EtreCheck version: 5.1 (5020) Report generated: 2019-01-30 13:48:41 Download EtreCheck from https://etrecheck.com Runtime: 2:01 Performance: Excellent Sandbox: Enabled Full drive access: Enabled Problem: Other problem Description: Finder right click not working Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Minor Issues: These issues do not need immediate attention but they may indicate future problems. 32-bit Apps - This machine has 32-bits apps that may have problems in the future. Abnormal shutdown - Your machine shut down abnormally. Hardware Information: MacBook Pro (15-inch, 2016) MacBook Pro Model: MacBookPro13,3 1 2.7 GHz Intel Core i7 (i7-6820HQ) CPU: 4-core 16 RAM - Not upgradeable BANK 0/DIMM0 - 8 GB LPDDR3 2133 ok BANK 1/DIMM0 - 8 GB LPDDR3 2133 ok Battery: Health = Normal - Cycle count = 86 Video Information: Intel HD Graphics 530 - VRAM: 1536 MB AMD Radeon Pro 455 - VRAM: 2048 MB Color LCD 3360 x 2100 LG UltraFine 4608 x 2592 Drives: disk0 - APPLE SSD SM0512L 500.28 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 499.96 GB disk1 [APFS Virtual drive] 499.96 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 404.71 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) Mounted Volumes: disk1s1 - Macintosh HD 499.96 GB (93.45 GB free) APFS Mount point: / Encrypted disk1s4 - VM [APFS VM] (Shared - 1.07 GB used) APFS Mount point: /private/var/vm disk2s2 - T******************s 2.00 TB (74.17 GB free) Mac OS Extended (Case-sensitive, Journaled) Disk Image Mount point: /Volumes/T******************s Network: Interface lpss-serial1: LPSS Serial Adapter (1) Interface lpss-serial2: LPSS Serial Adapter (2) Interface en9: USB 10/100/1000 LAN Interface en8: iPad Interface en7: iPhone Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en6: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Mojave 10.14.2 (18C54) Time since boot: Less than an hour Configuration Files: /etc/hosts - Count: 6 Security: System Status Gatekeeper Enabled System Integrity Protection Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.rosecrux.kjams.plist Executable: /Library/PrivilegedHelperTools/com.rosecrux.kjams Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.starmicronics.allreceipts.writeFileHelper.plist Executable: /Library/PrivilegedHelperTools/com.starmicronics.allreceipts.writeFileHelper Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.amazon.sendtokindle.launcher.plist Executable: /usr/bin/stkLaunchAgent.sh Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.zimbra.desktop.plist Executable: ~/Library/Zimbra Desktop/bin/zdesktop start -w Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.eltima.ElmediaPlayer.daemon.plist Executable: /Library/Application Support/ElmediaPlayer/empdaemon Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.starmicronics.allreceipts.uploadDaemon.plist Executable: /Library/PrivilegedHelperTools/com.starmicronics.allreceipts.uploaddaemon Launchd: /Library/LaunchAgents/com.parallels.mobile.prl_deskctl_agent.launchagent.plist Executable: /Applications/Parallels Access.app/Contents/MacOS/Parallels Access Agent.app/Contents/MacOS/prl_deskctl_agent Details: Exact match found in the whitelist - probably OK Safari Extension: RoboForm 32-bit Applications: 44 32-bit apps Kernel Extensions: /Applications/Parallels Desktop.app prl_hypervisor.kext (12.2.1 41615 - SDK 10.9) prl_netbridge.kext (12.2.1 41615 - SDK 10.9) prl_usb_connect.kext (12.2.1 41615 - SDK 10.9) prl_vnic.kext (12.2.1 41615 - SDK 10.9) /Applications/zoom.us.app ZoomAudioDevice.kext (1.1 - SDK 10.8) Startup Items: ChmodBPF Path: /Library/StartupItems/ChmodBPF System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 168 Apple tasks [Running] 115 Apple tasks System Launch Daemons: [Not Loaded] 32 Apple tasks [Loaded] 190 Apple tasks [Running] 113 Apple tasks Launch Agents: [Not Loaded] com.oracle.java.Java-Updater.plist (? ea40b1f6 - installed 2018-03-28) [Not Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-09-14) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2018-12-19) [Loaded] com.parallels.mobile.prl_deskctl_agent.launchagent.plist (? 97bd107 - installed 2015-10-28) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2018-02-13) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-18) [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2017-03-21) [Loaded] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2016-10-26) [Other] com.amazon.sendtokindle.launcher.plist (? d18c2039 - installed 2015-11-13) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-12-19) Launch Daemons: [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-12-17) [Running] com.starmicronics.allreceipts.uploadDaemon.plist (? fc50daab - installed 2017-05-22) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25) [Running] com.sonos.SonosLibraryServer.plist (Sonos, Inc. - installed 2018-12-16) [Loaded] org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2016-10-26) [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-13) [Loaded] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2018-09-14) [Loaded] com.sonos.smbbump.plist (? 