EtreCheck version: 6.0.3 (6A009) Report generated: 2019-09-01 15:12:06 Download EtreCheck from https://etrecheck.com Runtime: 2:43 Performance: Excellent Problem: Other problem Description: MacBook is taking longer than usual to start up and freezes shortly af ter login (within 1 minute) unless in safe mode. I have checked: * No unusual login items * NVRAM reset * SMC reset Major Issues: Anything that appears on this list needs immediate attention. Time Machine backup out-of-date - The last Time Machine backup is over 10 days old. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps crashing - There have been numerous app crashes. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. Hardware Information: MacBook Pro (Retina, 13-inch, Mid 2014) MacBook Pro Model: MacBookPro11,1 1 2.6 GHz Intel Core i5 (i5-4278U) CPU: 2-core 16 RAM - Not upgradeable BANK 0/DIMM0 - 8 GB DDR3 1600  ok BANK 1/DIMM0 - 8 GB DDR3 1600  ok Battery: Health = Normal - Cycle count = 284 Video Information: Intel Iris - VRAM: 1536 MB Color LCD 2560 x 1600 Drives: disk0 - APPLE SSD SM0256F 251.00 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 250.79 GB disk1 [APFS Virtual drive] 250.79 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 214.76 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 29 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 519 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) Mounted Volumes: disk1s1 - Macintosh HD 250.79 GB (Shared - 214.76 GB used - 34.30 GB free) APFS Mount point: / Encrypted disk1s4 - VM [APFS VM] 250.79 GB (Shared - 1.07 GB used - 34.30 GB free) APFS Mount point: /private/var/vm Network: Interface wc4: Ethernet Adaptor (wc4) Interface en6: iPad Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en5: iPhone Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 4.13 GB available System Software: macOS High Sierra 10.13.6 (17G65) Time since boot: Less than an hour Safe Mode: Enabled Notifications: ~/Downloads/EtreCheckPro.app one notification Security: System Status Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus apps: Trusteer Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguardmonitor.plist Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuardMonitor/VideoGuardMonitor.bundle/Contents/Resources/launch.sh Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard8.uninstall.plist Executable: /bin/sh ~/.cisco/VideoGuard/uninstall/cisco_videoguard8/condUninstall.sh Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard7.plist Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard7/VideoGuard7.bundle/Contents/Resources/setupServer.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard8.plist Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard8/VideoGuard8.bundle/Contents/Resources/setupServer.sh Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard7.uninstall.plist Executable: /bin/sh ~/.cisco/VideoGuard/uninstall/cisco_videoguard7/condUninstall.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Kernel Extensions: /Library/Extensions [Not Loaded] DuetDisplay.kext (2.0.0 - SDK 10.11) [Not Loaded] Line6Audio.kext (7.6.7 - SDK 10.7) System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 176 Apple tasks [Running] 102 Apple tasks [Other] One Apple task System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 181 Apple tasks [Running] 119 Apple tasks [Other] One Apple task Launch Agents: [Not Loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-08-07) [Not Loaded] com.cisco.anyconnect.gui.plist (? 40bd3462 - installed 2015-11-03) [Not Loaded] com.oracle.java.Java-Updater.plist (? 