EtreCheckPro version: 6.4.3 (6E010) Report generated: 2021-04-04 13:58:46 Download EtreCheckPro from https://etrecheck.com Runtime: 3:19 Performance: Excellent Problem: Computer is too slow Major Issues: Anything that appears on this list needs immediate attention. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. Limited drive access - More information may be available with Full Drive Access. Hardware Information: iMac (Retina 5K, 27-inch, 2019) iMac Model: iMac19,1 3.1 GHz 6-Core Intel Core i5 (i5-8600) CPU: 6-core 8 GB RAM - Upgradeable BANK 0/ChannelA-DIMM0 - 4 GB DDR4 2667 BANK 1/ChannelA-DIMM1 - Empty BANK 2/ChannelB-DIMM0 - 4 GB DDR4 2667 BANK 3/ChannelB-DIMM1 - Empty Video Information: Radeon Pro 575X - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 27.55 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 (APFS) [APFS Container] (Shared - 15.05 GB used) disk2s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.05 GB used) disk2s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 594.93 GB used) disk2s3 - Preboot (APFS) [APFS Preboot] (Shared - 461 MB used) disk2s4 - Recovery (APFS) [Recovery] (Shared - 614 MB used) disk2s5 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) disk2s6 - Update (APFS) (Shared - 3 MB used) disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 (APFS) [APFS Container] (Shared - 15.05 GB used) disk2s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.05 GB used) disk2s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 594.93 GB used) disk2s3 - Preboot (APFS) [APFS Preboot] (Shared - 461 MB used) disk2s4 - Recovery (APFS) [Recovery] (Shared - 614 MB used) disk2s5 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) disk2s6 - Update (APFS) (Shared - 3 MB used) disk3 - ASMT ASM1156-PM 4.00 TB (Mechanical) External USB 5 Gbit/s USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 - R****************1 (Journaled HFS+) 4.00 TB (629.44 GB used) disk4 - ASMT ASM1156-PM 2.00 TB (Mechanical) External USB 5 Gbit/s USB disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk4s2 - 2******************************7 (Journaled HFS+) 2.00 TB (721.05 GB used) disk5 - Generic- USB3.0 CRW -SD 64.09 GB External USB 5 Gbit/s USB disk5s1 - N********* 64.07 GB (47.68 GB used) Mounted Volumes: disk2s1s1 - Macintosh HD [APFS Snapshot] 1.03 TB (Shared - 15.05 GB used, 425.81 GB available, 408.75 GB free) APFS Mount point: / Read-only: Yes disk2s2 - Macintosh HD - Data [APFS Virtual drive] 1.03 TB (Shared - 594.93 GB used, 425.81 GB available, 408.75 GB free) APFS Mount point: /System/Volumes/Data disk2s3 - Preboot [APFS Preboot] 1.03 TB (Shared - 461 MB used, 408.75 GB free) APFS Mount point: /System/Volumes/Preboot disk2s5 - VM [APFS VM] 1.03 TB (Shared - 3.22 GB used, 408.75 GB free) APFS Mount point: /System/Volumes/VM disk2s6 - Update 1.03 TB (Shared - 3 MB used, 408.75 GB free) APFS Mount point: /System/Volumes/Update disk3s2 - R****************1 4.00 TB (629.44 GB used, 3.37 TB free) Journaled HFS+ Mount point: /Volumes/R****************1 Owners enabled: No disk4s2 - 2******************************7 2.00 TB (721.05 GB used, 1.28 TB free) Journaled HFS+ Mount point: /Volumes/2******************************7 Owners enabled: No disk5s1 - N********* 64.07 GB (47.68 GB used, 16.38 GB free) Mount point: /Volumes/N********0 Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 16.13 GB available System Software: macOS Big Sur 11.2.3 (20D91) Time since boot: About 6 hours Notifications: Airmail.app 16 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Symantec Unsigned Files: Launchd: /Library/LaunchDaemons/com.symantec.sharedsettings.MES.plist Executable: /Library/Application Support/Symantec/Silo/MES/DomainSettings/SymSharedSettingsd Details: Exact match found in the legitimate list - probably OK Apps: 2 System Extensions: [Running] SymantecEndpointSecurity - version 9.0.5 (Symantec - 2021-03-22) Application: /Applications/Norton Security.app - version 9.0.5 (Symantec - 2021-03-22) Description: [placeholder]Symantec Endpoint Security system extension[placeholder] System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 176 Apple tasks [Running] 138 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 192 Apple tasks [Running] 132 Apple tasks [Other] One Apple task Launch Agents: [Other] com.Logitech.Control Center.Daemon.plist (? 