EtreCheckPro version: 6.4.3 (6E010) Report generated: 2021-03-20 15:14:16 Download EtreCheckPro from https://etrecheck.com Runtime: 4:13 Performance: Good Problem: Other problem Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy RAM usage - Apps are using a large amount of RAM. Apps hanging - There have been numerous app hangs. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 4K, 21.5-inch, 2019) iMac Model: iMac19,2 3.6 GHz Quad-Core Intel Core i3 (i3-8100) CPU: 4-core 16 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/ChannelA-DIMM0 - 8 GB DDR4 2400 BANK 2/ChannelB-DIMM0 - 8 GB DDR4 2400 Video Information: Radeon Pro 555X - VRAM: 2 GB iMac (built-in) 4096 x 2304 DELL P2417H 1920 x 1080 Drives: disk0 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 27.55 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 422.05 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 462 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 614 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) disk2s5 (APFS) [APFS Container] (Shared - 15.05 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.05 GB used) disk2s6 - Update (APFS) (Shared - 3 MB used) disk1 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 422.05 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 462 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 614 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) disk2s5 (APFS) [APFS Container] (Shared - 15.05 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.05 GB used) disk2s6 - Update (APFS) (Shared - 3 MB used) disk3 - Seagate BUP Slim SL 1.00 TB External USB 5 Gbit/s USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 [Core Storage Container] 999.86 GB disk4 - T**********e (Journaled HFS+) 999.49 GB (942.41 GB used) disk3s3 - Boot OS X (Journaled HFS+) 134 MB Mounted Volumes: disk2s1 - Macintosh HD - Data [APFS Virtual drive] 1.03 TB (Shared - 422.05 GB used, 601.04 GB available, 581.63 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk2s2 - Preboot [APFS Preboot] 1.03 TB (Shared - 462 MB used, 581.63 GB free) APFS Mount point: /System/Volumes/Preboot disk2s4 - VM [APFS VM] 1.03 TB (Shared - 3.22 GB used, 581.63 GB free) APFS Mount point: /System/Volumes/VM disk2s5s1 - Macintosh HD [APFS Snapshot] 1.03 TB (Shared - 15.05 GB used, 601.04 GB available, 581.63 GB free) APFS Mount point: / Read-only: Yes disk2s6 - Update 1.03 TB (Shared - 3 MB used, 581.63 GB free) APFS Mount point: /System/Volumes/Update disk4 - T**********e 999.49 GB (942.41 GB used, 57.36 GB available, 57.08 GB free) Journaled HFS+ Mount point: /Volumes/T**********e Encrypted Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 2.71 GB available System Software: macOS Big Sur 11.2.3 (20D91) Time since boot: About 6 hours Notifications: WhatsApp.app 4 notifications AVGAntivirus.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and AVG Unsigned Files: Launchd: /Library/LaunchAgents/com.avg.userinit.plist Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/userinit.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.avg.init.plist Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/init.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.avg.update.plist Executable: /Applications/AVGAntivirus.app/Contents/Backend/scripts/update/update.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/scripts/com.avg.hub.schedule.plist Executable: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.OneDriveUpdaterDaemon.plist Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.avg.hub.schedule.plist Executable: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.avg.uninstall.plist Executable: /Library/Application Support/AVGAntivirus/autouninstall/autouninstall.sh Details: Exact match found in the legitimate list - probably OK Preference Pane: /Library/PreferencePanes/Citrix HDX RealTime Media Engine.prefPane System Extensions: [Running] AVG Antivirus System Extension - version 1.2.74 (AVG Technologies CZ, s.r.o. - 2020-12-14) Application: /Applications/AVGAntivirus.app - version 1.2.74 (AVG Technologies CZ, s.r.o. - 2020-12-14) Kernel Extensions: /Applications/AVGAntivirus.app [Not Loaded] AVGFileShield.kext - com.avg.FileShield (4.0.0 - SDK 10.16) [Not Loaded] AVGPacketForwarder.kext - com.avg.PacketForwarder (2.1 - SDK 10.16) /Library/Extensions [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.32.0 - SDK 10.15) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) [Not Loaded] hp_Inkjet8_io_enabler.kext - com.hp.print.hpio.Inkjet8.kext (4.3.0 - SDK 10.15) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 171 Apple tasks [Running] 143 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 183 Apple tasks [Running] 140 Apple tasks [Other] One Apple task Launch Agents: [Not Loaded] com.avg.hub.plist (AVG Technologies CZ, s.r.o. - installed 2020-12-18) [Loaded] com.avg.userinit.plist (? 