EtreCheckPro version: 6.8.8 (68072) Report generated: 2025-02-12 12:02:25 Download EtreCheckPro from https://etrecheck.com Runtime: 76:56 Performance: Poor Problem: Computer is too slow Description: My computer is painfully slow. Sometimes it will be up to a minute de lay between clicking my mouse and something happening. When I log in to my virtual work desktop it works completely fine. Major Issues: Anything that appears on this list needs immediate attention. Failing hard drive - This computer has a hard drive that appears to be failing. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Apps crashing - There have been numerous app crashes. Limited permissions - More information may be available with Full Disk Access. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (Retina 4K, 21.5-inch, 2019) Status: Supported iMac Model: iMac19,2 3.6 GHz Quad-Core Intel Core i3 (i3-8100) CPU: 4-core 8 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/ChannelA-DIMM0 - 4 GB DDR4 2400 BANK 2/ChannelB-DIMM0 - 4 GB DDR4 2400 Video Information: Radeon Pro 555X - VRAM: 2 GB iMac (built-in) 4096 x 2304 Drives: disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (15.16 GB used) disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (15.16 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (188.71 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (4.98 GB used) disk1s4 - Recovery (APFS) [Recovery] (1.29 GB used) disk1s5 - VM (APFS) [APFS VM] (1.07 GB used) disk1s6 - Update (APFS) (70 MB used) Mounted Volumes: disk1s1 [APFS Container] Filesystem: APFS Mount point: /System/Volumes/Update/mnt1 Used: 15.16 GB Shared values Size: 1000.00 GB Free: 788.50 GB Available: 874.82 GB disk1s1s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 15.16 GB Shared values Size: 1000.00 GB Free: 788.50 GB disk1s2 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Used: 188.71 GB Shared values Size: 1000.00 GB Free: 788.50 GB disk1s3 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 4.98 GB Shared values Size: 1000.00 GB Free: 788.50 GB Available: 874.82 GB disk1s5 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 1.07 GB Shared values Size: 1000.00 GB Free: 788.50 GB Available: 874.82 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 70 MB Shared values Size: 1000.00 GB Free: 788.50 GB Available: 874.82 GB disk3s1 - Creedence11M6270.SECUREPKITRUSTSTOREASSETS_SECUREPKITRUSTSTORE_Cryptex Filesystem: APFS Disk Image Mount point: /System/Library/A******2/c*********************************e/p**********o/6********************************************t/.********a Read-only: Yes Size: 4 MB USB: USB 3.1 bus Logitech - USB Receiver Apple Inc. - FaceTime HD Camera (Built-in) USB 3.1 bus Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en5: iPhone Interface bridge0: Thunderbolt Bridge Screen sharing: Enabled System Software: macOS Sequoia 15.1.1 (24B91) Time since boot: About 10 days Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Screen sharing: Enabled System Launch Daemons: [Not Loaded] 41 Apple tasks [Loaded] 183 Apple tasks [Running] 182 Apple tasks [Other] 4 Apple tasks System Launch Agents: [Not Loaded] 24 Apple tasks [Loaded] 195 Apple tasks [Running] 227 Apple tasks [Other] One Apple task Launch Daemons: [Running] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2022-07-01) Executable: /Library/Application Support/Citrix Receiver/ctxusbd [Running] com.citrix.ctxworkspaceupdater.plist (Citrix Systems, Inc. - installed 2022-07-01) Executable: /Library/Application Support/Citrix Receiver/ctxworkspaceupdater [Loaded] com.google.GoogleUpdater.wake.system.plist (Google LLC - installed 2025-02-02) Command: /Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 --system [Not Loaded] com.google.keystone.daemon.plist (Not signed - installed 2023-12-07) [Running] org.chromium.chromoting.broker.plist (Google LLC - installed 2025-01-23) Executable: /Library/PrivilegedHelperTools/ChromeRemoteDesktopHost.app/Contents/MacOS/remoting_agent_process_broker [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2024-03-25) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Loaded] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2022-07-01) Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2022-07-01) Executable: /usr/local/libexec/Citrix Workspace Helper.app/Contents/MacOS/Citrix Workspace Helper [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2022-07-01) Executable: /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords [Running] com.citrix.safariadapter.plist (Citrix Systems, Inc. - installed 2022-07-01) Executable: /Library/Application Support/Citrix Receiver/SafariAdapter.app/Contents/MacOS/SafariAdapter [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-12-07) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-12-07) [Running] org.chromium.chromoting.plist (Google LLC - installed 2025-01-23) Command: /Library/PrivilegedHelperTools/ChromeRemoteDesktopHost.app/Contents/MacOS/remoting_me2me_host_service --run-from-launchd User Launch Agents: [Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2024-11-20) Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-12-07) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-12-07) User Login Items: [Not Loaded] Countdown Login Helper (App Store - installed 2023-05-01) Modern Login Item /Applications/Countdown Timer Plus.app/Contents/Library/LoginItems/Countdown Login Helper.app [Loaded] StartUpHelper (Spotify - installed 2024-12-05) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2022-09-12) Modern Login Item /Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app [Not Loaded] PasswordsMenuBarExtra (Apple - installed 2024-11-14) Modern Login Item /System/Applications/Passwords.app/Contents/Library/LoginItems/PasswordsMenuBarExtra.app Applications: 687 Apple apps 33 3rd party apps 20 x86-only apps No unsigned apps App Extensions: QuickLook Previews: [Loaded] EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck Backup: Time Machine information is limited without Full Disk Access One other local snapshot Performance: System Load: 1.69 (1 min ago) 1.75 (5 min ago) 1.78 (15 min ago) Nominal I/O usage: 0.72 MB/s File system: 70.12 seconds Write speed: 27 MB/s Read speed: 35 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 13 % Idle: 85 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) photoanalysisd 40.24 % (Apple) EtreCheckPro 37.08 % (Etresoft, Inc.) Citrix Viewer 5.90 % (Citrix Systems, Inc.) WindowServer 2.84 % (Apple) coreaudiod 1.72 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 1.19 GB (Etresoft, Inc.) Google Chrome Helper (Renderer) (4) 267 MB (Google LLC) photoanalysisd 194 MB (Apple) Google Chrome 174 MB (Google LLC) Citrix Viewer 141 MB (Citrix Systems, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 21 MB / 13 MB (Apple) apsd 2 MB / 4 MB (Apple) netbiosd 163 KB / 99 KB (Apple) remoting_me2me_host 19 KB / 18 KB (Google LLC) remindd 16 KB / 6 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Citrix Viewer 5 (Citrix Systems, Inc.) photoanalysisd 4 (Apple) coreaudiod 2 (Apple) WindowServer 1 (Apple) com.apple.AppleUserHIDDrivers 1 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 49 MB Used RAM: 5.98 GB Cached files: 1.98 GB Available RAM: 2.02 GB Swap Used: 6 MB Software Installs (past 60 days): Install Date Name (Version) 2025-01-02 XProtectPayloads (149) 2025-01-23 Chrome Remote Desktop Host (133.0.6943) 2025-02-05 XProtectPlistConfigData (5287) 2025-02-06 XProtectCloudKitUpdate (5287) Diagnostics Information (past 60 days): 2025-02-12 10:13:30 bluetoothd Crash (8 times) First occurrence: 2025-02-05 13:01:06 Executable: /usr/sbin/bluetoothd 2025-02-11 23:50:43 knowledgeconstructiond High CPU Use (4 times) First occurrence: 2025-02-05 20:24:28 Executable: /System/Library/PrivateFrameworks/IntelligencePlatformCore.framework/Versions/A/knowledgeconstructiond 2025-02-10 08:51:47 Citrix Workspace Crash (2 times) First occurrence: 2025-02-10 08:51:45 Executable: /Applications/Citrix Workspace.app 2025-02-05 14:04:20 FaceTime Crash Executable: /System/Applications/FaceTime.app 2025-02-05 13:50:10 avconferenced Crash (3 times) Executable: /usr/libexec/avconferenced End of report