EtreCheck version: 5.6.1 (5217) Report generated: 2020-09-30 09:30:08 Download EtreCheck from https://etrecheck.com Runtime: 6:15 Performance: Below Average Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Description: Apple and 3rd party apps are very slow to open. The time needed seems to relate to the size of an app- larger apps take longer. Excel takes 3-4 mins to open. Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. SSD too slow - SSD is showing poor performance. Low disk space - This computer is running low on free hard drive space. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Low performance - EtreCheck report took an unusually long time to run. Vintage hardware - This computer may be considered vintage. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: MacBook Air (13-inch, 2013 - 2014) - Vintage! MacBook Air Model: MacBookAir6,2 1.4 GHz Dual-Core Intel Core i5 (i5-4260U) CPU: 2-core 4 RAM - Not upgradeable BANK 0/DIMM0 - 2 GB DDR3 1600 BANK 1/DIMM0 - 2 GB DDR3 1600 Battery: Health = Normal - Cycle count = 40 Video Information: Intel HD Graphics 5000 - VRAM: 1536 MB 2D FHD LG TV 1920 x 1080 Drives: disk0 - APPLE SSD SD0128F 121.33 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 120.47 GB disk1 [APFS Virtual drive] 120.47 GB (Shared by 5 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 82.02 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.12 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 120.47 GB (Shared - 82.02 GB used, 39.68 GB available, 25.52 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s4 - VM [APFS VM] 120.47 GB (Shared - 1.07 GB used, 25.52 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 120.47 GB (Shared - 11.12 GB used, 39.68 GB available, 25.52 GB free) APFS Mount point: / Encrypted Read-only: Yes Network: Interface en7: Thunderbolt Ethernet Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en2: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Printer sharing: Enabled System Software: macOS Catalina 10.15.7 (19H2) Time since boot: Less than an hour Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Printer sharing: Enabled Unsigned Files: Launchd: /Library/LaunchAgents/org.macosforge.xquartz.startx.plist Executable: /opt/X11/libexec/launchd_startx /opt/X11/bin/startx -- /opt/X11/bin/Xquartz Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/net.sourceforge.MonolingualHelper.plist Executable: /Library/PrivilegedHelperTools/net.sourceforge.MonolingualHelper Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/org.macosforge.xquartz.privileged_startx.plist Executable: /opt/X11/libexec/privileged_startx -d /opt/X11/lib/X11/xinit/privileged_startx.d Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.tunnelbear.mac.tbeard.plist Executable: /Library/PrivilegedHelperTools/com.tunnelbear.mac.tbeard Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin Plugin: /Library/Internet Plug-Ins/nplastpass.plugin Plugin: /Library/Internet Plug-Ins/Flash Player.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Preference Pane: /Library/PreferencePanes/Flash Player.prefPane Apps: 10 32-bit Applications: 5 32-bit apps Kernel Extensions: /Library/Extensions AX88772.kext (1.4.0 - SDK 10.10) AppleRTL815XComposite109.kext (1.0.15 - SDK 10.9) AppleRTL815XEthernet109.kext (1.0.15 - SDK 10.9) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 186 Apple tasks [Running] 111 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 194 Apple tasks [Running] 108 Apple tasks Launch Agents: [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-09-29) [Loaded] org.macosforge.xquartz.startx.plist (? 8c13f787 - installed 2016-10-26) Launch Daemons: [Loaded] com.adobe.fpsaud.plist (? 2afb3af7 - installed 2016-05-10) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-08-21) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-09-29) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-10-14) [Loaded] com.tunnelbear.mac.tbeard.plist (? a1f7621a - installed 2015-09-17) [Loaded] net.sourceforge.MonolingualHelper.plist (? 2a1d8e29 - installed 2015-09-17) [Loaded] org.macosforge.xquartz.privileged_startx.plist (? e9b47e8e - installed 2016-10-26) User Launch Agents: [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-08-20) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-08-20) [Other] com.lastpass.LastPassHelper.plist (? 0 - installed 2016-04-01) User Login Items: [Running] AppCleaner SmartDelete (Julien Ramseier - installed 2018-12-15) Modern Login Item /Applications/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app [Not Loaded] DashlaneAutoStartHelper (App Store - installed 2020-09-20) Modern Login Item /Applications/Dashlane.app/Contents/Library/LoginItems/DashlaneAutoStartHelper.app [Running] P72E3GC48.com.dashlane.DashlaneAgent (App Store - installed 2020-09-20) Modern Login Item /Applications/Dashlane.app/Contents/Library/LoginItems/P72E3GC48.com.dashlane.DashlaneAgent.app [Not Loaded] Evernote Helper (App Store - installed 2020-04-14) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app [Not Loaded] EvernoteLauncher (App Store - installed 2020-04-14) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteLauncher.app [Not Loaded] MemoryCleanHelper (App Store - installed 2018-08-03) Modern Login Item /Applications/Memory Clean.app/Contents/Library/LoginItems/MemoryCleanHelper.app Internet Plug-ins: FlashPlayer-10.6: 21.0.0.242 (? - installed 2016-05-13) nplastpass: 4.1.2 (? - installed 2016-04-01) Flash Player: 21.0.0.242 (? - installed 2016-05-13) SharePointBrowserPlugin: 14.7.7 (? - installed 2017-11-29) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Safari Extensions: Dashlane (App Store - installed 2020-09-20) 3rd Party Preference Panes: Flash Player (? - installed 2016-05-10) Backup: Time Machine information not available without Full Drive Access. One local snapshot Oldest local snapshot: 2020-09-29 14:18:14 Last local snapshot: 2020-09-29 14:18:14 Performance: System Load: 1.52 (1 min ago) 3.28 (5 min ago) 3.02 (15 min ago) Nominal I/O speed: 3.33 MB/s File system: 39.52 seconds Write speed: 232 MB/s Read speed: 397 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 5 % Idle: 92 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 19.77 % (?) EtreCheck 10.89 % (App Store) P72E3GC48.com.dashlane.DashlaneAgent.app 0.86 % (App Store) trustd 0.23 % (Apple) AXVisualSupportAgent 0.17 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 166 MB (App Store) Backup and Sync 154 MB (Google, Inc.) Microsoft Excel 106 MB (Microsoft Corporation) Finder 67 MB (Apple) accountsd 62 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 110 KB / 84 KB (?) SystemUIServer 0 B / 64 B (Apple) spindump_agent 0 B / 0 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple) SafariBookmarksSyncAgent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 31 MB Used RAM: 2.62 GB Cached files: 1.35 GB Available RAM: 1.38 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-09-08 Canon Inkjet Printer Software Update (3.4) 2020-09-11 OCRApp (3.4.4) 2020-09-15 GIHO_RePicvid_V4 2020-09-17 Safari (14.0) 2020-09-18 XProtectPlistConfigData (2131) 2020-09-20 Dashlane (6.2037.0) 2020-09-23 Mobile Device (1.0.0.0) 2020-09-23 Pages (10.0) 2020-09-24 Keynote (10.0) 2020-09-28 iMovie (10.1.16) 2020-09-28 macOS Catalina 10.15.7 Update 2020-09-28 Gatekeeper Compatibility Data (1.0) 2020-09-29 Microsoft AutoUpdate 2020-09-29 Microsoft Word 2020-09-29 Microsoft Excel 2020-09-29 MRTConfigData (1.66) 2020-09-30 EtreCheck (5.6.1) Clean up: ~/Library/LaunchAgents/com.lastpass.LastPassHelper.plist ~/Library/Application Support/LastPass/LastPassHelper.app/Contents/MacOS/LastPassHelper Executable not found Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report