3ed33f6f - installed 2020-12-21) [Running] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2021-02-22) [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2021-02-22) [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2021-02-22) [Running] com.citrix.WebLauncher.plist (Citrix Systems, Inc. - installed 2021-02-22) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-05) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-05) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-03-17) Launch Daemons: [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2019-09-19) [Not Loaded] com.avg.hub.schedule.plist (? a81c8beb - installed 2020-12-18) [Not Loaded] com.avg.hub.xpc.plist (AVG Technologies CZ, s.r.o. - installed 2020-12-18) [Loaded] com.avg.init.plist (? b7d61217 - installed 2020-12-21) [Loaded] com.avg.uninstall.plist (? 70fb3cd - installed 2020-12-21) [Loaded] com.avg.update.plist (? 3d634b49 - installed 2020-12-21) [Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2021-02-22) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-03-05) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (? 0 - installed 2019-04-15) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-03-17) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-03-10) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-07-01) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) [Running] com.rogueamoeba.aceagent.plist (Rogue Amoeba Software, LLC - installed 2021-03-05) [Loaded] com.rogueamoeba.acetool.plist (Rogue Amoeba Software, LLC - installed 2021-03-05) [Loaded] com.wdc.WDPrivilegedHelper.plist (? 9f7f4405 - installed 2020-11-19) [Loaded] com.witopia.personalvpnhelper.plist (WiTopia - installed 2020-12-04) User Launch Agents: [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-14) [Not Loaded] com.hp.devicemonitor.plist (HP Inc. - installed 2021-03-20) [Running] com.hp.productresearch.plist (HP Inc. - installed 2021-03-20) [Other] com.microsoft.OneDriveMigrationLauncher.plist (App Store - installed 2021-03-10) User Login Items: [Running] 1Password Extension Helper (AgileBits Inc. - installed 2021-03-10) Modern Login Item /Applications/1Password 7.app/Contents/Library/LoginItems/1Password Extension Helper.app [Loaded] 1Password Launcher (AgileBits Inc. - installed 2021-03-10) Modern Login Item /Applications/1Password 7.app/Contents/Library/LoginItems/1Password Launcher.app [Running] Backup and Sync (Google, Inc. - installed 2021-01-21) Application /Applications/Backup and Sync.app [Running] Dropbox (Dropbox, Inc. - installed 2021-03-20) Application /Applications/Dropbox.app [Running] OneDrive (App Store - installed 2021-03-18) Application /Applications/OneDrive.app [Not Loaded] Launcher Disabler (App Store - installed 2021-03-18) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Loaded] OneDrive Launcher (App Store - installed 2021-03-18) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Running] Safari (Apple - installed 2020-01-01) Application /Applications/Safari.app [Not Loaded] StartUpHelper (Spotify - installed 2019-04-01) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Running] Twitter (App Store - installed 2021-03-19) Application /Applications/Twitter.app [Loaded] WDDriveUtilityHelper (Western Digital Corporation Branded Products Group - installed 2020-11-19) Application /Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app [Running] WhatsApp (WhatsApp Inc. - installed 2021-03-13) Application /Applications/WhatsApp.app [Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2021-03-08) Modern Login Item /Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2020-12-31) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Running] HP Product