EtreCheckPro version: 6.3.1 (6D012) Report generated: 2020-09-22 20:35:16 Download EtreCheckPro from https://etrecheck.com Runtime: 2:38 Performance: Excellent Problem: Other problem Description: Iâ m having all problems listed: computer slow, beach balling, Adobe Li ghtroom crashing, and the following error which appears over and over in my console: Sep 22, 2020 at 7:55:59 PM com.apple.xpc.launchd[1]: Service exited du e to SIGKILL | sent by mds[157] Adobe Lightroom seems to be a big problem with beach balling, crashing , very slow, battery drain fast and fan running constantly. Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. High battery cycle count - Your battery may be losing capacity. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This machine has 32-bits apps will not work on current versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This machine has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports) MacBook Pro Model: MacBookPro14,1 2.50 GHz Dual-Core Intel Core i7 (i7-7660U) CPU: 2-core 16 RAM - Not upgradeable BANK 0/DIMM0 - 8 GB LPDDR3 2133 BANK 1/DIMM0 - 8 GB LPDDR3 2133 Battery: Health = Normal - Cycle count = 825 Video Information: Intel Iris Plus Graphics 640 - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP1024J 1.00 TB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 1.00 TB disk1 [APFS Virtual drive] 1.00 TB (Shared by 5 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 688.97 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 82 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.30 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 1.00 TB (Shared - 688.97 GB used, 432.26 GB available, 298.08 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s4 - VM [APFS VM] 1.00 TB (Shared - 1.07 GB used, 298.08 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 1.00 TB (Shared - 11.30 GB used, 432.26 GB available, 298.08 GB free) APFS Mount point: / Encrypted Read-only: Yes Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en3: Bluetooth PAN 2 Interface bridge0: Thunderbolt Bridge Interface bridge0: Thunderbolt Bridge 2 iCloud Quota: 1.45 TB available System Software: macOS Catalina 10.15.6 (19G2021) Time since boot: Less than an hour Configuration Files: /etc/hosts - Count: 1 Notifications: SpyderUtility.app one notification Creative Cloud.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Unsigned Files: Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist Executable: /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper semi-auto Details: Close match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.wacom.UpdateHelper.plist Executable: /Library/PrivilegedHelperTools/com.wacom.UpdateHelper.app/Contents/MacOS/com.wacom.UpdateHelper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Running app: /Library/DropboxHelperTools/Dropbox_u501/dbkextd Details: Restrictive app permissions - possibly adware Plugin: /Library/Internet Plug-Ins/DirectorShockwave.plugin Plugin: /Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/Photo Center Plugin.plugin Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin Plugin: ~/Library/Internet Plug-Ins/WbeTools64_14.plugin Plugin: ~/Library/Internet Plug-Ins/BrowserPlus_2.9.8.plugin Plugin: ~/Library/Internet Plug-Ins/fileEditTool64_15.plugin Preference Pane: ~/Library/PreferencePanes/BrowserPlusPrefs.prefPane Preference Pane: /Library/PreferencePanes/Flip4Mac WMV.prefPane Preference Pane: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.prefPane Preference Pane: /Library/PreferencePanes/Tuxera NTFS.prefPane Apps: 5 32-bit Applications: 23 32-bit apps Kernel Extensions: /Library/Extensions [Loaded] Dropbox.kext (1.13.0 - SDK 10.14) System Launch Agents: [Not Loaded] 18 Apple tasks [Loaded] 175 Apple tasks [Running] 120 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 180 Apple tasks [Running] 122 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-02-10) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2020-07-30) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-07-27) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-27) [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2020-08-10) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-09-16) [Not Loaded] com.oracle.java.Java-Updater.plist (? cfc30177 - installed 2019-10-05) Launch Daemons: [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2020-07-30) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-07-27) [Loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-08-25) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19) [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-11-06) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-09-16) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-12-05) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2019-10-05) [Loaded] com.wacom.UpdateHelper.plist (? 