EtreCheckPro version: 6.4.4 (6E015) Report generated: 2021-06-12 13:02:08 Download EtreCheckPro from https://etrecheck.com Runtime: 3:18 Performance: Excellent Problem: Computer is too slow Description: Computer has become very laboured since installing big sur. Major Issues: Anything that appears on this list needs immediate attention. Adware - Adware detected. Security updates disabled - Security updates are disabled. This computer is at risk of malware infection. Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Vintage hardware - This computer may be considered vintage. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, 2014 - 2015) - Vintage! iMac Model: iMac15,1 3.5 GHz Quad-Core Intel Core i5 (i5-4690) CPU: 4-core 8 GB RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 BANK 0/DIMM1 - Empty BANK 1/DIMM1 - Empty Video Information: AMD Radeon R9 M290X - VRAM: 2 GB iMac (built-in) 5120 x 2880 ZOWIE RL LCD 1920 x 1080 Drives: disk0 - APPLE SSD SD0128F 121.33 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Fusion Drive] 121.12 GB disk3 [APFS Virtual drive] 998.64 GB (Shared by 6 volumes) disk3s1 - M*****************a (APFS) [APFS Virtual drive] (Shared - 637.50 GB used) disk3s2 - Preboot (APFS) [APFS Preboot] (Shared - 425 MB used) disk3s3 - Recovery (APFS) [Recovery] (Shared - 623 MB used) disk3s4 - VM (APFS) [APFS VM] (Shared - 3.23 GB used) disk3s5 (APFS) [APFS Container] (Shared - 15.31 GB used) disk3s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.31 GB used) disk3s6 - Update (APFS) (Shared - 2 MB used) disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 3 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 877.52 GB disk3 [APFS Virtual drive] 998.64 GB (Shared by 6 volumes) disk3s1 - M*****************a (APFS) [APFS Virtual drive] (Shared - 637.50 GB used) disk3s2 - Preboot (APFS) [APFS Preboot] (Shared - 425 MB used) disk3s3 - Recovery (APFS) [Recovery] (Shared - 623 MB used) disk3s4 - VM (APFS) [APFS VM] (Shared - 3.23 GB used) disk3s5 (APFS) [APFS Container] (Shared - 15.31 GB used) disk3s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.31 GB used) disk3s6 - Update (APFS) (Shared - 2 MB used) disk1s3 - B******P (MS-DOS FAT12) 122.48 GB disk2 - ST1000LM024 HN-M101MBB 1.00 TB (Mechanical - 5400 RPM) External Thunderbolt 3 Gigabit Serial ATA disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - L***e (Journaled HFS+) 999.86 GB (171.38 GB used) disk4 - G-DRIVE mobile USB-C 2.00 TB (Mechanical) External USB 5 Gbit/s USB disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk4s2 - I**********************p (Journaled HFS+) 2.00 TB (1.60 TB used) disk5 - LaCie Mobile Drive 2.00 TB (Solid State - TRIM: No) External USB 5 Gbit/s USB disk5s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk5s2 - 2*********p 2.00 TB (1.04 TB used) Mounted Volumes: disk2s2 - L***e 999.86 GB (171.38 GB used, 828.84 GB available, 828.48 GB free) Journaled HFS+ Mount point: /Volumes/L***e Owners enabled: No disk3s1 - M*****************a [APFS Virtual drive] 998.64 GB (Shared - 637.50 GB used, 382.92 GB available, 332.67 GB free) APFS Mount point: /System/Volumes/Data disk3s2 - Preboot [APFS Preboot] 998.64 GB (Shared - 425 MB used, 332.67 GB free) APFS Mount point: /System/Volumes/Preboot disk3s4 - VM [APFS VM] 998.64 GB (Shared - 3.23 GB used, 332.67 GB free) APFS Mount point: /System/Volumes/VM disk3s5s1 - Macintosh HD [APFS Snapshot] 998.64 GB (Shared - 15.31 GB used, 382.92 GB available, 332.67 GB free) APFS Mount point: / Read-only: Yes disk3s6 - Update 998.64 GB (Shared - 2 MB used, 332.67 GB free) APFS Mount point: /System/Volumes/Update disk4s2 - I**********************p 2.00 TB (1.60 TB used, 396.93 GB available, 396.56 GB free) Journaled HFS+ Mount point: /Volumes/I**********************p disk5s2 - 2*********p 2.00 TB (1.04 TB used, 960.29 GB available, 959.93 GB free) Mount point: /Volumes/2*********p Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 148.26 GB available iCloud Status: 3 pending files System Software: macOS Big Sur 11.4 (20F71) Time since boot: About 17 hours Notifications: TotalAV.app one notification MKPlayer.app one notification (one scheduled) Safari.app 2 notifications Creative Cloud.