EtreCheckPro version: 6.8.9 (68074) Report generated: 2025-04-29 11:20:42 Download EtreCheckPro from https://etrecheck.com Runtime: 9:11 Performance: Poor Problem: Computer is restarting Major Issues: Anything that appears on this list needs immediate attention. Poor performance - EtreCheck report shows poor performance. This is unusual. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Limited permissions - More information may be available with Full Disk Access. Hardware Information: iMac (Retina 5K, 27-inch, 2019) Status: Supported iMac Model: iMac19,1 3 GHz 6-Core Intel Core i5 (i5-8500) CPU: 6-core 16 GB RAM - Upgradeable BANK 0/ChannelA-DIMM0 - Empty BANK 1/ChannelA-DIMM1 - 16 GB DDR4 2667 BANK 2/ChannelB-DIMM0 - Empty BANK 3/ChannelB-DIMM1 - Empty Video Information: Radeon Pro 570X - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 - M*****************a (APFS) [APFS Virtual drive] (294.10 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (2.40 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.29 GB used) disk2s4 (APFS) [APFS Container] (10.74 GB used) disk2s4s1 - Macintosh HD (APFS) [APFS Snapshot] (10.74 GB used) disk2s5 - Update (APFS) (3 MB used) disk2s6 - VM (APFS) [APFS VM] (1 MB used) disk1 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express S.M.A.R.T. Details: 1% used, 20.00 TB written, 100% health, 256 unsafe shutdowns disk1s1 - EFI [EFI] 315 MB disk1s2 [APFS Fusion Drive] 27.69 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 - M*****************a (APFS) [APFS Virtual drive] (294.10 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (2.40 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.29 GB used) disk2s4 (APFS) [APFS Container] (10.74 GB used) disk2s4s1 - Macintosh HD (APFS) [APFS Snapshot] (10.74 GB used) disk2s5 - Update (APFS) (3 MB used) disk2s6 - VM (APFS) [APFS VM] (1 MB used) Mounted Volumes: disk2s1 - M*****************a [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Fusion drive Used: 294.10 GB Shared values Size: 1.03 TB Free: 714.64 GB Available: 721.92 GB disk2s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Fusion drive Used: 2.40 GB Shared values Size: 1.03 TB Free: 714.64 GB Available: 721.92 GB disk2s4s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Fusion drive Read-only: Yes Used: 10.74 GB Shared values Size: 1.03 TB Free: 714.64 GB Available: 721.92 GB disk2s5 - Update Filesystem: APFS Mount point: /System/Volumes/Update Fusion drive Used: 3 MB Shared values Size: 1.03 TB Free: 714.64 GB Available: 721.92 GB disk2s6 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Fusion drive Used: 1 MB Shared values Size: 1.03 TB Free: 714.64 GB Available: 721.92 GB disk4s1 - Creedence11M6270.SECUREPKITRUSTSTOREASSETS_SECUREPKITRUSTSTORE_Cryptex Filesystem: APFS Disk Image Mount point: /System/Library/A******2/c*********************************e/p**********o/6********************************************t/.********a Read-only: Yes Size: 4 MB USB: USB 3.1 bus Apple Inc. - FaceTime HD Camera (Built-in) USB 3.1 bus Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge System Software: macOS Sequoia 15.1.1 (24B91) Installed 2024-11-27 Time since boot: Less than an hour Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Running app: /Library/DropboxHelperTools/Dropbox_u501/dbkextd Details: Domain name invalid - possibly malware Apps: 1 System Launch Daemons: [Not Loaded] 42 Apple tasks [Loaded] 183 Apple tasks [Running] 181 Apple tasks [Other] 4 Apple tasks System Launch Agents: [Not Loaded] 25 Apple tasks [Loaded] 199 Apple tasks [Running] 223 Apple tasks Launch Daemons: [Not Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2024-12-08) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Not Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2024-12-08) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Running] com.autodesk.AdskLicensingService.plist (Autodesk - installed 2025-02-04) Command: /Library/Application Support/Autodesk/AdskLicensing/Current/AdskLicensingService/AdskLicensingService --run [Not Loaded] com.autodesk.adskaccessservicehost.plist (Autodesk - installed 2025-03-21) Executable: /Library/Application Support/Autodesk/AdODIS/V1/Setup/AdskAccessServiceHost [Running] com.citrix.CtxWorkspaceHelperDaemon.plist (Citrix Systems, Inc. - installed 2025-02-06) Executable: /Library/Application Support/Citrix Receiver/CtxWorkspaceHelperDaemon.app/Contents/MacOS/CtxWorkspaceHelperDaemon [Running] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2025-02-06) Executable: /Library/Application Support/Citrix Receiver/ctxusbd [Running] com.citrix.ctxworkspaceupdater.plist (Citrix Systems, Inc. - installed 2025-02-06) Executable: /Library/Application Support/Citrix Receiver/ctxworkspaceupdater [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2025-04-12) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2025-04-29) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2024-10-19) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Running] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2024-10-19) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2024-10-19) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper Launch Agents: [Not Loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2024-12-08) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Loaded] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2025-02-06) Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2025-02-06) Executable: /usr/local/libexec/Citrix Workspace Helper.app/Contents/MacOS/Citrix Workspace Helper [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2025-02-06) Executable: /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords [Running] com.citrix.safariadapter.plist (Citrix Systems, Inc. - installed 2025-02-06) Executable: /Library/Application Support/Citrix Receiver/SafariAdapter.app/Contents/MacOS/SafariAdapter [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2025-04-12) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Loaded] com.microsoft.SyncReporter.plist (Microsoft Corporation - installed 2025-04-29) Executable: /Applications/OneDrive.app/Contents/SyncReporter.app/Contents/MacOS/SyncReporter [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-10-14) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Running] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-10-19) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent User Launch Agents: [Not Loaded] com.adobe.ccxprocess.plist (Not signed - installed 2025-03-28) Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot [Loaded] com.dropbox.DropboxUpdater.wake.plist (Dropbox, Inc. - installed 2025-04-15) Command: ~/Library/Application Support/Dropbox/DropboxUpdater/Current/DropboxUpdater.app/Contents/MacOS/DropboxUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 [Not Loaded] com.dropbox.dropboxmacupdate.xpcservice.plist (Not signed - installed 2025-04-01) User Login Items: [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2025-04-29) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2025-04-29) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2025-02-06) Modern Login Item /Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app [Not Loaded] PasswordsMenuBarExtra (Apple - installed 2024-11-15) Modern Login Item /System/Applications/Passwords.app/Contents/Library/LoginItems/PasswordsMenuBarExtra.app Applications: 748 Apple apps 115 3rd party apps 25 x86-only apps One unsigned app App Extensions: Plugins: [Not Loaded] CalendarIndexer - /Applications/WeekCal.app Widgets: [Loaded] PowerPointWidgetKit - /Applications/Microsoft PowerPoint.app [Loaded] WeekCalWidgets - /Applications/WeekCal.app [Loaded] WordWidgetKit - /Applications/Microsoft Word.app [Loaded] CalendarWidgetExtension - /Applications/Microsoft Outlook.app [Loaded] QuickAccessWidget - /Applications/Citrix Workspace.app [Loaded] ExcelWidgetKit - /Applications/Microsoft Excel.app File providers: [Loaded] Dropbox - /Applications/Dropbox.app [Loaded] OneDrive File Provider - /Applications/OneDrive.app Share services: [Loaded] Dropbox Transfer - /Applications/Dropbox.app [Loaded] OneNote - /Applications/Microsoft OneNote.app Finder sync extensions: [Not Loaded] OneDrive Finder Integration - /Applications/OneDrive.app [Loaded] Dropbox Finder Extension - /Applications/Dropbox.app QuickLook Previews: [Loaded] EtreCheckQuickLook - /Applications/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck Backup: Time Machine information is limited without Full Disk Access Performance: System Load: 2.10 (1 min ago) 2.85 (5 min ago) 2.53 (15 min ago) Nominal I/O usage: 13.21 MB/s File system: 24.16 seconds