EtreCheckPro version: 6.5.3 (6F011) Report generated: 2021-10-22 09:30:10 Download EtreCheckPro from https://etrecheck.com Runtime: 2:35 Performance: Excellent Problem: Other problem Description: Canâ t wake up normally - kernel panic, fatal error 5499 or some other issues can happen all the time, especially deep sleep without power on . Major Issues: Anything that appears on this list needs immediate attention. Battery failure - Your battery is reporting that it needs to be serviced. Automatic updates disabled - Automatic updates are disabled. This computer is at risk of malware infection. Security updates disabled - Security updates are disabled. This computer is at risk of malware infection. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Time Machine auto backup disabled - Time Machine auto backups are disabled. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Hardware Information: MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports) MacBook Pro Model: MacBookPro14,1 2.3 GHz Dual-Core Intel Core i5 (i5-7360U) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB LPDDR3 2133 BANK 1/DIMM0 - 4 GB LPDDR3 2133 Battery: Health = Service Battery - Cycle count = 683 Video Information: Intel Iris Plus Graphics 640 - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0256J 251.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 250.69 GB disk1 [APFS Virtual drive] 250.69 GB (Shared by 6 volumes) disk1s1 - U****** - Data (APFS) [APFS Virtual drive] (Shared - 22.59 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 284 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 623 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 - Update (APFS) (Shared - 3 MB used) disk1s7 (APFS) [APFS Container] (Shared - 15.33 GB used) disk1s7s1 - Update (APFS) [APFS Snapshot] (Shared - 15.33 GB used) Mounted Volumes: disk1s1 - U****** - Data [APFS Virtual drive] 250.69 GB (Shared - 22.59 GB used, 213.72 GB available, 210.64 GB free) APFS Mount point: /System/Volumes/Data disk1s2 - Preboot [APFS Preboot] 250.69 GB (Shared - 284 MB used, 210.64 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 250.69 GB (Shared - 1.07 GB used, 210.64 GB free) APFS Mount point: /System/Volumes/VM disk1s5 - Update 250.69 GB (Shared - 3 MB used, 210.64 GB free) APFS Mount point: /System/Volumes/Update disk1s7s1 - Update [APFS Snapshot] 250.69 GB (Shared - 15.33 GB used, 213.72 GB available, 210.64 GB free) APFS Mount point: / Read-only: Yes Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 1.91 GB available System Software: macOS Big Sur 11.6 (20G165) Time since boot: About 10 hours Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Automatic Updates: Disabled Security Updates: Disabled Antivirus software: None! Old Applications: One x86-only app System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 198 Apple tasks [Running] 129 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 190 Apple tasks [Running] 127 Apple tasks User Launch Agents: [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-10-21) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-10-21) User Login Items: [Running] Google Chrome (Google, Inc. - installed 2021-10-15) Application /Applications/Google Chrome.app Backup: Auto backup: No Volumes being backed up: Update: Disk size: 250.69 GB - Disk used: 40.04 GB Destinations: b**k [Local] (Last used) Total size: 299.54 GB Total number of backups: 3 Oldest backup: 2021-10-16 17:45:42 Last backup: 2021-10-21 19:04:30 2 local snapshots Oldest local snapshot: 2021-10-21 18:48:08 Last local snapshot: 2021-10-21 18:56:34 Performance: System Load: 1.66 (1 min ago) 5.08 (5 min ago) 4.81 (15 min ago) Nominal I/O speed: 0.01 MB/s File system: 27.18 seconds Write speed: 1353 MB/s Read speed: 2895 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 6 % Idle: 92 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 16.60 % (Etresoft, Inc.) WindowServer 8.38 % (Apple) kernel_task 1.95 % (Apple) Google Chrome Helper (Renderer) (18) 0.14 % (Google, Inc.) softwareupdated 0.00 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (18) 1.57 GB (Google, Inc.) kernel_task 241 MB (Apple) EtreCheckPro 218 MB (Etresoft, Inc.) Google Chrome 194 MB (Google, Inc.) mds_stores 187 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 196 KB / 165 KB (Apple) trustd 20 KB / 2 KB (Apple) netbiosd 5 KB / 5 KB (Apple) apsd 4 KB / 5 KB (Apple) rapportd 1 KB / 640 B (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) Google Chrome Helper (Renderer) (18) 0 (Google, Inc.) Google Chrome 0 (Google, Inc.) AirPlayXPCHelper 0 (Apple) Google Chrome Helper (3) 0 (Google, Inc.) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 108 MB Used RAM: 4.74 GB Cached files: 3.15 GB Available RAM: 3.26 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-10-21 macOS 11.6 (11.6) 2021-10-21 Safari (15.0) 2021-10-21 Device Support Update (1.0.0.0.1.1632960232) Diagnostics Information (past 7-30 days): 2021-10-21 22:10:40 Kernel Panic Details: panic(cpu 2 caller 0xffffff8002ad0860): nvme: "Fatal error occurred. I D=0xffffffff ARG1=0xffffffff ARG2=0xffffffff ARG3=0xffffffff EDD0=0xff ffffff EDD1=0xffffffff EDD2=0xffffffff EDD3=0xffffffff EDD4=0xffffffff EDD5=0xffffffff EDD6=0xffffffff EDD7=0xffffffff NANDV=0x2, DRAMV=0x2, SSDC=256GB. FW Revision=16.14.01\n"@/System/Volumes/Data/SWE/macOS/** ildRoots/38cf1d983f/Library/Caches/com.apple.xbs/Sources/IONVMeFamily/ IONVMeFamily-557.120.1/Common/IONVMeController.cpp:5499 2021-10-21 18:44:55 mds_stores High CPU Use Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mds_stores End of report