85dc2913 - installed 2018-04-27) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2021-03-07) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-07-17) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-17) [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2020-06-24) [Running] com.symantec.uiagent.application.MES.plist (Symantec - installed 2021-02-26) Launch Daemons: [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2021-03-07) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-07-17) [Running] com.backblaze.bzserv.plist (Backblaze - installed 2020-08-26) [Loaded] com.symantec.SymLUHelper.MES.plist (Symantec - installed 2021-02-26) [Loaded] com.symantec.UninstallerToolHelper.MES.plist (Symantec - installed 2021-02-26) [Loaded] com.symantec.dsp.nortonaggregatord.MES.plist (Symantec - installed 2021-02-26) [Running] com.symantec.kexthelper.MES.plist (Symantec - installed 2021-02-26) [Other] com.symantec.liveupdate.daemon.MES.plist (Symantec - installed 2021-02-26) [Running] com.symantec.sharedsettings.MES.plist (? 84ffa067 - installed 2019-09-21) [Running] com.symantec.symdaemon.MES.plist (Symantec - installed 2021-02-26) [Loaded] com.symantec.symqual.detail.MES.plist (Symantec - installed 2021-02-26) [Loaded] com.symantec.symqual.panicreporter.MES.plist (Symantec - installed 2021-02-26) [Loaded] com.symantec.symqual.submit.MES.plist (Symantec - installed 2021-02-26) User Launch Agents: [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-02-27) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-04) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-04) Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2021-03-07) 3rd Party Preference Panes: Backblaze Backup (Backblaze - installed 2020-08-26) Logitech Control Center (Logitech Inc. - installed 2018-06-17) Backup: Time Machine information not available without Full Drive Access. 16 local snapshots Oldest local snapshot: 2021-04-03 08:58:33 Last local snapshot: 2021-04-04 08:37:47 Performance: System Load: 1.02 (1 min ago) 1.39 (5 min ago) 1.38 (15 min ago) Nominal I/O speed: 21.09 MB/s File system: 15.52 seconds Write speed: 622 MB/s Read speed: 1348 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 5 % Idle: 92 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 13.78 % (Etresoft, Inc.) com.symantec.mes.systemextension 9.10 % (Symantec) Adobe Creative Cloud 7.32 % (? - /Applications/Utilities) WindowServer 5.34 % (Apple) mdbulkimport (2) 2.60 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 586 MB (Etresoft, Inc.) Mail 381 MB (Apple) Adobe CEF Helper (Renderer) 214 MB (Adobe Inc.) com.symantec.mes.systemextension 208 MB (Symantec) Google Chrome Helper (Renderer) (4) 207 MB (Google, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Mail 16 MB / 24 KB (Apple) mDNSResponder 606 KB / 185 KB (Apple) apsd 17 KB / 37 KB (Apple) netbiosd 25 KB / 12 KB (Apple) SymDaemon 13 KB / 5 KB (Symantec) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) com.symantec.mes.systemextension 3 (Symantec) WindowServer 3 (Apple) Google Chrome 2 (Google, Inc.) Google Chrome Helper (GPU) 1 (Google, Inc.) bzfilelist 0 (Backblaze) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 99 MB Used RAM: 5.08 GB Cached files: 2.82 GB Available RAM: 2.92 GB Swap Used: 97 MB Software Installs (past 60 days): Install Date Name (Version) 2021-02-10 macOS 11.2.1 (11.2.1) 2021-02-12 Agenda (12.0.2) 2021-02-16 Malwarebytes for Mac 2021-02-16 "Malwarebytes for Mac Uninstaller" (1.0) 2021-02-19 WhatsApp (2.2104.10) 2021-02-26 macOS 11.2.2 (11.2.2) 2021-03-05 iMovie (10.2.3) 2021-03-11 macOS 11.2.3 (11.2.3) 2021-03-19 MRTConfigData (1.76) 2021-03-22 Norton For Mac.Universal (8.6.2.95.95) 2021-03-22 NIS_SKU.NS_ESD_8_0_MRF_19462_NS (8.6.2.95.95) 2021-03-26 Pages (11.0) 2021-03-26 Numbers (11.0) 2021-04-01 Keynote (11.0) 2021-04-02 XProtectPlistConfigData (2143) 2021-04-02 Canary Mail (3.24) 2021-04-02 Airmail (5.0.4) 2021-04-03 Newton (10.0.56) Clean up: /Library/LaunchAgents/com.Logitech.Control Center.Daemon.plist /Library/Application Support/Logitech.localized/Logitech Control Center.localized/LCCDaemon.app/Contents/MacOS/LCCDaemon Executable not found Diagnostics Information (past 7-30 days): 2021-04-04 13:51:55 mdworker High CPU Use (3 times) Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdworker 2021-04-04 07:06:07 Kernel Panic Details: panic(cpu 0 caller 0xffffff801b0b60df): "soreceive: sb 0xffffff86c2e6b ee8 so 0xffffff86c2e6be80 cc 160 mbcnt 2816 mb 0xffffffa09aa09100 mbta il 0xffffffa09a8b6800 " "lastrecord 0xffffffa09aa09100\n"@/AppleIntern al/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-7195.81.3/bs d/kern/uipc_socket2.c:1665 2021-04-03 22:11:10 suggestd High CPU Use Executable: /System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/suggestd 2021-04-03 17:37:54 com.symantec.mes.systemextension Crash Executable: /Library/SystemExtensions/*/com.symantec.mes.systemextension 2021-03-31 01:00:23 signpost_reporter High CPU Use Executable: /usr/libexec/signpost_reporter 2021-03-30 13:53:43 WindowServer High CPU Use Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer End of report