Research (HP Inc. - installed 2020-12-31) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app [Running] Mail (Apple - installed 2020-01-01) Application /System/Applications/Mail.app [Running] Music (Apple - installed 2020-01-01) Application /System/Applications/Music.app Audio Plug-ins: ACE: 11.7.0 (Rogue Amoeba Software, LLC - installed 2021-03-19) Safari Extensions: 1Password (AgileBits Inc. - installed 2021-03-10) Privacy Dashboard (App Store - installed 2020-11-16) Privacy Protection (App Store - installed 2020-11-16) 3rd Party Preference Panes: Citrix HDX RealTime Media Engine (? - installed 2020-06-09) Backup: Auto backup: Yes Destinations: T**********e [Local] (Last used) Total size: 999.49 GB Total number of backups: 63 Oldest backup: 2020-08-27 09:24:00 Last backup: 2021-03-20 15:07:08 9 local snapshots Oldest local snapshot: 2021-03-19 15:12:40 Last local snapshot: 2021-03-20 15:04:11 Performance: System Load: 1.83 (1 min ago) 1.49 (5 min ago) 1.28 (15 min ago) Nominal I/O speed: 0.18 MB/s File system: 22.30 seconds Write speed: 778 MB/s Read speed: 1236 MB/s CPU Usage Snapshot: Type Overall System: 5 % User: 14 % Idle: 81 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) system_profiler (2) 44.82 % (Apple) trustd (4) 27.60 % (Apple) EtreCheckPro 13.10 % (Etresoft, Inc.) Twitter 10.70 % (App Store) WindowServer 5.90 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (15) 2.86 GB (Apple) EtreCheckPro 657 MB (Etresoft, Inc.) system_profiler (2) 616 MB (Apple) Backup and Sync 427 MB (Google, Inc.) Dropbox (3) 306 MB (Dropbox, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) com.avg.Antivirus.SystemExtension 19 MB / 1 MB (AVG Technologies CZ, s.r.o.) Mail 19 MB / 1 MB (Apple) mDNSResponder 6 MB / 2 MB (Apple) Twitter 3 MB / 3 MB (App Store) AirPlayXPCHelper 748 KB / 266 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 2 (Apple) Twitter 2 (App Store) Microsoft Word 2 (Microsoft Corporation) Dropbox Web Helper (3) 1 (Dropbox, Inc.) sandboxd 0 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 534 MB Used RAM: 10.39 GB Cached files: 5.09 GB Available RAM: 5.61 GB Swap Used: 31 MB Software Installs (past 60 days): Install Date Name (Version) 2021-02-02 macOS 11.2 (11.2) 2021-02-09 macOS 11.2.1 (11.2.1) 2021-02-26 macOS 11.2.2 (11.2.2) 2021-03-04 iMovie (10.2.3) 2021-03-05 Intune Company Portal (2.13.210200) 2021-03-08 Citrix Receiver Updater Cert (1.0.0.0) 2021-03-08 Citrix Receiver (12.9.1) 2021-03-08 Citrix Workspace (21.02.0) 2021-03-09 macOS 11.2.3 (11.2.3) 2021-03-10 TweetDeck (3.18) 2021-03-10 Mail for Gmail (1.1.1) 2021-03-16 Microsoft Outlook (16.47.21031401) 2021-03-16 Microsoft Excel (16.47.21031401) 2021-03-16 Microsoft OneNote (16.47.21031401) 2021-03-17 Microsoft Word (16.47.21031401) 2021-03-17 Microsoft PowerPoint (16.47.21031401) 2021-03-17 Microsoft AutoUpdate (4.33.21031401) 2021-03-18 OneDrive (21.030.0211) 2021-03-19 MRTConfigData (1.76) 2021-03-19 XProtectPlistConfigData (2142) 2021-03-19 Twitter (8.57) Diagnostics Information (past 7-30 days): 2021-03-20 13:09:49 Backup and Sync.app High CPU Use (20 times) Executable: /Applications/Backup and Sync.app Details: objc_msgSend() selector name: updatePath:withStatus: 2021-03-20 10:32:22 Finder.app High CPU Use (4 times) Executable: /System/Library/CoreServices/Finder.app 2021-03-20 10:32:22 distnoted High CPU Use (2 times) Executable: /usr/sbin/distnoted 2021-03-19 08:06:28 Twitter.app Hang (2 times) Executable: /Applications/Twitter.app 2021-03-19 08:01:09 Safari.app Hang (2 times) Executable: /Applications/Safari.app 2021-03-19 08:01:09 Mail.app Hang (3 times) Executable: /System/Applications/Mail.app Details: dyld3 mode *** Terminating app due to uncaught exception 'NSInternalInconsistency Exception', reason: 'Visible message viewer count went negative' terminating with uncaught exception of type NSException abort() called 2021-03-19 07:58:34 Music.app Hang (2 times) Executable: /System/Applications/Music.app 2021-03-17 15:32:55 signpost_reporter High CPU Use (2 times) Executable: /usr/libexec/signpost_reporter 2021-03-16 22:26:02 backupd High CPU Use Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd 2021-03-15 11:54:05 com.apple.WebKit.WebContent High CPU Use Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent End of report