EtreCheckPro version: 6.4.3 (6E010) Report generated: 2021-04-14 18:01:20 Download EtreCheckPro from https://etrecheck.com Runtime: 3:01 Performance: Excellent Problem: Computer is restarting Description: Computer is randomly crashing and rebooting after installing OWC ram s pecific for this model and upgrading the OS to Big Sur. Ram passes mem test. Major Issues: Anything that appears on this list needs immediate attention. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps crashing - There have been numerous app crashes. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Hardware Information: iMac (Retina 5K, 27-inch, 2019) iMac Model: iMac19,1 3 GHz 6-Core Intel Core i5 (i5-8500) CPU: 6-core 32 GB RAM - Upgradeable BANK 0/ChannelA-DIMM0 - 16 GB DDR4 2667 BANK 1/ChannelA-DIMM1 - Empty BANK 2/ChannelB-DIMM0 - 16 GB DDR4 2667 BANK 3/ChannelB-DIMM1 - Empty Video Information: Radeon Pro 570X - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 (APFS) [APFS Container] (Shared - 15.05 GB used) disk2s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.05 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 389 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 614 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s5 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 43.32 GB used) disk2s6 - Update (APFS) (Shared - 2 MB used) disk1 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express disk1s1 - EFI [EFI] 315 MB disk1s2 [APFS Fusion Drive] 27.55 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 (APFS) [APFS Container] (Shared - 15.05 GB used) disk2s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.05 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 389 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 614 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s5 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 43.32 GB used) disk2s6 - Update (APFS) (Shared - 2 MB used) Mounted Volumes: disk2s1s1 - Macintosh HD [APFS Snapshot] 1.03 TB (Shared - 15.05 GB used, 967.13 GB available, 961.49 GB free) APFS Mount point: / Read-only: Yes disk2s2 - Preboot [APFS Preboot] 1.03 TB (Shared - 389 MB used, 961.49 GB free) APFS Mount point: /System/Volumes/Preboot disk2s4 - VM [APFS VM] 1.03 TB (Shared - 2.15 GB used, 961.49 GB free) APFS Mount point: /System/Volumes/VM disk2s5 - Macintosh HD - Data [APFS Virtual drive] 1.03 TB (Shared - 43.32 GB used, 967.13 GB available, 961.49 GB free) APFS Mount point: /System/Volumes/Data disk2s6 - Update 1.03 TB (Shared - 2 MB used, 961.49 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 41.53 GB available System Software: macOS Big Sur 11.2.3 (20D91) Time since boot: Less than an hour Notifications: AntivirusforMac.app 23 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Bitdefender Unsigned Files: Launchd: /Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.malwarebytes.mbam.settings.daemon.plist Executable: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/SettingsDaemon.app/Contents/MacOS/SettingsDaemon Details: Exact match found in the legitimate list - probably OK System Extensions: [Running] Bitdefender.SPSE - version 1.5.0 (Bitdefender SRL - 2021-04-13) Application: /Applications/Bitdefender/BitdefenderAgent.app - version 1.5.0 (Bitdefender SRL - 2021-04-13) [Not Loaded] com.bitdefender.vpn.neprovider - version 3.0.1 (Bitdefender SRL - 2021-03-29) Application: /Applications/Bitdefender/Bitdefender VPN.app - version 3.0.1 (Bitdefender SRL - 2021-03-29) System Launch Agents: [Not Loaded] 18 Apple tasks [Loaded] 196 Apple tasks [Running] 117 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 195 Apple tasks [Running] 128 Apple tasks [Other] One Apple task Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-16) [Running] com.bitdefender.antivirusformac.plist (Bitdefender SRL - installed 2021-04-14) [Other] com.malwarebytes.mbam.frontend.agent.plist (? 1b555a92 - installed 2021-01-19) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-03-13) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-04-13) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-08) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-08) [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2021-02-03) [Loaded] com.bitdefender.AuthHelperTool.plist (Bitdefender SRL - installed 2021-03-23) [Not Loaded] com.bitdefender.agent.plist (Bitdefender SRL - installed 2021-04-13) [Loaded] com.bitdefender.upgrade.plist (Bitdefender SRL - installed 2021-04-05) [Running] com.canonical.multipassd.plist (Michal Sawicz - installed 2021-01-29) [Running] com.crystalidea.macsfancontrol.smcwrite.plist (Ilya Parniuk - installed 2021-04-13) [Other] com.malwarebytes.mbam.rtprotection.daemon.plist (? 674540fe - installed 2021-03-05) [Loaded] com.malwarebytes.mbam.settings.daemon.plist (? a40d558f - installed 2021-01-19) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-13) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-13) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-04-13) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-08-04) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-01-16) [Running] com.privateinternetaccess.vpn.daemon.plist (London Trust Media Incorporated - installed 2021-04-07) User Launch Agents: [Not Loaded] com.canonical.multipass.gui.autostart.plist (? 