EtreCheck version: 5.4.8 (5091) Report generated: 2020-02-22 14:25:28 Download EtreCheck from https://etrecheck.com Runtime: 4:00 Performance: Good Sandbox: Enabled Full drive access: Disabled Problem: No problem - just checking Description: Safari does not load pages Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Air (13-inch, 2017) MacBook Air Model: MacBookAir7,2 1 1.8 GHz Dual-Core Intel Core i5 (i5-5350U) CPU: 2-core 8 RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600  BANK 1/DIMM0 - 4 GB DDR3 1600  Battery: Health = Normal - Cycle count = 70 Video Information: Intel HD Graphics 6000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - APPLE SSD SM0256G 251.00 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 250.79 GB disk1 [APFS Virtual drive] 250.79 GB (Shared by 5 volumes) disk1s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 120.68 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.01 GB used) Mounted Volumes: disk1s1 - M************ Data [APFS Virtual drive] 250.79 GB (Shared - 120.68 GB used, 118.07 GB available, 117.29 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s4 - VM [APFS VM] 250.79 GB (Shared - 1.07 GB used, 117.29 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 250.79 GB (Shared - 11.01 GB used, 118.07 GB available, 117.29 GB free) APFS Mount point: / Encrypted Read-only: Yes Network: Interface SAMSUNG_MDM: SAMSUNG Modem Interface en3: SAMSUNG_Android Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en2: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.3 (19D76) Time since boot: Less than an hour Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple and ESET Unsigned Files: Launchd: /Library/LaunchDaemons/com.devguru.ssconnservice2.plist Executable: /Library/LaunchAgents/ss_conn_service2 32-bit Applications: 9 32-bit apps Kernel Extensions: /Applications/Smart Switch/SmartSwitch.app ssudmdmcontrol.kext (1.4.48 - SDK 10.6) ssudmdmdata.kext (1.4.48 - SDK 10.6) ssuddrv.kext (1.4.48 - SDK 10.6) ssudmtp.kext (1.4.48 - SDK 10.5) ssudserial.kext (1.4.48 - SDK 10.6) ssdumdrv.kext (1.3) /Library/Extensions OlympusDSCSCSIDriver.kext (3.2.0 - SDK 10.11) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 172 Apple tasks [Running] 123 Apple tasks System Launch Daemons: [Not Loaded] 33 Apple tasks [Loaded] 183 Apple tasks [Running] 120 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-10-10) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-10-28) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-28) [Running] com.eset.esets_gui.plist (ESET, spol. s r.o. - installed 2019-09-08) [Not Loaded] ss_conn_service2 (? 6c050bf6 - installed 2019-11-06) Launch Daemons: [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-10-28) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19) [Running] com.devguru.ssconnservice2.plist (? a86ff0b2 - installed 2019-11-06) [Running] com.eset.esets_daemon.plist (ESET, spol. s r.o. - installed 2019-09-08) [Running] com.eset.esets_pidmapper.plist (ESET, spol. s r.o. - installed 2019-09-08) [Loaded] com.olympus.AuthHelper2.helper.plist (Olympus Corporation - installed 2019-02-11) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-10-09) [Running] com.amazon.music.plist (AMZN Mobile LLC - installed 2019-02-14) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-02-06) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-02-06) User Login Items: [Not Loaded] HandShakerAgent (App Store - installed 2019-03-12) Modern Login Item /Applications/HandShaker.app/Contents/Library/LoginItems/HandShakerAgent.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2019-02-04) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2019-02-04) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app Time Machine: Time Machine Not Configured! Performance: System Load: 6.69 (1 min ago) 4.56 (5 min ago) 3.24 (15 min ago) Nominal I/O speed: 1.41 MB/s File system: 83.32 seconds Write speed: 1127 MB/s Read speed: 1141 MB/s CPU Usage Snapshot: Type Overall System 6 % User 6 % Idle 88 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 37.59 % (?) EtreCheck 7.41 % (App Store) accountsd 2.32 % (Apple) ContactsAccountsService 0.39 % (Apple) esets_tray 0.29 % (ESET, spol. s r.o.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 504 MB (App Store) App Store 140 MB (Apple) com.apple.WebKit.WebContent.xpc (9) 129 MB (Apple) com.apple.siri.embeddedspeech.xpc 98 MB (Apple) MTLCompilerService.xpc (2) 93 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 18 MB / 435 KB (?) SystemUIServer 0 B / 128 B (Apple) routined 0 B / 0 B (Apple) homed 0 B / 0 B (Apple) NotificationCenter 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 802 MB Used RAM: 4.29 GB Cached files: 2.93 GB Available RAM: 3.71 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-02-12 Smart Switch Mac 2020-02-12 Samsung DeX 2020-02-21 XProtectPlistConfigData (2114) 2020-02-21 MRTConfigData (1.55) 2020-02-22 EtreCheck (5.4.8) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report