EtreCheckPro version: 6.8.4 (68040) Report generated: 2024-03-27 07:50:48 Download EtreCheckPro from https://etrecheck.com Runtime: 3:35 Performance: Good Problem: Other problem Description: computer freezes in sleep mode Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Configuration profiles found - This computer may have configuration profiles installed. Apps crashing - There have been numerous app crashes. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Vintage hardware - This computer may be considered vintage. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Air (11-inch, Early 2015) Status: Vintage MacBook Air Model: MacBookAir7,1 2,2 GHz Dual-Core Intel Core i7 (i7-5650U) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Battery: Health = Normal - Cycle count = 317 Video Information: Intel HD Graphics 6000 - VRAM: 1536 MB Color LCD 1366 x 768 Drives: disk0 - Aura Pro X2 960.16 GB (Solid State - TRIM: Yes) Internal PCI-Express 5.0 GT/s x4 NVM Express disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 959.95 GB disk1 [APFS Virtual drive] 959.95 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (660.84 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (1.20 GB used) disk1s3 - Recovery (APFS) [Recovery] (1.12 GB used) disk1s4 - VM (APFS) [APFS VM] (3.22 GB used) disk1s5 (APFS) [APFS Container] (15.42 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (15.42 GB used) disk1s6 - Update (APFS) (10 MB used) disk2 - PHD 3.0 Silicon-Power 1.00 TB External USB 5 Gbit/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - S*******3 (Mac OS Extended (Case-sensitive, Journaled)) 999.86 GB (947.75 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Used: 660.84 GB Shared values Size: 959.95 GB Free: 277.94 GB Available: 290.08 GB disk1s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 1.20 GB Shared values Size: 959.95 GB Free: 277.94 GB disk1s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 3.22 GB Shared values Size: 959.95 GB Free: 277.94 GB disk1s5s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 15.42 GB Shared values Size: 959.95 GB Free: 277.94 GB Available: 290.08 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 10 MB Shared values Size: 959.95 GB Free: 277.94 GB disk2s2 - S*******3 Filesystem: Mac OS Extended (Case-sensitive, Journaled) Mount point: /Volumes/S*******3 Used: 947.75 GB Size: 999.86 GB Free: 52.11 GB USB: USB30Bus PHD 3.0 - Silicon-Power Apple Inc. - BRCM20702 Hub Apple Inc. - Bluetooth USB Host Controller Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en2: iPhone Interface bridge0: Thunderbolt Bridge System Software: macOS Monterey 12.7.4 (21H1123) Time since boot: About 2 days Configuration Profiles: com.apple.wifi.managed SSID_STR EAPClientConfiguration/EAPFASTUsePAC EAPClientConfiguration/PayloadCertificateAnchorUUID[0] HIDDEN_NETWORK EAPClientConfiguration/EAPFASTProvisionPAC EAPClientConfiguration/UserName EAPClientConfiguration/EAPFASTProvisionPACAnonymously AutoJoin EAPClientConfiguration/TTLSInnerAuthentication EAPClientConfiguration/TLSTrustedServerNames[0] EncryptionType EAPClientConfiguration/AcceptEAPTypes[0] EAPClientConfiguration/UserPassword Notifications: EtreCheckPro.app 3 notifications WhatsApp.app 99 notifications Google Chrome Helper (Alerts).app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Trusteer Unsigned Files: Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Command: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.google.Chrome.framework.plist Command: /Applications/Google Chrome.app/Contents/Frameworks/Google Chrome Framework.framework/Versions/79.0.3945.88/Helpers/Google Chrome Helper.app/Contents/MacOS/Google Chrome Helper --type=service Details: Exact match found in the legitimate list - probably OK Running app: (launcher) Running app: (Acrobat Update H) Apps: 7 Kernel Extensions: /Library/Extensions [Not Loaded] AX88179_178A.kext - com.asix.driver.ax88179-178a (1.12.0 - SDK 10.10) [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.7.3) [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.11.0 - SDK 10.8) [Not Loaded] hp_Inkjet9_io_enabler.kext - com.hp.print.hpio.Inkjet9.kext (2.3.1 - SDK 10.8) [Not Loaded] hp_Officejet_io_enabler.kext - com.hp.print.hpio.Officejet.kext (4.0.6 - SDK 10.8) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) System Launch Daemons: [Not Loaded] 39 Apple tasks [Loaded] 204 Apple tasks [Running] 139 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 19 Apple tasks [Loaded] 191 Apple tasks [Running] 147 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2024-03-15) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2024-03-15) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Loaded] com.adobe.agsservice.plist (Adobe Inc. - installed 2023-12-15) Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-03-26) Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer [Loaded] com.epson.RemotePrintIODaemon.plist (Seiko Epson Corporation - installed 2022-10-17) Executable: /Library/Printers/EPSON/InkjetPrinter2/Backend/RemotePrintIODaemon.app/Contents/MacOS/RemotePrintIODaemon [Loaded] com.google.GoogleUpdater.wake.system.plist (Google LLC - installed 2024-03-18) Command: /Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 --system [Not Loaded] com.google.keystone.daemon.plist (Not signed - installed 2023-12-06) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2024-03-18) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2024-03-25) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2024-03-12) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-09-20) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2023-10-10) Executable: /Applications/Microsoft Teams classic.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon [Not Loaded] com.oracle.java.Helper-Tool.plist (Not signed - installed ) [Running] com.topazofd.warsaw.plist (TPZ Solucoes Digitais Ltda - installed 2023-11-09) Executable: /usr/local/bin/warsaw/core [Running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2023-07-28) Executable: /Library/Rapport/bin/rooksd [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2023-08-25) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Not signed - installed 2019-12-31) Command: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2024-03-15) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Running] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2024-03-26) Command: /Library/Application Support/Adobe/AdobeGCClient/Adobe Genuine Software Monitor Service -mode=logon [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-12-15) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon [Running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (Seiko Epson Corporation - installed 2022-05-08) Executable: /Applications/Epson Software/Epson Low Ink Reminder.app/Contents/EpsonLowInkReminderAgent.app/Contents/MacOS/EpsonLowInkReminderAgent [Loaded] com.epson.RemotePrintIOHelper.plist (Seiko Epson Corporation - installed 2022-10-17) Executable: /Library/Printers/EPSON/InkjetPrinter2/Backend/RemotePrintIOHelper.app/Contents/MacOS/RemotePrintIOHelper [Running] com.epson.ecrp.launcher.plist (Seiko Epson Corporation - installed 2021-03-04) Command: /Applications/Epson Software/Epson Utilities/Epson Customer Research Participation.app/Contents/MacOS/Ecrp Ecrp [Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2023-08-09) Executable: /Applications/Epson Software/EPSON Software Updater.app/Contents/EPSON Software Updater Agent.app/Contents/MacOS/EPSON Software Updater Agent [Running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2023-12-04) Executable: /Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app/Contents/MacOS/EEventManager [Running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2021-10-10) Executable: /Library/Application Support/EPSON/Scanner/ScannerMonitor/Epson Scanner Monitor.app/Contents/MacOS/Epson Scanner Monitor [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-12-06) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-12-06) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2024-03-18) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Loaded] com.microsoft.SyncReporter.plist (Microsoft Corporation - installed 2024-03-25) Executable: /Applications/OneDrive.app/Contents/SyncReporter.app/Contents/MacOS/SyncReporter [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-03-12) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent [Running] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2023-06-14) Executable: /Library/Rapport/bin/rapportd.app/Contents/MacOS/rapportd [Not Loaded] dummy.txt (Not signed - installed 2021-03-04) User Launch Agents: [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-12-15) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=scheduled [Other] com.apple.CSConfigDotMacCert-***@***-SharedServices.Agent.plist (Not signed - installed 2011-05-13) Command: /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framework/Versions/A/Support/CSConfigDotMacCert -l ~/Library/Logs/CSConfigDotMacCert.log -u c***********h@m****m -t SharedServices -s [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2024-01-23) Command: ~/Library/Dropbox/DropboxMacUpdate.app/Contents/MacOS/DropboxMacUpdate -check periodic [Loaded] com.google.Chrome.framework.plist (Not signed - installed 2020-01-23) Command: /Applications/Google Chrome.app/Contents/Frameworks/Google Chrome Framework.framework/Versions/79.0.3945.88/Helpers/Google Chrome Helper.app/Contents/MacOS/Google Chrome Helper --type=service [Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2024-03-18) Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-12-06) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-12-06) [Loaded] com.skype.skype.shareagent.plist (Not signed - installed 2018-11-09) Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent User Login Items: [Running] Google Chrome (Google LLC - installed 2024-03-25) Application /Applications/Google Chrome.app [Running] Microsoft Word (Microsoft Corporation - installed 2024-03-12) Application /Applications/Microsoft Word.app [Not Loaded] NasNaviHelper (App Store - installed 2024-03-26) Modern Login Item /Applications/NasNavigator2.app/Contents/Library/LoginItems/NasNaviHelper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2024-03-25) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2024-03-25) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Running] YTD Helper (Greentree Applications SRL - installed 2022-03-02) Modern Login Item /Applications/YTD.app/Contents/Library/LoginItems/YTD Helper.app [Not Loaded] StartupHelper (Seiko Epson Corporation - installed 2023-01-04) Modern Login Item /Library/Printers/EPSON/Fax/Utility/Fax Receive Monitor.app/Contents/Library/LoginItems/StartupHelper.app [Not Loaded] HP Device Monitor (Apple - installed 2019-12-31) Modern Login Item /Library/Printers/hp/Utilities/HP Utility.app/Contents/Library/LoginItems/HP Device Monitor.app Applications: 521 apps 96 x86-only apps 24 unsigned apps App Extensions: Safari extensions: Rapport Extension - /Library/Rapport/bin/rapportd.app Plugins: BluRayH264Encoder - /Applications/Final Cut Pro.app aetsce - /Applications/tokenadmin.app FxAnalyzer - /Applications/Final Cut Pro.app Intents - /Applications/WhatsApp.app DolbyDigitalEncoder - /Applications/Final Cut Pro.app Notification providers: ServiceExtension - /Applications/WhatsApp.app File providers: OneDrive File Provider - /Applications/OneDrive.app Google Drive - /Applications/Google Drive.app Dropbox - /Applications/Dropbox.app Share services: Telegram - /Applications/Telegram.app OneNote - /Applications/Microsoft OneNote.app Dropbox Transfer - /Applications/Dropbox.app Finder sync extensions: OneDrive Finder Integration - /Applications/OneDrive.app Dropbox Finder Extension - /Applications/Dropbox.app Ad-blockers: Rapport Content Blocker - /Library/Rapport/bin/rapportd.app Internet Plug-ins: Flip4Mac WMV Plugin: 3.3.6.2 (? - installed 2015-09-15) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Inc. - installed 