EtreCheck version: 5.4.4 (5063) Report generated: 2019-11-11 13:57:40 Download EtreCheck from https://etrecheck.com Runtime: 3:54 Performance: Poor Sandbox: Enabled Full drive access: Disabled Problem: Beachballing Description: iCloud doesnt work Major Issues: Anything that appears on this list needs immediate attention. Poor performance - EtreCheck report shows poor performance. This is unusual. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Configuration profiles present - This machine has configuration profiles. These are sometimes used by adware and malware. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Air (13-inch, Early 2015) MacBook Air Model: MacBookAir7,2 1 1.6 GHz Intel Core i5 (i5-5250U) CPU: 2-core 8 RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600  BANK 1/DIMM0 - 4 GB DDR3 1600  Battery: Health = Normal - Cycle count = 38 Video Information: Intel HD Graphics 6000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - APPLE SSD SM0256G 251.00 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 250.79 GB disk1 [APFS Virtual drive] 250.79 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 55.93 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) Mounted Volumes: disk1s1 - Macintosh HD 250.79 GB (Shared - 55.93 GB used - 193.10 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] 250.79 GB (Shared - 1.07 GB used - 193.10 GB free) APFS Mount point: /private/var/vm disk2s2 - G********************************************e 6 MB (6 MB used) Mac OS Extended Disk Image Mount point: /private/tmp/KSInstallAction.r4nKy96yOK/m Owners enabled: No Read-only: Yes Network: Interface en4: iPhone Interface en3: iPad Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en2: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Mojave 10.14.6 (18G1012) Time since boot: Less than an hour Configuration Profiles: This computer has configuration profiles installed. Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/org.macosforge.xquartz.privileged_startx.plist Executable: /opt/X11/lib/X11/xinit/privileged_startx -d /opt/X11/lib/X11/xinit/privileged_startx.d Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/org.macosforge.xquartz.startx.plist Executable: /opt/X11/lib/X11/xinit/launchd_startx /opt/X11/bin/startx -- /opt/X11/bin/Xquartz Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.coupons.coupond.plist Executable: /Library/Application Support/Coupons/coupond launchd Details: Exact match found in the whitelist - probably OK 32-bit Applications: 7 32-bit apps System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 187 Apple tasks [Running] 97 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 187 Apple tasks [Running] 113 Apple tasks Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-08-06) [Running] com.brother.LOGINserver.plist (? a1772de2 - installed 2017-09-04) [Loaded] com.coupons.coupond.plist (? d6de63d4 - installed 2016-01-11) [Not Loaded] com.oracle.java.Java-Updater.plist (? 515a437d - installed 2019-07-04) [Loaded] org.macosforge.xquartz.startx.plist (? d225a7da - installed 2014-08-11) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-08-06) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-08-06) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-09-23) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-10-24) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2019-07-04) [Loaded] com.timesoftware.timemachineeditor.backup-auto.plist (? 5516d8d3 - installed 2015-07-26) [Loaded] com.timesoftware.timemachineeditor.helper.plist (? e9f725e - installed 2015-07-25) [Loaded] org.macosforge.xquartz.privileged_startx.plist (? 65395f14 - installed 2014-08-11) User Launch Agents: [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-21) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-11-07) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-11-07) User Login Items: Dropbox.app (Dropbox, Inc. - installed 2019-10-31) (Application - /Applications/Dropbox.app) Flux.app (Michael Herf - installed 2018-05-04) (Application - /Applications/Flux.app) Sticky Password Agent (Lamantine Software a.s. - installed 2019-03-21) (Modern Login Item - /Applications/Sticky Password.app/Contents/Library/LoginItems/Sticky Password Agent.app) Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-10-31) FlashPlayer-10.6: 32.0.0.270 (Adobe Systems, Inc. - installed 2019-10-31) Flash Player: 32.0.0.270 (Adobe Systems, Inc. - installed 2019-10-31) AdobePDFViewer: 19.021.20049 (Adobe Systems, Inc. - installed 2019-10-31) CouponPrinter-FireFox_v2: 5.4.2 (? - installed 2016-01-11) JavaAppletPlugin: Java 8 Update 221 build 11 (? - installed 2019-09-15) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-05-22) BluetoothAudioPlugIn: 6.0.14 (Apple - installed 2019-11-01) AirPlay: 2.0 (Apple - installed 2019-08-07) AppleAVBAudio: 760.6 (Apple - installed 2019-08-07) BridgeAudioSP: 5.52 (Apple - installed 2019-11-01) iSightAudio: 7.7.3 (Apple - installed 2019-08-07) Safari Extensions: ABP - App Store (installed 2019-05-20) ABP Control Panel - App Store (installed 2019-05-20) SPSafari-Extension-Companion - Lamantine Software a.s. (installed 2019-03-21) 3rd Party Preference Panes: Flash Player (installed 2019-09-23) Java (installed 2019-09-15) Time Machine: Time Machine information not available without Full Drive Access. 8 local snapshots Oldest local snapshot: 2019-11-10 14:03:10 Last local snapshot: 2019-11-11 13:10:38 Performance: System Load: 17.82 (1 min ago) 8.27 (5 min ago) 3.35 (15 min ago) Nominal I/O speed: 16.41 MB/s File system: 120.10 seconds (timed out) Write speed: 1172 MB/s Read speed: 1436 MB/s CPU Usage Snapshot: Type Overall System 3 % User 3 % Idle 94 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 14.89 % (?) EtreCheck 5.71 % (App Store) trustd 0.39 % (Apple) Sticky Password Agent.app 0.36 % (Lamantine Software a.s.) Dropbox 0.24 % (Dropbox, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 497 MB (App Store) thunderbird 346 MB (Mozilla Corporation) Dropbox 289 MB (Dropbox, Inc.) com.apple.WebKit.WebContent (2) 115 MB (Apple) Safari 97 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Dropbox 34 MB / 239 KB (Dropbox, Inc.) Other processes 80 KB / 51 KB (?) com.apple.WebKit.Networking 5 KB / 3 KB (Apple) SystemUIServer 0 B / 64 B (Apple) mdworker_shared 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 2.36 GB Used RAM: 3.23 GB Cached files: 2.41 GB Available RAM: 4.77 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-10-31 Adobe Acrobat Reader DC (19.021.20049) 2019-10-31 PDF Reader (3.1) 2019-10-31 Adobe Flash Player 2019-11-01 XProtectPlistConfigData (2107) 2019-11-01 Safari (13.0.3) 2019-11-01 Security Update 2019-001 (10.14.6) 2019-11-11 EtreCheck (5.4.4) 2019-11-11 Malwarebytes for Mac 2019-11-11 "Malwarebytes for Mac Uninstaller" Diagnostics Information (past 7 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report