EtreCheckPro version: 6.4.3 (6E010)
Report generated: 2021-04-16 13:54:49
Download EtreCheckPro from https://etrecheck.com
Runtime: 3:25
Performance: Excellent

Problem: Other problem
Description: 
Contact app in osx wonâ  t accept new contact. I can modify an existing 
contact or sync from a iOS device, the creation is dropped after three
 fields

Major Issues:
  Anything that appears on this list needs immediate attention. 
  Battery failure - Your battery is reporting that it needs to be serviced.
  Unsigned files - There are unsigned software files installed that could be adware and should be reviewed.
  Security updates disabled - Security updates are disabled. This computer is at risk of malware infection.
  Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection.

Minor Issues:
  These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 
  More than one antivirus app - This computer has multiple antivirus apps installed.
  No Time Machine backup - Time Machine backup not found.
  Apps crashing - There have been numerous app crashes.
  Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.
  Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
  System modifications - There are a large number of system modifications running in the background.
  Limited drive access - More information may be available with Full Drive Access.
  Kernel extensions present - This computer has kernel extensions that may not work in the future.
  Sharing enabled - This computer has sharing services enabled that could be a security risk.

Hardware Information:
  MacBook Pro (13-inch, 2016, Four Thunderbolt 3 ports)
  MacBook Pro Model: MacBookPro13,2
  3.1 GHz Dual-Core Intel Core i5 (i5-6287U) CPU: 2-core
  16 GB RAM - Not upgradeable
    BANK 0/DIMM0 - 8 GB LPDDR3 2133  
    BANK 1/DIMM0 - 8 GB LPDDR3 2133  
  Battery: Health = Service Battery - Cycle count = 86

Video Information:
  Intel Iris Graphics 550 - VRAM: 1536 MB
    Color LCD (built-in) 2880 x 1800

Drives:
  disk0 - APPLE SSD AP1024J 1.00 TB (Solid State - TRIM: Yes) 
  Internal PCI-Express 8.0 GT/s x4 NVM Express
    disk0s1 - EFI [EFI] 315 MB
    disk0s2 [APFS Container] 1.00 TB
      disk1 [APFS Virtual drive] 1.00 TB (Shared by 6 volumes)
        disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 598.45 GB used)
        disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 324 MB used)
        disk1s3 - Recovery (APFS) [Recovery] (Shared - 614 MB used)
        disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)
        disk1s5 (APFS) [APFS Container] (Shared - 15.05 GB used)
          disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.05 GB used)
        disk1s6 - Update (APFS) (Shared - 676 KB used)

Mounted Volumes:
  disk1s1 - Macintosh HD - Data [APFS Virtual drive]
    1.00 TB (Shared - 598.45 GB used, 397.70 GB available, 384.52 GB free)
    APFS
    Mount point: /System/Volumes/Data

  disk1s2 - Preboot [APFS Preboot]
    1.00 TB (Shared - 324 MB used, 384.52 GB free)
    APFS
    Mount point: /System/Volumes/Preboot

  disk1s4 - VM [APFS VM]
    1.00 TB (Shared - 1.07 GB used, 384.52 GB free)
    APFS
    Mount point: /System/Volumes/VM

  disk1s5s1 - Macintosh HD [APFS Snapshot]
    1.00 TB (Shared - 15.05 GB used, 397.70 GB available, 384.52 GB free)
    APFS
    Mount point: /
    Read-only: Yes

  disk1s6 - Update
    1.00 TB (Shared - 676 KB used, 384.52 GB free)
    APFS
    Mount point: /System/Volumes/Update

Network:
  Interface lpss-serial1: LPSS Serial Adapter (1)
  Interface lpss-serial2: LPSS Serial Adapter (2)
  Interface en0: Wi-Fi
    802.11 a/b/g/n/ac
  Interface en5: Bluetooth PAN
  Interface bridge0: Thunderbolt Bridge
  iCloud Quota: 1.70 GB available

  Screen sharing: Enabled
  Remote login: Enabled

System Software:
  macOS Big Sur 11.2.2 (20D80) 
  Time since boot: Less than an hour

Configuration Files:
  /etc/hosts - Count: 2

Notifications:
  Ivacy.app
    one notification

  EtreCheckPro.app
    one notification

  uTorrent Web.app
    one notification

Security:
  Gatekeeper: App Store and identified developers
  System Integrity Protection: Enabled
  Security Updates: Disabled

