EtreCheck version: 5.4.8 (5091) Report generated: 2020-01-06 13:20:34 Download EtreCheck from https://etrecheck.com Runtime: 6:40 Performance: Below Average Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Description: My computer is very slow, freezes sometimes and the left shift key has stopped working. I bought it last year. Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Runaway process - A process is using a large percentage of your CPU. Software/hardware problems - Software is causing performance problems. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. Low performance - EtreCheck report took an unusually long time to run. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Pro (15-inch, 2018-2019) MacBook Pro Model: MacBookPro15,1 1 2,6 GHz Intel Core i7 (i7-8850H) CPU: 6-core 16 RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 8 GB DDR4 2400  BANK 2/ChannelB-DIMM0 - 8 GB DDR4 2400  Battery: Health = Normal - Cycle count = 283 Video Information: Intel UHD Graphics 630 - VRAM: 1536 MB Radeon Pro 560X - VRAM: 4096 MB Color LCD (built-in) 3360 x 2100 Drives: disk0 - APPLE SSD AP0512M 500.28 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 499.96 GB disk1 [APFS Virtual drive] 499.96 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 444.01 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 2.35 GB used) Mounted Volumes: disk1s1 - Macintosh HD 499.96 GB (Shared - 444.01 GB used, 139.80 GB available, 52.90 GB free) APFS Mount point: / Encrypted disk1s4 - VM [APFS VM] 499.96 GB (Shared - 2.35 GB used, 52.90 GB free) APFS Mount point: /private/var/vm Encrypted Network: Interface en7: iPhone Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en6: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS High Sierra 10.13.6 (17G10021) Time since boot: About a day Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple and Avast Unsigned Files: Launchd: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/com.avast.hub.schedule.plist Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.uninstall.plist Executable: /Library/Application Support/Avast/autouninstall/autouninstall.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.init.plist Executable: /Applications/Avast.app/Contents/Backend/hub/init.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.avast.userinit.plist Executable: /Applications/Avast.app/Contents/Backend/hub/userinit.sh Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.dropbox.DropboxMacUpdate.agent.plist Executable: /Users/***/Library/Dropbox/DropboxMacUpdate.app/Contents/MacOS/DropboxMacUpdate -check periodic Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.update.plist Executable: /Applications/Avast.app/Contents/Backend/scripts/update/update.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.hub.schedule.plist Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK 32-bit Applications: 32 32-bit apps Kernel Extensions: /Applications/Avast.app AvastFileShield.kext (4.0.0 - SDK 10.12) AvastPacketForwarder.kext (2.1 - SDK 10.12) /Applications/Wondershare Video Converter Ultimate.app SystemAudioRecorder.kext (1.1.0 - SDK 10.6) System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 158 Apple tasks [Running] 121 Apple tasks System Launch Daemons: [Not Loaded] 41 Apple tasks [Loaded] 171 Apple tasks [Running] 123 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-19) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-08-07) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2019-10-04) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-10-22) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-22) [Not Loaded] com.avast.hub.plist (AVAST Software a.s. - installed 2019-12-14) [Loaded] com.avast.userinit.plist (? 4b9d47d7 - installed 2020-01-05) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-12-05) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-12-05) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-08-07) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-08-07) [Running] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2019-10-04) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-10-22) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-12-04) [Not Loaded] com.avast.hub.schedule.plist (? a59f71fd - installed 2019-12-14) [Not Loaded] com.avast.hub.xpc.plist (AVAST Software a.s. - installed 2019-12-14) [Loaded] com.avast.init.plist (? fe750b9b - installed 2020-01-05) [Loaded] com.avast.uninstall.plist (? 1d68eef4 - installed 2020-01-05) [Loaded] com.avast.update.plist (? f4a2548f - installed 2020-01-05) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2019-12-05) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2015-06-04) User Launch Agents: [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-03-18) [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2019-08-21) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (? 0 - installed 2019-08-22) Internet Plug-ins: Default Browser: (? - installed 2019-10-16) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-12-27) AdobePDFViewer: 19.021.20061 (Adobe Systems, Inc. - installed 2019-12-27) AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2019-10-04) SharePointBrowserPlugin: 14.5.2 (? - installed 2019-03-12) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2020-01-05) BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2020-01-05) AirPlay: 2.0 (Apple - installed 2020-01-05) AppleAVBAudio: 683.1 (Apple - installed 2020-01-05) BridgeAudioSP: 4.69.2 (Apple - installed 2020-01-05) iSightAudio: 7.7.3 (Apple - installed 2020-01-05) Time Machine: Time Machine Not Configured! Performance: System Load: 18.27 (1 min ago) 22.03 (5 min ago) 21.63 (15 min ago) Nominal I/O speed: 0.46 MB/s File system: 101.10 seconds Write speed: 1080 MB/s Read speed: 1974 MB/s CPU Usage Snapshot: Type Overall System 2 % User 72 % Idle 25 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 870.25 % (?) EtreCheck 8.23 % (App Store) Adobe Premiere Pro 2020 7.19 % (Adobe Systems, Inc.) Google Chrome 2.94 % (Google, Inc.) CEPHtmlEngine 2.47 % (Adobe Systems, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Adobe Premiere Pro 2020 1.81 GB (Adobe Systems, Inc.) EtreCheck 465 MB (App Store) Google Chrome 234 MB (Google, Inc.) Google Chrome Helper (GPU) 124 MB (Google, Inc.) Finder 111 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 3 MB / 1 MB (?) Dropbox 664 KB / 572 KB (Dropbox, Inc.) PowerChime 1 KB / 3 KB (Apple) SystemUIServer 0 B / 536 B (Apple) routined 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 15 MB Used RAM: 12.74 GB Cached files: 3.25 GB Available RAM: 3.26 GB Swap Used: 340 MB Software Installs (past 30 days): Install Date Name (Version) 2019-12-13 XProtectPlistConfigData (2110) 2019-12-13 MRTConfigData (1.51) 2019-12-14 AvastHUB 2019-12-27 Adobe Acrobat DC (19.021.20061) 2020-01-05 Safari (13.0.4) 2020-01-05 Security Update 2019-007 (10.13.6) 2020-01-06 EtreCheck (5.4.8) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report