EtreCheck version: 5.5.5 (5111) Report generated: 2020-07-25 05:41:26 Download EtreCheck from https://etrecheck.com Runtime: 20:19 Performance: Poor Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Description: Computer shuts down on its own when not in use, starts up very slow an d everything runs at a snails pace Major Issues: Anything that appears on this list needs immediate attention. Runaway process - A process is using a large percentage of your CPU. Poor performance - EtreCheck report shows poor performance. This is unusual. Software performance problems - Software seems to be causing performance problems. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. High battery cycle count - Your battery may be losing capacity. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Air (13-inch, 2013 - 2014) MacBook Air Model: MacBookAir6,2 1.4 GHz Dual-Core Intel Core i5 (i5-4260U) CPU: 2-core 4 RAM - Not upgradeable BANK 0/DIMM0 - 2 GB DDR3 1600 BANK 1/DIMM0 - 2 GB DDR3 1600 Battery: Health = Replace Soon - Cycle count = 1051 Video Information: Intel HD Graphics 5000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - APPLE SSD SD0128F 121.33 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 121.12 GB disk1 [APFS Virtual drive] 121.12 GB (Shared by 5 volumes) disk1s1 - U******** Data (APFS) [APFS Virtual drive] (Shared - 50.69 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 - Untitled (APFS) (Shared - 11.27 GB used) Mounted Volumes: disk1s1 - U******** Data [APFS Virtual drive] 121.12 GB (Shared - 50.69 GB used, 57.47 GB available, 57.35 GB free) APFS Mount point: /System/Volumes/Data disk1s4 - VM [APFS VM] 121.12 GB (Shared - 1.07 GB used, 57.35 GB free) APFS Mount point: /private/var/vm disk1s5 - Untitled 121.12 GB (Shared - 11.27 GB used, 57.47 GB available, 57.35 GB free) APFS Mount point: / Read-only: Yes Network: Interface Bluetooth-Modem: Bluetooth DUN Interface en0: Wi-Fi 802.11 a/b/g/n/ac System Software: macOS Catalina 10.15.6 (19G73) Time since boot: Less than an hour Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Unsigned Files: Launchd: /Library/LaunchAgents/com.epson.pma.launcher.plist Executable: /Applications/Epson Software/Epson Ink Replenishment Agent.app/Contents/MacOS/pma.app/Contents/MacOS/pma --pmaalaunchd Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist Executable: ~/Library/Application Support/Steam/SteamApps/steamclean Public Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.epson.esua.launcher.plist Executable: /Applications/Epson Software/EPSON Software Updater.app/Contents/EPSON Software Updater Agent.app/Contents/MacOS/EPSON Software Updater Agent Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.spotify.webhelper.plist Executable: ~/Library/Application Support/Spotify/SpotifyWebHelper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.epson.Epson_Low_Ink_Reminder.launcher.plist Executable: /Applications/Epson Software/Epson Low Ink Reminder.app/Contents/EpsonLowInkReminderAgent.app/Contents/MacOS/EpsonLowInkReminderAgent Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist Executable: ~/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app --args -scheduled Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.epson.eventmanager.agent.plist Executable: /Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app/Contents/MacOS/EEventManager Details: Exact match found in the whitelist - probably OK Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Apps: 9 32-bit Applications: 16 32-bit apps System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 176 Apple tasks [Running] 121 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 178 Apple tasks [Running] 124 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2016-11-13) [Other] com.epson.Epson_Low_Ink_Reminder.launcher.plist (? e5b56ea9 - installed 2016-12-06) [Other] com.epson.esua.launcher.plist (? 70512568 - installed 2018-08-02) [Other] com.epson.eventmanager.agent.plist (? cd93600d - installed 2016-12-08) [Other] com.epson.pma.launcher.plist (? 91fc0bdc - installed 2017-10-19) [Other] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2018-08-01) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2020-04-21) Launch Daemons: [Loaded] com.adobe.SwitchBoard.plist (? 68cad67 - installed 2016-11-13) [Loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-06-23) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-08-20) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2020-07-25) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2020-04-21) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-10-22) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-08-15) User Launch Agents: [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-03-15) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-03-15) [Other] com.macpaw.CleanMyMac3.Scheduler.plist (? 0 - installed 2015-09-06) [Loaded] com.spotify.webhelper.plist (? 0 - installed 2018-07-14) [Other] com.valvesoftware.steamclean.plist (? 0 - installed 2019-10-15) Internet Plug-ins: Silverlight: 5.1.40416.0 (? - installed 2015-05-24) FlashPlayer-10.6: 32.0.0.403 (Adobe Inc. - installed 2020-07-15) Flash Player: 32.0.0.403 (Adobe Inc. - installed 2020-07-15) PepperFlashPlayer: 32.0.0.403 (Adobe Inc. - installed 2020-07-15) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access 3rd Party Preference Panes: Flash Player (Adobe Inc. - installed 2020-06-23) Time Machine: Time Machine information not available without Full Drive Access. Performance: System Load: 15.92 (1 min ago) 74.29 (5 min ago) 66.74 (15 min ago) Nominal I/O speed: 1.97 MB/s File system: 120.31 seconds (timed out) Write speed: 218 MB/s Read speed: 335 MB/s CPU Usage Snapshot: Type Overall System: 71 % User: 16 % Idle: 13 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 328.95 % (?) EtreCheck 13.75 % (App Store) Activity Monitor 1.47 % (Apple) Spotlight 0.96 % (Apple) trustd 0.76 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 192 MB (App Store) Opera 158 MB (Opera Software AS) Activity Monitor 79 MB (Apple) accountsd 61 MB (Apple) AppleSpell 51 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 1 MB / 177 KB (?) rapportd 807 B / 596 B (Apple) SystemUIServer 0 B / 64 B (Apple) spindump_agent 0 B / 0 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 17 MB Used RAM: 3.00 GB Cached files: 1005 MB Available RAM: 1022 MB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-07-15 Adobe Flash Player 2020-07-15 Adobe Pepper Flash Player 2020-07-24 MRTConfigData (1.64) 2020-07-24 XProtectPlistConfigData (2127) 2020-07-24 macOS 10.15.6 Update 2020-07-25 Malwarebytes for Mac 2020-07-25 EtreCheck (5.5.5) Clean up: ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist ~/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app Executable not found /Library/LaunchAgents/com.epson.pma.launcher.plist /Applications/Epson Software/Epson Ink Replenishment Agent.app/Contents/MacOS/pma.app/Contents/MacOS/pma Executable not found /Library/LaunchAgents/com.epson.esua.launcher.plist /Applications/Epson Software/EPSON Software Updater.app/Contents/EPSON Software Updater Agent.app/Contents/MacOS/EPSON Software Updater Agent Executable not found /Library/LaunchAgents/com.epson.Epson_Low_Ink_Reminder.launcher.plist /Applications/Epson Software/Epson Low Ink Reminder.app/Contents/EpsonLowInkReminderAgent.app/Contents/MacOS/EpsonLowInkReminderAgent Executable not found /Library/LaunchAgents/com.epson.eventmanager.agent.plist /Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app/Contents/MacOS/EEventManager Executable not found Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report