EtreCheckPro version: 6.2.6 (6C020) Report generated: 2020-06-11 09:01:21 Download EtreCheckPro from https://etrecheck.com Runtime: 1:59 Performance: Excellent Problem: No problem - just checking Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Kernel panics - This system has experienced kernel panics that could be related to 3rd party software. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This machine has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, Late 2015) iMac Model: iMac17,1 4 GHz Intel Core i7 (i7-6700K) CPU: 4-core 32 RAM - At maximum BANK 0/DIMM0 - 8 GB DDR3 1867 BANK 0/DIMM1 - 8 GB DDR3 1867 BANK 1/DIMM0 - 8 GB DDR3 1867 BANK 1/DIMM1 - 8 GB DDR3 1867 Video Information: AMD Radeon R9 M395X - VRAM: 4 GB iMac (built-in) 4096 x 2304 Drives: disk0 - APPLE SSD SM0512G 500.28 GB (Solid State - TRIM: Yes) Internal PCI 8.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 500.07 GB disk1 [APFS Virtual drive] 500.07 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 111.08 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 45 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 510 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2 - ST4000DX002-1H2178 4.00 TB (Mechanical - 7200 RPM) External Thunderbolt 6 Gigabit Serial ATA disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - L***e (Journaled HFS+) 4.00 TB (11.84 GB used) disk3 - General USB Flash Disk 15.64 GB External USB 480 Mbit/s USB disk3s1 - R****E (MS-DOS FAT32) 15.64 GB (4.35 GB used) disk4 - PNY USB 3.0 FD 247.93 GB External USB 5 Gbit/s USB disk4s1 - E********2 (MS-DOS FAT32) 247.85 GB (59.35 GB used) disk5 - PNY USB 3.0 FD 248.68 GB External USB 5 Gbit/s USB disk5s1 - E********1 (MS-DOS FAT32) 248.34 GB (59.37 GB used) disk6 - WD My Passport 25E4 4.00 TB External USB 5 Gbit/s USB disk6s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk6s2 - V******A 4.00 TB (72.69 GB used) disk7 - WD My Passport 25E1 4.00 TB External USB 5 Gbit/s USB disk7s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk7s2 - T**********E (Journaled HFS+) 4.00 TB (624.92 GB used) Mounted Volumes: disk1s1 - Macintosh HD 500.07 GB (Shared - 111.08 GB used, 392.62 GB available, 386.13 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] 500.07 GB (Shared - 2.15 GB used, 386.13 GB free) APFS Mount point: /private/var/vm disk2s2 - L***e 4.00 TB (11.84 GB used, 3.99 TB free) Journaled HFS+ Mount point: /Volumes/L***e Owners enabled: No disk3s1 - R****E 15.64 GB (4.35 GB used, 11.28 GB free) MS-DOS FAT32 Mount point: /Volumes/R****E disk4s1 - E********2 247.85 GB (59.35 GB used, 188.43 GB free) MS-DOS FAT32 Mount point: /Volumes/E********2 disk5s1 - E********1 248.34 GB (59.37 GB used, 188.90 GB free) MS-DOS FAT32 Mount point: /Volumes/E********1 disk6s2 - V******A 4.00 TB (72.69 GB used, 3.93 TB free) Mount point: /Volumes/V******A disk7s2 - T**********E 4.00 TB (624.92 GB used, 3.38 TB free) Journaled HFS+ Mount point: /Volumes/T**********E Network: Interface en0: Ethernet Interface fw0: Thunderbolt FireWire Interface en5: iPhone Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Mojave 10.14.6 (18G5033) Time since boot: Less than an hour Notifications: Microsoft Outlook.app 18 notifications HandBrake.app 3 notifications Security: System Status Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Unsigned Files: Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.symantec.sharedsettings.MES.plist Executable: /Library/Application Support/Symantec/Silo/MES/DomainSettings/SymSharedSettingsd Details: Restrictive app permissions - possibly adware Launchd: ~/Library/Application Scripts/Amazon Cloud Drive/restart_app.plist Executable: /usr/bin/osascript '/Users/***/Library/Application Scripts/Amazon Cloud Drive/restart_app.scpt' '/Applications/Amazon Photos.app' com.amazon.clouddrive.mac Details: Domain name invalid - possibly adware Running app: /Library/Printers/Brother/Utilities/Server/USBserver.app/Contents/MacOS/USBserver Running app: /Library/Printers/Brother/Utilities/Server/NETserver.app/Contents/MacOS/NETserver Apps: 5 32-bit Applications: 3 32-bit apps Kernel Extensions: /Applications/Toast 17 Titanium/MultiCam Capture and Editing.app [Loaded] Soundflower.kext (1.6.7 - SDK 10.7) /Applications/Toast 17 Titanium/Toast Titanium.app [Not Loaded] TDIXController64.kext (2.0) /Library/Extensions [Loaded] SymXIPS.kext (9.0.1 - SDK 10.10) [Loaded] SymInternetSecurity.kext (9.0.3 - SDK 10.10) [Loaded] SymIPS.kext (9.0.2 - SDK 10.10) [Loaded] NortonForMac.kext (9.0.1 - SDK 10.10) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 185 Apple tasks [Running] 99 Apple tasks System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 186 Apple tasks [Running] 110 Apple tasks Launch Agents: [Running] com.brother.LOGINserver.plist (? a1772de2 - installed 2018-08-29) [Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2019-07-24) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2020-04-21) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-04-21) [Running] com.symantec.uiagent.application.MES.plist (Symantec - installed 2020-03-26) Launch Daemons: [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-05-20) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2020-05-15) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2020-04-21) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2018-11-14) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-04-21) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-11-10) [Running] com.symantec.SymLUHelper.MES.plist (Symantec - installed 2020-03-26) [Loaded] com.symantec.UninstallerToolHelper.MES.plist (Symantec - installed 2020-03-26) [Loaded] com.symantec.deepsightdownload.MES.plist (Symantec - installed 2020-03-26) [Loaded] com.symantec.dsp.nortonaggregatord.MES.plist (Symantec - installed 2020-03-26) [Running] com.symantec.kexthelper.MES.plist (Symantec - installed 2020-03-26) [Loaded] com.symantec.liveupdate.daemon.MES.plist (Symantec - installed 2020-03-26) [Running] com.symantec.sharedsettings.MES.plist (? 84ffa067 - installed 2020-03-26) [Running] com.symantec.symdaemon.MES.plist (Symantec - installed 2020-03-26) [Running] com.symantec.symqual.detail.MES.plist (Symantec - installed 2020-03-26) [Loaded] com.symantec.symqual.panicreporter.MES.plist (Symantec - installed 2020-03-26) [Loaded] com.symantec.symqual.submit.MES.plist (Symantec - installed 2020-03-26) User Launch Agents: [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-17) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-17) User Login Items: [Running] Amazon Photos (AMZN Mobile LLC - installed 2020-06-05) Application /Applications/Amazon Photos.app [Not Loaded] CompressorHelper (App Store - installed 2019-12-13) Modern Login Item /Applications/Compressor.app/Contents/Library/LoginItems/CompressorHelper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2018-11-14) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2018-11-14) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] VimeoLauncher (App Store - installed 2020-05-12) Modern Login Item /Applications/Vimeo.app/Contents/Library/LoginItems/VimeoLauncher.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2020-05-29) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-07-16) BluetoothAudioPlugIn: 6.0.14 (Apple - installed 2020-06-05) AirPlay: 2.0 (Apple - installed 2020-06-05) AppleAVBAudio: 760.6 (Apple - installed 2019-12-13) BridgeAudioSP: 5.52 (Apple - installed 2020-06-05) iSightAudio: 7.7.3 (Apple - installed 2019-12-13) Safari Extensions: Webex Meetings (Cisco - installed 2020-04-08) Time Machine: Time Machine information not available without Full Drive Access. 9 local snapshots Oldest local snapshot: 2020-06-10 08:28:58 Last local snapshot: 2020-06-11 06:12:36 Performance: System Load: 1.19 (1 min ago) 0.92 (5 min ago) 0.45 (15 min ago) Nominal I/O speed: 9.78 MB/s File system: 16.03 seconds Write speed: 1287 MB/s Read speed: 2000 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 2 % Idle: 96 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) kernel_task 2.68 % (Apple) WindowServer 2.28 % (Apple) EtreCheckPro 2.28 % (Etresoft, Inc.) mdworker_shared (6) 1.20 % (Apple) sandboxd 0.60 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 1.41 GB (Etresoft, Inc.) Microsoft Outlook 483 MB (Microsoft Corporation) Finder 357 MB (Apple) mds_stores 270 MB (Apple) SymDaemon 268 MB (Symantec) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 44 KB / 16 KB (Apple) SymDaemon 20 KB / 28 KB (Symantec) AddressBookSourceSync 26 KB / 11 KB (Apple) com.apple.iCloudHelper 18 KB / 9 KB (Apple) syncdefaultsd 12 KB / 6 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) mds_stores 1 (Apple) WindowServer 1 (Apple) Microsoft Outlook 0 (Microsoft Corporation) mds 0 (Apple) tccd (2) 0 (Apple) Virtual Memory Information: Physical RAM: 32 GB Free RAM: 21.49 GB Used RAM: 6.54 GB Cached files: 3.97 GB Available RAM: 25.46 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-05-12 Microsoft OneNote for Mac (16.16.20050901) 2020-05-12 Microsoft PowerPoint for Mac (16.16.20050901) 2020-05-12 Vimeo (1.4.1) 2020-05-12 Microsoft Word for Mac (16.16.20050901) 2020-05-12 Microsoft Excel for Mac (16.16.20050901) 2020-05-13 Microsoft Outlook for Mac (16.16.20050901) 2020-05-14 Norton For Mac.Universal (8.5.6.37.37) 2020-05-15 Malwarebytes for Mac (1.0) 2020-05-29 WhatsApp (2.2021.4) 2020-05-29 XProtectPlistConfigData (2122) 2020-05-29 MRTConfigData (1.61) 2020-06-05 Safari (13.1.1) 2020-06-05 Security Update 2020-003 (10.14.6) Diagnostics Information (past 7-30 days): 2020-06-10 15:57:00 DiskImageMounter.app High CPU Use Executable: /System/Library/CoreServices/DiskImageMounter.app 2020-06-10 12:58:20 Final Cut Pro.app High CPU Use Executable: /Applications/Final Cut Pro.app 2020-06-09 17:34:50 mediaanalysisd Crash Executable: /System/Library/PrivateFrameworks/VideoProcessing.framework/Versions/A/mediaanalysisd Details: dyld3 mode 2020-06-07 11:14:32 HandBrake.app High CPU Use Executable: /Applications/HandBrake.app 2020-06-01 19:22:49 Kernel Panic (20 times) Details: panic(cpu 0 caller 0xffffff8006adca9d): Kernel trap at 0xffffff7f88c02 79e, type 14=page fault, registers: 3rd party kernel extensions: com.Cycling74.driver.Soundflower com.symantec.SymXIPS com.symantec.internetSecurity.kext com.symantec.ips.kext com.symantec.nfm.kext End of report