EtreCheckPro version: 6.4.3 (6E010) Report generated: 2021-04-04 10:57:46 Download EtreCheckPro from https://etrecheck.com Runtime: 2:47 Performance: Excellent Problem: Computer is restarting Description: MacBook Pro keep crashing with this error in report - userspace watchdog timeout: no successful checkins from com.apple.Wind owServer in 120 seconds Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy RAM usage - Apps are using a large amount of RAM. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: MacBook Pro (13-inch, 2018-2019, Four Thunderbolt 3 ports) MacBook Pro Model: MacBookPro15,2 2.7 GHz Quad-Core Intel Core i7 (i7-8559U) CPU: 4-core 16 GB RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 8 GB LPDDR3 2133 BANK 2/ChannelB-DIMM0 - 8 GB LPDDR3 2133 Battery: Health = Normal - Cycle count = 70 Video Information: Intel Iris Plus Graphics 655 - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0512M 500.28 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 399.00 GB disk1 [APFS Virtual drive] 399.00 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 309.20 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 432 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 614 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 20 KB used) disk1s5 (APFS) [APFS Container] (Shared - 15.05 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.05 GB used) disk1s6 - Update (APFS) (Shared - 3 MB used) disk0s3 - B******P 100.96 GB (40.68 GB used) Mounted Volumes: disk0s3 - B******P 100.96 GB (40.68 GB used, 60.29 GB free) Mount point: /Volumes/B******P disk1s1 - Macintosh HD - Data [APFS Virtual drive] 399.00 GB (Shared - 309.20 GB used, 79.18 GB available, 73.55 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s2 - Preboot [APFS Preboot] 399.00 GB (Shared - 432 MB used, 73.55 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 399.00 GB (Shared - 20 KB used, 73.55 GB free) APFS Mount point: /System/Volumes/VM disk1s5s1 - Macintosh HD [APFS Snapshot] 399.00 GB (Shared - 15.05 GB used, 79.18 GB available, 73.55 GB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 399.00 GB (Shared - 3 MB used, 73.55 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en7: USB 10/100/1000 LAN Interface en9: RNDIS/Ethernet Gadget Interface en10: Thunderbolt Ethernet Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en8: iPhone Interface en6: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Screen sharing: Enabled System Software: macOS Big Sur 11.2.3 (20D91) Time since boot: Less than an hour Configuration Files: /etc/hosts - Count: 1 Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Symantec Screen sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.symantec.sharedsettings.MES.plist Executable: /Library/Application Support/Symantec/Silo/MES/DomainSettings/SymSharedSettingsd Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.intel.haxm.plist Executable: /Library/Extensions/intelhaxm.kext/Contents/Resources/haxm_start.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.sony.WirelessAutoImportLauncher.agent.plist Executable: /Library/Application Support/WirelessAutoImport/WirelessImporterDaemon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/net.tunnelblick.tunnelblick.LaunchAtLogin.plist Executable: /Applications/Tunnelblick.app/Contents/Resources/launchAtLogin.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.wdc.SanDiskPrivilegedHelper.plist Executable: /Library/PrivilegedHelperTools/com.wdc.SanDiskPrivilegedHelper Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: ~/Library/Internet Plug-Ins/WebEx64.plugin Apps: 18 System Extensions: [Running] SymantecEndpointSecurity - version 9.0.5 (Symantec - 2021-03-21) Application: /Applications/Norton Security.app - version 9.0.5 (Symantec - 2021-03-21) Description: [placeholder]Symantec Endpoint Security system extension[placeholder] Kernel Extensions: /Applications/Splashtop Streamer.app [Loaded] Soundflower.kext - com.Cycling74.driver.Soundflower (1.6.7 - SDK 10.9) [Not Loaded] SplashtopSoundDriver.kext - com.splashtop.SplashtopSoundDriver (1.0.0d1 - SDK 10.14) [Loaded] SRXDisplayCard.kext - com.splashtop.driver.SRXDisplayCard (1.6 - SDK 10.9) [Loaded] SRXFrameBufferConnector.kext - com.splashtop.driver.SRXFrameBufferConnector (1.6 - SDK 10.9) /Applications/Tunnelblick.app [Not Loaded] tap-notarized.kext - net.tunnelblick.tap (20141104 (Tunnelblick build 5300)) [Not Loaded] tun-notarized.kext - net.tunnelblick.tun (20141104 (Tunnelblick build 5300)) /Library/Application Support/VirtualBox [Not Loaded] VBoxDrv.kext - org.virtualbox.kext.VBoxDrv (6.1.12) [Not Loaded] VBoxNetAdp.kext - org.virtualbox.kext.VBoxNetAdp (6.1.12) [Not Loaded] VBoxNetFlt.kext - org.virtualbox.kext.VBoxNetFlt (6.1.12) [Not Loaded] VBoxUSB.kext - org.virtualbox.kext.VBoxUSB (6.1.12) /Library/Extensions [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) [Not Loaded] intelhaxm.kext - com.intel.kext.intelhaxm (7.3.2 - SDK 10.9) [Not Loaded] SONYDeviceType04.kext - com.sony.driver.dsccamDeviceInfo00 (1.4.0.11070 - SDK 10.9) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (21.4.10 - SDK 10.9) System Launch Agents: [Not Loaded] 18 Apple tasks [Loaded] 183 Apple tasks [Running] 130 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 184 Apple tasks [Running] 141 Apple tasks [Other] One Apple task Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-11) [Loaded] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2021-02-22) [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2021-02-22) [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2021-02-22) [Running] com.citrix.WebLauncher.plist (Citrix Systems, Inc. - installed 2021-02-22) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-03-02) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-03-18) [Other] com.sony.SonyAutoLauncher.agent.plist (Sony Corporation - installed 2017-12-06) [Other] com.sony.WirelessAutoImportLauncher.agent.plist (? c33fba7e - installed 2017-12-06) [Not Loaded] com.splashtop.streamer-for-root.plist (Splashtop Inc. - installed 2020-01-08) [Loaded] com.splashtop.streamer-for-user.plist (Splashtop Inc. - installed 2020-01-08) [Running] com.symantec.uiagent.application.MES.plist (Symantec - installed 2021-02-26) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2021-02-22) [Running] com.docker.vmnetd.plist (Docker Inc - installed 2020-10-04) [Other] com.edb.launchd.postgresql-9.6.plist (EnterpriseDB Corporation - installed 2020-10-02) [Loaded] com.intel.haxm.plist (? 42f307e7 - installed 2018-09-18) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-02) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-02) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-03-18) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-06-10) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-02-19) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) [Loaded] com.oracle.oss.mysql.mysqld.plist (Oracle America, Inc. - installed 2019-03-23) [Loaded] com.purevpn.macapp.HelperTool.plist (GZ Systems Limited - installed 2019-10-27) [Running] com.splashtop.streamer-daemon.plist (Splashtop Inc. - installed 2020-01-08) [Running] com.splashtop.streamer-srioframebuffer.plist (Splashtop Inc. - installed 2020-01-08) [Loaded] com.symantec.SymLUHelper.MES.plist (Symantec - installed 2021-02-26) [Loaded] com.symantec.UninstallerToolHelper.MES.plist (Symantec - installed 2021-02-26) [Loaded] com.symantec.dsp.nortonaggregatord.MES.plist (Symantec - installed 2021-02-26) [Other] com.symantec.liveupdate.daemon.MES.plist (Symantec - installed 2021-02-26) [Running] com.symantec.sharedsettings.MES.plist (? 