EtreCheckPro version: 6.4.4 (6E015)
Report generated: 2021-07-12 13:19:11
Download EtreCheckPro from https://etrecheck.com
Runtime: 4:21
Performance: Good
Problem: Other problem
Description:
Launchpad icons randomly moving on restart
Major Issues: None
Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
Configuration profiles found - This computer may have configuration profiles installed. These are sometimes used by adware and malware.
Small backup drive - Time Machine backup drive is too small.
Apps crashing - There have been numerous app crashes.
Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.
Clean up - There are orphan files that could be removed.
Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
System modifications - There are a large number of system modifications running in the background.
Kernel extensions present - This computer has kernel extensions that may not work in the future.
Hardware Information:
MacBook Air (Retina, 13-inch, 2020)
MacBook Air Model: MacBookAir9,1
1,1 GHz Dual-Core Intel Core i3 (i3-1000NG4) CPU: 2-core
8 GB RAM - Not upgradeable
BANK 0/ChannelA-DIMM0 - 4 GB LPDDR4X 3733
BANK 2/ChannelB-DIMM0 - 4 GB LPDDR4X 3733
Battery: Health = Normal - Cycle count = 401
Video Information:
Intel Iris Plus Graphics - VRAM: 1536 MB
Color LCD (built-in) 2880 x 1800
Drives:
disk0 - APPLE SSD AP0256N 251.00 GB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 [APFS Container] 200.00 GB
disk1 [APFS Virtual drive] 200.00 GB (Shared by 5 volumes)
disk1s1 - Macintosh HD (APFS) (Shared - 11.28 GB used)
disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 122.46 GB used)
disk1s3 - Preboot (APFS) [APFS Preboot] (Shared - 85 MB used)
disk1s4 - Recovery (APFS) [Recovery] (Shared - 529 MB used)
disk1s5 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)
disk0s3 - B******P 50.69 GB (31.03 GB used)
Mounted Volumes:
disk0s3 - B******P
50.69 GB (31.03 GB used, 19.66 GB free)
Mount point: /Volumes/B******P
disk1s1 - Macintosh HD
200.00 GB (Shared - 11.28 GB used, 71.49 GB available, 64.44 GB free)
APFS
Mount point: /
Encrypted
Read-only: Yes
disk1s2 - Macintosh HD - Data [APFS Virtual drive]
200.00 GB (Shared - 122.46 GB used, 71.49 GB available, 64.44 GB free)
APFS
Mount point: /System/Volumes/Data
Encrypted
disk1s5 - VM [APFS VM]
200.00 GB (Shared - 1.07 GB used, 64.44 GB free)
APFS
Mount point: /private/var/vm
Encrypted
Network:
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS Catalina 10.15.7 (19H1217)
Time since boot: Less than an hour
Configuration Profiles:
com.microsoft.office - OfficeAutoSignIn
com.microsoft.office - OfficeActivationEmailAddress
com.microsoft.autoupdate2 - HowToCheck
com.microsoft.autoupdate2 - AcknowledgedDataCollectionPolicy
Security:
Gatekeeper: App Store and identified developers
System Integrity Protection: Enabled
Antivirus software: Apple and Symantec
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.symantec.sharedsettings2.NFM.plist
Executable: /Library/Application Support/Symantec/Silo/NFM/DomainSettings/SymSharedSettingsd
Details: Exact match found in the legitimate list - probably OK
Launchd: /Library/LaunchDaemons/com.jamfsoftware.startupItem.plist
Executable: /Library/Application Support/JAMF/ManagementFrameworkScripts/StartupScript.sh
Details: Exact match found in the legitimate list - probably OK
Apps: 12
Kernel Extensions:
/Library/Extensions
[Not Loaded] SamsungPortableSSDDriver.kext - com.samsung.portablessd.driver (1.5.05 - SDK 10.10)
[Loaded] SymXIPS.kext - com.symantec.SymXIPS (8.2.2 - SDK 10.10)
[Loaded] SymInternetSecurity.kext - com.symantec.internetSecurity.kext (14.2.1 - SDK 10.11)
[Loaded] SymIPS.kext - com.symantec.ips.kext (14.2.1 - SDK 10.11)
[Loaded] NortonForMac.kext - com.symantec.nfm.kext (14.2.1 - SDK 10.11)
System Launch Agents:
[Not Loaded] 17 Apple tasks
[Loaded] 185 Apple tasks
[Running] 111 Apple tasks
System Launch Daemons:
[Not Loaded] 33 Apple tasks
[Loaded] 183 Apple tasks
[Running] 121 Apple tasks
Launch Agents:
[Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2021-07-02)
