EtreCheckPro version: 6.8.9 (68074) Report generated: 2025-03-06 16:33:25 Download EtreCheckPro from https://etrecheck.com Runtime: 1:48 Performance: Excellent Problem: Other problem Description: Video and sound stop working during Zoom call Major Issues: Anything that appears on this list needs immediate attention. Heavy CPU usage - Some processes are using an unusually high amount of CPU. Orphan system extension - A system extension has not been properly uninstalled. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: Mac mini (2024) Status: Supported Mac mini Model: Mac16,10 Apple M4 (m4) CPU: 10-core 16 GB RAM - Not upgradeable Video Information: Apple M4 Studio Display 5120 x 2880 Drives: disk0 - APPLE SSD AP2048Z 2.00 TB (Solid State - TRIM: Yes) Internal Apple Fabric NVM Express S.M.A.R.T. Details: 0% used, 34.77 TB written, 100% health, 5 unsafe shutdowns disk0s1 [APFS Container] 524 MB disk1 [APFS Virtual drive] 524 MB (Shared by 4 volumes) disk1s1 - iSCPreboot (APFS) [APFS Preboot] (6 MB used) disk1s2 - xART (APFS) (6 MB used) disk1s3 - Hardware (APFS) (1 MB used) disk1s4 - Recovery (APFS) [Recovery] (20 KB used) disk0s2 [APFS Container] 2.00 TB disk3 [APFS Virtual drive] 2.00 TB (Shared by 6 volumes) disk3s1 (APFS) [APFS Container] (11.15 GB used) disk3s1s1 - Macintosh HD (APFS) [APFS Snapshot] (11.15 GB used) disk3s2 - Preboot (APFS) [APFS Preboot] (6.90 GB used) disk3s3 - Recovery (APFS) [Recovery] (1.02 GB used) disk3s4 - Update (APFS) (7 MB used) disk3s5 - Data (APFS) [APFS Virtual drive] (474.29 GB used) disk3s6 - VM (APFS) [APFS VM] (1.07 GB used) disk0s3 [APFS Container] 5.37 GB disk2 [APFS Virtual drive] 5.37 GB (Shared by 2 volumes) disk2s1 - Recovery (APFS) [Recovery] (975 MB used) disk2s2 - Update (APFS) (2 MB used) disk6 - SanDisk Extreme 55AE 500.07 GB (Solid State - TRIM: No) External USB Up to 10 Gb/s USB disk6s1 - F*******t 500.07 GB (142.63 GB used) disk7 - SanDisk Extreme 55AE 2.00 TB (Solid State - TRIM: No) External USB Up to 10 Gb/s USB disk7s1 [APFS Container] 2.00 TB disk8 [APFS Virtual drive] 2.00 TB disk8s2 - b*****p (APFS) (150.67 GB used) Mounted Volumes: disk1s1 - iSCPreboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/iSCPreboot Used: 6 MB Shared values Size: 524 MB Free: 506 MB disk1s2 - xART Filesystem: APFS Mount point: /System/Volumes/xarts Used: 6 MB Shared values Size: 524 MB Free: 506 MB disk1s3 - Hardware Filesystem: APFS Mount point: /System/Volumes/Hardware Used: 1 MB Shared values Size: 524 MB Free: 506 MB disk3s1s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 11.15 GB Shared values Size: 2.00 TB Free: 1.50 TB Available: 1.57 TB disk3s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 6.90 GB Shared values Size: 2.00 TB Free: 1.50 TB Available: 1.57 TB disk3s4 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 7 MB Shared values Size: 2.00 TB Free: 1.50 TB Available: 1.57 TB disk3s5 - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 474.29 GB Shared values Size: 2.00 TB Free: 1.50 TB Available: 1.57 TB disk3s6 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 1.07 GB Shared values Size: 2.00 TB Free: 1.50 TB Available: 1.57 TB disk6s1 - F*******t Mount point: /Volumes/F*******t Used: 142.63 GB Size: 500.07 GB Free: 357.44 GB USB: USB 3.1 bus Apple - USB3 Gen2 Hub Apple - USB2 Hub USB 3.1 bus USB 3.1 bus SanDisk - Extreme 55AE USB 3.1 bus SanDisk - Extreme 55AE USB 3.1 bus Apple - USB3 Gen2 Hub Apple - USB2 Hub Apple Inc. - Studio Display Network: Interface en0: Ethernet Interface en5: Ethernet Adapter (en5) Interface en6: Ethernet Adapter (en6) Interface en7: Ethernet Adapter (en7) Interface en8: USB 10/100/1000 LAN Interface bridge0: Thunderbolt Bridge Interface en1: Wi-Fi 802.11 a/b/g/n/ac/ax Printer sharing: Enabled System Software: macOS Sequoia 15.3.1 (24D70) Installed 