  Antivirus software: CleanMyMac and Malwarebytes

  Screen sharing: Enabled
  Remote login: Enabled

Unsigned Files:
  Launchd: ~/Library/LaunchAgents/com.bittorrent.uTorrent.plist
    Executable: /Applications/uTorrent.app

  Launchd: /Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist
    Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
    Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
    Details: Exact match found in the legitimate list - probably OK

  Launchd: ~/Library/LaunchAgents/com.spotify.webhelper.plist
    Executable: ~/Library/Application Support/Spotify/SpotifyWebHelper
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchDaemons/com.apple.aelwriter.plist
    Executable: /usr/sbin/AELWriter
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchDaemons/com.fitbit.galileod.plist
    Executable: /Library/Application Support/Fitbit Connect/galileod
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
    Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon
    Details: Exact match found in the legitimate list - probably OK

  Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist
    Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent
    Details: Exact match found in the legitimate list - probably OK

  Launchd: ~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
    Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=scheduled
    Details: Exact match found in the legitimate list - probably OK

  Plugin: /Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin
  Plugin: /Library/Internet Plug-Ins/Unity Web Player.plugin
  Plugin: /Library/Internet Plug-Ins/QuakeLivePlugin.plugin
  Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin
  Plugin: ~/Library/Internet Plug-Ins/Unity Web Player.plugin
  Plugin: ~/Library/Internet Plug-Ins/Unity Player.plugin

  Apps: 12


Kernel Extensions:
  /Applications/Shimo.app
    [Not Loaded] shimoNetworkTrigger.kext - com.feingeist.shimoNetworkTrigger (1.0 - SDK 10.12)
    [Not Loaded] tap.kext - net.sf.tuntaposx.tap (20150118)
    [Not Loaded] tun.kext - net.sf.tuntaposx.tun (20150118)

  /Library/Extensions
    [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (1.2.4)
    [Not Loaded] hp_qc_io_enabler.kext - com.hp.hpio.hp_psa530_630_io_enabler (1.0.1)
    [Not Loaded] hp_designjet_series.kext - com.hp.print.hpio.Designjet.kext (2.2)
    [Not Loaded] hp_Deskjet_io_enabler.kext - com.hp.print.hpio.Deskjet.kext (3.0.3)
    [Not Loaded] hp_Inkjet_io_enabler.kext - com.hp.print.hpio.Inkjet.kext (3.0.3)
    [Not Loaded] hp_Inkjet1_io_enabler.kext - com.hp.print.hpio.Inkjet1.kext (2.1.4)
    [Not Loaded] hp_Inkjet2_io_enabler.kext - com.hp.print.hpio.Inkjet2.kext (3.0.2)
    [Not Loaded] hp_Inkjet3_io_enabler.kext - com.hp.print.hpio.Inkjet3.kext (2.0.1)
    [Not Loaded] hp_Inkjet4_io_enabler.kext - com.hp.print.hpio.Inkjet4.kext (2.2.1)
    [Not Loaded] hp_Inkjet5_io_enabler.kext - com.hp.print.hpio.Inkjet5.kext (2.1.2)
    [Not Loaded] hp_Laserjet_io_enabler.kext - com.hp.print.hpio.Laserjet.kext (1.0.1)
    [Not Loaded] hp_Officejet_io_enabler.kext - com.hp.print.hpio.Officejet.kext (3.0.3)
    [Not Loaded] hp_Photosmart_io_enabler.kext - com.hp.print.hpio.Photosmart.kext (4.0.2)
    [Not Loaded] hp_PhotosmartPro_io_enabler.kext - com.hp.print.hpio.PhotosmartPro.kext (3.0.1)
    [Not Loaded] hp_Inkjet7_io_enabler.kext - com.hp.print.hpio.inkjet7.kext (1.0.2)
    [Not Loaded] hp_Inkjet8_io_enabler.kext - com.hp.print.hpio.inkjet8.kext (2.1.1)
    [Not Loaded] LexmarkUSBMerge.kext - com.lexmark.print.usbmerge (1.16.11)
    [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (2.0.11)

Startup Items:
  ParallelsDesktopTransporter Path: /Library/StartupItems/ParallelsDesktopTransporter 

System Launch Agents:
  [Not Loaded]  16 Apple tasks
  [Loaded]  185 Apple tasks
  [Running]  130 Apple tasks

