EtreCheckPro version: 6.8.7 (68068) Report generated: 2025-01-03 14:00:07 Download EtreCheckPro from https://etrecheck.com Runtime: 8:56 Performance: Below Average Problem: Computer is too slow Description: Slow to boot, slow to open applications Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. More than one antivirus app - This computer has multiple antivirus apps installed. System extensions installed - This computer has system extensions installed. System extensions can be difficult to uninstall. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Low performance - EtreCheck report took an unusually long time to run. Vintage hardware - This computer may be considered vintage. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (Retina 5K, 27-inch, Late 2015) Status: Vintage iMac Model: iMac17,1 3.2 GHz Quad-Core Intel Core i5 (i5-6500) CPU: 4-core 8 GB RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR3 1867 BANK 0/DIMM1 - Empty BANK 1/DIMM0 - 4 GB DDR3 1867 BANK 1/DIMM1 - Empty Video Information: AMD Radeon R9 M390 - VRAM: 2 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD AP0032H 24.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 5.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 23.69 GB disk2 [APFS Virtual drive] 1.02 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (442.23 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (619 MB used) disk2s3 - Recovery (APFS) [Recovery] (1.12 GB used) disk2s4 - VM (APFS) [APFS VM] (4.30 GB used) disk2s5 (APFS) [APFS Container] (15.42 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (15.42 GB used) disk2s6 - Update (APFS) (6 MB used) disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 3 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.02 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (442.23 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (619 MB used) disk2s3 - Recovery (APFS) [Recovery] (1.12 GB used) disk2s4 - VM (APFS) [APFS VM] (4.30 GB used) disk2s5 (APFS) [APFS Container] (15.42 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (15.42 GB used) disk2s6 - Update (APFS) (6 MB used) disk3 - Seagate Expansion HDD 1.00 TB External USB Up to 5 Gb/s USB disk3s1 - E*******n (Journaled HFS+) 1.00 TB (380.54 GB used) disk4 - LaCie Mobile Drive 2.00 TB (Solid State - TRIM: No) External USB Up to 5 Gb/s USB disk4s1 - T*******p (Journaled HFS+) 2.00 TB (1.81 TB used) disk5 - WD My Passport 2626 2.00 TB External USB Up to 5 Gb/s USB disk5s1 [APFS Container] 2.00 TB disk6 [APFS Virtual drive] 2.00 TB disk6s2 - T******************) (APFS) (1.39 TB used) Mounted Volumes: disk2s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Fusion drive Used: 442.23 GB Shared values Size: 1.02 TB Free: 555.47 GB Available: 560.06 GB disk2s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Fusion drive Used: 619 MB Shared values Size: 1.02 TB Free: 555.47 GB disk2s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Fusion drive Used: 4.30 GB Shared values Size: 1.02 TB Free: 555.47 GB disk2s5s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Fusion drive Read-only: Yes Used: 15.42 GB Shared values Size: 1.02 TB Free: 555.47 GB Available: 560.06 GB disk2s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Fusion drive Used: 6 MB Shared values Size: 1.02 TB Free: 555.47 GB disk3s1 - E*******n Filesystem: Journaled HFS+ Mount point: /Volumes/E*******n Owners enabled: No Used: 380.54 GB Size: 1.00 TB Free: 619.67 GB Available: 619.81 GB disk4s1 - T*******p Filesystem: Journaled HFS+ Mount point: /Volumes/T*******p Used: 1.81 TB Size: 2.00 TB Free: 186.54 GB Available: 186.56 GB disk6s2 - T******************) Filesystem: APFS Mount point: /Volumes/T******************) Used: 1.39 TB Shared values Size: 2.00 TB Free: 609.65 GB USB: USB 3.0 bus Seagate - Expansion HDD GenesysLogic - USB3.0 Hub LaCie - Mobile Drive Western Digital - My Passport 2626 GenesysLogic - USB3.0 Hub Broadcom Corp. - Bluetooth USB Host Controller Apple Inc. - FaceTime HD Camera (Built-in) GenesysLogic - USB2.0 Hub GenesysLogic - USB2.0 Hub Apple, Inc. - Keyboard Hub Apple, Inc - Apple Keyboard Samsung Electronics Co., Ltd. - M283x Series Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: iPhone Interface bridge0: Thunderbolt Bridge Screen sharing: Enabled System Software: macOS Monterey 12.7.6 (21H1320) Time since boot: About 5 days Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple, AVG, and Trusteer Screen sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Details: Exact match found in the legitimate list - probably OK Apps: 1 System Extensions: [Running] AVG AntiVirus - version 13.14.480 (AVG Technologies CZ, s.r.o. - installed 2024-10-08) Application: /Applications/AVGAntivirus.app - version 13.14.480 (AVG Technologies CZ, s.r.o. - installed 2024-10-24) Kernel Extensions: /Applications/AVGAntivirus.app [Not Loaded] AVGFileShield.kext - com.avg.FileShield (4.0.0 - SDK 13) [Not Loaded] AVGPacketForwarder.kext - com.avg.PacketForwarder (2.1 - SDK 13) /Library/Extensions [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.7.3) System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 201 Apple tasks [Running] 143 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 18 Apple tasks [Loaded] 175 Apple tasks [Running] 163 Apple tasks [Other] One Apple task Launch Daemons: [Running] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2024-12-29) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2024-12-29) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Not Loaded] com.avg.hub.schedule.plist (AVG Technologies CZ, s.r.o. - installed 2024-10-24) Command: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/scripts/schedule.sh --ttl 14400 [Not Loaded] com.avg.hub.xpc.plist (AVG Technologies CZ, s.r.o. - installed 2024-10-24) Executable: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/Helpers/com.avg.hub.xpc [Loaded] com.avg.init.plist (AVG Technologies CZ, s.r.o. - installed 2024-10-08) Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/init.sh [Not Loaded] com.avg.init.plist (AVG Technologies CZ, s.r.o. - installed 2024-10-24) Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/init.sh [Loaded] com.avg.update.plist (AVG Technologies CZ, s.r.o. - installed 2024-10-08) Executable: /Applications/AVGAntivirus.app/Contents/Backend/scripts/update/update.sh [Not Loaded] com.avg.update.plist (AVG Technologies CZ, s.r.o. - installed 2024-10-24) Executable: /Applications/AVGAntivirus.app/Contents/Backend/scripts/update/update.sh [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2024-12-08) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2024-12-08) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2024-10-16) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-10-20) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2024-09-05) Executable: /Applications/Microsoft Teams classic.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon [Running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2024-07-26) Executable: /Library/Rapport/bin/rooksd [Loaded] jp.co.canon.MasterInstaller.plist (Not signed - installed 2023-11-24) Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2024-11-05) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2024-12-29) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Not Loaded] com.avg.hub.plist (AVG Technologies CZ, s.r.o. - installed 2024-10-24) Executable: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/MacOS/com.avg.hub [Not Loaded] com.avg.userinit.plist (AVG Technologies CZ, s.r.o. - installed 2024-10-24) Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/userinit.sh [Loaded] com.avg.userinit.plist (AVG Technologies CZ, s.r.o. - installed 2024-10-08) Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/userinit.sh [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2024-12-08) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Loaded] com.microsoft.SyncReporter.plist (Microsoft Corporation - installed 2024-12-08) Executable: /Applications/OneDrive.app/Contents/SyncReporter.app/Contents/MacOS/SyncReporter [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-10-16) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent [Running] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2023-06-14) Executable: /Library/Rapport/bin/rapportd.app/Contents/MacOS/rapportd User Launch Agents: [Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2024-11-21) Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-12-06) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-12-06) User Login Items: [Running] AdobeResourceSynchronizer (Adobe Inc. - installed 2024-01-11) Application /Applications/Adobe Acrobat Reader.app/Contents/Helpers/AdobeResourceSynchronizer.app [Running] CIJSULAgent (Canon Inc. - installed 2023-11-24) Modern Login Item /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility Lite.app/Contents/Library/LoginItems/CIJSULAgent.app [Running] CanonIJExtendedSurveyLaunchAgent (Canon Inc. - installed 2023-11-24) Modern Login Item /Applications/Canon Utilities/Inkjet Extended Survey Program/Inkjet Extended Survey Program.app/Contents/MacOS/ESPController.app/Contents/Library/LoginItems/CanonIJExtendedSurveyLaunchAgent.app Applications: 442 Apple apps 70 3rd party apps 11 x86-only apps One unsigned app App Extensions: Widgets: [Loaded] CalendarWidgetExtension - /Applications/Microsoft Outlook.app Ad-blockers: [Loaded] Rapport Content Blocker - /Library/Rapport/bin/rapportd.app Share services: [Loaded] OneNote - /Applications/Microsoft OneNote.app Safari extensions: [Loaded] LastPass for Safari Extension - /Applications/LastPass for Safari.app [Loaded] Donation Reminder - /Applications/Donation Reminder.app [Loaded] Rapport Extension - /Library/Rapport/bin/rapportd.app Audio Plug-ins: MSTeamsAudioDevice: 2024.28.00.50 (Microsoft Corporation - installed 2024-07-03) 3rd Party Preference panels: Trusteer Endpoint Protection (Trusteer LTD - installed 2024-07-26) Backup: Time Machine information is limited without Full Disk Access Destinations: L***e [Local] T******************) [Local] T*******p [Local] (Last used) 5 local snapshots Oldest local snapshot: 2025-01-02 14:16:34 Last local snapshot: 2025-01-03 13:35:09 Performance: System Load: 4.00 (1 min ago) 4.27 (5 min ago) 4.30 (15 min ago) Nominal I/O usage: 2.58 MB/s File system: 23.23 seconds Write speed: 174 MB/s Read speed: 832 MB/s CPU Usage Snapshot: Type Overall System: 6 % User: 9 % Idle: 85 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 15.36 % (Etresoft, Inc.) WindowServer 6.58 % (Apple) photolibraryd 4.36 % (Apple) kernel_task 3.88 % (Apple) Mail 2.36 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (21) 1.68 GB (Google LLC) Google Chrome 368 MB (Google LLC) EtreCheckPro 340 MB (Etresoft, Inc.) Mail 260 MB (Apple) Google Chrome Helper (5) 137 MB (Google LLC) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 57 MB / 4 MB (Apple) com.avg.Antivirus.SystemExtension 446 KB / 279 KB (AVG Technologies CZ, s.r.o.) Mail 352 KB / 41 KB (Apple) netbiosd 176 KB / 118 KB (Apple) com.avg.daemon 57 KB / 36 KB (AVG Technologies CZ, s.r.o.) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) rapporthelper (13) 11 (Trusteer LTD) WindowServer 6 (Apple) Google Chrome Helper (Renderer) (21) 4 (Google LLC) photolibraryd 3 (Apple) Google Chrome Helper (GPU) 3 (Google LLC) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 85 MB Used RAM: 6.18 GB Cached files: 1.73 GB Available RAM: 1.82 GB Swap Used: 1.05 GB Software Installs (past 60 days): Install Date Name (Version) 2024-11-05 Zoom Workplace (6.2.6.41824) 2024-11-30 PrinterDriver (1.0) 2024-12-17 LastPass for Safari (4.137.2) 2024-12-18 XProtectPlistConfigData (5284) 2024-12-18 XProtectPayloads (149) 2024-12-29 ARMDCAgentInstaller (1.0.0) Diagnostics Information (past 60 days): 2024-12-29 19:30:12 Google Chrome.app High CPU Use Executable: /Applications/Google Chrome.app 2024-12-29 19:09:11 mdsync High CPU Use Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdsync End of report