EtreCheckPro version: 6.5.5 (6F024) Report generated: 2021-12-20 18:52:45 Download EtreCheckPro from https://etrecheck.com Runtime: 8:53 Performance: Below Average Problem: Computer is too slow Major Issues: Anything that appears on this list needs immediate attention. Hard drive too slow - The hard drive in this computer is too slow. Obsolete hardware - This computer may be considered obsolete. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Upgradeable hard drive - This computerâ s hard drive could be replaced with an SSD. This would dramatically improve your computerâ s performance. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: MacBook Pro (15-inch, Mid 2012) - Obsolete! MacBook Pro Model: MacBookPro9,1 2.3 GHz Quad-Core Intel Core i7 (i7-3615QM) CPU: 4-core 6 GB RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 2 GB DDR3 1600 Battery: Health = Normal - Cycle count = 544 Video Information: Intel HD Graphics 4000 - VRAM: 1536 MB Color LCD 1440 x 900 NVIDIA GeForce GT 650M - VRAM: 512 MB Drives: disk0 - APPLE HDD TOSHIBA MK5065GSXF 500.11 GB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 499.90 GB disk1 [APFS Virtual drive] 499.90 GB (Shared by 5 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 146.71 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 25 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 526 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 4.30 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.11 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 499.90 GB (Shared - 146.71 GB used, 339.11 GB available, 337.07 GB free) APFS Mount point: /System/Volumes/Data disk1s4 - VM [APFS VM] 499.90 GB (Shared - 4.30 GB used, 337.07 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 499.90 GB (Shared - 11.11 GB used, 339.11 GB available, 337.07 GB free) APFS Mount point: / Read-only: Yes Network: Interface usbmodem1421: SAMSUNG CDMA Technologies 86 Interface usbmodem109: SAMSUNG CDMA Technologies 85 Interface usbmodem108: SAMSUNG CDMA Technologies 84 Interface usbmodem107: SAMSUNG CDMA Technologies 83 Interface usbmodem106: SAMSUNG CDMA Technologies 82 Interface usbmodem105: SAMSUNG CDMA Technologies 81 Interface usbmodem104: SAMSUNG CDMA Technologies 80 Interface usbmodem103: SAMSUNG CDMA Technologies 79 Interface usbmodem101: SAMSUNG CDMA Technologies 78 Interface usbmodem100: SAMSUNG CDMA Technologies 77 Interface usbmodem99: SAMSUNG CDMA Technologies 76 Interface usbmodem98: SAMSUNG CDMA Technologies 75 Interface usbmodem97: SAMSUNG CDMA Technologies 74 Interface usbmodem96: SAMSUNG CDMA Technologies 73 Interface usbmodem95: SAMSUNG CDMA Technologies 72 Interface usbmodem94: SAMSUNG CDMA Technologies 71 Interface usbmodem93: SAMSUNG CDMA Technologies 70 Interface usbmodem92: SAMSUNG CDMA Technologies 69 Interface usbmodem91: SAMSUNG CDMA Technologies 68 Interface usbmodem90: SAMSUNG CDMA Technologies 67 Interface usbmodem89: SAMSUNG CDMA Technologies 66 Interface usbmodem88: SAMSUNG CDMA Technologies 65 Interface usbmodem87: SAMSUNG CDMA Technologies 64 Interface usbmodem86: SAMSUNG CDMA Technologies 63 Interface usbmodem85: SAMSUNG CDMA Technologies 62 Interface usbmodem84: SAMSUNG CDMA Technologies 61 Interface usbmodem83: SAMSUNG CDMA Technologies 60 Interface usbmodem82: SAMSUNG CDMA Technologies 59 Interface usbmodem81: SAMSUNG CDMA Technologies 58 Interface usbmodem80: SAMSUNG CDMA Technologies 57 Interface usbmodem79: SAMSUNG CDMA Technologies 56 Interface usbmodem78: SAMSUNG CDMA Technologies 55 Interface usbmodem77: SAMSUNG CDMA Technologies 54 Interface usbmodem76: SAMSUNG CDMA Technologies 53 Interface usbmodem75: SAMSUNG CDMA Technologies 52 Interface usbmodem74: SAMSUNG CDMA Technologies 51 Interface usbmodem73: SAMSUNG CDMA Technologies 50 Interface usbmodem72: SAMSUNG CDMA Technologies 49 Interface usbmodem71: SAMSUNG CDMA Technologies 48 Interface usbmodem70: SAMSUNG CDMA Technologies 47 Interface usbmodem69: SAMSUNG CDMA Technologies 46 Interface usbmodem68: SAMSUNG CDMA Technologies 45 Interface usbmodem67: SAMSUNG CDMA Technologies 44 Interface usbmodem66: SAMSUNG CDMA Technologies 43 Interface usbmodem65: SAMSUNG CDMA Technologies 42 Interface usbmodem64: SAMSUNG CDMA Technologies 41 Interface usbmodem63: SAMSUNG CDMA Technologies 40 Interface usbmodem62: SAMSUNG CDMA Technologies 39 Interface usbmodem61: SAMSUNG CDMA Technologies 38 Interface usbmodem60: SAMSUNG CDMA Technologies 37 Interface usbmodem59: SAMSUNG CDMA Technologies 36 Interface usbmodem58: SAMSUNG CDMA Technologies 35 Interface usbmodem57: SAMSUNG CDMA Technologies 34 Interface usbmodem56: SAMSUNG CDMA Technologies 33 Interface usbmodem55: SAMSUNG CDMA Technologies 32 Interface usbmodem54: SAMSUNG CDMA Technologies 31 Interface usbmodem53: SAMSUNG CDMA Technologies 30 Interface usbmodem52: SAMSUNG CDMA Technologies 29 Interface usbmodem51: SAMSUNG CDMA Technologies 28 Interface usbmodem50: SAMSUNG CDMA Technologies 27 Interface usbmodem49: SAMSUNG CDMA Technologies 26 Interface usbmodem48: SAMSUNG CDMA Technologies 25 Interface usbmodem47: SAMSUNG CDMA Technologies 24 Interface usbmodem46: SAMSUNG CDMA Technologies 23 Interface usbmodem45: SAMSUNG CDMA Technologies 22 Interface usbmodem44: SAMSUNG CDMA Technologies 21 Interface usbmodem43: SAMSUNG CDMA Technologies 20 Interface usbmodem42: SAMSUNG CDMA Technologies 19 Interface usbmodem41: SAMSUNG CDMA Technologies 18 Interface usbmodem40: SAMSUNG CDMA Technologies 17 Interface usbmodem39: SAMSUNG CDMA Technologies 16 Interface usbmodem38: SAMSUNG CDMA Technologies 15 Interface usbmodem37: SAMSUNG CDMA Technologies 14 Interface usbmodem36: SAMSUNG CDMA Technologies 13 Interface usbmodem35: SAMSUNG CDMA Technologies 12 Interface usbmodem34: SAMSUNG CDMA Technologies 11 Interface usbmodem33: SAMSUNG CDMA Technologies 10 Interface usbmodem32: SAMSUNG CDMA Technologies 9 Interface usbmodem31: SAMSUNG CDMA Technologies 8 Interface usbmodem30: SAMSUNG CDMA Technologies 7 Interface usbmodem29: SAMSUNG CDMA Technologies 6 Interface usbmodem28: SAMSUNG CDMA Technologies 5 Interface usbmodem27: SAMSUNG CDMA Technologies 4 Interface usbmodem26: SAMSUNG CDMA Technologies 3 Interface usbmodem25: SAMSUNG CDMA Technologies 2 Interface usbmodem1411: SAMSUNG CDMA Technologies Interface en0: Ethernet Interface fw0: FireWire Interface en1: Wi-Fi 802.11 a/b/g/n Interface en2: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Printer sharing: Enabled System Software: macOS Catalina 10.15.7 (19H15) Time since boot: About 10 hours Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Printer sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/net.juniper.UninstallPulse.plist Executable: /Library/Application Support/Juniper Networks/Junos Pulse/Uninstall.app/Contents/Resources/uninstaller Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.citrix.ctxusbd.plist Executable: /Library/Application Support/Citrix Receiver/ctxusbd Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/CitrixICAClientPlugIn.plugin Apps: 2 Old Applications: 12 x86-only apps Kernel Extensions: /Library/Application Support/Citrix Receiver [Not Loaded] CitrixGUSB.kext - com.citrix.kext.gusb (12.9.1 - SDK 10.9) /Library/Extensions [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.7.3) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 205 Apple tasks [Running] 97 Apple tasks System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 192 Apple tasks [Running] 104 Apple tasks Launch Daemons: [Loaded] com.citrix.ctxusbd.plist (? 44dc9c9f - installed 2021-12-17) [Running] com.examsoft.ExamplifyService.plist (ExamSoft Worldwide, Inc. - installed 2021-12-17) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-12-18) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2021-12-17) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-12-18) [Running] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-08-26) [Other] net.juniper.AccessService.plist (? 