EtreCheckPro version: 6.4.3 (6E010) Report generated: 2021-04-18 11:42:29 Download EtreCheckPro from https://etrecheck.com Runtime: 3:34 Performance: Good Problem: Beachballing Description: I have a mid 2010 iMac with 10.13.6. Runs fine in safe mode. Otherwise freezes up with a beachball. Redownloaded OS, but didnâ t help. Major Issues: Anything that appears on this list needs immediate attention. Failing hard drive - This computer has a hard drive that appears to be failing. Kernel panics - This system has experienced kernel panics that could be related to 3rd party software. Obsolete hardware - This computer may be considered obsolete. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (21.5-inch, Mid 2010) - Obsolete! iMac Model: iMac11,2 3.2 GHz Intel Core i3 (i3) CPU: 2-core 8 GB RAM - Upgradeable BANK 0/DIMM0 - 2 GB DDR3 1333 BANK 1/DIMM0 - 2 GB DDR3 1333 BANK 0/DIMM1 - 2 GB DDR3 1333 BANK 1/DIMM1 - 2 GB DDR3 1333 Video Information: ATI Radeon HD 5670 - VRAM: 512 MB iMac 1920 x 1080 Drives: disk0 - CT500MX500SSD1 500.11 GB (Solid State - TRIM: No) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 499.90 GB disk1 [APFS Virtual drive] 499.90 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 179.70 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 21 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 512 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 20 KB used) Mounted Volumes: disk1s1 - Macintosh HD 499.90 GB (Shared - 179.70 GB used, 321.05 GB available, 319.51 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] 499.90 GB (Shared - 20 KB used, 319.51 GB free) APFS Mount point: /private/var/vm disk2s2 - T******************s 2.00 TB (1.47 TB used, 529.14 GB free) Mac OS Extended (Case-sensitive, Journaled) Disk Image Mount point: /Volumes/T******************s Network: Interface en1: AirPort 802.11 a/b/g/n Interface en0: Ethernet Interface en3: iPhone Interface fw0: FireWire Interface en2: Bluetooth PAN File sharing: Enabled System Software: macOS High Sierra 10.13.6 (17G14042) Time since boot: Less than an hour Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes File sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.coupons.coupond.plist Executable: /Library/Application Support/Coupons/coupond launchd Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/net.exirion.ssdfanctrl.plist Executable: /Library/StartupItems/SSDFanControl/ssdfanctrl Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.adobe.adobeupdatedaemon.plist Executable: /Library/Application Support/Adobe/Adobe Desktop Common/ElevationManager/AdobeUpdateDaemon Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=scheduled Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.adobe.AdobeCreativeCloud.plist Executable: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.citrixonline.GoToMeeting.G2MUpdate.plist Executable: ~/Library/Application Support/CitrixOnline/GoToMeeting/G2MUpdate Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon Details: Exact match found in the legitimate list - probably OK Running app: /Applications/Utilities/Adobe Creative Cloud/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess Running app: /Applications/Utilities/Adobe Creative Cloud/CoreSync/Core Sync.app/Contents/MacOS/Core Sync Running app: /Library/Application Support/Adobe/Adobe Desktop Common/ADS/Adobe Desktop Service.app/Contents/MacOS/Adobe Desktop Service --onOSstartup --showwindow --waitForRegistration Plugin: /Library/Internet Plug-Ins/AdobeAAMDetect.plugin Plugin: /Library/Internet Plug-Ins/CouponPrinter-FireFox_v2.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/AmazonMP3DownloaderPlugin101750.plugin Plugin: /Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/DirectorShockwave.plugin Plugin: ~/Library/Internet Plug-Ins/CitrixOnlineWebDeploymentPlugin.plugin Plugin: ~/Library/Internet Plug-Ins/SOEWebInstaller.plugin Apps: 16 32-bit Applications: 101 32-bit apps Kernel Extensions: /Library/Extensions [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (HP Inc., 3.4.0) [Loaded] ham.kext - com.logmein.hamachi (LogMeIn, Inc., 1.0.0 - SDK 10.9) /System/Library/Extensions [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (1.7.8) [Not Loaded] hp_qc_io_enabler.kext - com.hp.hpio.hp_psa530_630_io_enabler (1.1.0) [Not Loaded] hp_psa640_io_enabler.kext - com.hp.hpio.hp_psa640_io_enabler (1.1.0) [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.11.0 - SDK 10.8) [Not Loaded] hp_designjet_series.kext - com.hp.print.hpio.Designjet.kext (2.4.0 - SDK 10.8) [Not Loaded] hp_Deskjet_io_enabler.kext - com.hp.print.hpio.Deskjet.kext (4.0.4 - SDK 10.8) [Not Loaded] hp_Inkjet_io_enabler.kext - com.hp.print.hpio.Inkjet.kext (4.0.4 - SDK 10.8) [Not Loaded] hp_Inkjet1_io_enabler.kext - com.hp.print.hpio.Inkjet1.kext (3.2.1 - SDK 10.8) [Not Loaded] hp_Inkjet2_io_enabler.kext - com.hp.print.hpio.Inkjet2.kext (4.0.4 - SDK 10.8) [Not Loaded] hp_Inkjet3_io_enabler.kext - com.hp.print.hpio.Inkjet3.kext (3.3.3 - SDK 10.8) [Not Loaded] hp_Inkjet4_io_enabler.kext - com.hp.print.hpio.Inkjet4.kext (4.1.2 - SDK 10.8) [Not Loaded] hp_Inkjet5_io_enabler.kext - com.hp.print.hpio.Inkjet5.kext (3.0.4 - SDK 10.8) [Not Loaded] hp_Inkjet9_io_enabler.kext - com.hp.print.hpio.Inkjet9.kext (2.3.1 - SDK 10.8) [Not Loaded] hp_Laserjet_io_enabler.kext - com.hp.print.hpio.Laserjet.kext (2.0.3 - SDK 10.8) [Not Loaded] hp_Officejet_io_enabler.kext - com.hp.print.hpio.Officejet.kext (4.0.6 - SDK 10.8) [Not Loaded] hp_Photosmart_io_enabler.kext - com.hp.print.hpio.Photosmart.kext (5.0.4 - SDK 10.8) [Not Loaded] hp_PhotosmartPro_io_enabler.kext - com.hp.print.hpio.PhotosmartPro.kext (4.0.3 - SDK 10.8) [Not Loaded] hp_Inkjet7_io_enabler.kext - com.hp.print.hpio.inkjet7.kext (2.0.4 - SDK 10.8) [Not Loaded] hp_Inkjet8_io_enabler.kext - com.hp.print.hpio.inkjet8.kext (4.2.4 - SDK 10.8) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 164 Apple tasks [Running] 113 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 190 Apple tasks [Running] 112 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2016-08-30) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-09) [Running] com.adobe.AdobeCreativeCloud.plist (? faec172d - installed 2016-10-29) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2021-04-17) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-17) [Loaded] com.coupons.coupond.plist (? d6de63d4 - installed 2015-06-02) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-04) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-04) [Running] com.logmein.hamachimb.plist (LogMeIn, Inc. - installed 2018-10-08) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-04-03) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09) [Running] com.adobe.adobeupdatedaemon.plist (? f00845ea - installed 2016-10-29) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2021-04-17) [Not Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-10-30) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-03-04) [Running] com.logmein.hamachi.plist (LogMeIn, Inc. - installed 2018-10-08) [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-03-14) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-04-03) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2017-09-05) [Running] net.exirion.ssdfanctrl.plist (? 6fbe74f0 - installed 2013-10-31) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2016-08-30) [Other] com.adobe.ARM.***.plist (? 0 - installed 2011-02-28) [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-17) [Other] com.apple.CSConfigDotMacCert-***@***-SharedServices.Agent.plist (? 0 - installed 2011-02-28) [Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (? 0 - installed 2016-11-04) [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2021-04-18) User Login Items: [Not Loaded] Garmin Express Service (Garmin International - installed 2019-06-05) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Running] PhotoStreamAgent (App Store - installed 2015-03-19) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Running] HP Device Monitor (HP Inc. - installed 2017-10-26) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (? - installed 2016-10-29) iPhotoPhotocast: 7.0 (Apple - installed 2011-06-24) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-04-17) AdobePDFViewer: 21.001.20149 (Adobe Systems, Inc. - installed 2021-04-17) CouponPrinter-FireFox_v2: 5.2.0 (? - installed 2015-06-02) SharePointBrowserPlugin: 14.7.7 (? - installed 2017-12-18) AmazonMP3DownloaderPlugin101750: AmazonMP3DownloaderPlugin 1.0.17 (? - installed 2014-02-01) OfficeLiveBrowserPlugin: 12.3.6 (? - installed 2013-03-30) Silverlight: 5.1.20913.0 (? - installed 2013-10-26) DirectorShockwave: 11.5.9r620 (? - installed 2011-02-03) JavaAppletPlugin: 15.0.1 (Apple - installed 2012-06-14) User Internet Plug-ins: