EtreCheck version: 5.5.5 (5111) Report generated: 2020-07-21 18:02:06 Download EtreCheck from https://etrecheck.com Runtime: 4:18 Performance: Good Sandbox: Enabled Full drive access: Enabled Problem: Apps are crashing Description: Mail is crashing Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Out of RAM - This machine is running short on RAM and has a mechanical hard drive, reducing the speed of the virtual memory system. Apps crashing - There have been numerous app crashes. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Kernel extensions present - This machine has kernel extensions that may not work in the future. Sharing enabled - This machine has sharing services enabled that could be a security risk. Hardware Information: iMac (27-inch, Mid 2011) iMac Model: iMac12,2 3.1 GHz Intel Core i5 (i5-2400) CPU: 4-core 8 RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR3 1333 BANK 1/DIMM0 - 4 GB DDR3 1333 BANK 0/DIMM1 - Empty BANK 1/DIMM1 - Empty Video Information: AMD Radeon HD 6970M - VRAM: 1024 MB iMac 2560 x 1440 Drives: disk0 - WDC WD1001FALS-403AA0 1.00 TB (Mechanical - 7200 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB (207.93 GB used) disk0s3 - Recovery HD (Mac OS Extended) [Recovery] 650 MB disk1 - SanDisk Cruzer 16.01 GB External USB 480 Mbit/s USB disk1s1 - N*******K (MS-DOS FAT32) 16.01 GB (1.44 GB used) disk2 - Drobo 17.59 TB External FireWire Up to 800 Mb/sec disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - d***o (Journaled HFS+) 17.59 TB (1.71 TB used) Mounted Volumes: disk0s2 - Macintosh HD 999.35 GB (207.93 GB used, 809.03 GB available, 791.15 GB free) Journaled HFS+ Mount point: / disk1s1 - N*******K 16.01 GB (1.44 GB used, 14.56 GB free) MS-DOS FAT32 Mount point: /Volumes/N*******K disk2s2 - d***o 17.59 TB (1.71 TB used, 15.88 TB free) Journaled HFS+ Mount point: /Volumes/d***o Network: Interface en0: Ethernet Interface en5: iPhone Interface fw0: FireWire Interface en1: Wi-Fi 802.11 a/b/g/n Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Printer sharing: Enabled System Software: macOS High Sierra 10.13.6 (17G13035) Time since boot: About 4 days Notifications: EtreCheck.app 4 notifications Freedome.app one notification Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple and Trusteer Printer sharing: Enabled Unsigned Files: Launchd: /Library/LaunchAgents/com.epson.epw.agent.plist Executable: /Library/Printers/EPSON/InkjetPrinter/EPW/IJEPWAgent.app/Contents/MacOS/IJEPWAgent Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.datarobotics.ddserviced.plist Executable: /Library/Application Support/Data Robotics/Drobo Dashboard/DDServiced Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.xrite.device.xrdd.plist Executable: /Library/Application Support/X-Rite/Frameworks/XRiteDevice.framework/Versions/B/Resources/xrdd Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.xrite.device.message.plist Executable: /Library/Application Support/X-Rite/Devices/message.app/Contents/MacOS/message Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.f-secure.fsvpn-service-helper.production.plist Executable: /Library/PrivilegedHelperTools/com.f-secure.fsvpn-service-helper.production Launchd: /Library/LaunchDaemons/com.f-secure.freedome.uninstall.plist Executable: /Library/PrivilegedHelperTools/com.f-secure.fsvpn-service-helper.production --uninstall Launchd: /Library/LaunchAgents/com.xrite.colormunkid.plist Executable: /Library/Frameworks/XRiteColorCore.framework/Versions/A/Resources/colormunkid Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.xrite.device.softwareupdate.plist Executable: /Library/Application Support/X-Rite/Frameworks/XRiteDevice.framework/Versions/B/Resources/XRD Software Update.app/Contents/MacOS/XRD Software Update Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.macpaw.CleanMyMac3.Agent.plist Executable: /Library/PrivilegedHelperTools/com.macpaw.CleanMyMac3.Agent Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.sony.SonyAutoLauncher.agent.plist Executable: /Library/Application Support/Sony Application Launcher/SonyAutoLauncher.app/Contents/MacOS/SonyAutoLauncher Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.wacom.pentablet.plist Executable: /Library/Application Support/Tablet/PenTabletSpringboard Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.xrite.colormunkitray.plist Executable: /Library/Application Support/Colormunki/Photo/Tools/ColorMunki Photo