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Security Updates: Disabled Antivirus software: TotalAV Adware: Launchd: ~/Library/LaunchAgents/com.appbox.AppBox.plist Executable: /Users/***/Library/Application Support/AppPolicy/AppBox -i -c 748931 -isn 6CBBC8B7-F0CC-4A28-A8E1-57F1A1942C87 Reason: Adware pattern match Unsigned Files: Launchd: ~/Library/LaunchAgents/com.pia.pia_manager.plist Executable: ~/.pia_manager/pia_manager.app/Contents/MacOS/runner.sh --startup Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.paragon-software.NTFS.fsnotify.daemon.plist Executable: /Library/PreferencePanes/ParagonNTFS.prefPane/Contents/Resources/com.paragon-software.NTFS.fsnotify.daemon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.paragon-software.ntfs.automount.plist Executable: /Library/PreferencePanes/ParagonNTFS.prefPane/Contents/Resources/NTFSAutomountAgent Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.fxfactory.FxFactory.helper.plist Executable: /Library/PrivilegedHelperTools/com.fxfactory.FxFactory.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.paragon-software.facebook.agent.plist Executable: /Library/Application Support/Paragon Software/Paragon Software Facebook Agent.app/Contents/MacOS/Paragon Software Facebook Agent Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.bitcointrezor.trezorBridge.trezord.plist Executable: /bin/sh -c '/Applications/Utilities/TREZOR\ Bridge/trezord -l $HOME/Library/Logs/trezord.log' Details: Exact match found in the legitimate list - probably OK Running app: /Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app/Contents/CNSSelectorAgent.app/Contents/MacOS/CNSSelectorAgent Login Item: /etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist Login Item: /Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app Plugin: /Library/Internet Plug-Ins/WidevineMediaOptimizer.plugin Plugin: /Library/Internet Plug-Ins/AdobeExManDetect.plugin Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/Easy-WebPrint EX.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/DirectorShockwave.plugin Preference Pane: /Library/PreferencePanes/Flip4Mac WMV.prefPane Preference Pane: ~/Library/PreferencePanes/Perian.prefPane Apps: 17 System Extensions: [Not Loaded] TotalAV Real-Time Extension - version 1.0 (SS Protect Limited - 2020-12-05) Application: /Applications/TotalAV.app - version 4.18 (SS Protect Limited - 2020-12-05) Kernel Extensions: /Applications/TotalAV.app [Not Loaded] SSIODriver.kext - com.ss.SSIODriver (1.0 - SDK 10.6) /Library/Extensions [Not Loaded] SystemAudioRecorder.kext - com.Perfect.Driver.SystemAudioRecorder (1.1.0 - SDK 10.9) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Loaded] ufsd_NTFS.kext - com.paragon-software.filesystems.ntfs (14.3.318 - SDK 10.5) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (16.0.10 - SDK 10.9) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 172 Apple tasks [Running] 146 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 169 Apple tasks [Running] 155 Apple tasks [Other] 2 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-18) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2021-05-17) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2021-04-24) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-24) [Loaded] com.adobe.ccxprocess.plist (Adobe Systems, Inc. - installed 2021-06-11) [Running] com.bitcointrezor.trezorBridge.trezord.plist (? 