EtreCheckPro version: 6.4.4 (6E015) Report generated: 2021-07-11 19:09:06 Download EtreCheckPro from https://etrecheck.com Runtime: 2:51 Performance: Excellent Problem: Other problem Description: Canâ t open file on desktop. All the files(.pdf .png .csv .doc) I put o n the desktop (under the Desktop path) are inaccessible and cannot be opened, moved, or deleted. Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (13-inch, 2020, Two Thunderbolt 3 ports) MacBook Pro Model: MacBookPro16,3 1.4 GHz Quad-Core Intel Core i5 (i5-8257U) CPU: 4-core 16 GB RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 8 GB LPDDR3 2133 BANK 2/ChannelB-DIMM0 - 8 GB LPDDR3 2133 Battery: Health = Normal - Cycle count = 123 Video Information: Intel Iris Plus Graphics 645 - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 BenQ GW2470 1920 x 1080 Drives: disk0 - APPLE SSD AP0256N 251.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 250.69 GB disk1 [APFS Virtual drive] 250.69 GB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (Shared - 23.96 GB used) disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 23.96 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 147.34 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (Shared - 331 MB used) disk1s4 - Recovery (APFS) [Recovery] (Shared - 614 MB used) disk1s5 - VM (APFS) [APFS VM] (Shared - 20 KB used) disk1s6 - Update (APFS) (Shared - 114 MB used) disk2 - StoreJet Transcend 1.00 TB External USB 5 Gbit/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 [APFS Container] 512.00 GB disk3 [APFS Virtual drive] 512.00 GB (Shared by 1 volumes) disk3s2 - T*********e (APFS) (Shared - 161.52 GB used) disk2s3 - T**********D (Journaled HFS+) 487.73 GB (1.95 GB used) Mounted Volumes: disk1s1 [APFS Container] 250.69 GB (Shared - 23.96 GB used, 78.19 GB free) APFS Mount point: /System/Volumes/Update/mnt1 Encrypted Partitions: disk1s1s1 disk1s1s1 - Macintosh HD [APFS Snapshot] 250.69 GB (Shared - 23.96 GB used, 88.29 GB available, 78.19 GB free) APFS Mount point: / Read-only: Yes disk1s2 - Macintosh HD - Data [APFS Virtual drive] 250.69 GB (Shared - 147.34 GB used, 88.29 GB available, 78.19 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s3 - Preboot [APFS Preboot] 250.69 GB (Shared - 331 MB used, 78.19 GB free) APFS Mount point: /System/Volumes/Preboot disk1s5 - VM [APFS VM] 250.69 GB (Shared - 20 KB used, 78.19 GB free) APFS Mount point: /System/Volumes/VM disk1s6 - Update 250.69 GB (Shared - 114 MB used, 78.19 GB free) APFS Mount point: /System/Volumes/Update disk2s3 - T**********D 487.73 GB (1.95 GB used, 485.85 GB available, 485.78 GB free) Journaled HFS+ Mount point: /Volumes/T**********D Owners enabled: No disk3s2 - T*********e 512.00 GB (Shared - 161.52 GB used, 350.37 GB available, 350.32 GB free) APFS Mount point: /Volumes/T*********e Network: Interface en4: Bluetooth PAN Interface en6: USB 10/100/1000 LAN Interface en7: USB 10/100 LAN Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en5: iPhone Interface bridge0: Thunderbolt Bridge iCloud Quota: 2.42 GB available System Software: macOS Big Sur 11.2.2 (20D80) Time since boot: About an hour Configuration Files: /etc/hosts - Count: 1 Notifications: LINE.app 5 notifications EtreCheckPro.app one notification Creative Cloud.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: ~/Library/LaunchAgents/homebrew.mxcl.mongodb-community.plist Executable: /usr/local/opt/mongodb-community/bin/mongod --config /usr/local/etc/mongod.conf Details: Domain name invalid - possibly adware Launchd: ~/Library/LaunchAgents/com.node.HIPKILocalServer.cht.plist Executable: /bin/zsh -c ~/Library/HiPKILocalSignServer/runHIPKILocalServer.sh Details: Domain name invalid - possibly adware Launchd: /Library/LaunchDaemons/net.pulsesecure.UninstallPulse.plist Executable: /Library/Application Support/Pulse Secure/Pulse/Uninstall.app/Contents/Resources/uninstaller Details: Exact match found in the legitimate list - probably OK Apps: 28 System Extensions: [Not Loaded] PulseSecureFirewallSysExt - version 1.0 (Pulse Secure LLC - 2020-10-16) Application: /Applications/Pulse Secure.app - version 9.1.9 (Pulse Secure LLC - 2021-07-11) Kernel Extensions: /Applications/Pulse Secure.app [Not Loaded] PulseSecureFirewall.kext - net.pulsesecure.PulseSecureFirewall (9.1.9 - SDK 10.13) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 175 Apple tasks [Running] 139 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 183 Apple tasks [Running] 141 Apple tasks [Other] One Apple task Launch Agents: [Other] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2020-10-07) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2021-04-25) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-25) [Loaded] com.adobe.ccxprocess.plist (Adobe Systems, Inc. - installed 2020-10-07) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-03-11) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-06-16) [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2021-03-12) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2021-03-12) [Not Loaded] net.pulsesecure.pulsetray.plist (Pulse Secure LLC - installed 2021-03-13) [Loaded] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2016-10-26) Launch Daemons: [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2020-10-07) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2021-04-25) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-11) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-11) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-06-16) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-08-04) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-05-24) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2021-03-12) [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2021-03-12) [Running] net.pulsesecure.AccessService.plist (Pulse Secure LLC - installed 2021-03-13) [Loaded] net.pulsesecure.UninstallPulse.plist (? 