsoft.update.agent.plist /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant Executable not found Diagnostics Information (past 7-30 days): 2021-10-17 13:41:12 RTProtectionDaemon.app High CPU Use (2 times) Executable: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/RTProtectionDaemon.app 2021-10-16 18:51:55 Topaz DeNoise AI.app Hang Executable: /Applications/Topaz Labs LLC/Topaz DeNoise AI/Topaz DeNoise AI.app End of report