84ffa067 - installed 2020-10-28) [Running] com.symantec.symdaemon.MES.plist (Symantec - installed 2021-02-26) [Loaded] com.symantec.symqual.detail.MES.plist (Symantec - installed 2021-02-26) [Loaded] com.symantec.symqual.panicreporter.MES.plist (Symantec - installed 2021-02-26) [Loaded] com.symantec.symqual.submit.MES.plist (Symantec - installed 2021-02-26) [Loaded] com.wdc.SanDiskPrivilegedHelper.plist (? b6a645e5 - installed 2020-12-02) [Loaded] jp.co.canon.MasterInstaller.plist (? d0637166 - installed 2021-01-09) [Loaded] net.tunnelblick.tunnelblick.tunnelblickd.plist (Jonathan Bullard - installed 2020-05-15) [Not Loaded] org.virtualbox.startup.plist (? 700b9385 - installed 2020-08-02) User Launch Agents: [Not Loaded] com.google.Chrome.framework.plist (? 0 - installed 2020-09-12) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-03) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-03) [Running] com.macpaw.CleanMyMac4.Updater.plist (MacPaw Inc. - installed 2019-12-15) [Not Loaded] com.splashtop.streamer-for-user.plist (Splashtop Inc. - installed 2021-04-04) [Loaded] net.tunnelblick.tunnelblick.LaunchAtLogin.plist (? 0 - installed 2020-03-23) [Not Loaded] org.virtualbox.vboxwebsrv.plist (Oracle America, Inc. - installed 2020-08-02) User Login Items: [Running] CIJSUAgent (Canon Inc. - installed 2021-01-09) Modern Login Item /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app/Contents/Library/LoginItems/CIJSUAgent.app [Loaded] DockerHelper (Docker Inc - installed 2020-10-04) Modern Login Item /Applications/Docker.app/Contents/Library/LoginItems/DockerHelper.app [Not Loaded] Evernote Login Helper (App Store - installed 2021-03-30) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/Evernote Login Helper.app [Loaded] HourLoginHelper (App Store - installed 2021-01-23) Modern Login Item /Applications/Hour.app/Contents/Library/LoginItems/HourLoginHelper.app [Not Loaded] LoginHelper (App Store - installed 2019-02-15) Modern Login Item /Applications/Memory Clean 2.app/Contents/Library/LoginItems/LoginHelper.app [Not Loaded] FileZipHelper (App Store - installed 2021-03-20) Modern Login Item /Applications/Oka Unarchiver 2.app/Contents/Library/LoginItems/FileZipHelper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-03-02) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-03-02) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] PureVPNLauncher (GZ Systems Limited - installed 2021-03-11) Modern Login Item /Applications/PureVPN.app/Contents/Library/LoginItems/PureVPNLauncher.app [Running] Quick View Calendar (App Store - installed 2020-05-09) Application /Applications/Quick View Calendar.app [Running] SanDiskSecurityHelper (Western Digital Corporation Branded Products Group - installed 2020-12-02) Application /Applications/SanDisk Security.app/Contents/SanDiskSecurityHelper.app [Not Loaded] Slack Login Helper (App Store - installed 2021-04-03) Modern Login Item /Applications/Slack.app/Contents/Library/LoginItems/Slack Login Helper.app [Not Loaded] StartUpHelper (Spotify - installed 2020-08-25) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Running] SuperDate (App Store - installed 2019-03-03) Application /Applications/SuperDate.app [Not Loaded] Termius Login Helper (App Store - installed 2021-03-25) Modern Login Item /Applications/Termius.app/Contents/Library/LoginItems/Termius Login Helper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2021-03-16) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Not Loaded] sFTP Client Login Helper (App Store - installed 2020-05-06) Modern Login Item /Applications/sFTP Client.app/Contents/Library/LoginItems/sFTP Client Login Helper.app [Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2021-03-08) Modern Login Item /Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2019-04-16) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2019-04-16) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app Internet Plug-ins: SharePointBrowserPlugin: 14.7.6 (? - installed 2019-02-14) AdobePDFViewer: 21.001.20145 (Adobe Systems, Inc. - installed 2021-03-11) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-03-11) 3rd Party Preference Panes: MySQL (Oracle America, Inc. - installed 