EtreCheckPro version: 6.8.10 (68077) Report generated: 2025-05-15 19:35:53 Download EtreCheckPro from https://etrecheck.com Runtime: 3:31 Performance: Good Problem: Apps are crashing Description: Powerpoint: pbolem with video reproduction Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy RAM usage - Apps are using a large amount of RAM. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. External drives and performance - There are external drives connected that could be affecting performance. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (16-inch, 2019) Status: Supported MacBook Pro Model: MacBookPro16,1 2,6 GHz 6-Core Intel Core i7 (i7-9750H) CPU: 6-core 16 GB RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 8 GB DDR4 2667 BANK 2/ChannelB-DIMM0 - 8 GB DDR4 2667 Battery: Health = Normal - Cycle count = 147 Video Information: Intel UHD Graphics 630 - VRAM: 1536 MB Color LCD (built-in) 3584 x 2240 AMD Radeon Pro 5300M - VRAM: 4 GB Drives: disk0 - APPLE SSD AP0512N 500.28 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express S.M.A.R.T. Details: 1% used, 14.51 TB written, 100% health, 64 unsafe shutdowns disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 499.96 GB disk1 [APFS Virtual drive] 499.96 GB (Shared by 6 volumes) disk1s1 - M*****************i (APFS) [APFS Virtual drive] (339.12 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (2.53 GB used) disk1s3 - Recovery (APFS) [Recovery] (1.33 GB used) disk1s4 (APFS) [APFS Container] (11.25 GB used) disk1s4s1 - Macintosh HD (APFS) [APFS Snapshot] (11.25 GB used) disk1s5 - Update (APFS) (4 MB used) disk1s6 - VM (APFS) [APFS VM] (20 KB used) disk2 - Apple Disk Image 16.00 TB (Disk Image) External Virtual Interface disk3 [APFS Virtual drive] 16.00 TB disk3s1 - B*******************************i (APFS) (460.28 GB used) Mounted Volumes: disk1s1 - M*****************i [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 339.12 GB Shared values Size: 499.96 GB Free: 145.58 GB Available: 167.52 GB disk1s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 2.53 GB Shared values Size: 499.96 GB Free: 145.58 GB disk1s4s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 11.25 GB Shared values Size: 499.96 GB Free: 145.58 GB Available: 167.52 GB disk1s5 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 4 MB Shared values Size: 499.96 GB Free: 145.58 GB disk1s6 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 20 KB Shared values Size: 499.96 GB Free: 145.58 GB disk3s1 - B*******************************i Filesystem: APFS Disk Image Mount point: /Volumes/B*******************************i Size: 16.00 TB Free: 1.54 TB T************T [AFP] Server: A**************************************************. Share: /T**************T Remote user: G***************************i Mount point: /Volumes/.**********e/A********************************************./5**********************************E/T************T/ Options: nobrowse USB: USB 3.1 bus USB 3.1 bus USB 3.1 bus T2Bus Apple - composite_device Apple Inc. - Touch Bar Backlight Apple Inc. - Touch Bar Display Apple Inc. - Apple Internal Keyboard / Trackpad Apple - Headset Apple Inc. - Ambient Light Sensor Apple Inc. - FaceTime HD Camera (Built-in) Apple Inc. - Apple T2 Controller Network: Interface en5: USB 10/100 LAN Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge Firewall: Blocked apps: None System Software: macOS Sequoia 15.5 (24F74) Installed 2025-05-14 Time since boot: Less than an hour Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Apps: 7 Kernel Extensions: /Applications/Disk Drill.app [Not Loaded] SecureDisk.kext - com.cleverfiles.SecureDisk (1.0 - SDK 10.14) [Not Loaded] SecureDisk_11.kext - com.cleverfiles.SecureDisk-11 (1.0 - SDK 13) System Launch Daemons: [Not Loaded] 40 Apple tasks [Loaded] 