CitrixOnlineWebDeploymentPlugin: 1.0.105 (? - installed 2013-04-25) SOEWebInstaller: 1.0 (? - installed 2011-03-15) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2021-04-02) BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2021-04-02) AirPlay: 2.0 (Apple - installed 2021-04-02) AppleAVBAudio: 683.1 (Apple - installed 2021-04-02) BridgeAudioSP: 4.69.2 (Apple - installed 2021-04-02) iSightAudio: 7.7.3 (Apple - installed 2021-04-02) Backup: Skip System Files: No Auto backup: Yes Volumes being backed up: Macintosh HD: Disk size: 499.90 GB - Disk used: 180.39 GB Destinations: Data [Network] (Last used) Total size: 2.00 TB Total number of backups: 74 Oldest backup: 2020-03-07 00:15:33 Last backup: 2021-04-17 21:20:24 9 local snapshots Oldest local snapshot: 2021-04-17 13:10:51 Last local snapshot: 2021-04-18 11:23:03 Performance: System Load: 1.87 (1 min ago) 2.26 (5 min ago) 3.55 (15 min ago) Nominal I/O speed: 12.24 MB/s File system: 27.08 seconds Write speed: 256 MB/s Read speed: 182 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 5 % Idle: 91 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 7.44 % (Etresoft, Inc.) kernel_task 5.45 % (Apple) kcm 3.95 % (Apple) WindowServer 3.42 % (Apple) diskimages-helper 2.38 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) kernel_task 856 MB (Apple) EtreCheckPro 611 MB (Etresoft, Inc.) com.apple.WebKit.WebContent (3) 444 MB (Apple) callservicesd 428 MB (Apple) soagent 390 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) mDNSResponder 221 KB / 146 KB (Apple) usbmuxd 45 KB / 34 KB (Apple) apsd 10 KB / 10 KB (Apple) netbiosd 13 KB / 2 KB (Apple) SystemUIServer 0 B / 64 B (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 2 (Apple) diskimages-helper 2 (Apple) hamachid 0 (LogMeIn, Inc.) backupd 0 (Apple) loginwindow 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 29 MB Used RAM: 4.81 GB Cached files: 3.16 GB Available RAM: 3.19 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-02-22 Adobe Acrobat Reader DC (21.001.20140) (21.001.20140) 2021-02-25 Adobe Acrobat Reader DC (21.001.20142) (21.001.20142) 2021-03-20 Adobe Acrobat Reader DC (21.001.20145) (21.001.20145) 2021-04-01 Mobile Device (1.0.0.0) 2021-04-02 SU_TITLE (10.13.6.1.1.1544783150) 2021-04-02 Safari (13.1.2) 2021-04-02 Security Update 2020-005 (10.13.6) 2021-04-02 Security Update 2020-006 (10.13.6) 2021-04-02 CompatibilityNotificationData (1.0.5) 2021-04-03 Microsoft AutoUpdate (4.33.21031401) 2021-04-17 Adobe Acrobat Reader DC (21.001.20149) (21.001.20149) 2021-04-17 XProtectPlistConfigData (2144) 2021-04-17 MRTConfigData (1.77) Clean up: ~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-***@***-SharedServices.Agent.plist /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framework/Versions/A/Support/CSConfigDotMacCert Executable not found ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Executable not found Diagnostics Information (past 7-30 days): 2021-04-18 11:29:08 cloudd - Memory (2 times) Executable: /System/Library/PrivateFrameworks/CloudKitDaemon.framework/Support/cloudd 2021-04-18 07:02:18 AppleSpell - Memory (4 times) Executable: /System/Library/Services/AppleSpell.service/Contents/MacOS/AppleSpell 2021-04-18 07:02:07 soagent.app - High CPU Use (3 times) Executable: /System/Library/PrivateFrameworks/MessagesKit.framework/Versions/A/Resources/soagent.app 2021-04-18 07:02:03 MRT.app - Memory (3 times) Executable: /System/Library/CoreServices/MRT.app 2021-04-18 07:01:53 AddressBookSourceSync.app - Memory (5 times) Executable: /System/Library/Frameworks/AddressBook.framework/Versions/A/Helpers/AddressBookSourceSync.app 2021-04-17 13:32:44 nehelper - Memory Executable: /usr/libexec/nehelper 2021-04-17 13:29:38 lsd - Memory Executable: /usr/libexec/lsd 2021-04-13 20:50:33 com.apple.WebKit.WebContent - High CPU Use (2 times) Executable: /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent 2021-04-12 09:24:48 Software Update.app - Memory Executable: /System/Library/CoreServices/Software Update.app 2021-04-08 13:00:51 Kernel Panic (3 times) Details: panic(cpu 3 caller 0xffffff7f8622bea7): "ino 8590615460 no extent cove ring dstream alloced_size 20480 (fsize 20383) pos/len 20534:0\n"@/Buil dRoot/Library/Caches/com.apple.xbs/Sources/apfs/apfs-748.77.12/nx/jobj .c:10686Could not recover SATA HDD after 5 attempts. Terminating. 3rd party kernel extensions: com.logmein.hamachi End of report