EtreCheck version: 5.5.5 (5111) Report generated: 2020-05-27 00:21:18 Download EtreCheck from https://etrecheck.com Runtime: 3:23 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Computer is restarting Description: I keep getting kernel panics. Mac can only start in safe mode. it cras hes once started up. Major Issues: Anything that appears on this list needs immediate attention. Runaway process - A process is using a large percentage of your CPU. More than one antivirus app - This machine has multiple antivirus apps installed. Safe mode - This machine is running in Safe Mode. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. High battery cycle count - Your battery may be losing capacity. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This machine has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (Retina, 15-inch, Mid 2014) MacBook Pro Model: MacBookPro11,3 2.5 GHz Quad-Core Intel Core i7 (i7-4870HQ) CPU: 4-core 16 RAM - Not upgradeable BANK 0/DIMM0 - 8 GB DDR3 1600 BANK 1/DIMM0 - 8 GB DDR3 1600 Battery: Health = Replace Soon - Cycle count = 3014 Video Information: Intel Iris Pro - VRAM: 1536 MB NVIDIA GeForce GT 750M - VRAM: 2 GB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD SM0512F 500.28 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 500.07 GB disk1 [APFS Virtual drive] 500.07 GB (Shared by 5 volumes) disk1s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 443.59 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.17 GB used) Mounted Volumes: disk1s1 - M************ Data [APFS Virtual drive] 500.07 GB (Shared - 443.59 GB used, 45.67 GB available, 43.46 GB free) APFS Mount point: /System/Volumes/Data disk1s4 - VM [APFS VM] 500.07 GB (Shared - 1.07 GB used, 43.46 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 500.07 GB (Shared - 11.17 GB used, 45.67 GB available, 43.46 GB free) APFS Mount point: / Read-only: Yes Network: Interface fw0: Thunderbolt FireWire Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.4 (19E287) Time since boot: Less than an hour Safe Mode: Enabled Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple, CleanMyMac, and Malwarebytes Unsigned Files: Launchd: /Library/LaunchAgents/com.elgato.StreamDeck.plist Executable: /Applications/Stream Deck.app/Contents/MacOS/Stream Deck --runinbk Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.raynersw.nshctldo.plist Executable: /Library/PrivilegedHelperTools/com.raynersw.nshctldo Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist Executable: /Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop -RunAsAgent YES -Module Full Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.teamviewer.teamviewer.plist Executable: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer -RunAsAgent YES Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.bjango.istatmenus.installerhelper.plist Executable: /Library/PrivilegedHelperTools/com.bjango.istatmenus.installerhelper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.macpaw.CleanMyMac3.Agent.plist Executable: /Library/PrivilegedHelperTools/com.macpaw.CleanMyMac3.Agent Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist Executable: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service -Module Full Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.amazon.sendtokindle.launcher.plist Executable: /usr/local/bin/stkLaunchAgent.sh Details: Exact match found in the whitelist - probably OK Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin Preference Pane: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.prefPane Apps: 61 32-bit Applications: 46 32-bit apps Kernel Extensions: /Applications/Tunnelblick.app tap-signed.kext (20141104 (Tunnelblick build 5180)) tun.kext (20141104 (Tunnelblick build 5180)) /Library/Extensions ufsd_NTFS.kext (15.0.23 - SDK 10.10) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 181 Apple tasks [Running] 116 Apple tasks System Launch Daemons: [Not Loaded] 37 Apple tasks [Loaded] 184 Apple tasks [Running] 114 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-03-05) [Not Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2019-01-09) [Not Loaded] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-04-21) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-04-21) [Not Loaded] com.amazon.sendtokindle.launcher.plist (? 6b4bf780 - installed 2018-06-07) [Not Loaded] com.elgato.StreamDeck.plist (? fae6138a - installed 2019-01-29) [Not Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-12) [Not Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-12) [Not Loaded] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2017-07-18) [Not Loaded] com.oracle.java.Java-Updater.plist (? 6511f7f1 - installed 2018-12-16) [Not Loaded] com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2017-09-15) [Not Loaded] com.teamviewer.teamviewer.plist (? 9223e856 - installed 2017-06-17) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (? efecefe3 - installed 2017-06-17) Launch Daemons: [Not Loaded] com.adobe.SwitchBoard.plist (? 68cad67 - installed 2015-01-02) [Not Loaded] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2019-01-09) [Not Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-04-21) [Not Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2020-04-24) [Not Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19) [Not Loaded] com.bjango.istatmenus.installerhelper.plist (? c8b85b2b - installed 2018-07-27) [Not Loaded] com.cleverfiles.cfbackd.plist (Justin Johnson - installed 2017-11-29) [Not Loaded] com.fxfactory.FxFactory.helper.plist (Noise Industries, LLC - installed 2017-08-29) [Not Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-03-12) [Not Loaded] com.macpaw.CleanMyMac3.Agent.plist (? 