EtreCheckPro version: 6.4.3 (6E010) Report generated: 2021-03-20 11:06:29 Download EtreCheckPro from https://etrecheck.com Runtime: 10:03 Performance: Poor Problem: Apps are crashing Description: Crashes when using Google Chrome Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Battery failure - Your battery is reporting that it needs to be serviced. Failing hard drive - This computer has a hard drive that appears to be failing. Low RAM - This computer has insufficient RAM. Obsolete hardware - This computer may be considered obsolete. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Upgradeable hard drive - This computerâ s hard drive could be replaced with an SSD. This would dramatically improve your computerâ s performance. Apps crashing - There have been numerous app crashes. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook (13-inch, Late 2009) - Obsolete! MacBook Model: MacBook6,1 2.26 GHz Intel Core 2 Duo (Duo) CPU: 2-core 2 GB RAM - Upgradeable BANK 0/DIMM0 - 1 GB DDR3 1067 BANK 1/DIMM0 - 1 GB DDR3 1067 Battery: Health = Service Battery - Cycle count = 543 Video Information: NVIDIA GeForce 9400M - VRAM: 256 MB Color LCD 1280 x 800 Drives: disk0 - Hitachi HTS545025B9SA02 250.06 GB (Mechanical - 5400 RPM) Internal SATA 1.5 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 - Macintosh HD (Journaled HFS+) 249.20 GB (38.39 GB used) disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB Mounted Volumes: disk0s2 - Macintosh HD 249.20 GB (38.39 GB used, 212.54 GB available, 210.55 GB free) Journaled HFS+ Mount point: / Network: Interface en1: Wi-Fi 802.11 a/b/g/n Interface Bluetooth-Modem: Bluetooth DUN Interface en0: Ethernet Interface en3: iPhone Interface en2: Bluetooth PAN System Software: macOS High Sierra 10.13.6 (17G14042) Time since boot: About an hour Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/WacomTabletPlugin.plugin Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin Preference Pane: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.prefPane Apps: 2 32-bit Applications: 9 32-bit apps Kernel Extensions: /Library/Extensions [Not Loaded] FTDIKext.kext - com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11) [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.2.3) /System/Library/Extensions [Not Loaded] SiLabsUSBDriver64.kext - com.silabs.driver.CP210xVCPDriver64 (3.0.0d1) [Not Loaded] Wacom Tablet.kext - com.wacom.kext.wacomtablet (Wacom Tablet 6.3.15-3 - SDK 10.11) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 175 Apple tasks [Running] 100 Apple tasks [Other] One Apple task System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 191 Apple tasks [Running] 105 Apple tasks [Other] 2 Apple tasks Launch Agents: [Not Loaded] com.oracle.java.Java-Updater.plist (? 53241e57 - installed 2017-09-06) [Loaded] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2016-05-05) Launch Daemons: [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-10-31) [Loaded] com.microsoft.autoupdate.helpertool.plist (Microsoft Corporation - installed 2016-09-10) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-09-10) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-09-06) [Loaded] com.piriform.ccleaner.CCleanerAgent.plist (Piriform Ltd - installed 2021-01-10) [Loaded] org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2016-05-05) User Launch Agents: [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-05) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-05) User Login Items: [Not Loaded] SpeedTestHelper (App Store - installed 2021-03-13) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app Internet Plug-ins: WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 (? - installed 2015-12-16) JavaAppletPlugin: Java 8 Update 151 build 12 (? - installed 2017-12-23) Audio Plug-ins: BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2021-01-23) iSightAudio: 7.7.3 (Apple - installed 2021-01-23) AirPlay: 2.0 (Apple - installed 2021-01-23) AppleAVBAudio: 683.1 (Apple - installed 2021-01-23) BridgeAudioSP: 4.69.2 (Apple - installed 2021-01-31) AppleTimeSyncAudioClock: 1.0 (Apple - installed 2021-01-23) 3rd Party Preference Panes: Java (? - installed 2017-12-23) Backup: Time Machine Not Configured! Performance: System Load: 1.27 (1 min ago) 1.30 (5 min ago) 1.33 (15 min ago) Nominal I/O speed: 1.00 MB/s File system: 121.88 seconds (timed out) Write speed: 24 MB/s Read speed: 30 MB/s CPU Usage Snapshot: Type Overall System: 10 % User: 38 % Idle: 52 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 12.18 % (Etresoft, Inc.) system_profiler (2) 10.12 % (Apple) WindowServer 4.74 % (Apple) kernel_task 2.90 % (Apple) ps (5) 1.30 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) system_profiler (2) 304 MB (Apple) kernel_task 294 MB (Apple) EtreCheckPro 261 MB (Etresoft, Inc.) Google Chrome Helper (Renderer) (3) 75 MB (Google, Inc.) Google Chrome 44 MB (Google, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) netbiosd 25 KB / 5 KB (Apple) mDNSResponder 13 KB / 11 KB (Apple) apsd 6 KB / 6 KB (Apple) SystemUIServer 0 B / 64 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) system_profiler (2) 16 (Apple) trustd (3) 6 (Apple) WindowServer 2 (Apple) ocspd 0 (Apple) spindump 0 (Apple) Virtual Memory Information: Physical RAM: 2 GB Free RAM: 27 MB Used RAM: 1.64 GB Cached files: 343 MB Available RAM: 370 MB Swap Used: 12 MB Software Installs (past 60 days): Install Date Name (Version) 2021-01-20 SU_TITLE (10.13.6.1.1.1544783150) 2021-01-21 CompatibilityNotificationData (1.0.5) 2021-01-23 Security Update 2020-005 (10.13.6) 2021-01-31 Security Update 2020-006 (10.13.6) 2021-03-13 Speedtest (1.20) 2021-03-19 XProtectPlistConfigData (2142) 2021-03-19 MRTConfigData (1.76) Diagnostics Information (past 7-30 days): 2021-03-20 09:06:41 MRT.app Memory (3 times) Executable: /System/Library/CoreServices/MRT.app 2021-03-19 17:19:09 com.piriform.ccleaner.CCleanerAgent Crash (20 times) Executable: /Library/PrivilegedHelperTools/com.piriform.ccleaner.CCleanerAgent Details: dyld: launch, loading dependent libraries 2021-03-19 09:20:09 cloudd Crash Executable: /System/Library/PrivateFrameworks/CloudKitDaemon.framework/Support/cloudd Details: *** Terminating app due to uncaught exception 'NSInternalInconsistency Exception', reason: 'Path /Users/***/Library/Caches/*/StagingAssets de leted/renamed, crashing.' terminating with uncaught exception of type NSException abort() called 2021-03-19 09:19:04 Google Chrome.app Hang (2 times) Executable: /Applications/Google Chrome.app End of report