EtreCheck version: 5.6.5 (5229) Report generated: 2021-01-03 11:34:03 Download EtreCheck from https://etrecheck.com Runtime: 2:26 Performance: Excellent Sandbox: Enabled Full drive access: Enabled Problem: Computer is restarting Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (13-inch, 2016, Four Thunderbolt 3 ports) MacBook Pro Model: MacBookPro13,2 2.9 GHz Dual-Core Intel Core i5 (i5-6267U) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB LPDDR3 2133 BANK 1/DIMM0 - 4 GB LPDDR3 2133 Battery: Health = Normal - Cycle count = 97 Video Information: Intel Iris Graphics 550 - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0512J 500.28 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 499.96 GB disk1 [APFS Virtual drive] 499.96 GB (Shared by 5 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 223.29 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.27 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 499.96 GB (Shared - 223.29 GB used, 266.92 GB available, 263.56 GB free) APFS Mount point: /System/Volumes/Data disk1s4 - VM [APFS VM] 499.96 GB (Shared - 1.07 GB used, 263.56 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 499.96 GB (Shared - 11.27 GB used, 266.92 GB available, 263.56 GB free) APFS Mount point: / Read-only: Yes Network: Interface lpss-serial2: LPSS Serial Adapter (2) Interface lpss-serial1: LPSS Serial Adapter (1) Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en8: Belkin USB-C LAN Interface en7: Bluetooth PAN 2 Interface bridge0: Thunderbolt Bridge Interface en6: CYUSB3610 Interface bridge0: Thunderbolt Bridge 2 System Software: macOS Catalina 10.15.7 (19H114) Time since boot: Less than an hour Notifications: EtreCheck.app 3 notifications Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: ~/Library/LaunchAgents/com.cisco.videoguard7.plist Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard7/VideoGuard7.bundle/Contents/Resources/setupServer.sh Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard9.uninstall.plist Executable: /bin/sh ~/.cisco/VideoGuard/uninstall/cisco_videoguard9/condUninstall.sh Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguardmonitor.plist Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuardMonitor/VideoGuardMonitor.bundle/Contents/Resources/launch.sh Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard9.plist Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard9/VideoGuard9.bundle/Contents/Resources/setupServer.sh Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard8.uninstall.plist Executable: /bin/sh ~/.cisco/VideoGuard/uninstall/cisco_videoguard8/condUninstall.sh Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard10.plist Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard10/VideoGuard10.bundle/Contents/Resources/setupServer.sh Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard10.uninstall.plist Executable: /bin/sh ~/.cisco/VideoGuard/uninstall/cisco_videoguard10/condUninstall.sh Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard7.uninstall.plist Executable: /bin/sh ~/.cisco/VideoGuard/uninstall/cisco_videoguard7/condUninstall.sh Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard8.plist Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard8/VideoGuard8.bundle/Contents/Resources/setupServer.sh Details: Exact match found in the legitimate list - probably OK Running app: /Applications/CalDigit Docking Station Utility/CalDigit_Docking_Station_Utility.app/Contents/MacOS/CalDigit_Docking_Station_Utility Login Item: /Applications/CalDigit Docking Station Utility/CalDigit_Docking_Station_Utility.app Plugin: /Library/Internet Plug-Ins/Unity Web Player.plugin Plugin: ~/Library/Internet Plug-Ins/CitrixOnlineWebDeploymentPlugin.plugin Apps: 3 32-bit Applications: 3 32-bit apps Kernel Extensions: /Library/Extensions CalDigitUSBHubSupport.kext (CalDigit, Inc, 2.0 - SDK 10.14) FTDIKext.kext (Wacom Technology Corp., 1.0 - SDK 10.13) CYUSB3610.kext (WEI LU SU, 1.8.0 - SDK 10.10) Wacom Tablet.kext (Wacom Technology Corp., Wacom Tablet 6.3.31-6 - SDK 10.13) System Launch Agents: [Not Loaded] 14 Apple tasks [Loaded] 190 Apple tasks [Running] 109 Apple tasks System Launch Daemons: [Not Loaded] 33 Apple tasks [Loaded] 182 Apple tasks [Running] 122 Apple tasks Launch Agents: [Loaded] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2020-11-27) [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2020-11-27) [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2020-11-27) [Running] com.citrix.WebLauncher.plist (Citrix Systems, Inc. - installed 2020-11-27) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-12-16) [Running] com.wacom.DataStoreMgr.plist (Wacom Technology Corp. - installed 2020-09-25) [Running] com.wacom.IOManager.plist (Wacom Technology Corp. - installed 2020-09-25) [Running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2020-09-25) [Loaded] de.devolo.networkservice.notify.plist (devolo AG - installed 2020-10-16) Launch Daemons: [Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2020-11-27) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-12-16) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-04-09) [Running] com.wacom.UpdateHelper.plist (Wacom Technology Corp. - installed 2020-09-25) [Loaded] com.wacom.displayhelper.plist (Apple - installed 2020-12-09) [Running] de.devolo.networkservice.plist (devolo AG - installed 2020-10-16) User Launch Agents: [Loaded] com.cisco.videoguard10.plist (? 