19cce6e6 - installed 2017-07-12) [Not Loaded] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2019-06-13) Launch Daemons: [Not Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-08-07) [Not Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-08-07) [Not Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-07-29) [Not Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2018-07-04) [Not Loaded] com.cisco.anyconnect.ciscod.plist (? d78c2ec9 - installed 2015-11-03) [Not Loaded] com.cisco.anyconnect.vpnagentd.plist (? a7cbca7 - installed 2015-11-03) [Not Loaded] com.crashplan.engine.plist (? 0 - installed 2015-12-14) [Not Loaded] com.ibm.disableARD.plist (? 0 - installed 2015-12-09) [Not Loaded] com.line6.l6ksettingmgr.plist (Line 6, Inc - installed 2017-08-21) [Not Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2012-04-02) [Not Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-02-12) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-07-12) [Not Loaded] com.sonos.SonosLibraryServer.plist (Sonos, Inc. - installed 2019-07-15) [Not Loaded] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2019-06-13) User Launch Agents: [Not Loaded] com.cisco.videoguard7.plist (? 0 - installed 2017-10-25) [Not Loaded] com.cisco.videoguard7.uninstall.plist (? 0 - installed 2017-10-25) [Not Loaded] com.cisco.videoguard8.plist (? 0 - installed 2017-10-25) [Not Loaded] com.cisco.videoguard8.uninstall.plist (? 0 - installed 2017-10-25) [Not Loaded] com.cisco.videoguardmonitor.plist (? 0 - installed 2017-10-25) [Not Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-21) [Not Loaded] com.pcvark.nspchlpr.plist (Rahul Gahlot - installed 2019-05-04) [Not Loaded] com.spotify.webhelper.plist (Spotify - installed 2018-01-13) [Not Loaded] com.techyutils.spchlpr.plist (Techyutils Software Private Limited - installed 2018-10-26) [Not Loaded] com.vladalexa.MagicPrefs.plist (? 0 - installed 2016-10-25) Internet Plug-ins: FlashPlayer-10.6: 32.0.0.238 (Adobe Systems, Inc. - installed 2019-08-14) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-08-22) AdobePDFViewer: 19.012.20040 (Adobe Systems, Inc. - installed 2019-08-22) Flash Player: 32.0.0.238 (Adobe Systems, Inc. - installed 2019-08-14) SharePointBrowserPlugin: 14.6.0 (? - installed 2016-01-25) Silverlight: 5.1.30514.0 (? - installed 2015-03-16) MeetingJoinPlugin: (? - installed 2016-08-03) JavaAppletPlugin: Java 8 Update 141 build 15 (? - installed 2017-07-22) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2018-07-25) BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2018-07-25) AirPlay: 2.0 (Apple - installed 2018-07-25) AppleAVBAudio: 680.2 (Apple - installed 2018-07-25) BridgeAudioSP: 4.20.2 (Apple - installed 2018-07-25) iSightAudio: 7.7.3 (Apple - installed 2018-07-25) Safari Extensions: Rapport Content Blocker - App Store (installed 2019-07-20) Rapport Extension - App Store (installed 2019-07-20) 3rd Party Preference Panes: Flash Player (installed 2019-07-29) FUSE (installed 2017-04-16) Java (installed 2017-07-22) Line6AudioMIDI (installed 2013-08-21) Trusteer Endpoint Protection (installed 2019-07-20) Time Machine: Skip System Files: No Mobile backups: No Auto backup: Yes Volumes being backed up: Macintosh HD: Disk size: 250.79 GB - Disk used: 216.49 GB Destinations: T******************s [Local] (Last used) Total size: 499.74 GB Total number of backups: 23 Oldest backup: 2017-11-30 10:24:16 Last backup: 2019-08-07 13:33:59 5 local snapshots Oldest local snapshot: 2019-08-07 13:33:32 Last local snapshot: 2019-09-01 15:09:13 Performance: System Load: 20.58 (1 min ago) 10.39 (5 min ago) 4.27 (15 min ago) Nominal I/O speed: 13.34 MB/s File system: 22.52 seconds Write speed: 504 MB/s Read speed: 675 MB/s CPU Usage Snapshot: Type Overall System 6 % User 3 % Idle 91 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) kernel_task 