EtreCheckPro version: 6.8.8 (68072) Report generated: 2025-02-04 14:47:16 Download EtreCheckPro from https://etrecheck.com Runtime: 2:33 Performance: Excellent Problem: Other problem Description: IMac computer occasionally will not shut down after selecting Shut Dow n. Mac OS Sonoma Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Limited permissions - More information may be available with Full Disk Access. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (Retina 5K, 27-inch, 2020) Status: Supported iMac Model: iMac20,2 3.6 GHz 10-Core Intel Core i9 (i9-10910) CPU: 10-core 64 GB RAM - Upgradeable Video Information: AMD Radeon Pro 5700 XT - VRAM: 16 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD AP1024N 1.00 TB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express S.M.A.R.T. Details: 1% used, 15.93 TB written, 100% health, 77 unsafe shutdowns disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 1.00 TB disk1 [APFS Virtual drive] 1.00 TB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (162.59 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (4.31 GB used) disk1s3 - Recovery (APFS) [Recovery] (1.24 GB used) disk1s4 (APFS) [APFS Container] (11.00 GB used) disk1s4s1 - i**********D (APFS) [APFS Snapshot] (11.00 GB used) disk1s5 - Update (APFS) (67 MB used) disk1s6 - VM (APFS) [APFS VM] (20 KB used) disk2 - SanDisk Extreme 55AE 2.00 TB (Solid State - TRIM: No) External USB Up to 10 Gb/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 [APFS Container] 1.58 TB disk4 [APFS Virtual drive] 1.58 TB disk4s2 - i**************p (APFS) (236.61 GB used) disk2s3 [APFS Container] 420.00 GB disk3 [APFS Virtual drive] 420.00 GB disk3s1 - P**********************d (APFS) (284.63 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 162.59 GB Shared values Size: 1.00 TB Free: 820.83 GB Available: 824.03 GB disk1s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 4.31 GB Shared values Size: 1.00 TB Free: 820.83 GB Available: 824.03 GB disk1s4 [APFS Container] Filesystem: APFS Mount point: /System/Volumes/Update/mnt1 Encrypted Used: 11.00 GB Shared values Size: 1.00 TB Free: 820.83 GB Available: 824.03 GB disk1s4s1 - i**********D [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 11.00 GB Shared values Size: 1.00 TB Free: 820.83 GB Available: 824.03 GB disk1s5 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 67 MB Shared values Size: 1.00 TB Free: 820.83 GB Available: 824.03 GB disk1s6 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 20 KB Shared values Size: 1.00 TB Free: 820.83 GB Available: 824.03 GB disk3s1 - P**********************d Filesystem: APFS Mount point: /Volumes/P**********************d Owners enabled: No Used: 284.63 GB Shared values Size: 420.00 GB Free: 135.21 GB disk4s2 - i**************p Filesystem: APFS Mount point: /Volumes/i**************p Used: 236.61 GB Shared values Size: 1.58 TB Free: 1.34 TB USB: USB 3.1 bus SanDisk - Extreme 55AE USB 3.1 bus Generic - USB Storage Generic - USB3.2 Hub Generic - USB2.1 Hub T2Bus Apple - Headset Apple Inc. - Ambient Light Sensor Apple Inc. - FaceTime HD Camera (Built-in) Apple Inc. - Apple T2 Controller Network: Interface en0: Ethernet Interface bridge0: Thunderbolt Bridge Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en5: iPhone Printer sharing: Enabled Firewall: Blocked apps: None System Software: macOS Sonoma 14.7.2 (23H311) Time since boot: Less than an hour Notifications: Creative Cloud.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Printer sharing: Enabled System Launch Daemons: [Not Loaded] 39 Apple tasks [Loaded] 182 Apple tasks [Running] 179 Apple tasks [Other] 4 Apple tasks System Launch Agents: [Not Loaded] 20 Apple tasks [Loaded] 212 Apple tasks [Running] 193 Apple tasks Launch Daemons: [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2025-01-15) Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2 [Running] com.adobe.agsservice.plist (Adobe Inc. - installed 2024-12-27) Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService Launch Agents: [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2025-01-15) Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2024-12-27) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2024-12-27) Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot User Launch Agents: [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2024-12-27) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=scheduled [Not Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2025-02-03) Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot Applications: 654 Apple apps 62 3rd party apps 40 x86-only apps No unsigned apps App Extensions: Finder sync extensions: [Loaded] Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app QuickLook Previews: [Loaded] EtreCheckQuickLook - ~/Desktop/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2025-01-15) Backup: Time Machine information is limited without Full Disk Access Destinations: i**************p [Local] (Last used) One local snapshot Oldest local snapshot: 2025-02-04 00:44:24 Last local snapshot: 2025-02-04 00:44:24 Performance: System Load: 0.98 (1 min ago) 1.00 (5 min ago) 1.04 (15 min ago) Nominal I/O usage: 0.01 MB/s File system: 14.31 seconds Write speed: 2763 MB/s Read speed: 2187 MB/s CPU Usage Snapshot: Type Overall System: 0 % User: 1 % Idle: 99 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 13.92 % (Etresoft, Inc.) WindowServer 6.32 % (Apple) kernel_task 1.42 % (Apple) bluetoothd 0.08 % (Apple) dasd 0.04 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 1.20 GB (Etresoft, Inc.) MTLCompilerService (8) 871 MB (Apple) Pages 714 MB (Apple) Creative Cloud UI Helper (Renderer) 664 MB (Adobe Inc.) Numbers 499 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) corespeechd 3 KB / 15 MB (Apple) mDNSResponder 1 MB / 392 KB (Apple) remoted 32 KB / 40 KB (Apple) rapportd 34 KB / 22 KB (Apple) apsd 7 KB / 39 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) bluetoothd 0 (Apple) Core Sync 0 (Adobe Inc.) nearbyd 0 (Apple) sharingd 0 (Apple) Virtual Memory Information: Physical RAM: 64 GB Free RAM: 46.26 GB Used RAM: 11.38 GB Cached files: 6.36 GB Available RAM: 52.62 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2024-12-17 XProtectPayloads (149) 2024-12-25 Safari (18.2) 2024-12-25 macOS 14.7.2 (14.7.2) 2025-01-01 Mactracker (7.13.2) 2025-01-01 Pages (14.3) 2025-01-01 Numbers (14.3) 2025-01-29 XProtectPlistConfigData (5286) Diagnostics Information (past 60 days): 2025-02-03 22:23:00 Adobe Photoshop 2025.app High CPU Use Executable: /Applications/Adobe Photoshop 2025/Adobe Photoshop 2025.app End of report