EtreCheck version: 5.2 (5C006) Report generated: 2019-05-27 19:14:31 Download EtreCheck from https://etrecheck.com Runtime: 11:51 Performance: Below Average Problem: No problem - just checking Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Stuck iCloud - This machine has a large number of pending iCloud transfers. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Upgradeable hard drive - This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Low performance - EtreCheck report took over 5 minutes to run. This is unusual. Hardware Information: MacBook Pro (13-inch, Mid 2012) MacBook Pro Model: MacBookPro9,2 1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core 8 RAM - At maximum BANK 0/DIMM0 - 4 GB DDR3 1600  ok BANK 1/DIMM0 - 4 GB DDR3 1600  ok Battery: Health = Normal - Cycle count = 21 Video Information: Intel HD Graphics 4000 - VRAM: 1536 MB Color LCD 1280 x 800 Drives: disk0 - APPLE HDD HTS545050A7E362 500.11 GB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 499.90 GB disk1 [APFS Virtual drive] 499.90 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 445.53 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 23 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 507 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 4.30 GB used) Mounted Volumes: disk1s1 - Macintosh HD 499.90 GB (49.37 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] (Shared - 4.30 GB used) APFS Mount point: /private/var/vm disk2s2 - T******************s 3.66 TB (2.47 TB free) Mac OS Extended (Case-sensitive, Journaled) Disk Image Mount point: /Volumes/T******************s Network: Interface en0: Ethernet Interface fw0: FireWire Interface en1: Wi-Fi 802.11 a/b/g/n Interface en4: iPhone Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 1.73 TB available iCloud Status: 33 pending files System Software: macOS Mojave 10.14.5 (18F132) Time since boot: About 3 days Safe Mode: Enabled Notifications: /Applications/Microsoft Outlook.app 56 notifications /Applications/EtreCheckPro.app 2 notifications /Applications/Safari.app one notification Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 160 Apple tasks [Running] 123 Apple tasks [Other] 2 Apple tasks System Launch Daemons: [Not Loaded] 34 Apple tasks [Loaded] 176 Apple tasks [Running] 125 Apple tasks [Other] One Apple task Launch Agents: [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-05-21) [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2019-01-08) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2019-01-08) Launch Daemons: [Not Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-05-04) [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-05-21) [Not Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-07-02) [Not Loaded] com.prosofteng.DRInstaller.plist (PROSOFT Engineering, Inc. - installed 2018-11-09) [Not Loaded] com.prosoftnet.idrivedaemon.plist (IDrive Incorporated - installed 2019-04-10) [Not Loaded] com.prosoftnet.idsyncdaemon.plist (IDrive Incorporated - installed 2019-04-10) [Not Loaded] com.prosoftnet.idwifimanager.plist (IDrive Incorporated - installed 2019-04-10) [Not Loaded] com.symantec.NSVService.plist (Symantec - installed 2018-11-21) [Not Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2018-09-07) [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2019-01-08) [Not Loaded] jp.co.canon.MasterInstaller.plist (? d0637166 - installed 2017-10-27) User Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2019-03-08) [Not Loaded] com.adobe.ARM.***.plist (? 0 - installed 2014-12-10) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-05-14) [Not Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-05-09) [Not Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-05-09) [Not Loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-06-30) [Not Loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist (? 