Write speed: 144 MB/s Read speed: 537 MB/s CPU Usage Snapshot: Type Overall System: 8 % User: 12 % Idle: 80 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) codesign 39.10 % (Apple) EtreCheckPro 34.96 % (Etresoft, Inc.) kernel_task 9.62 % (Apple) Citrix Viewer 8.66 % (Citrix Systems, Inc.) WindowServer 5.80 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (13) 1.62 GB (Apple) EtreCheckPro 978 MB (Etresoft, Inc.) Dropbox (3) 716 MB (Dropbox, Inc.) Safari 318 MB (Apple) Mail 293 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) nsurlsessiond 380 MB / 2 MB (Apple) Mail 160 MB / 53 KB (Apple) com.apple.WebKit.Networking 30 MB / 333 KB (Apple) rapportd 1 MB / 56 KB (Apple) mDNSResponder 406 KB / 178 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) XprotectService (2) 47 (Apple) WindowServer 3 (Apple) Citrix Viewer 3 (Citrix Systems, Inc.) syspolicyd 2 (Apple) com.apple.WebKit.WebContent (13) 2 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 52 MB Used RAM: 9.25 GB Cached files: 6.70 GB Available RAM: 6.75 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2025-03-05 Microsoft OneDrive (25.60.330) - Installer 2025-03-05 XProtectPlistConfigData (5289) - Software update 2025-03-05 XProtectPayloads (151) - Software update 2025-03-11 XProtectCloudKitUpdate (5290) - XProtectUpdateService 2025-03-12 Microsoft OneDrive (25.60.330) - Installer 2025-03-12 Microsoft Excel (16.96.25042021) - Installer 2025-03-12 Microsoft OneNote (16.96.25041326) - Installer 2025-03-12 Microsoft Outlook (16.95.25032931) - Installer 2025-03-12 Microsoft PowerPoint (16.95.25040241) - Installer 2025-03-12 Microsoft Word (16.95.25040241) - Installer 2025-03-12 Microsoft Word (16.95.25040241) - Installer 2025-03-12 XProtectPlistConfigData (5290) - Software update 2025-03-13 Adobe Acrobat (25.001.20432) (25.001.20432) - Installer 2025-03-15 Microsoft Teams (25060.203.3471.5023) - Installer 2025-03-19 Microsoft Excel (16.96.25042021) - Installer 2025-03-19 Microsoft OneNote (16.96.25041326) - Installer 2025-03-19 Microsoft Outlook (16.95.25032931) - Installer 2025-03-19 Microsoft PowerPoint (16.95.25040241) - Installer 2025-03-19 Microsoft Word (16.95.25040241) - Installer 2025-03-19 Microsoft OneDrive (25.60.330) - Installer 2025-03-20 BankID (7.15.0) - Installer 2025-03-20 Handelsbanken (1.0) - Installer 2025-03-20 Adobe Acrobat (25.001.20438) (25.001.20438) - Installer 2025-03-20 Microsoft Word (16.95.25040241) - Installer 2025-03-20 Microsoft Word (16.95.25040241) - Installer 2025-03-25 Microsoft OneDrive (25.60.330) - Installer 2025-03-26 XProtectCloudKitUpdate (5291) - XProtectUpdateService 2025-03-26 XProtectPlistConfigData (5291) - Software update 2025-03-28 Microsoft Outlook (16.95.25032931) - Installer 2025-04-01 Microsoft OneDrive (25.60.330) - Installer 2025-04-02 XProtectCloudKitUpdate (5292) - XProtectUpdateService 2025-04-02 Microsoft Excel (16.96.25042021) - Installer 2025-04-02 Microsoft Outlook (16.95.25032931) - Installer 2025-04-02 Microsoft PowerPoint (16.95.25040241) - Installer 2025-04-02 Microsoft Word (16.95.25040241) - Installer 2025-04-02 Microsoft Outlook (16.95.25032931) - Installer 2025-04-02 Microsoft Word (16.95.25040241) - Installer 2025-04-02 XProtectPlistConfigData (5292) - Software update 2025-04-02 Microsoft Teams (25072.1704.3539.4369) - Installer 2025-04-04 Microsoft Excel (16.96.25042021) - Installer 2025-04-04 Microsoft PowerPoint (16.95.25040241) - Installer 2025-04-04 Microsoft Word (16.95.25040241) - Installer 2025-04-08 Microsoft OneDrive (25.60.330) - Installer 2025-04-14 XProtectCloudKitUpdate (5293) - XProtectUpdateService 2025-04-14 XProtectPlistConfigData (5293) - Software update 2025-04-15 Microsoft Word (16.95.25040241) - Installer 2025-04-15 Microsoft OneDrive (25.60.330) - Installer 2025-04-15 Microsoft Teams (25072.1706.3545.2957) - Installer 2025-04-15 Microsoft Word (16.95.25040241) - Installer 2025-04-29 Microsoft OneDrive (25.60.330) - Installer 2025-04-29 Microsoft OneNote (16.96.25041326) - Installer 2025-04-29 XProtectCloudKitUpdate (5296) - XProtectUpdateService 2025-04-29 Microsoft Excel (16.96.25042021) - Installer Clean up: ~/Library/LaunchAgents/com.adobe.ccxprocess.plist /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess Executable not found Diagnostics Information (past 60 days): End of report