187 Apple tasks [Running] 186 Apple tasks [Other] 4 Apple tasks System Launch Agents: [Not Loaded] 20 Apple tasks [Loaded] 210 Apple tasks [Running] 219 Apple tasks Launch Daemons: [Not Loaded] com.cleverfiles.cfbackd.plist (Justin Johnson - installed 2024-12-12) Executable: /Library/Application Support/CleverFiles/BackService.app/Contents/MacOS/cfbackd [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2025-05-14) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2025-05-14) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-05-14) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-05-14) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2024-10-14) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper Launch Agents: [Not Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2025-05-14) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Loaded] com.microsoft.SyncReporter.plist (Microsoft Corporation - installed 2025-05-14) Executable: /Applications/OneDrive.app/Contents/SyncReporter.app/Contents/MacOS/SyncReporter [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2025-03-31) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2025-05-14) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent User Login Items: [Not Loaded] CopyClipHelper (App Store - installed 2024-10-22) Modern Login Item /Applications/CopyClip.app/Contents/Library/LoginItems/CopyClipHelper.app [Not Loaded] SmartDaemon (Justin Johnson - installed 2024-12-09) Modern Login Item /Applications/Disk Drill.app/Contents/Library/LoginItems/SmartDaemon.app [Not Loaded] Garmin Express Service (Garmin International - installed 2025-01-16) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] LauncherApplication (App Store - installed 2024-11-10) Modern Login Item /Applications/Hidden Bar.app/Contents/Library/LoginItems/LauncherApplication.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2025-05-14) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2025-05-14) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] PDFgearHelper (App Store - installed 2025-03-24) Modern Login Item /Applications/PDFgear.app/Contents/Library/LoginItems/PDFgearHelper.app [Not Loaded] PasswordsMenuBarExtra (Apple - installed 2025-05-04) Modern Login Item /System/Applications/Passwords.app/Contents/Library/LoginItems/PasswordsMenuBarExtra.app [Not Loaded] WeatherMenu (Apple - installed 2025-05-04) Modern Login Item /System/Applications/Weather.app/Contents/Library/LoginItems/WeatherMenu.app Applications: 795 Apple apps 78 3rd party apps 24 x86-only apps 7 unsigned apps App Extensions: Widgets: [Loaded] PowerPointWidgetKit - /Applications/Microsoft PowerPoint.app [Loaded] CalendarWidgetExtension - /Applications/Microsoft Outlook.app [Loaded] ExcelWidgetKit - /Applications/Microsoft Excel.app [Not Loaded] WordWidgetKit - /Applications/Microsoft Word.app Photo editing extensions: [Loaded] Edit in Affinity Photo - /Applications/Affinity Photo 2.app File providers: [Loaded] OneDrive File Provider - /Applications/OneDrive.app Share services: [Loaded] OneNote - /Applications/Microsoft OneNote.app Finder sync extensions: [Not Loaded] OneDrive Finder Integration - /Applications/OneDrive.app [Loaded] Keka Finder Integration - /Applications/Keka.app [Loaded] FinderOpen - /Applications/Pearcleaner.app QuickLook Previews: [Loaded] EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck Audio Plug-ins: AppleAES3Audio: 3.0 (Apple - installed 2025-03-29) Backup: Time Machine information is limited without Full Disk Access Destinations: T************T [Network] (Last used) 3 local snapshots Oldest local snapshot: 2025-05-14 19:40:49 Last local snapshot: 2025-05-15 19:25:33 Performance: System Load: 1.94 (1 min ago) 3.10 (5 min ago) 3.52 (15 min ago) Nominal I/O usage: 3.08 MB/s File