System Launch Daemons:
  [Not Loaded]  33 Apple tasks
  [Loaded]  183 Apple tasks
  [Running]  143 Apple tasks
  [Other]  One Apple task

Launch Agents:
  [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062  - installed 2019-06-29)
  [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-09)
  [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2019-06-29)
  [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-07-09)
  [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-09)
  [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2021-03-24)
  [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-04-03)
  [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-03-05)

Launch Daemons:
  [Loaded] HelperLayer.plist (Ivacy Limited - installed 2016-12-02)
  [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09)
  [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09)
  [Loaded] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2019-06-29)
  [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-07-09)
  [Loaded] com.apple.aelwriter.plist (? 761c7cf9  - installed 2009-08-31)
  [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc  - installed 2019-10-05)
  [Loaded] com.feingeist.shimo.helper.plist (Fabian Jaeger - installed 2017-03-11)
  [Running] com.fitbit.galileod.plist (? 485714a8  - installed 2017-03-23)
  [Loaded] com.ivacy.macapp.plist (Ivacy Limited - installed 2016-07-07)
  [Loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-01-11)
  [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2019-03-26)
  [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2021-04-11)
  [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2021-03-24)
  [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-04-03)
  [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2018-11-28)
  [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-03-05)
  [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e  - installed 2010-08-25)
  [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-09-10)
  [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-01-26)

User Launch Agents:
  [Loaded] com.adobe.AAM.Updater-1.0.plist (? 0  - installed 2019-06-29)
  [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-09)
  [Loaded] com.bittorrent.uTorrent.plist (? 0  - installed 2016-07-23)
  [Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-12-12)
  [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-14)
  [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-04)
  [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-04)
  [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-12-12)
  [Loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2018-01-11)
  [Loaded] com.skype.skype.shareagent.plist (? 0  - installed 2017-12-02)
  [Other] com.spotify.webhelper.plist (? 0  - installed 2014-02-22)
  [Loaded] com.valvesoftware.steamclean.plist (Valve Corporation - installed 2021-04-11)

User Login Items:
  [Not Loaded] 1Password Extension Helper (AgileBits Inc. - installed 2021-04-15)
    Modern Login Item
    /Applications/1Password 7.app/Contents/Library/LoginItems/1Password Extension Helper.app

  [Not Loaded] 1Password Launcher (AgileBits Inc. - installed 2021-04-15)
    Modern Login Item
    /Applications/1Password 7.app/Contents/Library/LoginItems/1Password Launcher.app

  [Running] Backup and Sync (Google, Inc. - installed 2021-03-13)
    Application
    /Applications/Backup and Sync.app

  [Running] Dropbox (Dropbox, Inc. - installed 2021-04-16)
    Application
    /Applications/Dropbox.app

  [Not Loaded] ivacyLauncher (PMG Pte. Ltd. - installed 2019-12-17)
    Modern Login Item
    /Applications/Ivacy.app/Contents/Library/LoginItems/ivacyLauncher.app

  [Running] OneDrive (Microsoft Corporation - installed 2021-04-03)
    Application
    /Applications/OneDrive.app

  [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-04-03)
    Modern Login Item
    /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app

  [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-04-03)
    Modern Login Item
    /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app

  [Not Loaded] WhatsApp Login Helper (App Store - installed 2021-04-16)
    Modern Login Item
    /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app

  [Not Loaded] PhotoStreamAgent (App Store - installed 2038-01-19)
    Modern Login Item
    /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app

Internet Plug-ins:
  AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2019-06-29)
  iPhotoPhotocast: 7.0 (Apple - installed 2016-01-20)
  AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-03-13)
  AdobePDFViewer: 21.001.20145 (Adobe Systems, Inc. - installed 2021-03-13)
  OfficeLiveBrowserPlugin: 12.2.3 (? - installed 2016-01-20)
  Unity Web Player: UnityPlayer version 3.1.0f4 (? - installed 2016-01-20)
  QuakeLivePlugin:  (? - installed 2016-01-20)
  JavaAppletPlugin:  (?)