0 - installed 2014-08-26) User Login Items: IDriveMonitor.app (IDrive Incorporated - installed 2019-04-17) (Application - /Library/Application Support/IDriveforMac/IDriveHelperTools/IDriveMonitor.app) WDDriveUtilityHelper.app (Western Digital Corporation Branded Products Group - installed 2016-02-25) (Application - /Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app) Internet Plug-ins: FlashPlayer-10.6: 32.0.0.142 (Adobe Systems, Inc. - installed 2019-02-12) EPPEX Plugin: 10.0 (? - installed 2014-09-15) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-02-24) AdobePDFViewer: 19.010.20098 (Adobe Systems, Inc. - installed 2019-02-24) Flash Player: 32.0.0.142 (Adobe Systems, Inc. - installed 2019-02-12) SharePointBrowserPlugin: 14.7.7 (? - installed 2017-10-06) PepperFlashPlayer: 32.0.0.142 (Adobe Systems, Inc. - installed 2019-02-13) Silverlight: 5.1.30514.0 (? - installed 2015-01-04) User Internet Plug-ins: CitrixOnlineWebDeploymentPlugin: 1.0.105 (? - installed 2013-04-25) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-05-24) BluetoothAudioPlugIn: 6.0.12 (Apple - installed 2019-05-24) AirPlay: 2.0 (Apple - installed 2019-05-24) AppleAVBAudio: 740.1 (Apple - installed 2019-05-24) BridgeAudioSP: 5.46 (Apple - installed 2019-05-24) iSightAudio: 7.7.3 (Apple - installed 2019-05-24) Safari Extensions: Pin It Button.safariextz - Pinterest, Inc. - http://www.pinterest.com/ (installed 2017-03-17) Translate.safariextz - SideTree.com - http://SideTree.com/extensions.html#Translate (installed 2018-08-19) 3rd Party Preference Panes: Flash Player (installed 2019-01-28) Time Machine: Time Machine Not Configured! 3 local snapshots Oldest local snapshot: 2019-05-24 13:47:18 Last local snapshot: 2019-05-24 22:08:09 Performance: System Load: 2.06 (1 min ago) 1.93 (5 min ago) 1.82 (15 min ago) Nominal I/O speed: 0.78 MB/s File system: 272.99 seconds (timed out) Write speed: 41 MB/s Read speed: 45 MB/s CPU Usage Snapshot: Type Overall System 2 % User 6 % Idle 92 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 7.16 % (Etresoft, Inc.) WindowServer 5.68 % (Apple) kernel_task 1.74 % (Apple) Finder 0.88 % (Apple) coreduetd 0.42 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Finder 830 MB (Apple) EtreCheckPro 622 MB (Etresoft, Inc.) QuickLookUIService 224 MB (Apple) WindowServer 135 MB (Apple) soagent 119 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) kernel_task 7.26 GB / 50.06 GB (Apple) mDNSResponder 28 MB / 1 MB (Apple) netbiosd 709 KB / 130 KB (Apple) apsd 145 KB / 109 KB (Apple) rapportd 1 KB / 939 B (Apple) Top Processes Snapshot by Energy Use: Energy (0-100) ( - ) systemstats (2) 14 (Apple) WindowServer 3 (Apple) usbd 0 (Apple) Finder 0 (Apple) backupd 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 1003 MB Used RAM: 4.90 GB Cached files: 2.12 GB Available RAM: 3.10 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-05-04 MRTConfigData (1.41) 2019-05-12 XProtectPlistConfigData (2103) 2019-05-14 Microsoft PowerPoint (16.25.19051201) 2019-05-14 Microsoft Excel (16.25.19051201) 2019-05-14 Microsoft Outlook (16.25.19051201) 2019-05-14 Microsoft Word (16.25.19051201) 2019-05-14 Gatekeeper Configuration Data (166) 2019-05-20 "Malwarebytes for Mac Uninstaller" (1.0) 2019-05-21 Microsoft AutoUpdate (4.11.19051201) Clean up: ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper Executable not found ~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility Executable not found Diagnostics Information (past 7 days): 2019-05-27 11:00:39 signpost_reporter CPU Executable: /usr/libexec/signpost_reporter 2019-05-27 10:15:13 ScreenSaverEngine.app CPU Executable: /System/Library/CoreServices/ScreenSaverEngine.app 2019-05-26 19:10:22 callservicesd CPU Executable: /System/Library/PrivateFrameworks/TelephonyUtilities.framework/callservicesd 2019-05-26 19:10:22 soagent.app CPU Executable: /System/Library/PrivateFrameworks/MessagesKit.framework/Versions/A/Resources/soagent.app 2019-05-25 20:21:55 Finder.app CPU Executable: /System/Library/CoreServices/Finder.app 2019-05-25 00:39:43 quicklookd.app Crash Executable: /System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd.app Details: dyld3 mode BUG IN CLIENT OF LIBDISPATCH: Invalid workloop owner, possible memory corruption 2019-05-24 22:03:01 backupd CPU Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd 2019-05-23 23:27:28 IDriveDaemon.app Crash Executable: /Library/Application Support/IDriveforMac/*/IDriveDaemon.app Details: abort() called IDriveDaemon(119,0x7000108d1000) malloc: Double free of object 0x7fee9 349cfc0 2019-05-20 23:28:21 Amazon Photos.app Hang Executable: /Applications/Amazon Photos.app End of report