EtreCheckPro version: 6.8.1 (68024) Report generated: 2023-05-28 07:51:06 Download EtreCheckPro from https://etrecheck.com Runtime: 3:32 Performance: Good Problem: Computer is too slow Description: Boot or restart takes 5 minutes since upgrading to Mac OS Ventura 13.4 . Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. System extensions installed - This computer has system extensions installed. System extensions can be difficult to uninstall. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 4K, 21.5-inch, 2019) Status: Supported Under warranty: Yes Warranty expiration: 2024-09-12 iMac Model: iMac19,2 3 GHz 6-Core Intel Core i5 (i5-8500) CPU: 6-core 8 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/ChannelA-DIMM0 - 4 GB DDR4 2667 BANK 2/ChannelB-DIMM0 - 4 GB DDR4 2667 Video Information: Radeon Pro 560X - VRAM: 4 GB iMac (built-in) 4096 x 2304 Drives: disk0 - APPLE SSD SM0256L 251.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 250.69 GB disk1 [APFS Virtual drive] 250.69 GB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (9.06 GB used) disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (9.06 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (159.51 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (2.12 GB used) disk1s4 - Recovery (APFS) [Recovery] (1.14 GB used) disk1s5 - VM (APFS) [APFS VM] (3.22 GB used) disk1s6 - Update (APFS) (8 MB used) disk2 - Fantom Drives 14.00 TB External USB 5 Gbit/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - M************A (Journaled HFS+) 14.00 TB (5.80 TB used) disk3 - WD Ext HDD 1021 3.00 TB External USB 480 Mbit/s USB disk3s1 - M************C (Journaled HFS+) 3.00 TB (2.85 TB used) disk4 - WDC WD60 EDAZ-11U78B0 6.00 TB External USB 5 Gbit/s USB disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk4s2 - M************B (Journaled HFS+) 5.00 TB (1.17 TB used) disk4s3 [APFS Container] 1.00 TB disk5 [APFS Virtual drive] 1.00 TB (Shared by 1 volumes) disk5s2 - M************D (APFS) (176.21 GB used) Mounted Volumes: disk1s1s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 9.06 GB Shared values Size: 250.69 GB Free: 75.48 GB Available: 94.66 GB disk1s2 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Used: 159.51 GB Shared values Size: 250.69 GB Free: 75.48 GB Available: 94.66 GB disk1s3 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 2.12 GB Shared values Size: 250.69 GB Free: 75.48 GB disk1s5 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 3.22 GB Shared values Size: 250.69 GB Free: 75.48 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 8 MB Shared values Size: 250.69 GB Free: 75.48 GB disk2s2 - M************A Filesystem: Journaled HFS+ Mount point: /Volumes/M************A Owners enabled: No Used: 5.80 TB Size: 14.00 TB Free: 8.20 TB disk3s1 - M************C Filesystem: Journaled HFS+ Mount point: /Volumes/M************C Owners enabled: No Used: 2.85 TB Size: 3.00 TB Free: 148.91 GB Available: 148.98 GB disk4s2 - M************B Filesystem: Journaled HFS+ Mount point: /Volumes/M************B Owners enabled: No Used: 1.17 TB Size: 5.00 TB Free: 3.83 TB disk5s2 - M************D Filesystem: APFS Mount point: /Volumes/M************D Used: 176.21 GB Shared values Size: 1.00 TB Free: 825.97 GB Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge System Software: macOS Ventura 13.4 (22F66) Time since boot: Less than an hour Notifications: EtreCheckPro.app 2 notifications Surfshark.app 3 notifications MetaZ.app 100 notifications qbittorrent.app 22 notifications HandBrake.app 100 notifications Creative Cloud.app 5 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist Executable: /Library/Extensions/AmbrosiaAudioSupport.kext/Contents/MacOS/ambrosiaaudiosupporthelper Details: Exact match found in the legitimate list - probably OK Apps: 18 Applications: 553 apps 98 x86-only apps 