2019-01-26) Backup: Auto backup: Yes Destinations: E******2 [Local] (Last used) Total size: 999.96 GB Total number of backups: 2 Oldest backup: 2020-12-06 15:04:42 Last backup: 2021-03-28 14:56:43 9 local snapshots Oldest local snapshot: 2021-04-03 20:41:31 Last local snapshot: 2021-04-04 10:43:38 Performance: System Load: 1.47 (1 min ago) 2.51 (5 min ago) 2.90 (15 min ago) Nominal I/O speed: 0.03 MB/s File system: 18.04 seconds Write speed: 1433 MB/s Read speed: 2629 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 10 % Idle: 86 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) com.symantec.mes.systemextension 36.86 % (Symantec) EtreCheckPro 17.48 % (Etresoft, Inc.) WindowServer 9.60 % (Apple) kernel_task 1.84 % (Apple) ps (5) 1.20 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (38) 3.87 GB (Google, Inc.) EtreCheckPro 632 MB (Etresoft, Inc.) Atom Helper (Renderer) (2) 365 MB (GitHub) kernel_task 324 MB (Apple) com.symantec.mes.systemextension 298 MB (Symantec) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) corespeechd 3 KB / 9 MB (Apple) mDNSResponder 854 KB / 99 KB (Apple) biometrickitd 191 KB / 172 KB (Apple) apsd 21 KB / 25 KB (Apple) rapportd 15 KB / 28 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 3 (Apple) Atom 0 (GitHub) airportd 0 (Apple) Google Chrome Helper (Renderer) (38) 0 (Google, Inc.) TouchBarServer 0 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 106 MB Used RAM: 8.40 GB Cached files: 7.49 GB Available RAM: 7.60 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-02-06 macOS 11.2 (11.2) 2021-02-11 macOS 11.2.1 (11.2.1) 2021-02-11 ARMDC Agent Installer (1.0.0) 2021-02-11 Adobe Acrobat Reader DC (21.001.20135) (21.001.20135) 2021-02-18 Adobe Acrobat Reader DC (21.001.20138) (21.001.20138) 2021-02-19 Microsoft Teams (1.00.333671) 2021-02-25 Adobe Acrobat Reader DC (21.001.20140) (21.001.20140) 2021-03-03 Adobe Acrobat Reader DC (21.001.20142) (21.001.20142) 2021-03-08 Citrix Workspace (21.02.0) 2021-03-10 Microsoft Remote Desktop (10.5.2) 2021-03-10 iMovie (10.2.3) 2021-03-11 Adobe Acrobat Reader DC (21.001.20145) (21.001.20145) 2021-03-11 PureVPN (8.0.6) 2021-03-15 Voice Update - Daniel (7.0.2) 2021-03-16 WhatsApp (2.2108.9) 2021-03-17 Microsoft Word (16.47.21031401) 2021-03-17 Microsoft OneNote (16.47.21031401) 2021-03-17 Microsoft Outlook (16.47.21031401) 2021-03-17 Microsoft PowerPoint (16.47.21031401) 2021-03-18 Microsoft AutoUpdate (4.33.21031401) 2021-03-20 Duplicate Photos Fixer Pro (3.2) 2021-03-20 Oka Unarchiver (2.0.5) 2021-03-21 Norton For Mac.Universal (8.6.2.95.95) 2021-03-21 NIS_SKU.NS_ESD_8_0_MRF_19462_NS (8.6.2.95.95) 2021-03-21 Telegram (7.6) 2021-03-22 Microsoft To Do (2.40) 2021-03-24 Numbers (11.0) 2021-03-24 Pages (11.0) 2021-03-24 Microsoft Excel (16.47.21032301) 2021-03-25 Termius (7.7.1) 2021-03-28 macOS 11.2.3 (11.2.3) 2021-03-28 MRTConfigData (1.76) 2021-03-30 Evernote (10.10.5) 2021-03-30 Keynote (11.0) 2021-04-01 Developer App (8.2.0.0) 2021-04-02 XProtectPlistConfigData (2143) 2021-04-03 Slack (4.14.1) Clean up: ~/Library/LaunchAgents/com.google.Chrome.framework.plist /Applications/Google Chrome.app/Contents/Frameworks/Google Chrome Framework.framework/Versions/85.0.4183.83/Helpers/Google Chrome Helper.app/Contents/MacOS/Google Chrome Helper Executable not found Diagnostics Information (past 7-30 days): 2021-04-04 10:36:28 remoted Crash (8 times) Executable: /usr/libexec/remoted Details: dyld3 mode 2021-04-04 03:33:12 Arduino.app High CPU Use (22 times) Executable: /Applications/Arduino.app Details: abort() called 2021-04-03 02:35:33 com.symantec.mes.systemextension High CPU Use (8 times) Executable: /Library/SystemExtensions/*/com.symantec.mes.systemextension 2021-04-02 16:28:52 SymDaemon Crash (3 times) Executable: /Library/Application Support/Symantec/*/SymDaemon 2021-04-01 11:44:34 Microsoft Outlook.app High CPU Use (4 times) Executable: /Applications/Microsoft Outlook.app End of report