0 - installed 2021-01-29) [Other] minergate.plist (? 0 - installed 2021-02-05) User Login Items: [Not Loaded] AppCleaner SmartDelete (Julien Ramseier - installed 2021-01-28) Modern Login Item /Applications/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app [Not Loaded] Bitdefender VPN Helper (Bitdefender SRL - installed 2021-03-29) Modern Login Item /Applications/Bitdefender/Bitdefender VPN.app/Contents/Library/LoginItems/Bitdefender VPN Helper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-03-13) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-03-13) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] StartUpHelper (Spotify - installed 2021-04-06) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app Internet Plug-ins: AdobePDFViewer: 21.001.20145 (Adobe Systems, Inc. - installed 2021-03-10) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-03-10) Safari Extensions: Anti-tracker Engine (Bitdefender SRL - installed 2021-04-14) Anti-tracker Icon (Bitdefender SRL - installed 2021-04-14) TrafficLight (Bitdefender SRL - installed 2021-04-14) Backup: Auto backup: Yes Destinations: t**********e [Network] (Last used) Total size: 995.73 GB Total number of backups: 31 Oldest backup: 2021-03-01 18:09:55 Last backup: 2021-04-14 16:44:47 5 local snapshots Oldest local snapshot: 2021-04-14 09:33:50 Last local snapshot: 2021-04-14 17:33:22 Performance: System Load: 1.12 (1 min ago) 1.28 (5 min ago) 0.69 (15 min ago) Nominal I/O speed: 1.81 MB/s File system: 22.70 seconds Write speed: 448 MB/s Read speed: 1466 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 9 % Idle: 87 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 15.16 % (Etresoft, Inc.) WindowServer 5.52 % (Apple) BDLDaemon 5.50 % (Bitdefender SRL) cloudd 5.22 % (Apple) photolibraryd 4.82 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) BDLDaemon 755 MB (Bitdefender SRL) EtreCheckPro 633 MB (Etresoft, Inc.) mdworker_shared (19) 211 MB (Apple) Finder 148 MB (Apple) softwareupdated 111 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 2 MB / 190 KB (Apple) homed 67 KB / 11 KB (Apple) netbiosd 15 KB / 4 KB (Apple) rapportd 11 KB / 4 KB (Apple) BDCoreIssues 883 B / 194 B (Bitdefender SRL) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 3 (Apple) BDLDaemon 1 (Bitdefender SRL) photolibraryd 0 (Apple) bluetoothd 0 (Apple) photoanalysisd 0 (Apple) Virtual Memory Information: Physical RAM: 32 GB Free RAM: 23.72 GB Used RAM: 4.97 GB Cached files: 3.32 GB Available RAM: 27.03 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-02-14 macOS 11.2.1 (11.2.1) 2021-02-16 Microsoft Outlook (16.46.21021202) 2021-02-16 Adobe Acrobat Reader DC (Continuous) (21.001.20135) 2021-02-16 Microsoft OneNote (16.46.21021202) 2021-02-25 Adobe Acrobat Reader DC (21.001.20142) (21.001.20142) 2021-03-03 macOS 11.2.2 (11.2.2) 2021-03-05 Malwarebytes for Mac (1.0) 2021-03-10 Adobe Acrobat Reader DC (21.001.20145) (21.001.20145) 2021-03-15 macOS 11.2.3 (11.2.3) 2021-03-19 MRTConfigData (1.76) 2021-04-01 XProtectPlistConfigData (2143) 2021-04-13 Microsoft AutoUpdate (4.34.21041102) 2021-04-13 Microsoft Excel (16.48.21041102) 2021-04-13 Microsoft PowerPoint (16.48.21041102) 2021-04-13 Microsoft Word (16.48.21041102) Clean up: /Library/LaunchAgents/com.malwarebytes.mbam.frontend.agent.plist /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/FrontendAgent.app/Contents/MacOS/FrontendAgent Executable not found /Library/LaunchDaemons/com.malwarebytes.mbam.rtprotection.daemon.plist /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/RTProtectionDaemon.app/Contents/MacOS/RTProtectionDaemon Executable not found /Library/Application Support/com.canonical.multipass/Resources/com.canonical.multipass.gui.autostart.plist multipass.gui Executable not found ~/Library/LaunchAgents/minergate.plist ~/Applications/MinerGate.app/Contents/MacOS/MinerGate Executable not found ~/Library/LaunchAgents/com.canonical.multipass.gui.autostart.plist multipass.gui Executable not found Diagnostics Information (past 7-30 days): 2021-04-14 17:05:48 MoneroCart.app High CPU Use (3 times) Executable: /Applications/MoneroCart.app 2021-04-14 17:01:28 Kernel Panic (2 times) Details: panic(cpu 1 caller 0xffffff800fbee1e6): Kernel trap at 0xffffff800fa9d 1dd, type 13=general protection, registers: 2021-04-14 12:42:24 AntivirusforMac.app High CPU Use Executable: /Library/Bitdefender/*/AntivirusforMac.app 2021-04-13 11:32:25 photoanalysisd Crash (19 times) Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd Details: dyld3 mode 2021-04-13 10:45:50 CoreRoutineHelperService Crash (9 times) Executable: /System/Library/PrivateFrameworks/CoreRoutine.framework/Versions/A/XPCServices/CoreRoutineHelperService.xpc/Contents/MacOS/CoreRoutineHelperService Details: dyld3 mode 2021-04-10 16:20:11 Firefox.app High CPU Use Executable: /Applications/Firefox.app End of report