0 - installed 2020-09-21) [Loaded] com.cisco.videoguard10.uninstall.plist (? 0 - installed 2020-09-21) [Loaded] com.cisco.videoguard7.plist (? 0 - installed 2020-09-21) [Loaded] com.cisco.videoguard7.uninstall.plist (? 0 - installed 2020-09-21) [Loaded] com.cisco.videoguard8.plist (? 0 - installed 2020-09-21) [Loaded] com.cisco.videoguard8.uninstall.plist (? 0 - installed 2020-09-21) [Loaded] com.cisco.videoguard9.plist (? 0 - installed 2020-09-21) [Loaded] com.cisco.videoguard9.uninstall.plist (? 0 - installed 2020-09-21) [Other] com.cisco.videoguardmonitor.plist (? 0 - installed 2020-09-21) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-14) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-10-19) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-10-19) [Not Loaded] com.hp.devicemonitor.plist (HP Inc. - installed 2020-12-21) User Login Items: [Running] CalDigit_Docking_Station_Utility (? - installed 2020-12-31) Application /Applications/CalDigit Docking Station Utility/CalDigit_Docking_Station_Utility.app [Running] Garmin Express Service (Garmin International - installed 2019-05-27) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2020-12-09) Modern Login Item /Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2020-12-21) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app Internet Plug-ins: ZoomUsPlugIn: 5.0.2 (24030.0508) (Zoom Video Communications, Inc. - installed 2020-05-12) Unity Web Player: UnityPlayer version 5.3.8f2 (? - installed 2018-01-13) User Internet Plug-ins: CitrixOnlineWebDeploymentPlugin: 1.0.105 (? - installed 2013-04-26) 3rd Party Preference Panes: WacomTablet (Wacom Technology Corp. - installed 2020-09-25) Backup: Auto backup: Yes Volumes being backed up: Macintosh HD: Disk size: 499.96 GB - Disk used: 236.40 GB Destinations: Data [Network] (Last used) Total size: 1.90 TB Total number of backups: 26 Oldest backup: 2020-12-06 23:07:00 Last backup: 2020-12-30 13:10:42 6 local snapshots Oldest local snapshot: 2021-01-02 22:28:34 Last local snapshot: 2021-01-03 11:25:21 Performance: System Load: 19.74 (1 min ago) 7.50 (5 min ago) 2.93 (15 min ago) Nominal I/O speed: 0.13 MB/s File system: 33.95 seconds Write speed: 2089 MB/s Read speed: 2823 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 9 % Idle: 88 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheck 33.46 % (App Store) Other processes 15.35 % (?) Garmin Express Service 0.08 % (Garmin International) ReceiverHelper 0.07 % (Citrix Systems, Inc.) Dock 0.05 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 569 MB (App Store) CalDigit_Docking_Station_Utility 95 MB (? - /Applications/CalDigit Docking Station Utility/CalDigit_Docking_Station_Utility.app) Dock 79 MB (Apple) Finder 61 MB (Apple) accountsd 58 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) Other processes 291 KB / 214 KB (?) ReceiverHelper 9 KB / 1 KB (Citrix Systems, Inc.) assistantd 5 KB / 2 KB (Apple) SystemUIServer 0 B / 64 B (Apple) mdworker_shared 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 2.84 GB Used RAM: 3.04 GB Cached files: 2.12 GB Available RAM: 4.96 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-12-08 Adobe Flash Player 2020-12-09 Citrix Workspace (20.12.0) 2020-12-15 iMovie (10.2.2) 2020-12-16 Microsoft AutoUpdate (4.30.20121301) 2020-12-18 XProtectPlistConfigData (2137) 2020-12-21 Microsoft Outlook (16.44.20121301) 2020-12-21 Microsoft Excel (16.44.20121301) 2020-12-21 Microsoft OneNote (16.44.20121301) 2020-12-21 Microsoft PowerPoint (16.44.20121301) 2020-12-21 Microsoft Word (16.44.20121301) 2020-12-31 CalDigit Dock Station Utility (1.9.13) 2020-12-31 CalDigit USB-C Dock Hub Support Driver (2.0) 2021-01-02 Security Update 2020-001 (10.15.7) 2021-01-02 Safari (14.0.2) 2021-01-02 HP Printer Software Update (5.1) 2021-01-02 MRTConfigData (1.72) 2021-01-02 EtreCheck (5.6.5) Diagnostics Information (past 7-30 days): 2021-01-03 10:55:47 SophosScanD.app - High CPU Use (4 times) Executable: /Library/Sophos Anti-Virus/SophosScanD.app 2021-01-02 12:47:55 Software Update.app - Crash Executable: /System/Library/CoreServices/Software Update.app Details: dyld3 mode 2021-01-02 12:35:14 backupd - High CPU Use Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd End of report