0 - installed ) [Loaded] com.wacom.displayhelper.plist (Apple - installed ) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-02-10) [Other] com.adobe.ARM.***.plist (? 0 - installed 2017-12-18) [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-27) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-12-18) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-08-21) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-08-21) [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2020-09-22) User Login Items: [Loaded] Cisco Webex Meetings (Cisco - installed 2020-04-16) Application /Applications/Cisco Webex Meetings.app [Running] SpyderUtility (Datacolor - installed 2020-08-09) Application /Applications/Datacolor/SpyderXPro/Support/SpyderUtility.app [Running] Dropbox (Dropbox, Inc. - installed 2020-09-22) Application /Applications/Dropbox.app [Running] Magnet (App Store - installed 2020-09-13) Application /Applications/Magnet.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2017-08-29) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2017-08-29) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app Internet Plug-ins: DirectorShockwave: 11.5.1r601 (? - installed 2012-08-15) OfficeLiveBrowserPlugin: 12.3.6 (? - installed 2013-03-18) Flip4Mac WMV Plugin: 3.0.0.126 (? - installed 2013-01-01) AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2020-07-30) FlashPlayer-10.6: 32.0.0.433 (? - installed 2020-09-08) AdobePDFViewerNPAPI: 11.0.23 (Adobe Systems, Inc. - installed 2018-01-13) Silverlight: 5.1.10411.0 (? - installed 2013-01-01) Flash Player: 32.0.0.433 (? - installed 2020-09-08) iPhotoPhotocast: 7.0 (Apple - installed 2012-08-15) SharePointBrowserPlugin: 14.2.0 (? - installed 2013-10-05) AdobePDFViewer: 11.0.23 (Adobe Systems, Inc. - installed 2018-01-13) Photo Center Plugin: Photo Center Plugin 1.1.2.2 (? - installed 2012-08-15) JavaAppletPlugin: Java 8 Update 231 build 11 (? - installed 2019-10-27) Safari Extensions: Webex Meetings (Cisco - installed 2020-07-28) 3rd Party Preference Panes: BrowserPlus (? - installed 2010-08-02) Flash Player (Adobe Inc. - installed 2020-08-25) Flip4Mac WMV (? - installed 2012-09-14) Java (? - installed 2019-10-27) Tuxera NTFS (? - installed 2016-02-10) Backup: Time Machine information not available without Full Drive Access. 4 local snapshots Oldest local snapshot: 2020-09-21 15:36:46 Last local snapshot: 2020-09-22 14:11:53 Performance: System Load: 1.94 (1 min ago) 1.80 (5 min ago) 2.16 (15 min ago) Nominal I/O speed: 5.07 MB/s File system: 25.83 seconds Write speed: 1875 MB/s Read speed: 2832 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 9 % Idle: 87 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 27.58 % (Etresoft, Inc.) WindowServer 11.82 % (Apple) kernel_task 2.97 % (Apple) Adobe CEF Helper (Renderer) (3) 2.14 % (Adobe Inc.) SpyderUtility 0.64 % (Datacolor) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (5) 1.20 GB (Apple) EtreCheckPro 610 MB (Etresoft, Inc.) Dropbox (3) 402 MB (Dropbox, Inc.) Adobe CEF Helper (Renderer) (3) 346 MB (Adobe Inc.) Installer Progress 333 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 237 KB / 106 KB (Apple) Dropbox 75 KB / 114 KB (Dropbox, Inc.) apsd 31 KB / 109 KB (Apple) com.apple.WebKit.Networking 8 KB / 9 KB (Apple) cloudd 7 KB / 2 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 5 (Apple) Adobe CEF Helper (Renderer) (3) 1 (Adobe Inc.) SpyderUtility 1 (Datacolor) Adobe CEF Helper (GPU) 0 (Adobe Inc.) HP Device Monitor 0 (HP Inc.) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 195 MB Used RAM: 7.60 GB Cached files: 8.21 GB Available RAM: 8.40 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-08-25 iMovie (10.1.15) 2020-09-08 Adobe Flash Player (32.0.0.433) 2020-09-13 Magnet (2.4.7) 2020-09-15 Microsoft Word (16.41.20091302) 2020-09-15 Microsoft Excel (16.41.20091302) 2020-09-15 Microsoft PowerPoint (16.41.20091302) 2020-09-16 Microsoft AutoUpdate (4.27.20091302) 2020-09-17 Safari (14.0) 2020-09-18 XProtectPlistConfigData (2131) Clean up: ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Executable not found Diagnostics Information (past 7-30 days): End of report