EtreCheckPro version: 6.4.3 (6E010) Report generated: 2021-03-26 15:18:55 Download EtreCheckPro from https://etrecheck.com Runtime: 2:55 Performance: Excellent Problem: Computer is restarting Description: My Mac is brand new having only bought it end of last year. It keeps freezing and then restarts itself. When it is booting up again thereâ s a black screen saying â Your Mac restarted due to a problemâ . Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy RAM usage - Apps are using a large amount of RAM. Apps crashing - There have been numerous app crashes. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Hardware Information: iMac (Retina 4K, 21.5-inch, 2019) iMac Model: iMac19,2 3 GHz 6-Core Intel Core i5 (i5-8500) CPU: 6-core 16 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/ChannelA-DIMM0 - 8 GB DDR4 2667 BANK 2/ChannelB-DIMM0 - 8 GB DDR4 2667 Video Information: Radeon Pro 560X - VRAM: 4 GB iMac (built-in) 4096 x 2304 Drives: disk0 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 27.55 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 (APFS) [APFS Container] (Shared - 15.05 GB used) disk2s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.05 GB used) disk2s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 107.56 GB used) disk2s3 - Preboot (APFS) [APFS Preboot] (Shared - 399 MB used) disk2s4 - Recovery (APFS) [Recovery] (Shared - 614 MB used) disk2s5 - VM (APFS) [APFS VM] (Shared - 2.98 GB used) disk2s6 - Update (APFS) (Shared - 3 MB used) disk1 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 (APFS) [APFS Container] (Shared - 15.05 GB used) disk2s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.05 GB used) disk2s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 107.56 GB used) disk2s3 - Preboot (APFS) [APFS Preboot] (Shared - 399 MB used) disk2s4 - Recovery (APFS) [Recovery] (Shared - 614 MB used) disk2s5 - VM (APFS) [APFS VM] (Shared - 2.98 GB used) disk2s6 - Update (APFS) (Shared - 3 MB used) Mounted Volumes: disk2s1s1 - Macintosh HD [APFS Snapshot] 1.03 TB (Shared - 15.05 GB used, 897.10 GB available, 896.42 GB free) APFS Mount point: / Read-only: Yes disk2s2 - Macintosh HD - Data [APFS Virtual drive] 1.03 TB (Shared - 107.56 GB used, 897.10 GB available, 896.42 GB free) APFS Mount point: /System/Volumes/Data disk2s3 - Preboot [APFS Preboot] 1.03 TB (Shared - 399 MB used, 896.42 GB free) APFS Mount point: /System/Volumes/Preboot disk2s5 - VM [APFS VM] 1.03 TB (Shared - 2.98 GB used, 896.42 GB free) APFS Mount point: /System/Volumes/VM disk2s6 - Update 1.03 TB (Shared - 3 MB used, 896.42 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 5.00 GB available System Software: macOS Big Sur 11.2.3 (20D91) Time since boot: About 3 hours Notifications: Slack.app 22 notifications Creative Cloud.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchDaemons/com.macpaw.CleanMyMac4.Agent.plist Executable: /Library/PrivilegedHelperTools/com.macpaw.CleanMyMac4.Agent Apps: 1 System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 182 Apple tasks [Running] 132 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 188 Apple tasks [Running] 135 Apple tasks [Other] One Apple task Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-11) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2021-03-02) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2021-01-04) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-01-04) [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2021-01-04) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-03-09) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-03-18) [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2020-12-16) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2020-12-16) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09) [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2021-03-02) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2021-01-04) [Running] com.crystalidea.macsfancontrol.smcwrite.plist (Ilya Parniuk - installed 2020-12-18) [Loaded] com.macpaw.CleanMyMac4.Agent.plist (? 