992eb637 - installed 2021-12-17) [Not Loaded] net.juniper.UninstallPulse.plist (? deb5d912 - installed 2021-12-17) Launch Agents: [Loaded] ES.Examplify.plist (ExamSoft Worldwide, Inc. - installed 2021-12-17) [Loaded] com.citrix.AuthManager_Mac.plist (? b095ca60 - installed 2021-12-17) [Other] com.citrix.ReceiverHelper.plist (? 369731a0 - installed 2021-12-17) [Other] com.citrix.ServiceRecords.plist (? 8e6543d - installed 2021-12-17) [Running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2021-12-17) [Loaded] com.epson.pma.launcher.plist (Seiko Epson Corporation - installed 2021-12-17) [Running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2021-12-17) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-12-18) [Other] net.juniper.pulsetray.plist (? b3b8c25a - installed 2021-12-17) User Launch Agents: [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2021-10-06) [Running] com.google.keystone.agent.plist (Google, Inc. - installed 2021-08-23) [Running] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-08-23) [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2020-06-05) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2020-06-05) Internet Plug-ins: SharePointBrowserPlugin: 14.0.0 (? - installed 2021-12-17) CitrixICAClientPlugIn: 12.9.1 (? - installed 2021-12-17) Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-10-30) Backup: Time Machine information not available without Full Drive Access. 9 local snapshots Oldest local snapshot: 2021-12-19 16:02:32 Last local snapshot: 2021-12-20 15:44:56 Performance: System Load: 1.67 (1 min ago) 1.31 (5 min ago) 1.24 (15 min ago) Nominal I/O speed: 2.34 MB/s File system: 49.57 seconds Write speed: 39 MB/s Read speed: 32 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 9 % Idle: 87 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) system_profiler (2) 48.74 % (Apple) trustd (3) 29.90 % (Apple) WindowServer 8.36 % (Apple) EtreCheckPro 7.04 % (Etresoft, Inc.) Safari 4.38 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (7) 726 MB (Apple) system_profiler (2) 632 MB (Apple) EtreCheckPro 408 MB (Etresoft, Inc.) MTLCompilerService (26) 373 MB (Apple) Microsoft Word 201 MB (Microsoft Corporation) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 276 MB / 202 KB (Apple) netbiosd 9 MB / 102 KB (Apple) com.apple.WebKit.Networking 5 MB / 181 KB (Apple) parsecd 28 KB / 10 KB (Apple) apsd 4 KB / 4 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) system_profiler (2) 16 (Apple) trustd (3) 7 (Apple) WindowServer 1 (Apple) com.apple.WebKit.WebContent (7) 1 (Apple) hidd 1 (Apple) Virtual Memory Information: Physical RAM: 6 GB Free RAM: 1.44 GB Used RAM: 3.16 GB Cached files: 1.41 GB Available RAM: 2.84 GB Swap Used: 59 MB Software Installs (past 60 days): Install Date Name (Version) 2021-11-02 Examplify (2.8.0) 2021-12-17 macOS Catalina (15.7.02) 2021-12-17 XProtectPlistConfigData (2153) 2021-12-17 Gatekeeper Configuration Data (181) 2021-12-18 Microsoft AutoUpdate (4.42.21121100) 2021-12-18 Microsoft Office Licensing Helper (0) 2021-12-19 Microsoft Excel (16.56.21121100) 2021-12-19 Microsoft OneNote (16.56.21121100) 2021-12-19 Microsoft Outlook (16.56.21121100) 2021-12-19 Microsoft PowerPoint (16.56.21121100) 2021-12-19 Microsoft Word (16.56.21121100) 2021-12-19 MRTConfigData (1.85) Clean up: /Library/LaunchDaemons/net.juniper.AccessService.plist /Applications/Junos Pulse.app/Contents/Plugins/JUNS/dsAccessService Executable not found /Library/LaunchAgents/com.citrix.ServiceRecords.plist /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords Executable not found /Library/LaunchAgents/net.juniper.pulsetray.plist /Applications/Junos Pulse.app/Contents/Plugins/JamUI/PulseTray.app/Contents/MacOS/PulseTray Executable not found /Library/LaunchAgents/com.citrix.ReceiverHelper.plist /usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper Executable not found Diagnostics Information (past 7-30 days): 2021-12-17 17:36:44 Dropbox.app Crash Executable: /Applications/Dropbox.app Details: dyld: launch, loading dependent libraries End of report