[Loaded] com.adobe.ccxprocess.plist (Adobe Systems, Inc. - installed 2021-06-10)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-05)
[Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-05)
[Running] com.jamfsoftware.jamf.agent.plist (JAMF Software - installed 2021-06-23)
[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-06-18)
[Running] com.symantec.uiagent.application.NFM.plist (Symantec - installed 2019-07-23)
Launch Daemons:
[Loaded] com.BlueStacks.AppPlayer.bstservice_helper.plist (BlueStack Systems, Inc. - installed 2020-11-04)
[Loaded] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2021-07-02)
[Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-03-05)
[Running] com.jamf.management.daemon.plist (JAMF Software - installed 2021-03-10)
[Running] com.jamfsoftware.jamf.daemon.plist (JAMF Software - installed 2021-06-23)
[Not Loaded] com.jamfsoftware.startupItem.plist (? 44b5eabd - installed 2021-06-23)
[Loaded] com.jamfsoftware.task.1.plist (JAMF Software - installed 2021-06-23)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-06-18)
[Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-01-29)
[Loaded] com.symantec.SymLUHelper.NFM.plist (Symantec - installed 2019-08-14)
[Loaded] com.symantec.UninstallerToolHelper.NFM.plist (Symantec - installed 2019-08-14)
[Other] com.symantec.liveupdate.daemon.NFM.plist (Symantec - installed 2019-08-14)
[Other] com.symantec.sep.Migration.NFM.plist (? a635c32 - installed 2019-08-14)
[Running] com.symantec.sharedsettings2.NFM.plist (? 7786c96 - installed 2019-08-14)
[Running] com.symantec.symdaemon.NFM.plist (Symantec - installed 2019-08-14)
[Running] com.symantec.symqual.detail.NFM.plist (Symantec - installed 2019-08-14)
[Loaded] com.symantec.symqual.panicreporter.NFM.plist (Symantec - installed 2019-08-14)
[Loaded] com.symantec.symqual.submit.NFM.plist (Symantec - installed 2019-08-14)
[Running] com.symantec.symseplps.NFM.plist (Symantec - installed 2019-08-14)
[Loaded] com.twocanoes.WincloneHelper.plist (Twocanoes Software, Inc. - installed 2021-07-08)
[Running] com.windscribe.helper.macos.plist (Windscribe Limited - installed 2021-05-19)
User Launch Agents:
[Loaded] com.epicgames.launcher.plist (Epic Games International, S.a.r.l. - installed 2021-07-12)
[Running] com.samsung.portablessdplus.mon.plist (Samsung Electronics - installed 2021-06-26)
[Loaded] com.valvesoftware.steamclean.plist (Valve Corporation - installed 2021-07-10)
User Login Items:
[Running] Google Chrome (Google, Inc. - installed 2021-07-11)
Application
/Applications/Google Chrome.app
[Not Loaded] Launcher Disabler (App Store - installed 2021-07-08)
Modern Login Item
/Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app
[Not Loaded] OneDrive Launcher (App Store - installed 2021-07-08)
Modern Login Item
/Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app
[Not Loaded] ProtonVPNStarter (ProtonVPN AG - installed 2021-03-19)
Modern Login Item
/Applications/ProtonVPN.app/Contents/Library/LoginItems/ProtonVPNStarter.app
[Not Loaded] Sphero Edu Login Helper (App Store - installed 2020-12-15)
Modern Login Item
/Applications/Sphero Edu.app/Contents/Library/LoginItems/Sphero Edu Login Helper.app
[Not Loaded] StartUpHelper (Spotify - installed 2020-09-01)
Modern Login Item
/Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app
Internet Plug-ins:
AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2021-07-02)
Backup:
Skip System Files: No
Auto backup: Yes
Volumes being backed up:
Macintosh HD: Disk size: 200.00 GB - Disk used: 135.56 GB
Destinations:
B****P [Local] (Last used)
Total size: 249.33 GB
Total number of backups: 2
Oldest backup: 2021-07-08 13:38:30
Last backup: 2021-07-08 14:37:48
2 local snapshots
Oldest local snapshot: 2021-07-11 17:20:16
Last local snapshot: 2021-07-12 10:47:24
Performance:
System Load: 25.95 (1 min ago) 24.46 (5 min ago) 11.39 (15 min ago)
Nominal I/O speed: 0.17 MB/s
File system: 30.14 seconds
Write speed: 994 MB/s
Read speed: 1289 MB/s
CPU Usage Snapshot:
Type Overall
System: 8 %
User: 17 %
Idle: 75 %
Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location)
MRT (2) 27.67 % (Apple)
SymDaemon 27.26 % (Symantec)
EtreCheckPro 22.60 % (Etresoft, Inc.)