Tray.app/Contents/Scripts/createLoginItem.sh Details: Exact match found in the whitelist - probably OK Running app: /Library/Application Support/Tablet/PenTabletDriver.app/Contents/Resources/ConsumerTouchDriver.app/Contents/MacOS/ConsumerTouchDriver Running app: /Library/Application Support/Tablet/PenTabletDriver.app/Contents/Resources/TabletDriver.app/Contents/MacOS/TabletDriver Running app: /Library/Application Support/Colormunki/Photo/Tools/ColorMunki Photo Tray.app/Contents/MacOS/ColorMunki Photo Tray Login Item: /Library/Application Support/Colormunki/Photo/Tools/ColorMunki Photo Tray.app Plugin: /Library/Internet Plug-Ins/WacomNetscape.plugin Plugin: /Library/Internet Plug-Ins/WacomTabletPlugin.plugin Plugin: ~/Library/Internet Plug-Ins/RealPlayer Plugin.plugin Apps: 12 32-bit Applications: 63 32-bit apps Kernel Extensions: /Library/Extensions TrustedDataSCSIDriver.kext (1.9.1 - SDK 10.10) DroboTBT.kext (1.4 - SDK 10.10) /System/Library/Extensions ATTOiSCSI.kext (3.4.1b1 - SDK 10.6) Pen Tablet.kext (Pen Tablet 5.3.3-3 - SDK 10.8) SONYDeviceType03.kext (1.2.0.03040 - SDK 10.7) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 162 Apple tasks [Running] 69 Apple tasks [Killed] 45 Apple tasks [Other] 2 Apple tasks System Launch Daemons: [Not Loaded] 37 Apple tasks [Loaded] 179 Apple tasks [Running] 75 Apple tasks [Killed] 46 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-08-18) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2020-07-15) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-07-14) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-14) [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2020-07-01) [Running] com.epson.epw.agent.plist (? 7c4cf380 - installed 2011-04-22) [Running] com.f-secure.freedome.gui.plist (F-Secure Corporation - installed 2020-03-06) [Other] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-12) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-12) [Running] com.sony.SonyAutoLauncher.agent.plist (? a756a1bd - installed 2014-06-25) [Not Loaded] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2019-10-27) [Running] com.wacom.pentablet.plist (? ace6eaba - installed 2013-09-03) [Running] com.xrite.colormunkid.plist (? 0 - installed 2014-10-24) [Loaded] com.xrite.colormunkitray.plist (? 0 - installed 2016-11-30) [Running] com.xrite.device.message.plist (? 0 - installed 2014-10-24) [Loaded] com.xrite.device.softwareupdate.plist (? 2f2d6b43 - installed 2015-09-18) Launch Daemons: [Loaded] com.adobe.SwitchBoard.plist (? 0 - installed ) [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2020-07-15) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-07-14) [Loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-06-23) [Running] com.datarobotics.ddservice64d.plist (Drobo, Inc. - installed 2019-11-25) [Running] com.datarobotics.ddserviced.plist (? 5ae83f29 - installed 2016-03-29) [Loaded] com.f-secure.freedome.uninstall.plist (? 0 - installed ) [Running] com.f-secure.fsvpn-service-helper.production.plist (? 0 - installed ) [Running] com.f-secure.fsvpn-service.production.plist (F-Secure Corporation - installed ) [Running] com.f-secure.fsvpn-upstream.production.plist (F-Secure Corporation - installed ) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-03-12) [Loaded] com.macpaw.CleanMyMac3.Agent.plist (? 0 - installed ) [Running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2019-10-27) [Running] com.xrite.device.xrdd.plist (? 28f4ae75 - installed 2015-09-18) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-08-18) [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-14) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-21) [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2020-07-17) [Running] com.hp.productresearch.plist (HP Inc. - installed 2020-07-17) User Login Items: [Running] Backup and Sync (Google, Inc. - installed 2020-06-16) Application /Applications/Backup and Sync.app [Running] DDAssist (Drobo, Inc. - installed 2020-02-08) Application /Applications/Drobo Dashboard.app/Contents/Resources/DDAssist.app [Running] Dropbox (Dropbox, Inc. - installed 2020-07-09) Application /Applications/Dropbox.app [Not Loaded] PhotoStreamAgent (App Store - installed 2018-09-10) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Running] ColorMunki Photo Tray (? - installed 2017-02-19) Application /Library/Application Support/Colormunki/Photo/Tools/ColorMunki Photo Tray.