EtreCheckPro version: 6.6 (66014)
Report generated: 2022-06-07 22:53:07
Download EtreCheckPro from https://etrecheck.com
Runtime: 3:20
Performance: Excellent
Problem: Other problem
Description:
I cannot click and select in some menu panes - eg Settings General tab
and when trying to insert a file in an email (have to drag and drop f
rom Finder)
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Safe mode - This computer is running in Safe Mode.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
Clean up - There are orphan files that could be removed.
Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed.
System modifications - There are a large number of system modifications running in the background.
x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system.
Kernel extensions present - This computer has kernel extensions that may not work in the future.
Hardware Information:
MacBook Air (Retina, 13-inch, 2020)
MacBook Air Model: MacBookAir9,1
1.1 GHz Quad-Core Intel Core i5 (i5-1030NG7) CPU: 4-core
8 GB RAM - Not upgradeable
BANK 0/ChannelA-DIMM0 - 4 GB LPDDR4X 3733
BANK 2/ChannelB-DIMM0 - 4 GB LPDDR4X 3733
Battery: Health = Normal - Cycle count = 61
Video Information:
Intel Iris Plus Graphics - VRAM: 1536 MB
Color LCD (built-in) 2880 x 1800
Drives:
disk0 - APPLE SSD AP0512N 500.28 GB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 [APFS Container] 499.96 GB
disk1 [APFS Virtual drive] 499.96 GB (Shared by 6 volumes)
disk1s1 (APFS) [APFS Container] (Shared - 15.75 GB used)
disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.75 GB used)
disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 186.87 GB used)
disk1s3 - Preboot (APFS) [APFS Preboot] (Shared - 954 MB used)
disk1s4 - Recovery (APFS) [Recovery] (Shared - 1.10 GB used)
disk1s5 - VM (APFS) [APFS VM] (Shared - 20 KB used)
disk1s6 - Update (APFS) (Shared - 4 MB used)
Mounted Volumes:
disk1s1 [APFS Container]
499.96 GB (Shared - 15.75 GB used, 295.13 GB free)
APFS
Mount point: /private/tmp/msu-target-RyKJ4k3M
Encrypted
Partitions:
disk1s1s1
disk1s1s1 - Macintosh HD [APFS Snapshot]
499.96 GB (Shared - 15.75 GB used, 301.04 GB available, 295.13 GB free)
APFS
Mount point: /
Read-only: Yes
disk1s2 - Macintosh HD - Data [APFS Virtual drive]
499.96 GB (Shared - 186.87 GB used, 301.04 GB available, 295.13 GB free)
APFS
Mount point: /System/Volumes/Data
Encrypted
disk1s3 - Preboot [APFS Preboot]
499.96 GB (Shared - 954 MB used, 295.13 GB free)
APFS
Mount point: /System/Volumes/Preboot
disk1s5 - VM [APFS VM]
499.96 GB (Shared - 20 KB used, 295.13 GB free)
APFS
Mount point: /System/Volumes/VM
disk1s6 - Update
499.96 GB (Shared - 4 MB used, 295.13 GB free)
APFS
Mount point: /System/Volumes/Update
Network:
Interface en5: USB 10/100/1000 LAN
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
Interface bridge0: Thunderbolt Bridge
System Software:
macOS Monterey 12.2.1 (21D62)
Time since boot: Less than an hour
Safe Mode: Enabled
Notifications:
CleanMyMac X.app
2 notifications (one scheduled)
Security:
Gatekeeper: App Store and identified developers
System Integrity Protection: Enabled
Antivirus software: Apple and Trusteer
Unsigned Files:
Launchd: /Library/LaunchAgents/com.rim.PeerManager.plist
Executable: /Library/Application Support/BlackBerry/PeerManager
Details: Exact match found in the legitimate list - probably OK
Launchd: /Library/LaunchAgents/com.rim.BBLaunchAgent.plist
Executable: /Library/Application Support/BlackBerry/BBLaunchAgent.app
Details: Exact match found in the legitimate list - probably OK
Launchd: /Library/LaunchAgents/com.rim.blackberrylink.BlackBerry-Link-Helper-Agent.plist
Executable: /Library/Application Support/BlackBerry/BlackBerry-Link-Helper-Agent.app/Contents/MacOS/BlackBerry-Link-Helper-Agent
Details: Exact match found in the legitimate list - probably OK
Launchd: /Library/LaunchDaemons/com.rim.tunmgr.plist
Executable: /Library/Application Support/BlackBerry/tunmgr
Details: Exact match found in the legitimate list - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the legitimate list - probably OK
Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
Plugin: ~/Library/Internet Plug-Ins/CitrixOnlineWebDeploymentPlugin.plugin
Old Applications:
19 x86-only apps
Kernel Extensions:
/Library/Extensions
[Not Loaded] BlackBerryUSBCDCNCM.kext - com.BlackBerry.driver.USBCDCNCM (1.0.14 - SDK 10.7)
[Not Loaded] FTDIKext.kext - com.FTDI.driver.D2XXHelper (1.0 - SDK 10.12)
[Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6)
[Not Loaded] RIMBBUSB.kext - com.rim.driver.BlackBerryUSBDriverInt (2.2.16 - SDK 10.7)
[Not Loaded] BlackBerryVirtualPrivateNetwork.kext - com.rim.driver.BlackBerryVirtualPrivateNetwork (1.0.18 - SDK 10.8)
[Not Loaded] SiLabsUSBDriver64.kext - com.silabs.driver.CP210xVCPDriver64 (3.0.0d1)