WindowServer 16.54 % (Apple)
Symantec 9.42 % (Symantec)
Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location)
Google Chrome Helper (Renderer) (8) 1023 MB (Google, Inc.)
EtreCheckPro 581 MB (Etresoft, Inc.)
Google Chrome 293 MB (Google, Inc.)
kernel_task 123 MB (Apple)
Google Chrome Helper (4) 117 MB (Google, Inc.)
Top Processes Snapshot by Network Use:
Process (count) Input / Output (Source - Location)
corespeechd 906 B / 553 KB (Apple)
SubmitDiagInfo 160 KB / 345 B (Apple)
biometrickitd 103 KB / 12 KB (Apple)
syspolicyd 30 KB / 6 KB (Apple)
mDNSResponder 17 KB / 13 KB (Apple)
Top Processes Snapshot by Energy Use:
Process (count) Energy (0-100) (Source - Location)
SymDaemon 15 (Symantec)
mdworker (2) 9 (Apple)
WindowServer 6 (Apple)
Google Chrome Helper (Renderer) (8) 2 (Google, Inc.)
mds 2 (Apple)
Virtual Memory Information:
Physical RAM: 8 GB
Free RAM: 39 MB
Used RAM: 5.36 GB
Cached files: 2.60 GB
Available RAM: 2.64 GB
Swap Used: 0 B
Software Installs (past 60 days):
Install Date Name (Version)
2021-05-21 Lightroom CC (1)
2021-05-25 Safari (14.1.1)
2021-05-25 macOS Catalina-beveiligingsupdate 2021-003 (10.15.7)
2021-06-02 Pages (11.1)
2021-06-02 Google Earth (1.3.14.131)
2021-06-03 Keynote (11.1)
2021-06-03 Numbers (11.1)
2021-06-16 Microsoft AutoUpdate (4.30.20121301)
2021-06-18 Microsoft Edge (91.0.864.67)
2021-06-23 Parallels Desktop (1.6.1)
2021-06-26 Samsung Portable SSD Software 1.0 (1.7.2.4)
2021-06-27 CleanMyMac X (4.8.4)
2021-06-28 XProtectPlistConfigData (2149)
2021-06-28 MRTConfigData (1.81)
2021-07-01 Intune Company Portal (2.17.210602)
2021-07-02 Microsoft To Do (2.47)
2021-07-06 Winclone ({pkg_version})
2021-07-08 OneDrive (21.119.0613)
2021-07-08 BootCamp (1.0)
2021-07-08 The Unarchiver (4.3.3)
2021-07-09 iMovie (10.2.5)
2021-07-11 Google Chrome (91.0.4472.114)
2021-07-12 Norton for Mac (14.2.0.199.0)
2021-07-12 Symantec Endpoint Protection SKU (14.2.0.199.0)
2021-07-12 Symantec Leerlingen (0)
Clean up:
/Library/LaunchDaemons/com.symantec.sep.Migration.NFM.plist
/Library/Application Support/Symantec/Silo/NFM/Migration/RestoreSettings
Executable not found
Diagnostics Information (past 7-30 days):
2021-07-12 13:15:14 AdobeIPCBroker.app Crash (20 times)
Executable: /Library/Application Support/Adobe/*/AdobeIPCBroker.app
Details:
dyld: in dlopen_preflight()
2021-07-12 11:50:07 com.symantec.SymLUHelper Crash (26 times)
Executable: /Library/Application Support/Symantec/*/com.symantec.SymLUHelper
Details:
XPC API Misuse: Array mutated during iteration
2021-07-10 16:11:44 Cities.app Crash
Executable: /Users/***/Library/Application Support/Steam/*/Cities.app
Details:
abort() called
2021-07-10 10:09:12 Google Chrome.app Hang
Executable: /Applications/Google Chrome.app
2021-07-09 15:11:57 PlagueIncEvolved.app High CPU Use (3 times)
Executable: ~/Library/Application Support/Steam/steamapps/common/PlagueInc/PlagueIncEvolved.app
2021-07-08 11:26:04 backupd High CPU Use (4 times)
Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd
2021-07-07 21:11:32 signpost_reporter High CPU Use
Executable: /usr/libexec/signpost_reporter
End of report