2025-02-18 Time since boot: About 9 hours Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Secure Boot: Full Security Antivirus software: Apple Printer sharing: Enabled System Extensions: [Running] Avast Security - version 13.14.480 (AVAST Software a.s. - installed 2025-01-13) Application: Not found! Kernel Extensions: /Applications/pCloud Drive.app [Not Loaded] pcloudfs.kext - com.pcloud.pcloudfs.filesystems.pcloudfs (2113.16 - SDK 10.12) System Launch Daemons: [Not Loaded] 43 Apple tasks [Loaded] 186 Apple tasks [Running] 179 Apple tasks [Other] 2 Apple tasks System Launch Agents: [Not Loaded] 23 Apple tasks [Loaded] 210 Apple tasks [Running] 213 Apple tasks Launch Daemons: [Not Loaded] com.avast.hub.xpc.plist (AVAST Software a.s. - installed 2023-02-02) Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/Helpers/com.avast.hub.xpc [Loaded] com.pcloud.pcloudfs.Mounter.Helper.plist (PCLOUD LTD - installed 2025-01-13) Executable: /Library/PrivilegedHelperTools/com.pcloud.pcloudfs.Mounter.Helper [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2025-01-28) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Not Loaded] com.avast.hub.plist (AVAST Software a.s. - installed 2023-02-02) Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/MacOS/com.avast.hub [Loaded] us.zoom.updater.login.check.plist (Zoom Video Communications, Inc. - installed 2025-01-28) Command: /Applications/zoom.us.app/Contents/Library/LaunchAgents/ZoomUpdater.app/Contents/MacOS/ZoomUpdater --login-check [Other] us.zoom.updater.plist (Zoom Video Communications, Inc. - installed 2025-01-28) Command: /Applications/zoom.us.app/Contents/Library/LaunchAgents/ZoomUpdater.app/Contents/MacOS/ZoomUpdater --update User Launch Agents: [Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2025-02-25) Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2025-01-26) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2025-01-26) User Login Items: [Loaded] DeepLLauncher (DeepL GmbH - installed 2025-03-06) Modern Login Item /Applications/DeepL.app/Contents/Library/LoginItems/DeepLLauncher.app [Running] pCloud Drive (PCLOUD LTD - installed 2023-03-27) Application /Applications/pCloud Drive.app [Not Loaded] PasswordsMenuBarExtra (Apple - installed 2025-02-04) Modern Login Item /System/Applications/Passwords.app/Contents/Library/LoginItems/PasswordsMenuBarExtra.app [Not Loaded] WeatherMenu (Apple - installed 2025-02-04) Modern Login Item /System/Applications/Weather.app/Contents/Library/LoginItems/WeatherMenu.app Applications: 786 Apple apps 50 3rd party apps 7 x86-only apps No unsigned apps App Extensions: Finder sync extensions: [Loaded] DeepL Finder Integration - /Applications/DeepL.app [Loaded] pCloudFinderExt - /Applications/pCloud Drive.app Share services: [Loaded] Telegram - ~/Desktop/Desktop – ***’s iMac/applications A/Telegram.app [Loaded] Spark - /Applications/Spark.app QuickLook Previews: [Loaded] EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck Audio Plug-ins: MSTeamsAudioDevice: 2020.42.00.9 (Microsoft Corporation - installed 2020-10-13) AppleAES3Audio: 3.0 (? - installed 2025-01-28) Backup: Time Machine information is limited without Full Disk Access Destinations: b*****p [Local] (Last used) 2 local snapshots Oldest local snapshot: 2025-02-17 17:08:19 Last local snapshot: 2025-03-06 06:40:54 Performance: System Load: 2.29 (1 min ago) 3.25 (5 min ago) 3.87 (15 min ago) Nominal I/O usage: 15.78 MB/s File system: 7.53 seconds Write speed: 3433 MB/s Read speed: 2396 MB/s CPU Usage Snapshot: Type Overall System: 12 % User: 14 % Idle: 74 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) kernel_task 77.17 % (Apple) corespotlightd 73.38 % (Apple) tccd (2) 33.94 % (Apple) fileproviderd 29.78 % (Apple) Pages 23.46 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) plugin-container (19) 1.50 GB (Mozilla Corporation) EtreCheckPro 1.13 GB (Etresoft, Inc.) Pages 602 MB (Apple) Google Chrome Helper (Renderer) (7) 385 MB (Google LLC) firefox 323 MB (Mozilla Corporation) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) firefox 15 MB / 2 MB (Mozilla Corporation) SubmitDiagInfo 199 KB / 5 MB (Apple) mDNSResponder 3 MB / 856 KB (Apple) zoom.us 309 KB / 337 KB (Zoom Video Communications, Inc.) Numbers 144 KB / 218 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) tccd (2) 18 (Apple) fileproviderd 17 (Apple) Pages 14 (Apple) com.apple.CloudDocs.iCloudDriveFileProvider 7 (Apple) trustd (4) 5 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 84 MB Used RAM: 12.53 GB Cached files: 3.39 GB Available RAM: 3.47 GB Swap Used: 256 KB Software Installs (past 60 days): Install Date Name (Version) 2025-01-13 XProtectCloudKitUpdate (5284) - XProtectUpdateService 2025-01-13 XProtectPlistConfigData (5275) - Software update 2025-01-13 XProtectPlistConfigData (5284) - Software update 2025-01-13 MRTConfigData (1.93) - Software update 2025-01-13 Gatekeeper Compatibility Data (1.0) - Software update 2025-01-13 XProtectPayloads (149) - Software update 2025-01-13 Final Cut Pro (11.0) - App Store 2025-01-14 RosettaUpdateAuto (1.0.0.0.1.1738696874) - CoreServicesUIAgent 2025-01-14 XProtectPlistConfigData (5285) - Software update 2025-01-15 XProtectCloudKitUpdate (5285) - XProtectUpdateService 2025-01-25 InstallAssistant - Installer 2025-01-25 InstallAssistant - Installer 2025-01-26 Zoom Workplace (6.2.11.43613) - Installer 2025-01-26 Pages (14.3) - App Store 2025-01-26 Numbers (14.3) - App Store 2025-01-26 Keynote (14.3) - App Store 2025-01-26 iMovie (10.4.3) - App Store 2025-01-28 Pro Video Formats (2.3.2) - Software update 2025-01-28 macOS 15.3 (15.3) - Software update 2025-01-28 RosettaUpdateAuto (1.0.0.0.1.1738696874) - Install on demand 2025-01-28 Zoom Workplace (6.3.6.47101) - Installer 2025-01-28 Zoom Workplace (6.3.6.47101) - Installer 2025-01-29 XProtectCloudKitUpdate (5286) - XProtectUpdateService 2025-01-30 XProtectPlistConfigData (5286) - Software update 2025-02-04 Final Cut Pro (11.0.1) - App Store 2025-02-06 XProtectPlistConfigData (5287) - Software update 2025-02-08 macOS 15.3 (15.3) - Software update 2025-02-08 RosettaUpdateAuto (1.0.0.0.1.1738696874) - Install on demand 2025-02-09 Gatekeeper Compatibility Data (1.0) - Software update 2025-02-09 MRTConfigData (1.93) - Software update 2025-02-11 Spark (2.11.49) - App Store 2025-02-18 macOS 15.3.1 (15.3.1) - Software update 2025-02-18 RosettaUpdateAuto (1.0.0.0.1.1738696874) - Install on demand 2025-02-27 XProtectPlistConfigData (5288) - Software update 2025-03-05 XProtectPlistConfigData (5289) - Software update 2025-03-05 XProtectPayloads (151) - Software update Clean up: [Running] Avast Security - version 13.14.480 (AVAST Software a.s. - installed 2025-01-13) Application: Not found! Diagnostics Information (past 60 days): 2025-03-06 15:10:01 signpost_reporter High CPU Use Executable: /usr/libexec/signpost_reporter 2025-03-06 10:32:12 spotlightknowledged High CPU Use (17 times) First occurrence: 2025-02-27 17:06:22 Executable: /System/Library/Frameworks/CoreSpotlight.framework/spotlightknowledged 2025-03-06 07:02:11 suggestd High CPU Use (2 times) First occurrence: 2025-03-04 16:42:44 Executable: /System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/suggestd 2025-03-04 04:39:19 com.apple.MobileSoftwareUpdate.CleanupPreparePathService Crash (2 times) Executable: /System/Library/PrivateFrameworks/MobileSoftwareUpdate.framework/Versions/A/XPCServices/com.apple.MobileSoftwareUpdate.CleanupPreparePathService.xpc/Contents/MacOS/com.apple.MobileSoftwareUpdate.CleanupPreparePathService 2025-03-01 13:08:43 com.apple.WebKit.WebContent High CPU Use Details: 1035 End of report