system: 20.17 seconds Write speed: 2674 MB/s Read speed: 2585 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 5 % Idle: 93 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 40.10 % (Etresoft, Inc.) backupd 21.52 % (Apple) WindowServer 11.14 % (Apple) softwareupdated 9.92 % (Apple) kernel_task 8.93 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (7) 2.12 GB (Apple) EtreCheckPro 988 MB (Etresoft, Inc.) AppleSpell 354 MB (Apple) MTLCompilerService (8) 326 MB (Apple) kernel_task 258 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) softwareupdated 25 MB / 445 KB (Apple) com.apple.WebKit.Networking 20 MB / 2 MB (Apple) mDNSResponder 658 KB / 344 KB (Apple) corespeechd 948 B / 264 KB (Apple) biometrickitd 87 KB / 36 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) backupd 10 (Apple) WindowServer 4 (Apple) PerfPowerServices 3 (Apple) softwareupdated 3 (Apple) diskimagesiod 2 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 87 MB Used RAM: 9.56 GB Cached files: 6.35 GB Available RAM: 6.44 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2025-03-19 Microsoft AutoUpdate (4.76.24101387) - Installer 2025-03-19 Microsoft Excel (16.97.25051114) - Installer 2025-03-19 Microsoft PowerPoint (16.97.25051114) - Installer 2025-03-19 Microsoft Word (16.97.25051114) - Installer 2025-03-20 Microsoft AutoUpdate (4.76.24101387) - Installer 2025-03-24 PDFgear (2.12) - App Store 2025-03-26 XProtectCloudKitUpdate (5291) - XProtectUpdateService 2025-03-26 XProtectPlistConfigData (5291) - Software update 2025-03-29 Pro Video Formats (2.4) - Software update 2025-04-01 Microsoft Excel (16.97.25051114) - Installer 2025-04-01 Microsoft PowerPoint (16.97.25051114) - Installer 2025-04-01 Microsoft Word (16.97.25051114) - Installer 2025-04-02 XProtectPlistConfigData (5292) - Software update 2025-04-04 Microsoft Excel (16.97.25051114) - Installer 2025-04-04 Microsoft PowerPoint (16.97.25051114) - Installer 2025-04-04 Microsoft Word (16.97.25051114) - Installer 2025-04-04 Keynote (14.4) - App Store 2025-04-08 XProtectCloudKitUpdate (5293) - XProtectUpdateService 2025-04-09 XProtectPlistConfigData (5293) - Software update 2025-04-16 Microsoft Excel (16.97.25051114) - Installer 2025-04-16 Microsoft PowerPoint (16.97.25051114) - Installer 2025-04-16 Microsoft Word (16.97.25051114) - Installer 2025-04-16 XProtectCloudKitUpdate (5295) - XProtectUpdateService 2025-04-16 XProtectPlistConfigData (5295) - Software update 2025-04-22 Microsoft AutoUpdate (4.76.24101387) - Installer 2025-04-22 Microsoft Excel (16.97.25051114) - Installer 2025-04-22 Microsoft PowerPoint (16.97.25051114) - Installer 2025-04-22 Microsoft Word (16.97.25051114) - Installer 2025-04-25 XProtectCloudKitUpdate (5296) - XProtectUpdateService 2025-04-25 XProtectPlistConfigData (5296) - Software update 2025-05-05 Microsoft Word (16.97.25051114) - Installer 2025-05-05 macOS 15.4.1 (15.4.1) - Software update 2025-05-07 macOS 15.5 (15.5) - Software update 2025-05-07 Microsoft Excel (16.97.25051114) - Installer 2025-05-07 Microsoft Word (16.97.25051114) - Installer 2025-05-07 Microsoft PowerPoint (16.97.25051114) - Installer 2025-05-08 Microsoft Excel (16.97.25051114) - Installer 2025-05-08 Microsoft Word (16.97.25051114) - Installer 2025-05-08 Microsoft PowerPoint (16.97.25051114) - Installer 2025-05-09 CleanMyMac (5.0.8) - App Store 2025-05-13 Microsoft Excel (16.97.25051114) - Installer 2025-05-13 Microsoft PowerPoint (16.97.25051114) - Installer 2025-05-13 Microsoft Word (16.97.25051114) - Installer 2025-05-13 OpenCore Legacy Patcher (2.4.0) - Installer 2025-05-13 Microsoft 365 and Office for Mac (16.97.25051114) - Installer 2025-05-13 Microsoft Office LTSC 2024 Serializer (16.90.24101387) - Installer 2025-05-13 Microsoft_Defender_101.24080.0001_Individuals_Shim_Installer (101.24080.0001) - Installer 2025-05-13 Microsoft PowerPoint (16.97.25051114) - Installer 2025-05-14 macOS 15.5 (15.5) - Software update 2025-05-14 XProtectCloudKitUpdate (5297) - XProtectUpdateService 2025-05-14 MRTConfigData (1.93) - Software update 2025-05-14 Gatekeeper Compatibility Data (1.0) - Software update 2025-05-14 XProtectPlistConfigData (5297) - Software update 2025-05-14 Microsoft OneNote (16.97.25051114) - Installer 2025-05-14 Microsoft OneNote (16.97.25051114) - Installer 2025-05-14 Microsoft OneNote (16.97.25051114) - Installer 2025-05-14 Microsoft Word (16.97.25051114) - Installer 2025-05-14 Microsoft Word (16.97.25051114) - Installer 2025-05-14 Microsoft Word (16.97.25051114) - Installer 2025-05-14 Microsoft Word (16.97.25051114) - Installer 2025-05-14 Microsoft Word (16.97.25051114) - Installer 2025-05-14 Microsoft Word (16.97.25051114) - Installer 2025-05-14 Microsoft Word (16.97.25051114) - Installer 2025-05-14 Microsoft Word (16.97.25051114) - Installer 2025-05-14 Microsoft Word (16.97.25051114) - Installer 2025-05-14 Microsoft Word (16.97.25051114) - Installer 2025-05-14 Microsoft Outlook (16.97.25051114) - Installer 2025-05-14 Microsoft Excel (16.97.25051114) - Installer 2025-05-14 Microsoft Office LTSC 2024 Serializer (16.90.24101387) - Installer 2025-05-14 Microsoft 365 and Office for Mac (16.97.25051114) - Installer 2025-05-14 Microsoft_Defender_101.24080.0001_Individuals_Shim_Installer (101.24080.0001) - Installer 2025-05-14 Microsoft PowerPoint (16.97.25051114) - Installer 2025-05-14 Microsoft OneNote (16.97.25051114) - Installer 2025-05-14 Microsoft OneNote (16.97.25051114) - Installer 2025-05-14 Microsoft OneNote (16.97.25051114) - Installer 2025-05-14 Microsoft Word (16.97.25051114) - Installer 2025-05-14 Microsoft Word (16.97.25051114) - Installer 2025-05-14 Microsoft Word (16.97.25051114) - Installer 2025-05-14 Microsoft Word (16.97.25051114) - Installer 2025-05-14 Microsoft Word (16.97.25051114) - Installer 2025-05-14 Microsoft Excel (16.97.25051114) - Installer 2025-05-14 Microsoft Outlook (16.97.25051114) - Installer Diagnostics Information (past 60 days): 2025-05-14 23:14:05 installd High CPU Use (4 times) First occurrence: 2025-05-14 11:03:49 Executable: /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd 2025-05-14 23:05:13 mds Crash (18 times) First occurrence: 2025-05-09 07:52:21 Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mds 2025-05-14 11:21:53 PDFgear.app High CPU Use Executable: /Applications/PDFgear.app 2025-05-14 07:59:49 chronod Crash (2 times) Executable: /System/Library/PrivateFrameworks/ChronoCore.framework/Support/chronod 2025-05-14 07:59:49 IntelligencePlatformComputeService Crash (2 times) Executable: /System/Library/PrivateFrameworks/IntelligencePlatformCompute.framework/Versions/A/XPCServices/IntelligencePlatformComputeService.xpc/Contents/MacOS/IntelligencePlatformComputeService 2025-05-14 07:59:37 SetStoreUpdateService Crash (2 times) Executable: /System/Library/PrivateFrameworks/CascadeSets.framework/Versions/A/XPCServices/SetStoreUpdateService.xpc/Contents/MacOS/SetStoreUpdateService 2025-05-14 00:17:32 audiomxd High CPU Use Executable: /usr/libexec/audiomxd 2025-05-13 20:45:49 apfsd High CPU Use Executable: /usr/libexec/apfsd 2025-05-13 19:25:54 rmdinspect Crash (4 times) First occurrence: 2025-05-09 15:05:40 Executable: /System/Library/PrivateFrameworks/RemoteManagement.framework/rmdinspect 2025-05-13 19:25:54 managedsettingsdiagnoticstool Crash (4 times) First occurrence: 2025-05-09 15:05:40 Executable: /System/Library/Frameworks/ManagedSettings.framework/managedsettingsdiagnoticstool 2025-05-13 17:25:18 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/stacks-2025-05-13-172518.ips Crash (4 times) First occurrence: 2025-05-09 13:05:03 End of report