EtreCheck version: 5.5.2 (5100) Report generated: 2020-03-29 08:41:31 Download EtreCheck from https://etrecheck.com Runtime: 7:40 Performance: Poor Sandbox: Enabled Full drive access: Disabled Problem: Computer is restarting Description: Computer restarts several times a day. Attempting to run diagnostics pressing D on startup presents code -3403D, and requires hard shutdown (press and hold power button). Major Issues: Anything that appears on this list needs immediate attention. Battery failure - Your battery is reporting that it needs to be serviced. Runaway process - A process is using a large percentage of your CPU. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Poor performance - EtreCheck report shows poor performance. This is unusual. Software/hardware problems - Software is causing performance problems. Obsolete hardware - This machine may be considered obsolete. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This machine has kernel extensions that may not work in the future. Sharing enabled - This machine has sharing services enabled that could be a security risk. Hardware Information: MacBook Pro (15-inch, Mid 2010) - Obsolete! MacBook Pro Model: MacBookPro6,2 1 2.66 GHz Intel Core i7 (i7) CPU: 2-core 8 GB RAM - At maximum BANK 0/DIMM0 - 4 GB DDR3 1067 BANK 1/DIMM0 - 4 GB DDR3 1067 Battery: Health = Service Battery - Cycle count = 218 Video Information: Intel HD Graphics - VRAM: 288 MB NVIDIA GeForce GT 330M - VRAM: 512 MB Color LCD 1680 x 1050 Apple Cinema HD Display 1920 x 1200 Drives: disk0 - Samsung SSD 850 EVO 500GB 500.11 GB (Solid State - TRIM: No) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB (20 MB used) disk0s2 [APFS Container] 499.90 GB disk1 [APFS Virtual drive] 499.90 GB (Shared by 4 volumes) disk1s1 - M***********D (APFS) (Shared - 128.10 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 4.29 GB used) Mounted Volumes: disk0s1 - EFI [EFI] 210 MB (20 MB used, 186 MB free) MS-DOS FAT32 Mount point: /Volumes/f******************K disk1s1 - M***********D 499.90 GB (Shared - 128.10 GB used, 376.44 GB available, 366.81 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] 499.90 GB (Shared - 4.29 GB used, 366.81 GB free) APFS Mount point: /private/var/vm Network: Interface usbmodemc91bb562: SAMSUNG_Android Interface SAMSUNG_MDM: SAMSUNG Modem Interface en0: Ethernet Interface en4: iPad Interface en3: iPhone Interface fw0: FireWire Interface en1: Wi-Fi 802.11 a/b/g/n Interface en2: Bluetooth PAN File sharing: Enabled System Software: macOS High Sierra 10.13.6 (17G11023) Time since boot: Less than an hour Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes File sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.CoreAuditDaemon.plist Executable: /Library/CoreAuditDaemon/CoreAuditDaemon.app/Contents/MacOS/CoreAuditDaemon Details: Domain name invalid - possibly adware Launchd: /Library/LaunchDaemons/com.prosoftnet.idwebdaemon.plist Executable: /Library/Application Support/IDriveforMac/IDriveHelperTools/IDWebManagement.app/Contents/MacOS/IDWebManagement Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.spotify.webhelper.plist Executable: ~/Library/Application Support/Spotify/SpotifyWebHelper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.symantec.sharedsettings.MES.plist Executable: /Library/Application Support/Symantec/Silo/MES/DomainSettings/SymSharedSettingsd Details: Executable file is not accessible without Full Drive Access Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.UtilityParse.plist Executable: ~/Library/UpdatesMac/UtilityParse/UtilityParse Details: Domain name invalid - possibly adware Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.Opera_Helper.plist Executable: /var/tmp/.opera_helper.sh Details: Domain name invalid - possibly adware Launchd: /Library/LaunchDaemons/com.sec.faxdb.plist Executable: /Library/Printers/Samsung/Fax/FaxDB/faxdbd Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.CoreAudit.plist Executable: ~/Library/CoreAudit/CoreAudit.app/Contents/MacOS/CoreAudit Details: Executable file is not accessible without Full Drive Access Running app: ~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app/Contents/MacOS/Android File Transfer Agent Details: Executable file is not accessible without Full Drive Access Plugin: /Library/Internet Plug-Ins/Default Browser.plugin Plugin: /Library/Audio/Plug-Ins/HAL/InstantOn.driver Apps: 20 32-bit Applications: 23 32-bit apps Kernel Extensions: /Library/Application Support/Logitech.localized/Logitech Options.localized LogiMgrDriver.kext (Logitech Inc., 8.10.1 - SDK 10.13) /Library/Extensions SymXIPS.kext (Symantec, 9.0.1 - SDK 10.10) SymInternetSecurity.kext (Symantec, 9.0.2 - SDK 10.10) SymIPS.kext (Symantec, 9.0.1 - SDK 10.10) NortonForMac.kext (Symantec, 9.0.0 - SDK 10.10) /System/Library/Extensions Belcarra.USBLAN_netpart.kext (3.1.1 - SDK 10.6) Belcarra.USBLAN_usbpart.kext (3.1.1 - SDK 10.6) RemoteControl.USBLAN_usbpart.kext (3.1.1 - SDK 10.7) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 169 Apple tasks [Running] 109 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 188 Apple tasks [Running] 112 Apple tasks Launch Agents: [Running] com.iDrive.IDSyncUtil.plist (IDrive Incorporated - installed 2020-02-12) [Running] com.logitech.manager.daemon.plist (Logitech Inc. - installed 2019-12-05) [Running] com.symantec.uiagent.application.MES.plist (Symantec - installed 2019-12-18) Launch Daemons: [Loaded] com.CoreAuditDaemon.plist (? f19777d5 - installed 2020-02-26) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2020-02-25) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-01-24) [Loaded] com.malwarebytes.MBAMHelperTool.plist (Malwarebytes Corporation - installed 2015-11-15) [Running] com.prosoftnet.idrivedaemon.plist (IDrive Incorporated - installed 2020-02-12) [Loaded] com.prosoftnet.idsyncdaemon.plist (IDrive Incorporated - installed 2020-02-12) [Loaded] com.prosoftnet.idwebdaemon.plist (? 