[Not Loaded] Wacom Tablet.kext - com.wacom.kext.wacomtablet (Wacom Tablet 6.3.24-1 - SDK 10.12)
[Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8)
[Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (16.0.10 - SDK 10.9)
System Launch Daemons:
[Not Loaded] 44 Apple tasks
[Loaded] 180 Apple tasks
[Running] 152 Apple tasks
[Other] One Apple task
System Launch Agents:
[Not Loaded] 15 Apple tasks
[Loaded] 174 Apple tasks
[Running] 160 Apple tasks
[Other] One Apple task
Launch Daemons:
[Not Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2021-11-11)
[Not Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2021-11-11)
[Not Loaded] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2020-11-09)
[Not Loaded] com.adobe.agsservice.plist (Adobe Inc. - installed 2022-06-07)
[Not Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2022-05-24)
[Not Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2022-05-24)
[Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2022-05-11)
[Not Loaded] com.microsoft.office.licensing.helper.plist (Not signed - installed 2012-04-02)
[Not Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2022-05-26)
[Not Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Not signed - installed 2022-05-11)
[Not Loaded] com.rim.BBDaemon.plist (BlackBerry Limited - installed 2015-03-11)
[Not Loaded] com.rim.nkehelper.plist (Apple - installed 2022-02-06)
[Not Loaded] com.rim.tunmgr.plist (Not signed - installed 2015-05-26)
[Not Loaded] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2021-04-05)
[Not Loaded] com.wacom.UpdateHelper.plist (Wacom Technology Corp. - installed 2020-09-25)
[Not Loaded] com.wacom.displayhelper.plist (Apple - installed 2022-02-06)
[Not Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-05-17)
Launch Agents:
[Not Loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-01-06)
[Not Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2020-11-09)
[Not Loaded] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2022-06-07)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2022-06-07)
[Not Loaded] com.adobe.ccxprocess.plist (Adobe Systems, Inc. - installed 2021-01-13)
[Not Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2022-05-24)
[Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2022-05-11)
[Not Loaded] com.rim.BBLaunchAgent.plist (Not signed - installed 2018-12-06)
[Not Loaded] com.rim.PeerManager.plist (Not signed - installed 2015-05-26)
[Not Loaded] com.rim.blackberrylink.BlackBerry-Link-Helper-Agent.plist (Not signed - installed 2015-05-20)
[Not Loaded] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2021-04-05)
[Not Loaded] com.wacom.DataStoreMgr.plist (Wacom Technology Corp. - installed 2020-09-25)
[Not Loaded] com.wacom.IOManager.plist (Wacom Technology Corp. - installed 2020-09-25)
[Not Loaded] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2020-09-25)
User Launch Agents:
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2022-06-07)
[Not Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Not signed - installed 2020-11-16)
[Not Loaded] com.macpaw.CleanMyMac4.Updater.plist (MacPaw Inc. - installed 2021-11-02)
[Not Loaded] com.skype.skype.shareagent.plist (Not signed - installed 2020-04-25)
User Login Items:
[Not Loaded] CleanMyMac X Menu (MacPaw Inc. - installed 2022-06-07)
Modern Login Item
/Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app
[Not Loaded] Autoupdate (MacPaw Inc. - installed 2022-06-07)
Modern Login Item
/Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Frameworks/DevMateKit.framework/Versions/A/Resources/Autoupdate.app
[Not Loaded] CleanMyMac X HealthMonitor (MacPaw Inc. - installed 2022-06-07)
Modern Login Item
/Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Library/LoginItems/CleanMyMac X HealthMonitor.app
[Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2022-05-24)
Modern Login Item
/Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app
[Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2022-05-24)
Modern Login Item
/Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app
[Not Loaded] PhotoStreamAgent (App Store - installed 2016-01-22)
Modern Login Item
/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app
[Loaded] OneDrive (App Store - installed 2022-03-15)
Application
~/.Trash/OneDrive-1.localized/OneDrive.app
Internet Plug-ins:
AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-20)
AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-20)
AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2020-11-09)
SharePointBrowserPlugin: 14.7.2 (? - installed 2017-03-20)
Audio Plug-ins:
ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2021-01-30)
3rd Party Preference Panes:
Trusteer Endpoint Protection (Trusteer LTD - installed 2021-06-23)
WacomTablet (Wacom Technology Corp. - installed 2020-09-25)
Backup:
Time Machine Not Configured!
