EtreCheckPro version: 6.8.2 (68031) Report generated: 2023-09-24 22:20:35 Download EtreCheckPro from https://etrecheck.com Runtime: 3:11 Performance: Excellent Problem: Apps are crashing Description: On opening Final Cut Pro X instantly crashes Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. System extensions installed - This computer has system extensions installed. System extensions can be difficult to uninstall. Apps crashing - There have been numerous app crashes. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports) Status: Supported MacBook Pro Model: MacBookPro14,1 2.5 GHz Dual-Core Intel Core i7 (i7-7660U) CPU: 2-core 16 GB RAM - Not upgradeable BANK 0/DIMM0 - 8 GB LPDDR3 2133 BANK 1/DIMM0 - 8 GB LPDDR3 2133 Battery: Health = Normal - Cycle count = 164 Video Information: Intel Iris Plus Graphics 640 - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0256J 251.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 250.69 GB disk1 [APFS Virtual drive] 250.69 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (129.37 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (1.88 GB used) disk1s3 - Recovery (APFS) [Recovery] (1.15 GB used) disk1s4 - VM (APFS) [APFS VM] (1.07 GB used) disk1s5 (APFS) [APFS Container] (9.17 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (9.17 GB used) disk1s6 - Update (APFS) (6 MB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 129.37 GB Shared values Size: 250.69 GB Free: 107.89 GB Available: 117.82 GB disk1s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 1.88 GB Shared values Size: 250.69 GB Free: 107.89 GB disk1s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 1.07 GB Shared values Size: 250.69 GB Free: 107.89 GB disk1s5s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 9.17 GB Shared values Size: 250.69 GB Free: 107.89 GB Available: 117.82 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 6 MB Shared values Size: 250.69 GB Free: 107.89 GB Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge System Software: macOS Ventura 13.6 (22G120) Time since boot: About an hour Notifications: EtreCheckPro.app one notification Loopback.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and AVG Unsigned Files: Launchd: /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper Details: Exact match found in the legitimate list - probably OK Apps: 1 Applications: 572 apps 72 x86-only apps 10 unsigned apps System Extensions: [Running] AVG Antivirus Network Extension - version 11.1.280 (AVG Technologies CZ, s.r.o. - 2023-06-15) Application: /Applications/AVGAntivirus.app - version 11.1.280 (AVG Technologies CZ, s.r.o. - 2023-06-29) Kernel Extensions: /Applications/AVGAntivirus.app [Not Loaded] AVGFileShield.kext - com.avg.FileShield (4.0.0 - SDK 12) [Not Loaded] AVGPacketForwarder.kext - com.avg.PacketForwarder (2.1 - SDK 12) /Applications/RingCentral Meetings.app [Not Loaded] ZoomAudioDevice.kext - zoom.us.ZoomAudioDevice (1.2 - SDK 10.9) /Library/Extensions [Not Loaded] MersiveRelayVM.kext - com.mersive.driver.relayvm.framebuffer (5.1.0 - SDK 10.14) System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 192 Apple tasks [Running] 157 Apple tasks [Other] 3 Apple tasks System Launch Agents: [Not Loaded] 20 Apple tasks [Loaded] 190 Apple tasks [Running] 187 Apple tasks Launch Daemons: [Running] com.Logitech.LogiFacecam.Service.plist (Logitech Inc. - installed 2021-03-24) Executable: /Library/Application Support/LogiFacecam.bundle/Contents/MacOS/LogiFacecamService [Running] com.SplitMediaLabs.LogiCapture.Assistant.plist (Logitech Inc. - installed 2021-03-24) Command: /Library/CoreMediaIO/Plug-Ins/DAL/LogiCapture.plugin/Contents/MacOS/Assistant --timeout 300.0 [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2023-09-17) Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2 [Loaded] com.adobe.agsservice.plist (Adobe Inc. - installed 2023-03-28) Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-10-28) Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer [Not Loaded] com.avg.hub.schedule.plist (AVG Technologies CZ, s.r.o. - installed 2023-02-01) Command: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/scripts/schedule.sh --ttl 14400 [Not Loaded] com.avg.hub.xpc.plist (AVG Technologies CZ, s.r.o. - installed 2023-02-01) Executable: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/Helpers/com.avg.hub.xpc [Loaded] com.avg.init.plist (AVG Technologies CZ, s.r.o. - installed 2023-06-29) Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/init.sh [Not Loaded] com.avg.init.plist (AVG Technologies CZ, s.r.o. - installed 2023-07-04) Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/init.sh [Loaded] com.avg.update.plist (AVG Technologies CZ, s.r.o. - installed 2023-06-29) Executable: /Applications/AVGAntivirus.app/Contents/Backend/scripts/update/update.sh [Not Loaded] com.avg.update.plist (AVG Technologies CZ, s.r.o. - installed 2023-07-04) Executable: /Applications/AVGAntivirus.app/Contents/Backend/scripts/update/update.sh [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-03-17) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.rogueamoeba.aceagent.plist (Rogue Amoeba Software, LLC - installed 2021-06-29) Executable: /Library/Audio/Plug-Ins/HAL/ACE.driver/Contents/Resources/aceagent [Loaded] com.rogueamoeba.acetool.plist (Rogue Amoeba Software, LLC - installed 2021-06-29) Executable: /Library/Audio/Plug-Ins/HAL/ACE.driver/Contents/Resources/acetool [Loaded] com.wdc.WDPrivilegedHelper.plist (Not signed - installed 2021-02-16) Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2023-09-05) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2023-09-17) Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true [Running] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2023-03-28) Command: /Library/Application Support/Adobe/AdobeGCClient/Adobe Genuine Software Monitor Service -mode=logon [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-03-28) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2023-08-16) Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot [Not Loaded] com.avg.hub.plist (AVG Technologies CZ, s.r.o. - installed 2023-02-01) Executable: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/MacOS/com.avg.hub [Not Loaded] com.avg.userinit.plist (AVG Technologies CZ, s.r.o. - installed 2023-07-04) Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/userinit.sh [Loaded] com.avg.userinit.plist (AVG Technologies CZ, s.r.o. - installed 2023-06-29) Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/userinit.sh [Running] com.brother.LOGINserver.plist (Brother Industries, LTD. - installed 2019-09-02) Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver [Other] com.logitech.manager.daemon.plist (Not signed - installed 2021-03-24) Command: /Library/Application Support/Logitech.localized/Logitech Options.localized/LogiMgrDaemon.app/Contents/MacOS/LogiMgrDaemon --launchd [Running] com.logitech.vc.LogiVCCoreService.plist (Logitech Inc. - installed 2020-09-24) Executable: /Library/Application Support/Logitech/com.logitech.vc.LogiVCCoreService/LogiVCCoreService.app/Contents/MacOS/LogiVCCoreService [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-03-17) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant -checkForUpdates User Launch Agents: [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-03-29) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=scheduled [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-10-27) Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-10-27) Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost [Loaded] com.rogueamoeba.loopbackd.plist (Rogue Amoeba Software, LLC - installed 2021-07-21) Executable: ~/Library/Application Support/Loopback/Loopback.app/Contents/MacOS/Loopback User Login Items: [Running] Alfred (App Store - installed 2018-11-26) Application /Applications/Alfred.app [Running] Google Chrome (Google LLC - installed 2023-09-21) Application /Applications/Google Chrome.app [Running] Skype for Business (Skype Communications S.a.r.l - installed 2022-08-10) Application /Applications/Skype for Business.app [Loaded] WDDriveUtilityHelper (Western Digital Corporation Branded Products Group - installed 2021-02-16) Application /Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app App Extensions: Plugins: BluRayH264Encoder - /Applications/Final Cut Pro.app FxAnalyzer - /Applications/Final Cut Pro.app DolbyDigitalEncoder - /Applications/Final Cut Pro.app Safari extensions: Webex - ~/Library/Application Support/WebEx Folder/Add-ons/Cisco WebEx Start.app Photo editing extensions: Pixelmator Retouch - /Applications/Pixelmator.app Pixelmator Distort - /Applications/Pixelmator.app Finder sync extensions: Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app Action services: Repair Tool - /Applications/Pixelmator.app QuickLook Previews: Full Size Previews - /Applications/Pixelmator Pro.app com.pixelmatorteam.pixelmator.document.binary *.pxd com.pixelmatorteam.pixelmator.document.package *.pxd com.pixelmator.pxm *.pxm public.webp *.webp EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck QuickLook Thumbnails: Thumbnails - /Applications/Pixelmator Pro.app com.pixelmatorteam.pixelmator.document.binary *.pxd com.pixelmatorteam.pixelmator.document.package *.pxd com.pixelmator.pxm *.pxm public.webp *.webp QuickLook Previews (legacy): PixelmatorLook - /Applications/Pixelmator.app com.pixelmator.pxg *.pxg com.pixelmator.pxls *.pxls IconSlate-quicklook - /Applications/Icon Slate.app com.kodlian.iconslate.iconsproj *.iconsproj PXMQuickLook - /Applications/Pixelmator Pro.app com.pixelmator.pxm *.pxm com.pixelmatorteam.pixelmator.document.binary *.pxd public.webp *.webp Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2023-09-17) RingCentralMeetings: 19.4.152079.0420 (RingCentral, Inc. - installed 2020-04-22) Audio Plug-ins: ACE: 11.7.1 (Rogue Amoeba Software, LLC - installed 2021-07-21) AppleAES3Audio: 3.0 (Apple - installed 2023-09-22) SolsticeAudio: 5.1.0 (Mersive Technologies - installed 2020-11-02) CoreMediaIO Plug-ins: FUJIFILM X Webcam: 2.1.0.0 (FUJIFILM Corporation - installed 2021-01-12) LogiCapture: 1.1912.04.1 (Logitech Inc. - installed 2021-03-24) RelayCam: 5.1.0 (Mersive Technologies - installed 2020-11-02) 3rd Party Preference panels: REDcode (RED Digital Cinema - installed 2018-04-26) Backup: Time Machine information is limited without Full Disk Access Destinations: M*****************c [Local] (Last used) Performance: System Load: 7.11 (1 min ago) 3.84 (5 min ago) 2.56 (15 min ago) Nominal I/O usage: 0.02 MB/s File system: 30.53 seconds Write speed: 1113 MB/s Read speed: 2785 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 8 % Idle: 89 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 18.14 % (Etresoft, Inc.) WindowServer 8.48 % (Apple) Google Chrome Helper (Renderer) (10) 5.46 % (Google LLC) sysmond 3.12 % (Apple) systemstats (2) 2.30 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (10) 1.00 GB (Google LLC) EtreCheckPro 800 MB (Etresoft, Inc.) Creative Cloud UI Helper (Renderer) 798 MB (Adobe Inc.) Google Chrome 446 MB (Google LLC) Numbers 418 MB (App Store) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 6 MB / 232 KB (Apple) apsd 16 KB / 172 KB (Apple) com.avg.daemon 99 KB / 10 KB (AVG Technologies CZ, s.r.o.) rapportd 19 KB / 13 KB (Apple) com.apple.geod 5 KB / 4 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) Google Chrome Helper (Renderer) (10) 2 (Google LLC) Messages 1 (Apple) Google Chrome Helper (GPU) 1 (Google LLC) launchd 0 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 521 MB Used RAM: 8.62 GB Cached files: 6.88 GB Available RAM: 7.38 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2023-09-05 Zoom (5.15.7.21404) 2023-09-19 XProtectPayloads (111) 2023-09-19 XProtectPlistConfigData (2171) 2023-09-19 macOS Ventura (13.5.2) 2023-09-19 macOS 13.5.2 (13.5.2) 2023-09-20 MRTConfigData (1.93) 2023-09-22 Final Cut Pro X Supplemental Content (1.0) 2023-09-22 Pro Video Formats (2.2.7) 2023-09-22 macOS 13.6 (13.6) 2023-09-22 Final Cut Pro (10.6.7) Clean up: /Library/LaunchAgents/com.logitech.manager.daemon.plist /Library/Application Support/Logitech.localized/Logitech Options.localized/LogiMgrDaemon.app/Contents/MacOS/LogiMgrDaemon Executable not found Diagnostics Information (past 7-30 days): 2023-09-24 21:35:20 Final Cut Pro Crash (40 times) Executable: /Applications/Final Cut Pro.app Details: libsystem_c.dylib: abort() called 2023-09-24 00:23:13 AppleCameraAssistant Crash (2 times) Executable: /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/Resources/AppleCamera.plugin 2023-09-22 22:14:27 signpost_reporter High CPU Use Executable: /usr/libexec/signpost_reporter 2023-09-22 15:36:24 installd High CPU Use Executable: /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd 2023-09-21 15:45:08 Pixelmator Crash (2 times) Executable: /Applications/Pixelmator.app 2023-09-19 22:46:21 corespotlightd Crash Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/corespotlightd 2023-09-19 14:38:30 PerfPowerServices Crash (5 times) Executable: /usr/libexec/PerfPowerServices Details: dyld3 mode *** Terminating app due to uncaught exception 'NSRangeException', reas on: '*** -[NSConstantArray objectAtIndexedSubscript:]: index 138 beyon d bounds [0 .. 105]' terminating with uncaught exception of type NSException abort() called 2023-09-19 13:35:21 Messages.app High CPU Use Executable: /System/Applications/Messages.app End of report