16.02 % (Apple) EtreCheckPro 5.92 % (Etresoft, Inc.) nsurlsessiond (2) 3.60 % (Apple) WindowServer 2.38 % (Apple) softwareupdated 1.88 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) kernel_task 910 MB (Apple) EtreCheckPro 494 MB (Etresoft, Inc.) softwareupdated 118 MB (Apple) CalendarAgent 91 MB (Apple) media-indexer 80 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) nsurlsessiond 41 MB / 639 B (Apple) softwareupdated 13 MB / 380 B (Apple) mDNSResponder 80 KB / 45 KB (Apple) cloudd 37 KB / 12 KB (Apple) apsd 9 KB / 14 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) nsurlsessiond (2) 2 (Apple) WindowServer 2 (Apple) softwareupdated 1 (Apple) softwareupdate_download_service 0 (Apple) storeassetd 0 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 11.52 GB Used RAM: 3.08 GB Cached files: 1.40 GB Available RAM: 12.92 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-08-07 ARMDC Agent Installer (1.0.0) 2019-08-13 Adobe Acrobat Reader DC (19.012.20036) (19.012.20036) 2019-08-14 Adobe Flash Player (32.0.0.238) 2019-08-22 Adobe Acrobat Reader DC (19.012.20040) (19.012.20040) 2019-08-28 GLD Editor 1.61 Installer (V1.61 - Rev. 38134) 2019-08-31 Slack (4.0.2) 2019-08-31 Numbers (6.0) 2019-08-31 Pages (8.0) 2019-08-31 Keynote (9.0) Clean up: /Library/LaunchDaemons/com.cisco.anyconnect.vpnagentd.plist /opt/cisco/anyconnect/bin/vpnagentd Executable not found /Library/LaunchAgents/com.cisco.anyconnect.gui.plist '/Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app' Executable not found /Library/LaunchDaemons/com.cisco.anyconnect.ciscod.plist /opt/cisco/hostscan/bin/ciscod Executable not found ~/Library/LaunchAgents/com.vladalexa.MagicPrefs.plist /Applications/MagicPrefs.app/Contents/MacOS/MagicPrefs Executable not found Diagnostics Information (past 7 days): 2019-08-31 20:58:50 installd Memory Executable: /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd 2019-08-31 20:53:09 storedownloadd Memory Executable: /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/storedownloadd 2019-08-31 20:43:53 Software Update.app Memory Executable: /System/Library/CoreServices/Software Update.app 2019-08-31 15:05:00 DictationIM.app Memory Executable: /System/Library/Input Methods/DictationIM.app 2019-08-31 14:59:38 apsd Memory Executable: /System/Library/PrivateFrameworks/ApplePushService.framework/apsd 2019-08-29 22:50:33 CVMCompiler Memory Executable: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/CVMCompiler 2019-08-29 22:20:11 System Preferences.app Memory Executable: /Applications/System Preferences.app 2019-08-29 21:25:13 WindowServer Crash Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer Details: StartTime:2019-08-29 20:37:00 GPU:IG MetalDevice for accelerator(0x2f07): 0x7fbb33f2de18 (MTLDevice: 0x7fbb 3501ac00) IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/IGPU@2/AppleInt elFramebuffer@0 Assertion failed: (isReady - DisplayID: 0x4280800 Surface Use Counts: 2(1) 5(1) 7(3) FB RegID: 4294968271, On Glass SurfaceIDs: 2 5 7, Transactions: [ Acti ve SurfaceID: 2 ] [ SurfaceID: 5 ] [ SurfaceID: 7 ], Surface Use Count s: 3(0) 4(1) ), function CoreDisplay_NotReady, file /BuildRoot/Library/Caches/com.a pple.xbs/Sources/CoreDisplay/CoreDisplay-99.17/CoreDisplay/Display/Dis play.cpp, line 1922. 2019-08-29 20:50:59 storagekitd Memory Executable: /System/Library/PrivateFrameworks/StorageKit.framework/Versions/A/Resources/storagekitd 2019-08-27 10:53:39 accountsd Memory Executable: /System/Library/Frameworks/Accounts.framework/Versions/A/Support/accountsd 2019-08-25 20:43:27 recentsd Memory Executable: /System/Library/PrivateFrameworks/CoreRecents.framework/Versions/A/Support/recentsd End of report