7f4ba9a8 - installed 2015-08-22) [Not Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2018-08-05) [Not Loaded] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2017-07-18) [Not Loaded] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2017-07-18) [Not Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2014-11-17) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-12-16) [Not Loaded] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2018-08-29) [Not Loaded] com.paragon-software.ntfs.loader.plist (Apple - installed 2020-03-17) [Not Loaded] com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2017-09-15) [Not Loaded] com.raynersw.nshctldo.plist (? 8aa2229 - installed 2015-01-21) [Not Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2017-05-23) [Not Loaded] com.teamviewer.teamviewer_service.plist (? 52d5a08d - installed 2017-06-17) [Not Loaded] com.tunnelbear.mac.tbeard.plist (TunnelBear, Inc. - installed 2018-03-09) [Not Loaded] net.tunnelblick.tunnelblick.tunnelblickd.plist (Jonathan Bullard - installed 2019-08-13) User Login Items: [Not Loaded] CopyClipHelper (App Store - installed 2019-09-15) Modern Login Item /Applications/CopyClip.app/Contents/Library/LoginItems/CopyClipHelper.app [Not Loaded] ATLoginItemHelper Plus (App Store - installed 2018-09-16) Modern Login Item /Applications/DrCleanerProPlus.app/Contents/Library/LoginItems/ATLoginItemHelper Plus.app [Not Loaded] MemoryCleanHelper (App Store - installed 2018-08-03) Modern Login Item /Applications/Memory Clean.app/Contents/Library/LoginItems/MemoryCleanHelper.app [Not Loaded] NordVPNLauncher (App Store - installed 2020-05-02) Modern Login Item /Applications/NordVPN IKE.app/Contents/Library/LoginItems/NordVPNLauncher.app [Not Loaded] StartUpHelper (Spotify - installed 2019-08-21) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2020-05-16) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2019-01-09) FlashPlayer-10.6: 32.0.0.371 (Adobe Systems, Inc. - installed 2020-05-12) Flash Player: 32.0.0.371 (Adobe Systems, Inc. - installed 2020-05-12) SharePointBrowserPlugin: 14.4.8 (? - installed 2015-02-17) PepperFlashPlayer: 32.0.0.371 (Adobe Systems, Inc. - installed 2020-05-12) Silverlight: 5.1.50901.0 (? - installed 2018-04-05) JavaAppletPlugin: Java 8 Update 201 build 09 (? - installed 2019-10-28) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access Audio Plug-ins: BoomAudio: 1.0.2 (Global Delight Technologies Pvt. Ltd - installed 2017-08-22) User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Safari Extensions: ABP (App Store - installed 2020-05-11) ABP Control Panel (App Store - installed 2020-05-11) Downie Safari Extension (Krystof Vasa - installed 2018-02-06) 3rd Party Preference Panes: Flash Player (Adobe Systems, Inc. - installed 2020-04-24) FUSE for macOS (Benjamin Fleischer - installed 2016-09-06) Java (? - installed 2019-04-10) NTFS (Paragon Software GmbH - installed 2017-09-15) Time Machine: Time Machine information not available without Full Drive Access. Performance: System Load: 1.95 (1 min ago) 2.13 (5 min ago) 2.00 (15 min ago) Nominal I/O speed: 2.75 MB/s File system: 46.83 seconds Write speed: 427 MB/s Read speed: 693 MB/s CPU Usage Snapshot: Type Overall System: 11 % User: 29 % Idle: 59 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 244.47 % (?) trustd 30.92 % (Apple) AMPLibraryAgent 18.23 % (Apple) Google Chrome 10.57 % (Google, Inc.) EtreCheck 8.17 % (App Store) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 551 MB (App Store) Google Chrome 494 MB (Google, Inc.) Dock 325 MB (Apple) CVMCompiler 301 MB (Apple) App Store 275 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 69 KB / 61 KB (?) NEIKEv2Provider.appex 5 KB / 2 KB (Apple) rapportd 1 KB / 518 B (Apple) spindump_agent 0 B / 0 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 7.38 GB Used RAM: 5.63 GB Cached files: 3.00 GB Available RAM: 10.37 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-04-30 RAR Extractor Lite (5.6.8) 2020-05-02 NordVPN IKE (5.5.4) 2020-05-02 macOS Catalina 10.15.4 Supplemental Update 2020-05-02 Gatekeeper Compatibility Data (1.0) 2020-05-06 Electric Sheep 3.0.2 2020-05-11 Adblock Plus (2.1.2) 2020-05-12 Adobe Flash Player 2020-05-12 Adobe Pepper Flash Player 2020-05-15 XProtectPlistConfigData (2121) 2020-05-15 MRTConfigData (1.60) 2020-05-16 TickTick (3.6.00) 2020-05-16 WhatsApp (2.2019.8) 2020-05-27 EtreCheck (5.5.5) Clean up: /Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist /Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop Executable not found /Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service Executable not found /Library/LaunchDaemons/com.bjango.istatmenus.installerhelper.plist /Library/PrivilegedHelperTools/com.bjango.istatmenus.installerhelper Executable not found /Library/LaunchAgents/com.teamviewer.teamviewer.plist /Applications/TeamViewer.app/Contents/MacOS/TeamViewer Executable not found /Library/LaunchAgents/com.elgato.StreamDeck.plist /Applications/Stream Deck.app/Contents/MacOS/Stream Deck Executable not found Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report