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2018-09-10) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2018-03-15) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app [Not Loaded] HP Data Uploader (HP Inc. - installed 2018-03-15) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app/Contents/Resources/HP Data Uploader.app Internet Plug-ins: JavaAppletPlugin: 15.0.1 (Apple - installed 2011-11-21) FlashPlayer-10.6: 32.0.0.403 (Adobe Inc. - installed 2020-07-14) AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2020-07-15) Flash Player: 32.0.0.403 (Adobe Inc. - installed 2020-07-14) WacomNetscape: 2.1.0-1 (? - installed 2014-07-07) ZoomUsPlugIn: 5.0.2 (24030.0508) (Zoom Video Communications, Inc. - installed 2020-05-12) WacomTabletPlugin: WacomTabletPlugin 2.1.0.2 (? - installed 2014-07-07) iPhotoPhotocast: 7.0 (Apple - installed 2013-06-17) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2020-07-01) iSightAudio: 7.7.3 (Apple - installed 2020-07-01) BridgeAudioSP: 4.69.2 (Apple - installed 2020-07-01) AppleAVBAudio: 683.1 (Apple - installed 2020-07-01) ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-06-02) BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2020-07-01) AirPlay: 2.0 (Apple - installed 2020-07-01) Safari Extensions: Rapport Content Blocker (Trusteer LTD - installed 2020-01-28) Rapport Extension (Trusteer LTD - installed 2020-01-28) 3rd Party Preference Panes: Flash Player (Adobe Inc. - installed 2020-06-23) Trusteer Endpoint Protection (Trusteer LTD - installed 2020-03-05) Time Machine: Skip System Files: No Auto backup: Yes Volumes being backed up: Macintosh HD: Disk size: 999.35 GB - Disk used: 208.19 GB Destinations: D***o [Local] (Last used) Total size: 17.59 TB Total number of backups: 332 Oldest backup: 2013-05-13 15:59:50 Last backup: 2020-07-21 17:30:39 Performance: System Load: 1.69 (1 min ago) 1.83 (5 min ago) 1.98 (15 min ago) Nominal I/O speed: 0.18 MB/s File system: 45.14 seconds Write speed: 84 MB/s Read speed: 88 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 2 % Idle: 97 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 8.53 % (?) EtreCheck 4.08 % (App Store) Core Sync 0.18 % (Adobe Inc.) Dropbox 0.12 % (Dropbox, Inc.) Backup and Sync 0.11 % (Google, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 634 MB (App Store) Dropbox 227 MB (Dropbox, Inc.) Numbers 133 MB (App Store) Finder 121 MB (Apple) Safari 119 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 4 MB / 2 MB (?) Dropbox 783 KB / 782 KB (Dropbox, Inc.) Mail 149 KB / 16 KB (Apple) SystemUIServer 0 B / 3 KB (Apple) spindump_agent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 59 MB Used RAM: 5.35 GB Cached files: 2.59 GB Available RAM: 2.65 GB Swap Used: 380 MB Software Installs (past 30 days): Install Date Name (Version) 2020-06-26 MRTConfigData (1.63) 2020-07-01 Security Update 2020-003 (10.13.6) 2020-07-04 Safari (13.1.1) 2020-07-14 Adobe Flash Player (32.0.0.403) 2020-07-14 XProtectPlistConfigData (2126) 2020-07-15 EtreCheck (5.5.5) Diagnostics Information (past 7-30 days): 2020-07-21 17:36:38 Mail.app Crash (11 times) Executable: /Applications/Mail.app Details: *** Terminating app due to uncaught exception 'NSRangeException', reas on: '*** -[__NSArrayM objectAtIndexedSubscript:]: index 92233720368547 75807 beyond bounds [0 .. 5]' terminating with uncaught exception of type NSException abort() called 2020-07-21 15:50:31 mdworker Memory (5 times) Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdworker 2020-07-19 17:43:59 helpd Memory Executable: /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/helpd 2020-07-19 17:25:21 rapportd.app Crash Executable: /Library/Rapport/bin/rapportd.app 2020-07-19 17:18:20 System Preferences.app Memory Executable: /Applications/System Preferences.app 2020-07-18 13:53:48 com.apple.WebKit.WebContent Memory (2 times) Executable: /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent 2020-07-17 23:53:28 UninstallStage2.app High CPU Use Executable: /private/var/folders/*/UninstallStage2.app 2020-07-17 19:01:33 Adobe Lightroom Classic CC.app High CPU Use Executable: /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app 2020-07-17 17:45:35 MRT.app Memory (2 times) Executable: /System/Library/CoreServices/MRT.app 2020-07-15 14:03:22 recentsd Memory Executable: /System/Library/PrivateFrameworks/CoreRecents.framework/Versions/A/Support/recentsd End of report