0 - installed ) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-09) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-09) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-03-18) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-12-14) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2020-12-16) [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2020-12-16) User Launch Agents: [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-01-05) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-05) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-05) User Login Items: [Running] Backup and Sync (Google, Inc. - installed 2021-01-21) Application /Applications/Backup and Sync.app [Running] Macs Fan Control (Ilya Parniuk - installed 2020-12-18) Application /Applications/Macs Fan Control.app [Running] Microsoft Outlook (Microsoft Corporation - installed 2021-02-22) Application /Applications/Microsoft Outlook.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-03-09) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-03-09) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Running] Slack (Slack Technologies, Inc. - installed 2021-03-10) Application /Applications/Slack.app [Running] TMetricDesktop (Devart s.r.o. - installed 2021-01-04) Application /Applications/TMetricDesktop.app [Not Loaded] TeamViewerMeetingLoginItem (TeamViewer GmbH - installed 2020-12-18) Modern Login Item /Applications/TeamViewer.app/Contents/Library/LoginItems/TeamViewerMeetingLoginItem.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-12-07) AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2021-03-02) AdobePDFViewer: 20.013.20074 (Adobe Systems, Inc. - installed 2020-12-07) Backup: Time Machine Not Configured! Performance: System Load: 1.92 (1 min ago) 1.52 (5 min ago) 1.57 (15 min ago) Nominal I/O speed: 0.02 MB/s File system: 14.25 seconds Write speed: 605 MB/s Read speed: 1492 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 4 % Idle: 93 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 12.78 % (Etresoft, Inc.) TMetricDesktop 7.18 % (Devart s.r.o.) WindowServer 6.50 % (Apple) CEPHtmlEngine Helper (2) 4.50 % (Adobe Systems, Inc.) kernel_task 2.10 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Adobe Photoshop 2021 4.02 GB (Adobe Systems, Inc.) EtreCheckPro 609 MB (Etresoft, Inc.) plugin-container (9) 605 MB (Mozilla Corporation) firefox 344 MB (Mozilla Corporation) QuickLookUIService (4) 296 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 712 KB / 195 KB (Apple) netbiosd 366 KB / 25 KB (Apple) firefox 19 KB / 29 KB (Mozilla Corporation) apsd 5 KB / 36 KB (Apple) cloudd 7 KB / 2 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) TMetricDesktop 15 (Devart s.r.o.) CEPHtmlEngine Helper (2) 5 (Adobe Systems, Inc.) WindowServer 5 (Apple) plugin-container (9) 0 (Mozilla Corporation) firefox 0 (Mozilla Corporation) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 616 MB Used RAM: 11.31 GB Cached files: 4.09 GB Available RAM: 4.69 GB Swap Used: 29 MB Software Installs (past 60 days): Install Date Name (Version) 2021-01-28 Voice Update - Leona (1.14.4) 2021-02-02 macOS 11.2 (11.2) 2021-02-11 ARMDC Agent Installer (1.0.0) 2021-03-04 macOS 11.2.2 (11.2.2) 2021-03-10 iMovie (10.2.3) 2021-03-17 Microsoft PowerPoint (16.47.21031401) 2021-03-17 Microsoft OneNote (16.47.21031401) 2021-03-17 Microsoft Word (16.47.21031401) 2021-03-17 macOS 11.2.3 (11.2.3) 2021-03-18 Microsoft AutoUpdate (4.33.21031401) 2021-03-19 MRTConfigData (1.76) 2021-03-19 XProtectPlistConfigData (2142) 2021-03-24 Numbers (11.0) 2021-03-24 Keynote (11.0) 2021-03-24 Pages (11.0) 2021-03-25 Microsoft Excel (16.47.21032301) 2021-03-26 Microsoft Outlook (16.47.21031401) Diagnostics Information (past 7-30 days): 2021-03-26 14:09:03 Adobe Photoshop 2021.app High CPU Use Executable: /Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app 2021-03-26 11:03:26 Kernel Panic (2 times) Details: panic(cpu 1 caller 0xffffff801ed64a25): userspace watchdog timeout: no successful checkins from com.apple.logd in 120 seconds 2021-03-25 11:53:37 Backup and Sync.app Crash (13 times) Executable: /Applications/Backup and Sync.app Details: objc_msgSend() selector name: updatePath:withStatus: 2021-03-25 08:08:26 signpost_reporter High CPU Use Executable: /usr/libexec/signpost_reporter End of report