54408489 - installed 2021-03-13) [Not Loaded] org.eyebeam.SelfControl.plist (Charlie Stigler - installed 2021-07-07) [Loaded] org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2016-10-26) User Launch Agents: [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-25) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-05) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-05) [Running] com.node.HIPKILocalServer.cht.plist (? 0 - installed 2021-06-13) [Running] homebrew.mxcl.mongodb-community.plist (? 0 - installed 2020-12-18) User Login Items: [Not Loaded] AppCleaner SmartDelete (Julien Ramseier - installed 2021-01-03) Modern Login Item /Applications/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app [Running] Backup and Sync (Google, Inc. - installed 2021-06-19) Application /Applications/Backup and Sync.app [Running] CheatSheet (Stefan Fuerst - installed 2020-07-31) Application /Applications/CheatSheet.app [Loaded] DockerHelper (Docker Inc - installed 2021-05-07) Modern Login Item /Applications/Docker.app/Contents/Library/LoginItems/DockerHelper.app [Loaded] LauncherApplication (App Store - installed 2021-03-05) Modern Login Item /Applications/Hidden Bar.app/Contents/Library/LoginItems/LauncherApplication.app [Not Loaded] Messenger Login Helper (App Store - installed 2021-06-15) Modern Login Item /Applications/Messenger.app/Contents/Library/LoginItems/Messenger Login Helper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-03-11) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-03-11) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] StartUpHelper (Spotify - installed 2021-06-29) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] TeamViewerMeetingLoginItem (TeamViewer GmbH - installed 2021-03-29) Modern Login Item /Applications/TeamViewer.app/Contents/Library/LoginItems/TeamViewerMeetingLoginItem.app Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2020-10-07) Safari Extensions: AdBlock Engine (App Store - installed 2020-12-26) AdBlock Icon (App Store - installed 2020-12-26) Webex Meetings (Cisco - installed 2021-01-30) Backup: Auto backup: Yes Volumes being backed up: Macintosh HD: Disk size: 250.69 GB - Disk used: 172.50 GB Destinations: T*********e [Local] (Last used) Total size: 511.84 GB Total number of backups: 32 Oldest backup: 2021-06-05 19:14:45 Last backup: 2021-07-11 19:01:29 14 local snapshots Oldest local snapshot: 2021-07-10 19:46:51 Last local snapshot: 2021-07-11 18:59:32 Performance: System Load: 1.66 (1 min ago) 2.15 (5 min ago) 2.16 (15 min ago) Nominal I/O speed: 0.21 MB/s File system: 14.21 seconds Write speed: 1143 MB/s Read speed: 1603 MB/s CPU Usage Snapshot: Type Overall System: 5 % User: 8 % Idle: 87 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 31.80 % (Apple) Safari 14.74 % (Apple) EtreCheckPro 8.64 % (Etresoft, Inc.) com.apple.WebKit.WebContent (8) 8.32 % (Apple) com.apple.AppleUserHIDDrivers (17) 7.10 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (8) 968 MB (Apple) Google Chrome Helper (Renderer) (7) 821 MB (Google, Inc.) EtreCheckPro 618 MB (Etresoft, Inc.) Backup and Sync (3) 577 MB (Google, Inc.) Safari 332 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) corespeechd 3 KB / 13 MB (Apple) biometrickitd 523 KB / 80 KB (Apple) mDNSResponder 295 KB / 240 KB (Apple) LINE 223 KB / 30 KB (App Store) remoted 48 KB / 62 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) Backup and Sync (3) 1 (Google, Inc.) com.apple.WebKit.WebContent (8) 1 (Apple) Safari 1 (Apple) mongod 0 (? - /usr/local/opt/mongodb-community/bin) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 838 MB Used RAM: 9.34 GB Cached files: 5.85 GB Available RAM: 6.66 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-05-24 Microsoft Teams (1.00.411161) 2021-05-25 ç é é£ è» 9 (28400) 2021-05-25 WarOps (3.23.0) 2021-06-15 Messenger (97.11.116) 2021-06-16 Microsoft AutoUpdate (4.36.21061301) 2021-06-16 Microsoft Excel (16.50.21061301) 2021-06-16 Microsoft OneNote (16.50.21061301) 2021-06-16 Microsoft Outlook (16.50.21061301) 2021-06-16 Microsoft PowerPoint (16.50.21061301) 2021-06-16 Microsoft Word (16.50.21061301) 2021-06-17 IBM SPSS Statistics (28.0) 2021-06-30 XProtectPlistConfigData (2149) 2021-06-30 MRTConfigData (1.81) 2021-07-10 Zoom (5.7.1.499) Diagnostics Information (past 7-30 days): 2021-07-11 18:35:45 Backup and Sync.app Crash (75 times) Executable: /Applications/Backup and Sync.app Details: objc_msgSend() selector name: updatePath:withStatus: 2021-07-10 19:20:37 R Crash (5 times) Executable: /Applications/IBM SPSS Statistics/*/R Details: dyld: launch, loading dependent libraries DYLD_FALLBACK_LIBRARY_PATH=/Applications/IBM SPSS Statistics/Resources /R/lib/R/lib 2021-07-09 03:00:07 syspolicyd High CPU Use Executable: /usr/libexec/syspolicyd 2021-07-08 16:33:42 SPSS Statistics.app Hang Executable: /Applications/IBM SPSS Statistics/SPSS Statistics.app 2021-07-08 01:39:08 com.apple.WebKit.WebContent High CPU Use (4 times) Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent 2021-07-05 22:17:09 systemstats High CPU Use Executable: /usr/sbin/systemstats End of report