2022-08-12) AdobePDFViewer: 17.012.30262 (Adobe Inc. - installed 2022-08-12) SharePointBrowserPlugin: 14.7.7 (? - installed 2018-12-12) Google Earth Web Plug-in: 6.2 (? - installed 2012-04-14) Silverlight: 5.1.20913.0 (? - installed 2014-03-05) DirectorShockwave: 12.2.5r195 (? - installed 2016-09-01) iPhotoPhotocast: 7.0 (Apple - installed 2013-04-27) Audio Plug-ins: Flip4Mac WMA Import: 3.3.6.2 (? - installed 2015-06-19) MSTeamsAudioDevice: 2023.31.01.2 (Microsoft Corporation - installed 2023-08-07) AppleAES3Audio: 3.0 (Apple - installed 2023-12-01) 3rd Party Preference panels: Flip4Mac WMV (? - installed 2015-09-15) Trusteer Endpoint Protection (Trusteer LTD - installed 2023-06-14) Backup: Time Machine information is limited without Full Disk Access Destinations: S*******3 [Local] (Last used) s***e [Network] 12 local snapshots Oldest local snapshot: 2024-03-26 08:53:23 Last local snapshot: 2024-03-27 07:43:19 Performance: System Load: 2.85 (1 min ago) 4.11 (5 min ago) 3.41 (15 min ago) Nominal I/O usage: 5.32 MB/s File system: 22.82 seconds Write speed: 1416 MB/s Read speed: 1402 MB/s CPU Usage Snapshot: Type Overall System: 9 % User: 19 % Idle: 73 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Google Chrome Helper (Renderer) (19) 51.88 % (Google LLC) WindowServer 21.88 % (Apple) Google Chrome 13.42 % (Google LLC) Google Chrome Helper (3) 9.84 % (Google LLC) kernel_task 9.45 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (21) 1.36 GB (Google LLC) EtreCheckPro 564 MB (Etresoft, Inc.) Google Chrome 231 MB (Google LLC) mdworker_shared (17) 199 MB (Apple) rapportd 125 MB (Trusteer LTD) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 12 MB / 2 MB (Apple) trustd 125 KB / 8 KB (Apple) netbiosd 83 KB / 45 KB (Apple) amsengagementd 65 KB / 8 KB (Apple) cloudd 43 KB / 2 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Google Chrome Helper (Renderer) (21) 10 (Google LLC) Google Chrome 9 (Google LLC) WindowServer 5 (Apple) backupd 2 (Apple) syncdefaultsd 2 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 59 MB Used RAM: 4.70 GB Cached files: 3.24 GB Available RAM: 3.30 GB Swap Used: 568 MB Software Installs (past 60 days): Install Date Name (Version) 2024-01-30 ASUS Device Discovery (1.1.18) 2024-02-06 Microsoft_Defender_101.23100.0003_Individuals_Shim_Installer (101.23100.0003) 2024-02-12 Transcribe (4.18.13) 2024-02-15 Adobe Acrobat Reader (23.008.20533) (23.008.20533) 2024-02-22 Smart Converter (3.1.5) 2024-02-25 Adobe Acrobat Reader (23.008.20555) (23.008.20555) 2024-03-03 Epson Photo+ (1.0.0) 2024-03-03 Epson Scanner Monitor (1.0.0) 2024-03-03 Epson Event Manager (2.51.90) 2024-03-03 Epson Customer Research Participation (2.51) 2024-03-09 Malwarebytes for Mac 2024-03-10 Safari (17.4) 2024-03-10 macOS 12.7.4 (12.7.4) 2024-03-11 Mobile Device (1.0.0.0) 2024-03-12 Microsoft Excel (16.83.24031120) 2024-03-12 Microsoft OneNote (16.83.24031120) 2024-03-12 Microsoft PowerPoint (16.83.24031120) 2024-03-12 Microsoft Word (16.83.24031120) 2024-03-12 Telegram (10.9.1) 2024-03-12 Microsoft AutoUpdate (4.69.24031120) 2024-03-15 ARMDC Agent Installer (1.0.0) 2024-03-15 Google Drive (1.3.19.240) 2024-03-20 Adobe Acrobat Reader (24.001.20615) (24.001.20615) 2024-03-20 XProtectPlistConfigData (2190) 2024-03-20 XProtectPayloads (129) 2024-03-25 "Malwarebytes for Mac Uninstaller" (1.0) 2024-03-25 Microsoft Outlook (16.83.24032318) 2024-03-25 Microsoft OneDrive (24.55.317) 2024-03-26 NAS Navigator2 (3.11) Diagnostics Information (past 60 days): 2024-03-26 13:02:31 signpost_reporter High CPU Use (3 times) First occurrence: 2024-03-26 13:04:18 Executable: /usr/libexec/signpost_reporter 2024-03-26 08:55:22 Microsoft Word.app High CPU Use First occurrence: 2024-03-26 08:58:03 Executable: /Applications/Microsoft Word.app 2024-03-25 09:07:34 EtreCheckPro Crash Executable: /Applications/EtreCheckPro.app 2024-03-24 11:30:23 core Crash (10 times) First occurrence: 2024-03-23 16:49:55 Executable: /usr/local/bin/warsaw/core Details: libsystem_c.dylib: abort() called End of report