One other local snapshot
Performance:
System Load: 2.39 (1 min ago) 3.22 (5 min ago) 3.46 (15 min ago)
Nominal I/O speed: 0.11 MB/s
File system: 19.14 seconds
Write speed: 1372 MB/s
Read speed: 1243 MB/s
CPU Usage Snapshot:
Type Overall
System: 1 %
User: 3 %
Idle: 96 %
Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location)
system_profiler (2) 37.30 % (Apple)
WindowServer 13.60 % (Apple)
EtreCheckPro 10.90 % (Etresoft, Inc.)
trustd (3) 7.14 % (Apple)
syspolicyd 5.48 % (Apple)
Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location)
EtreCheckPro 642 MB (Etresoft, Inc.)
system_profiler (2) 475 MB (Apple)
com.apple.WebKit.WebContent (3) 232 MB (Apple)
Mail 151 MB (Apple)
Finder 133 MB (Apple)
Top Processes Snapshot by Network Use:
Process (count) Input / Output (Source - Location)
Mail 2 MB / 208 KB (Apple)
mDNSResponder 352 KB / 184 KB (Apple)
biometrickitd 93 KB / 33 KB (Apple)
trustd 54 KB / 8 KB (Apple)
apsd 16 KB / 44 KB (Apple)
Top Processes Snapshot by Energy Use:
Process (count) Energy (0-100) (Source - Location)
WindowServer 5 (Apple)
bluetoothd 0 (Apple)
fileproviderd 0 (Apple)
appstoreagent 0 (Apple)
storagekitd 0 (Apple)
Virtual Memory Information:
Physical RAM: 8 GB
Free RAM: 58 MB
Used RAM: 4.40 GB
Cached files: 3.54 GB
Available RAM: 3.60 GB
Swap Used: 0 B
Software Installs (past 60 days):
Install Date Name (Version)
2022-04-09 Keynote (12.0)
2022-04-09 Numbers (12.0)
2022-04-09 Pages (12.0)
2022-05-03 MRTConfigData (1.93)
2022-05-11 Microsoft AutoUpdate (4.47.22050700)
2022-05-11 Microsoft Teams (1.00.511157)
2022-05-13 Adobe Acrobat Reader DC (22.001.20085) (22.001.20085)
2022-05-17 Adobe Acrobat Reader DC (22.001.20112) (22.001.20112)
2022-05-17 Zoom (5.10.4.6592)
2022-05-17 XProtectPlistConfigData (2159)
2022-05-23 iMovie (10.3.3)
2022-05-27 Microsoft Office Licensing Helper (0)
2022-06-01 Fotor Photo Editor (4.3.6)
Clean up:
~/Library/LaunchAgents/com.dropbox.DropboxMacUpdate.agent.plist
/Users/***/Library/Dropbox/DropboxMacUpdate.app/Contents/MacOS/DropboxMacUpdate
Executable not found
~/Library/LaunchAgents/com.skype.skype.shareagent.plist
/Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent
Executable not found
Diagnostics Information (past 7-30 days):
2022-06-07 22:45:49 photoanalysisd High CPU Use
Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd
2022-06-07 13:36:35 Microsoft Excel.app High CPU Use
Executable: /Applications/Microsoft Excel.app
2022-06-07 12:45:38 CleanMyMac X HealthMonitor Crash
Executable: /private/var/folders/*/CleanMyMac X (41006.0.2205091658).app
End of report