EtreCheck version: 6.1.6 (6B038) Report generated: 2019-12-12 09:42:42 Download EtreCheck from https://etrecheck.com Runtime: 28:55 Performance: Poor Problem: Beachballing Description: Beachballing right after startup Major Issues: Anything that appears on this list needs immediate attention. Failing hard drive - This machine has a hard drive that appears to be failing. Antivirus software problems - Antivirus software is causing performance problems. More than one antivirus app - This machine has multiple antivirus apps installed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: iMac (21.5-inch, Late 2013) iMac Model: iMac14,1 1 2.7 GHz Intel Core i5 (i5-4570R) CPU: 4-core 8 RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 4 GB DDR3 1600  BANK 1/DIMM0 - 4 GB DDR3 1600  Video Information: Intel Iris Pro - VRAM: 1536 MB iMac 1920 x 1080 Drives: disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 260.40 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 45 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 510 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 4.29 GB used) Mounted Volumes: disk1s1 - Macintosh HD 1000.00 GB (Shared - 260.40 GB used, 749.57 GB available, 734.55 GB free) APFS Mount point: / Encrypted disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 4.29 GB used, 734.55 GB free) APFS Mount point: /private/var/vm Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en5: iPhone Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 23.67 GB available System Software: macOS Mojave 10.14.6 (18G103) Time since boot: Less than an hour Security: System Status Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple, CleanMyMac, and Malwarebytes 32-bit Applications: 66 32-bit apps System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 173 Apple tasks [Running] 110 Apple tasks [Other] One Apple task System Launch Daemons: [Not Loaded] 39 Apple tasks [Loaded] 178 Apple tasks [Running] 117 Apple tasks [Other] One Apple task Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2016-12-13) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-08-08) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-05-14) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-08-08) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-08-08) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-11-22) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-20) [Loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-08-10) [Loaded] com.malwarebytes.MBAMHelperTool.plist (Malwarebytes Corporation - installed 2016-01-04) [Not Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (? 0 - installed 2019-01-30) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-05-14) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-01-15) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2015-11-03) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-12-04) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-12-04) [Not Loaded] com.hp.devicemonitor.plist (HP Inc. - installed 2019-12-12) [Running] com.hp.productresearch.plist (HP Inc. - installed 2019-12-12) [Loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2018-06-26) User Login Items: [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2019-01-30) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2019-01-30) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] PhotoStreamAgent (App Store - installed 2018-06-26) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2019-03-22) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Running] HP Product *** (HP Inc. - installed 2019-03-22) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product *** Manager.app/Contents/Library/LoginItems/HP Product ***.app [Not Loaded] HP Data Uploader (HP Inc. - installed 2019-03-22) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product *** Manager.app/Contents/Library/LoginItems/HP Product ***.app/Contents/Resources/HP Data Uploader.app Internet Plug-ins: FlashPlayer-10.6: 32.0.0.303 (Adobe Systems, Inc. - installed 2019-12-10) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-11-18) AdobePDFViewer: 19.021.20056 (Adobe Systems, Inc. - installed 2019-11-18) Flash Player: 32.0.0.303 (Adobe Systems, Inc. - installed 2019-12-10) CouponPrinter-FireFox_v2: Version 1.1.7 (? - installed 2012-06-24) OfficeLiveBrowserPlugin: 12.3.3 (? - installed 2012-08-07) GarminGpsControl: 4.0.4.0 Release (? - installed 2012-11-02) iPhotoPhotocast: 7.0 (? - installed 2009-07-20) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-12-11) BluetoothAudioPlugIn: 6.0.14 (Apple - installed 2019-12-11) AirPlay: 2.0 (Apple - installed 2019-12-11) AppleAVBAudio: 760.6 (Apple - installed 2019-12-11) BridgeAudioSP: 5.52 (Apple - installed 2019-12-11) iSightAudio: 7.7.3 (Apple - installed 2019-12-11) 3rd Party Preference Panes: Flash Player (installed 2019-11-22) Time Machine: Time Machine information not available without Full Drive Access. 5 local snapshots Oldest local snapshot: 2019-12-11 09:48:39 Last local snapshot: 2019-12-12 08:57:01 Performance: System Load: 1.41 (1 min ago) 1.68 (5 min ago) 1.53 (15 min ago) Nominal I/O speed: 2.09 MB/s File system: 124.49 seconds (timed out) Write speed: 13 MB/s Read speed: 14 MB/s CPU Usage Snapshot: Type Overall System 2 % User 3 % Idle 95 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) kernel_task 7.42 % (Apple) WindowServer 4.58 % (Apple) BrainLab 3.08 % (? - /Users) bird 1.60 % (Apple) syspolicyd 1.18 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) BrainLab 575 MB (? - /Users) MTLCompilerService (18) 269 MB (Apple) kernel_task 197 MB (Apple) Google Chrome 168 MB (Google, Inc.) Google Chrome Helper (Renderer) (2) 150 MB (Google, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 75 KB / 23 KB (Apple) Mail 22 KB / 6 KB (Apple) apsd 9 KB / 7 KB (Apple) netbiosd 810 B / 558 B (Apple) SystemUIServer 0 B / 64 B (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) BrainLab 3 (? - /Users) trustd (4) 1 (Apple) kextcache 1 (Apple) coreduetd 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 711 MB Used RAM: 3.53 GB Cached files: 3.77 GB Available RAM: 4.47 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-11-14 XProtectPlistConfigData (2108) 2019-11-15 Numbers (6.0) 2019-11-15 Pages (8.0) 2019-11-15 Keynote (9.0) 2019-11-18 Adobe Acrobat Reader DC (19.021.20056) (0) 2019-12-10 Adobe Flash Player (32.0.0.303) End of report