9b551654 - installed 2020-01-01) [Running] com.paragon-software.NTFS.fsnotify.agent.plist (Paragon Software GmbH - installed 2016-11-29) [Loaded] com.paragon-software.facebook.agent.plist (? 95fb0bd4 - installed 2016-11-29) [Loaded] com.paragon-software.ntfs.automount.plist (? 23af1e7e - installed 2016-11-29) [Other] com.paragon.updater.plist (Paragon Software GmbH - installed 2016-11-29) Launch Daemons: [Loaded] com.adobe.SwitchBoard.plist (? 68cad67 - installed 2016-01-13) [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2021-05-17) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2021-04-24) [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2019-09-20) [Loaded] com.fxfactory.FxFactory.helper.plist (? 1ec1ea62 - installed 2016-02-10) [Running] com.jdi.ss.SSHelper.plist (SS Protect Limited - installed 2021-05-02) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-13) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-02-01) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) [Running] com.paragon-software.NTFS.fsnotify.daemon.plist (? 66744841 - installed 2016-11-29) [Running] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2016-12-01) [Loaded] com.paragon.NTFS.launch.plist (Apple - installed 2020-01-01) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-18) [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-24) [Other] com.appbox.AppBox.plist (Adware - installed 2017-11-17) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-16) [Other] com.facebook.videochat.***.plist (Apple - installed 2020-01-01) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-14) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-14) [Not Loaded] com.movavi.converteragent.startup.plist (? 0 - installed 2021-03-28) [Other] com.pia.pia_manager.plist (? 0 - installed 2015-12-01) [Loaded] com.valvesoftware.steamclean.plist (Valve Corporation - installed 2020-02-28) User Login Items: [Running] 1Password Extension Helper (App Store - installed 2021-04-25) Modern Login Item /Applications/1Password 7.app/Contents/Library/LoginItems/1Password Extension Helper.app [Loaded] 1Password Launcher (App Store - installed 2021-04-25) Modern Login Item /Applications/1Password 7.app/Contents/Library/LoginItems/1Password Launcher.app [Not Loaded] AppCleaner SmartDelete (Julien Ramseier - installed 2021-03-28) Modern Login Item /Applications/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app [Loaded] Canon IJ Network Scanner Selector EX (? - installed 2015-02-14) Application /Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app [Not Loaded] CompressorHelper (App Store - installed 2021-03-25) Modern Login Item /Applications/Compressor.app/Contents/Library/LoginItems/CompressorHelper.app [Running] Dropbox (Dropbox, Inc. - installed 2021-06-12) Application /Applications/Dropbox.app [Not Loaded] Find Any File Hotkey (App Store - installed 2020-11-16) Modern Login Item /Applications/Find Any File.app/Contents/Library/LoginItems/Find Any File Hotkey.app [Not Loaded] Houseparty Login Helper (App Store - installed 2021-05-27) Modern Login Item /Applications/Houseparty.app/Contents/Library/LoginItems/Houseparty Login Helper.app [Not Loaded] Launcher Disabler (App Store - installed 2021-05-27) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (App Store - installed 2021-05-27) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Loaded] LaunchHelper (SS Protect Limited - installed 2020-12-05) Modern Login Item /Applications/TotalAV.app/Contents/Library/LoginItems/LaunchHelper.app [Not Loaded] LoginHelper (App Store - installed 2017-03-02) Modern Login Item /Applications/VPN Unlimited.app/Contents/Library/LoginItems/LoginHelper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2021-06-11) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Loaded] com.adobe.SwitchBoard.monitor.plist (?) MachInit /etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist Internet Plug-ins: WidevineMediaOptimizer: 6.0.0.12757 (? - installed 2014-06-10) AdobeExManDetect: AdobeExManDetect 1.1.0.0 (? - installed 2016-03-06) AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2021-05-17) ZoomUsPlugIn: 5.0.2 (24030.0508) (Zoom Video Communications, Inc. - installed 2020-05-12) Flip4Mac WMV Plugin: 3.2.0.16 (? - installed 2013-06-08) SharePointBrowserPlugin: 14.7.2 (? - installed 2017-03-16) Easy-WebPrint EX: 1.1.0 (? - installed 2011-06-17) Silverlight: 5.1.41212.0 (? - installed 2019-10-24) DirectorShockwave: 12.2.5r195 (? - installed 2016-09-01) Safari Extensions: 1Password (App Store - installed 2021-04-25) Grammarly for Safari (App Store - installed 2021-06-11) MKPlayer (App Store - installed 2020-12-06) 3rd Party Preference Panes: Flip4Mac WMV (? - installed 2013-03-30) Paragon NTFS for Mac (Paragon Software GmbH - installed 2016-12-01) Perian (? - installed 2011-07-24) Backup: Skip System Files: No Auto backup: Yes Destinations: I**********************p [Local] (Last used) Total size: 2.00 TB Total number of backups: 100 Oldest backup: 2019-05-27 18:54:55 Last backup: 2021-06-12 12:18:04 17 local snapshots Oldest local snapshot: 2021-06-11 19:58:47 Last local snapshot: 2021-06-12 12:14:44 Performance: System Load: 1.29 (1 min ago) 2.05 (5 min ago) 2.17 (15 min ago) Nominal I/O speed: 0.13 MB/s File system: 19.87 seconds Write speed: 280 MB/s Read speed: 708 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 3 % Idle: 95 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 9.18 % (Apple) EtreCheckPro 5.34 % (Etresoft, Inc.) kernel_task 2.90 % (Apple) com.apple.WebKit.WebContent (5) 0.44 % (Apple) Dropbox Web Helper (4) 0.42 % (Dropbox, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 424 MB (Etresoft, Inc.) com.apple.WebKit.WebContent (5) 419 MB (Apple) MTLCompilerService (21) 266 MB (Apple) mds_stores 176 MB (Apple) Dropbox (3) 133 MB (Dropbox, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 4 MB / 541 KB (Apple) Dropbox 157 KB / 189 KB (Dropbox, Inc.) apsd 132 KB / 159 KB (Apple) usbmuxd 155 KB / 117 KB (Apple) netbiosd 137 KB / 2 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 7 (Apple) Dropbox Web Helper (4) 1 (Dropbox, Inc.) cloudd (2) 0 (Apple) Core Sync 0 (Adobe Inc.) com.apple.WebKit.WebContent (5) 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 16 MB Used RAM: 5.22 GB Cached files: 2.76 GB Available RAM: 2.78 GB Swap Used: 194 MB Software Installs (past 60 days): Install Date Name (Version) 2021-04-25 1Password 7 (7.8.1) 2021-05-27 OneDrive (21.062.0328) 2021-05-27 Sweet Home 3D (6.5.5) 2021-05-27 Microsoft Remote Desktop (10.6.6) 2021-05-27 Houseparty (2.0.1) 2021-06-01 macOS 11.4 (11.4) 2021-06-11 Grammarly for Safari (9.34) 2021-06-11 WhatsApp (2.2121.6) 2021-06-11 Keynote (11.1) 2021-06-11 Numbers (11.1) 2021-06-11 Pages (11.1) 2021-06-11 PDF Reader Pro Lite (2.8.0) Clean up: ~/Library/LaunchAgents/com.movavi.converteragent.startup.plist /Applications/Movavi Video Converter 21 Premium.app/Contents/MacOS/ConverterAgent.app Executable not found Diagnostics Information (past 7-30 days): 2021-06-12 11:05:03 Adobe Lightroom Classic.app High CPU Use Executable: /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app 2021-06-12 10:05:04 mdworker High CPU Use Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdworker End of report