EtreCheck version: 5.4.8 (5091) Report generated: 2020-01-28 17:31:04 Download EtreCheck from https://etrecheck.com Runtime: 4:06 Performance: Poor Sandbox: Enabled Full drive access: Disabled Problem: Other problem Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Poor performance - EtreCheck report shows poor performance. This is unusual. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Runaway user process - A user process is using a large percentage of your CPU. Encrypting or decrypting - A drive is currently encrypting or decrypting. The computer may run more slowly than normal until the process finishes. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Air (13-inch, Early 2015) MacBook Air Model: MacBookAir7,2 1 1.6 GHz Intel Core i5 (i5-5250U) CPU: 2-core 4 GB RAM - Not upgradeable BANK 0/DIMM0 - 2 GB DDR3 1600 BANK 1/DIMM0 - 2 GB DDR3 1600 Battery: Health = Normal - Cycle count = 336 Video Information: Intel HD Graphics 6000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 121.12 GB disk1 [APFS Virtual drive] 121.12 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 65.19 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) Mounted Volumes: disk1s1 - Macintosh HD 121.12 GB (Shared - 65.19 GB used, 58.25 GB available, 53.13 GB free) APFS Mount point: / Encryption/Decryption: in progress disk1s4 - VM [APFS VM] 121.12 GB (Shared - 2.15 GB used, 53.13 GB free) APFS Mount point: /private/var/vm Network: Interface Bluetooth-Modem: Bluetooth DUN Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en2: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS High Sierra 10.13.6 (17G10021) Time since boot: Less than an hour Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Unsigned Files: Launchd: ~/Library/LaunchAgents/com.vlm.diskutil.plist Executable: ~/Library/Application Support/vlag/DiskUtil.app/Contents/MacOS/DiskUtil Details: Executable file is not accessible without Full Disk Access Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.LaterAgent.silhouette.plist Executable: ~/Library/Application Support/.nfcd/seld Details: Domain name invalid - possibly adware Launchd: ~/Library/LaunchAgents/com.calculator.helper.plist Executable: ~/Library/Application Support/calculator/helper.app/Contents/MacOS/helper Details: Executable file is not accessible without Full Disk Access Launchd: /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.copypaste.helper.plist Executable: ~/Library/Application Support/pasteboard/PasteBoardHelper.app/Contents/MacOS/PasteBoardHelper Details: Executable file is not accessible without Full Disk Access 32-bit Applications: 36 32-bit apps System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 170 Apple tasks [Running] 109 Apple tasks System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 189 Apple tasks [Running] 109 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2017-04-30) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-04-30) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-10-22) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-22) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2019-11-18) [Other] com.teamviewer.teamviewer.plist (? 9223e856 - installed 2016-07-03) [Other] com.teamviewer.teamviewer_desktop.plist (? efecefe3 - installed 2016-07-03) Launch Daemons: [Running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-04-30) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-10-22) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2020-01-12) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-12-04) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2020-01-22) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2019-11-18) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-05-13) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-09-08) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) [Loaded] com.piriform.ccleaner.CCleanerAgent.plist (Piriform Ltd - installed 2020-01-22) [Loaded] com.teamviewer.Helper.plist (? 7f4bf3e7 - installed 2016-05-02) [Other] com.teamviewer.teamviewer_service.plist (? 52d5a08d - installed 2016-07-03) [Loaded] com.wdc.WDPrivilegedHelper.plist (? 9f7f4405 - installed 2016-05-09) User Launch Agents: [Running] com.LaterAgent.silhouette.plist (? 0 - installed 2020-01-19) [Running] com.calculator.helper.plist (? 0 - installed 2019-08-08) [Running] com.copypaste.helper.plist (? 0 - installed 2019-07-16) [Running] com.vlm.diskutil.plist (? 0 - installed 2019-08-05) User Login Items: [Not Loaded] WhatsApp Login Helper (App Store - installed 2019-08-30) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app Internet Plug-ins: Default Browser: (? - installed 2019-10-04) FlashPlayer-10.6: 32.0.0.321 (Adobe Systems, Inc. - installed 2020-01-22) Flash Player: 32.0.0.321 (Adobe Systems, Inc. - installed 2020-01-22) AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2017-04-30) SharePointBrowserPlugin: 14.0.0 (? - installed 2010-09-08) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2020-01-20) BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2020-01-20) AirPlay: 2.0 (Apple - installed 2020-01-20) AppleAVBAudio: 683.1 (Apple - installed 2020-01-20) BridgeAudioSP: 4.69.2 (Apple - installed 2020-01-20) iSightAudio: 7.7.3 (Apple - installed 2020-01-20) 3rd Party Preference Panes: Flash Player (installed 2020-01-12) Time Machine: Time Machine Not Configured! Performance: System Load: 1.46 (1 min ago) 1.70 (5 min ago) 1.98 (15 min ago) Nominal I/O speed: 2.93 MB/s File system: 120.18 seconds (timed out) Write speed: 595 MB/s Read speed: 1101 MB/s CPU Usage Snapshot: Type Overall System 9 % User 25 % Idle 66 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) helpd 91.80 % (Apple) Other processes 32.85 % (?) EtreCheck 6.59 % (App Store) loginwindow 1.06 % (Apple) seld 0.90 % (? - ~/Library/Application Support/.nfcd) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 443 MB (App Store) Safari 123 MB (Apple) com.apple.WebKit.WebContent (12) 95 MB (Apple) helpd 76 MB (Apple) Spotlight 54 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) Other processes 94 KB / 34 KB (?) SystemUIServer 0 B / 80 B (Apple) routined 0 B / 0 B (Apple) NotificationCenter 0 B / 0 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 131 MB Used RAM: 2.87 GB Cached files: 1.00 GB Available RAM: 1.13 GB Swap Used: 52 MB Software Installs (past 30 days): Install Date Name (Version) 2020-01-20 Security Update 2019-007 (10.13.6) 2020-01-21 "Malwarebytes for Mac Uninstaller" 2020-01-22 Adobe Flash Player 2020-01-22 Malwarebytes for Mac 2020-01-23 XProtectPlistConfigData (2112) 2020-01-23 MRTConfigData (1.53) 2020-01-28 EtreCheck (5.4.8) Clean up: /Library/LaunchAgents/com.teamviewer.teamviewer.plist /Applications/TeamViewer.app/Contents/MacOS/TeamViewer Executable not found /Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist /Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop Executable not found /Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service Executable not found Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report Thank for your time, this is the report I got from Entrecheck and still wondering how to solve this problem of alpha shoppers.