Audio Plug-ins:
  DVCPROHDAudio: 1.3.2 (Apple - installed 2016-01-20)

Safari Extensions:
  1Password (AgileBits Inc. - installed 2021-04-15)

Backup:
  Time Machine information not available without Full Drive Access.
  10 local snapshots
  Oldest local snapshot: 2021-04-15 12:55:14
  Last local snapshot: 2021-04-16 12:47:34

Performance:
  System Load: 9.45 (1 min ago) 27.66 (5 min ago) 16.36 (15 min ago)
  Nominal I/O speed: 0.42 MB/s
  File system: 22.64 seconds
  Write speed: 1791 MB/s
  Read speed: 2841 MB/s

CPU Usage Snapshot:
  Type Overall
  System: 10 %
  User: 35 %
  Idle: 55 %

Top Processes Snapshot by CPU:
  Process (count) CPU (Source - Location)
  suggestd 62.82 % (Apple)
  EtreCheckPro 20.06 % (Etresoft, Inc.)
  WindowServer 9.32 % (Apple)
  cloudd 6.44 % (Apple)
  cfprefsd (3) 6.38 % (Apple)

Top Processes Snapshot by Memory:
  Process (count) RAM usage (Source - Location)
  MTLCompilerService (62) 1.58 GB (Apple)
  Backup and Sync (5) 1.36 GB (Google, Inc.)
  EtreCheckPro 649 MB (Etresoft, Inc.)
  com.apple.WebKit.WebContent (9) 443 MB (Apple)
  Dropbox (3) 334 MB (Dropbox, Inc.)

Top Processes Snapshot by Network Use:
  Process (count) Input / Output (Source - Location)
  mDNSResponder 270 KB / 91 KB (Apple)
  Mail 100 KB / 61 KB (Apple)
  biometrickitd 16 KB / 123 KB (Apple)
  Dropbox 18 KB / 95 KB (Dropbox, Inc.)
  syncdefaultsd 85 KB / 4 KB (Apple)

Top Processes Snapshot by Energy Use:
  Process (count) Energy (0-100) (Source - Location)
  suggestd 29 (Apple)
  WindowServer 4 (Apple)
  photoanalysisd 2 (Apple)
  Backup and Sync (5) 1 (Google, Inc.)
  Adobe CEF Helper (3) 1 (Adobe Systems, Inc.)

Virtual Memory Information:
  Physical RAM: 16 GB

  Free RAM: 2.99 GB
  Used RAM: 8.32 GB
  Cached files: 4.69 GB

  Available RAM: 7.68 GB
  Swap Used: 0 B

Software Installs (past 60 days):
  Install Date Name (Version)
  2021-02-15 Adobe Acrobat Reader DC (21.001.20138) (21.001.20138)
  2021-02-25 Adobe Acrobat Reader DC (21.001.20142) (21.001.20142)
  2021-03-05 Pro Video Formats (2.2.1)
  2021-03-05 macOS 11.2.2 (11.2.2)
  2021-03-05 iMovie (10.2.3)
  2021-03-05 Microsoft AutoUpdate (4.32.21021202)
  2021-03-05 Microsoft PowerPoint (16.46.21021202)
  2021-03-05 Microsoft Excel (16.46.21021202)
  2021-03-05 Microsoft Word (16.46.21021202)
  2021-03-05 Microsoft OneNote (16.46.21021202)
  2021-03-05 Microsoft Outlook (16.46.21021202)
  2021-03-13 Adobe Acrobat Reader DC (21.001.20145) (21.001.20145)
  2021-03-24 Numbers (11.0)
  2021-03-24 Pages (11.0)
  2021-03-24 FileZilla Pro (3.53.1)
  2021-03-31 Keynote (11.0)
  2021-04-10 OneDrive (21.052.0314)
  2021-04-10 GarageBand (10.4.3)
  2021-04-11 Malwarebytes for Mac (1.0)
  2021-04-16 Twitter (8.60)
  2021-04-16 WhatsApp (2.2112.10)

Diagnostics Information (past 7-30 days):
  2021-04-16 13:50:03 Backup and Sync.app High CPU Use (19 times)
    Executable: /Applications/Backup and Sync.app
    Details:
      objc_msgSend() selector name: updatePath:withStatus:

  2021-04-15 12:13:29 com.apple.WebKit.WebContent High CPU Use (3 times)
    Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

  2021-04-14 19:59:17 Safari.app Hang
    Executable: /Applications/Safari.app

  2021-04-11 15:55:45 galileod Crash (20 times)
    Executable: /Library/Application Support/Fitbit Connect/galileod


End of report