25deed1f - installed 2015-06-04) [Running] com.starmicronics.allreceipts.writeFileHelper.plist (? 901af6b4 - installed 2017-05-22) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2018-07-18) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-12-19) [Other] com.parallels.mobile.kextloader.launchdaemon.plist (Apple - installed 2018-11-29) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-18) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-03-28) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2018-11-29) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-06-11) [Not Loaded] com.rosecrux.kjams.plist (? da7b7b95 - installed 2011-12-02) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-13) [Running] com.eltima.ElmediaPlayer.daemon.plist (? a966cd53 - installed 2011-01-21) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2017-03-21) [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2019-01-30) [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-12-19) [Loaded] com.spotify.webhelper.plist (? 0 - installed 2013-01-20) [Loaded] com.skype.skype.shareagent.plist (? 0 - installed 2018-08-09) [Loaded] com.zimbra.desktop.plist (? 0 - installed 2013-04-04) User Login Items: Backup and Sync.app (Google, Inc. - installed 2018-12-07) (/Applications/Backup and Sync.app) DISHAnywherePlayer_Launcher.app (? - installed 2018-12-17) (/Applications/DISHAnywherePlayer_Launcher.app) Internet Plug-ins: JavaAppletPlugin: Java 8 Update 171 build 11 (installed 2018-04-22) o1dbrowserplugin: 5.41.3.0 (installed 2017-11-11) SlingPlayer: (installed 2017-11-11) Flip4Mac WMV Plugin: 3.2.0.16 (installed 2017-11-11) AdobeAAMDetect: 3.0.0.0 (installed 2018-09-14) AdobePDFViewerNPAPI: 17.012.20098 (installed 2019-01-03) FlashPlayer-10.6: 32.0.0.114 (installed 2019-01-08) Silverlight: 5.1.30514.0 (installed 2017-11-11) QuickTime Plugin: 7.7.3 (installed 2018-12-14) Flash Player: 32.0.0.114 (installed 2019-01-08) googletalkbrowserplugin: 5.41.3.0 (installed 2017-11-11) WebClient: 1.0 (installed 2017-11-11) AdobePDFViewer: 19.010.20069 (installed 2019-01-03) SharePointBrowserPlugin: 14.7.3 (installed 2017-11-11) iPhotoPhotocast: 7.0 (installed 2017-11-11) MeetingJoinPlugin: (installed 2017-11-11) User Internet Plug-ins: WebEx64: 1.0 (installed 2013-05-30) WebEx: 1.0 (installed 2011-09-27) PanasonicDrmPlugin_3: 3.0.4.0 (installed 2016-11-03) DISH Anywhere Player: ECHO.2.29.3 (installed 2018-12-17) GlancePlugIn: 4.2.0 (installed 2018-06-20) ZoomUsPlugIn: 4.0.38982.0714 (installed 2017-08-20) Safari Extensions: rf-safari-companion - App Store (installed 2017-10-06) RoboForm.safariextz - Unknown - http://www.roboform.com (installed 2017-10-06) 3rd Party Preference Panes: Flash Player (installed 2018-12-17) Flip4Mac WMV (installed 2013-03-29) Java (installed 2018-04-22) Time Machine: Skip System Files: No Mobile backups: Yes Auto backup: Yes Volumes being backed up: Macintosh HD: Disk size: 499.96 GB - Disk used: 406.51 GB Destinations: D**a [Network] (Last used) Total size: 2.00 TB Total number of backups: 109 Oldest backup: 2017-04-22 09:58:06 Last backup: 2019-01-30 10:55:28 Performance: System Load: 2.18 (1 min ago) 2.04 (5 min ago) 1.67 (15 min ago) Nominal I/O speed: 6.56 MB/s File system: 29.61 seconds Write speed: 1282 MB/s Read speed: 2389 MB/s CPU Usage: Type Overall System 4 % User 12 % Idle 84 % Top Processes by CPU: Process (count) CPU (Source - Location) prl_vm_app 59.06 % (Parallels, Inc.) Other processes 58.01 % (?) EtreCheck 4.49 % (App Store) Adobe Photoshop Elements Editor 3.54 % (? - /Applications/Adobe Photoshop Elements 14/Support Files/Adobe Photoshop Elements Editor.app) Finder 1.08 % (Apple) Top Processes by Memory: Process (count) RAM usage (Source - Location) prl_vm_app 1.09 GB (Parallels, Inc.) Adobe Photoshop Elements Editor 685 MB (? - /Applications/Adobe Photoshop Elements 14/Support Files/Adobe Photoshop Elements Editor.app) EtreCheck 669 MB (App Store) prl_client_app 484 MB (Parallels, Inc.) Finder 302 MB (Apple) Top Processes by Network Use: Process Input / Output (Source - Location) kernel_task 772 MB / 540 MB (Apple) mDNSResponder 647 KB / 113 KB (Apple) biometrickitd 16 KB / 161 KB (Apple) netbiosd 62 KB / 11 KB (Apple) Mail 51 KB / 18 KB (Apple) Virtual Memory Information: Available RAM 7.64 GB Free RAM 1.04 GB Used RAM 8.36 GB Cached files 6.60 GB Swap Used 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-01-03 Adobe Acrobat Reader DC (19.010.20069) (19.010.20069) 2019-01-08 Adobe Flash Player (32.0.0.114) 2019-01-23 EtreCheck (5.1) 2019-01-23 Gatekeeper Configuration Data (160) Diagnostics Information (past 7 days): 2019-01-30 13:27:29 Last Shutdown Cause: 3 - Hard shutdown 2019-01-30 11:47:36 backupd CPU /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd End of report