20 unsigned apps System Extensions: [Running] Surfshark Antivirus - version 4.9.2 (SURFSHARK LTD - 2023-05-22) Application: /Applications/Surfshark.app - version 4.9.2 (SURFSHARK LTD - 2023-05-28) Description: System Extension enables Surfshark app to provide antivirus features. [Running] Surfshark. WireGuard - version 4.9.2 (SURFSHARK LTD - 2023-05-22) Application: /Applications/Surfshark.app - version 4.9.0 (SURFSHARK LTD - 2023-05-28) Description: System Extension enables Surfshark app to connect using WireGuard protocol. Kernel Extensions: /Library/Extensions [Loaded] Soundflower.kext - com.Cycling74.driver.Soundflower (2.0b2 - SDK 10.10) [Loaded] ufsd_NTFS.kext - com.paragon-software.filesystems.ntfs (15.10.590 - SDK 10.10) System Launch Daemons: [Not Loaded] 37 Apple tasks [Loaded] 193 Apple tasks [Running] 157 Apple tasks [Other] 2 Apple tasks System Launch Agents: [Not Loaded] 21 Apple tasks [Loaded] 201 Apple tasks [Running] 175 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2022-01-08) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2022-01-08) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2023-03-03) Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2 [Running] com.adobe.agsservice.plist (Adobe Inc. - installed 2023-03-21) Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService [Loaded] com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist (Not signed - installed 2019-04-24) Executable: /Library/Extensions/AmbrosiaAudioSupport.kext/Contents/MacOS/ambrosiaaudiosupporthelper [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2023-05-27) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2023-05-27) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-05-16) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-05-16) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2022-05-27) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.paragon-software.ntfs.loader.plist (Paragon Software GmbH - installed 2023-03-22) Command: /sbin/kextload /Library/Extensions/ufsd_NTFS.kext [Running] com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2023-03-22) Executable: /Library/Application Support/Paragon Software/com.paragon-software.ntfsd [Not Loaded] com.privateinternetaccess.vpn.daemon.plist (Private Internet Access, Inc. - installed 2022-04-14) Executable: /Applications/Private Internet Access.app/Contents/MacOS/pia-daemon [Loaded] com.rogueamoeba.aceagent.plist (Rogue Amoeba Software, LLC - installed 2021-10-12) Executable: /Library/Audio/Plug-Ins/HAL/ACE.driver/Contents/Resources/aceagent.app/Contents/MacOS/aceagent [Loaded] com.rogueamoeba.acetool.plist (Rogue Amoeba Software, LLC - installed 2021-10-12) Executable: /Library/Audio/Plug-Ins/HAL/ACE.driver/Contents/Resources/acetool [Loaded] com.surfshark.vpnclient.macos.direct.helper.plist (SURFSHARK LTD - installed 2023-04-28) Executable: /Library/PrivilegedHelperTools/com.surfshark.vpnclient.macos.direct.helper [Loaded] com.wdc.WDPrivilegedHelper.plist (Not signed - installed 2022-07-30) Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2023-04-05) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Not Loaded] com.Roche.DeviceLink.Mac.plist (Roche Diagnostics Operations, Inc - installed 2020-10-12) Command: /Applications/DeviceLink.app/Contents/MacOS/DeviceLink /autorun [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-01-08) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Other] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2023-03-03) Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true [Running] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2023-03-21) Command: /Library/Application Support/Adobe/AdobeGCClient/Adobe Genuine Software Monitor Service -mode=logon [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-03-21) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2023-05-23) Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2023-05-27) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-05-15) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-05-16) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent [Running] com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2023-03-22) Executable: /Library/Application Support/Paragon Software/com.paragon-software.ntfs.notification-agent.app/Contents/MacOS/NotificationAgent User Launch Agents: [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-03-21) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=scheduled [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2023-05-10) Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2023-05-10) Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost [Loaded] com.valvesoftware.steamclean.plist (Valve Corporation - installed 2023-05-27) Command: ~/Library/Application Support/Steam/SteamApps/steamclean Public User Login Items: [Loaded] AdobeResourceSynchronizer (Adobe Inc. - installed 2023-04-11) Application /Applications/Adobe/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app [Not Loaded] Keeper Password Manager Login Helper (App Store - installed 2023-05-23) Modern Login Item /Applications/Keeper Password Manager.app/Contents/Library/LoginItems/Keeper Password Manager Login Helper.app [Loaded] FSMenuAppLoginItemHelper (Paragon Software GmbH - installed 2023-05-25) Modern Login Item /Applications/NTFS for Mac.app/Contents/Library/LoginItems/FSMenuAppLoginItemHelper.app [Running] OneDrive (Microsoft Corporation - installed 2023-05-27) Application /Applications/OneDrive.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2023-05-27) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2023-05-27) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Loaded] Surfshark (SURFSHARK LTD - installed 2023-05-28) Modern Login Item /Applications/Surfshark.app/Contents/Library/LoginItems/LaunchAgent.app [Not Loaded] A-Zippr Helper (App Store - installed 2023-03-10) Modern Login Item /Applications/Utilities/A-Zippr.app/Contents/Library/LoginItems/Zippr-Helper.app App Extensions: Finder sync extensions: FinderSyncExtension - /Applications/Google Apps/Google Drive.app/Contents/Applications/FinderHelper.app Surfshark Finder Extension - /Applications/Surfshark.app zippr-extn - /Applications/Utilities/A-Zippr.app OneDrive Finder Integration - /Applications/OneDrive.app Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app File providers: Google Drive - /Applications/Google Apps/Google Drive.app OneDrive File Provider - /Applications/OneDrive.app Share services: OneNote - /Applications/Microsoft OneNote.app Safari extensions: KeeperFill - /Applications/Keeper Password Manager.app Keeper for Safari Extension - /Applications/Keeper for Safari.app QuickLook Previews: EtreCheckQuickLook - /Applications/Utilities/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-06-26) AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2023-03-03) AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-06-26) Audio Plug-ins: SteamStreamingMicrophone: 0.2.10 (Valve Corporation - installed 2021-11-08) SteamStreamingSpeakers: 0.2.10 (Valve Corporation - installed 2021-11-08) ACE: 11.7.5 (Rogue Amoeba Software, LLC - installed 2022-01-16) 3rd Party Preference panels: ParagonNTFS (Paragon Software GmbH - installed 2023-03-22) Backup: Time Machine information is limited without Full Disk Access Destinations: M************D [Local] (Last used) 3 local snapshots Oldest local snapshot: 2023-05-26 07:36:31 Last local snapshot: 2023-05-27 07:57:40 Performance: System Load: 1.81 (1 min ago) 2.08 (5 min ago) 2.28 (15 min ago) Nominal I/O usage: 0.70 MB/s File system: 22.76 seconds Write speed: 1169 MB/s Read speed: 2650 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 16 % Idle: 81 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) corespotlightd 35.90 % (Apple) EtreCheckPro 15.46 % (Etresoft, Inc.) coreduetd 6.48 % (Apple) WindowServer 5.08 % (Apple) suggestd 4.36 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (9) 1018 MB (Apple) EtreCheckPro 721 MB (Etresoft, Inc.) com.surfshark.vpnclient.macos.direct.Antivirus 159 MB (SURFSHARK LTD) Safari 147 MB (Apple) Finder 110 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 626 KB / 147 KB (Apple) com.apple.WebKit.Networking 249 KB / 69 KB (Apple) apsd 26 KB / 138 KB (Apple) netbiosd 17 KB / 5 KB (Apple) rapportd 9 KB / 9 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) corespotlightd 11 (Apple) coreduetd 5 (Apple) suggestd 3 (Apple) WindowServer 3 (Apple) com.surfshark.vpnclient.macos.direct.Antivirus 0 (SURFSHARK LTD) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 39 MB Used RAM: 5.92 GB Cached files: 2.04 GB Available RAM: 2.08 GB Swap Used: 9 MB Software Installs (past 60 days): Install Date Name (Version) 2023-03-30 Adobe Acrobat (23.001.20093) (23.001.20093) 2023-03-31 Pages (13.0) 2023-03-31 Numbers (13.0) 2023-03-31 Keynote (13.0) 2023-04-05 Zoom (5.13.11.16405) 2023-04-11 Adobe Acrobat (23.001.20143) (23.001.20143) 2023-05-02 Google Drive (74.0.3.0) 2023-05-08 HP Smart (14.5.1.1403) 2023-05-08 HP Easy Scan (1.10.0) 2023-05-14 Wallpapers (2.2.7) 2023-05-16 Total Video Converter Pro (4.8.2) 2023-05-16 Microsoft AutoUpdate (4.59.23051401) 2023-05-16 Microsoft Excel (16.73.23051401) 2023-05-16 Microsoft OneNote (16.73.23051401) 2023-05-16 Microsoft PowerPoint (16.73.23051401) 2023-05-16 Microsoft Word (16.73.23051401) 2023-05-23 Keeper Password Manager (16.10.2) 2023-05-23 Microsoft Outlook (16.73.23052000) 2023-05-24 iMovie (10.3.6) 2023-05-24 XProtectPlistConfigData (2167) 2023-05-24 XProtectPayloads (97) 2023-05-24 macOS 13.4 (13.4) 2023-05-25 product (0) 2023-05-26 Keeper for Safari (16.5.0) 2023-05-27 Pixelstyle Photo Editor (4.0.1) Diagnostics Information (past 7-30 days): 2023-05-28 07:43:10 Microsoft SharePoint Crash (5 times) Executable: /Applications/OneDrive.app 2023-05-28 07:32:28 CCXProcess Crash (17 times) Executable: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app 2023-05-28 00:54:29 knowledge-agent High CPU Use (3 times) Executable: /usr/libexec/knowledge-agent 2023-05-27 14:14:04 HandBrake.app High CPU Use (6 times) Executable: /Applications/Video/HandBrake.app 2023-05-27 14:01:01 MedievalTimes_Chap_8 Crash 2023-05-27 13:04:53 intelligenceplatformd High CPU Use (3 times) Executable: /System/Library/PrivateFrameworks/IntelligencePlatformCore.framework/Versions/A/intelligenceplatformd 2023-05-27 13:02:23 signpost_reporter High CPU Use (3 times) Executable: /usr/libexec/signpost_reporter 2023-05-26 20:11:22 MTLCompilerService High CPU Use (3 times) Executable: /System/Library/Frameworks/Metal.framework/Versions/A/XPCServices/MTLCompilerService.xpc/Contents/MacOS/MTLCompilerService 2023-05-26 07:44:48 com.apple.WebKit.WebContent High CPU Use Executable: /Volumes/VOLUME/*/W**************k/V******s/A/X*********s/c*****************************c/C******s/M***S/c*************************t 2023-05-24 13:46:37 MetaZ Crash Executable: /Applications/Utilities/MetaZ.app Details: libsystem_c.dylib: abort() called 2023-05-24 12:51:07 NotificationAgent Crash (3 times) Executable: /Library/Application Support/Paragon Software/com.paragon-software.ntfs.notification-agent.app Details: libsystem_c.dylib: abort() called 2023-05-23 12:00:44 callservicesd Crash (2 times) Executable: /System/Library/PrivateFrameworks/TelephonyUtilities.framework/callservicesd 2023-05-23 09:21:56 com.surfshark.vpnclient.macos.direct.Antivirus High CPU Use Executable: /Library/SystemExtensions/*/com.surfshark.vpnclient.macos.direct.Antivirus End of report