8fbd971c - installed 2020-02-12) [Running] com.prosoftnet.idwifimanager.plist (IDrive Incorporated - installed 2020-02-12) [Loaded] com.rogueamoeba.aceagent.plist (Rogue Amoeba Software, LLC - installed 2018-04-18) [Running] com.sec.faxdb.plist (? 4d857385 - installed 2016-02-18) [Loaded] com.symantec.SymLUHelper.MES.plist (Symantec - installed 2019-12-18) [Loaded] com.symantec.UninstallerToolHelper.MES.plist (Symantec - installed 2019-12-18) [Loaded] com.symantec.deepsightdownload.MES.plist (Symantec - installed 2019-12-18) [Loaded] com.symantec.dsp.nortonaggregatord.MES.plist (Symantec - installed 2019-12-18) [Running] com.symantec.kexthelper.MES.plist (Symantec - installed 2019-12-18) [Loaded] com.symantec.liveupdate.daemon.MES.plist (Symantec - installed 2019-12-18) [Running] com.symantec.sharedsettings.MES.plist (? 84ffa067 - installed 2019-12-18) [Running] com.symantec.symdaemon.MES.plist (Symantec - installed 2019-12-18) [Loaded] com.symantec.symqual.detail.MES.plist (Symantec - installed 2019-12-18) [Loaded] com.symantec.symqual.panicreporter.MES.plist (Symantec - installed 2019-12-18) [Loaded] com.symantec.symqual.submit.MES.plist (Symantec - installed 2019-12-18) User Launch Agents: [Loaded] com.CoreAudit.plist (? 0 - installed 2020-02-26) [Loaded] com.Opera_Helper.plist (? 0 - installed 2020-02-26) [Other] com.UtilityParse.plist (? 0 - installed 2020-02-27) [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-03-12) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-03-12) [Running] com.spotify.webhelper.plist (? 0 - installed 2015-12-13) User Login Items: [Running] Garmin Express Service (Garmin International - installed 2019-05-17) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] crashreporter (Garmin International - installed 2019-05-17) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app/Contents/MacOS/crashreporter.app [Not Loaded] ApplicationUpdater (Garmin International - installed 2019-05-17) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app/Contents/Resources/ApplicationUpdater.app [Not Loaded] PhotoStreamAgent (Apple - installed 2015-06-18) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app Internet Plug-ins: FlashPlayer-10.6: 32.0.0.344 (Adobe Systems, Inc. - installed 2020-03-11) Flash Player: 32.0.0.344 (Adobe Systems, Inc. - installed 2020-03-11) iPhotoPhotocast: 7.0 (Apple - installed 2015-06-18) Default Browser: (? - installed 2019-10-08) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access Audio Plug-ins: AirPlay: 2.0 (Apple - installed 2020-03-15) BridgeAudioSP: 4.69.2 (Apple - installed 2020-03-15) iSightAudio: 7.7.3 (Apple - installed 2020-03-15) ACE: 9.0.2 (Rogue Amoeba Software, LLC - installed 2018-05-05) AppleAVBAudio: 683.1 (Apple - installed 2020-03-15) InstantOn: 9.0.2 (? - installed 2018-05-05) BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2020-03-15) AppleTimeSyncAudioClock: 1.0 (Apple - installed 2020-03-15) User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access 3rd Party Preference Panes: Flash Player (Adobe Systems, Inc. - installed 2020-02-25) Time Machine: Time Machine information not available without Full Drive Access. Performance: System Load: 3.77 (1 min ago) 3.68 (5 min ago) 5.61 (15 min ago) Nominal I/O speed: 3.95 MB/s File system: 120.50 seconds (timed out) Write speed: 169 MB/s Read speed: 215 MB/s CPU Usage Snapshot: Type Overall System: 52 % User: 48 % Idle: 0 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 353.80 % (?) trustd 25.50 % (Apple) EtreCheck 16.13 % (App Store) IDriveMonitor 1.06 % (IDrive Incorporated) CoreServicesUIAgent 0.72 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 513 MB (App Store) Safari 156 MB (Apple) suggestd 76 MB (Apple) App Store 69 MB (Apple) AppleSpell 68 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) Other processes 476 KB / 541 KB (?) SystemUIServer 291 B / 12 B (Apple) spindump_agent 0 B / 0 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple) IDriveMonitor 0 B / 0 B (IDrive Incorporated) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 21 MB Used RAM: 4.65 GB Cached files: 3.33 GB Available RAM: 3.35 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-03-06 MRTConfigData (1.56) 2020-03-11 Adobe Flash Player 2020-03-15 Security Update 2020-001 (10.13.6) 2020-03-20 XProtectPlistConfigData (2116) 2020-03-29 Safari (13.1) 2020-03-29 EtreCheck (5.5.2) Clean up: ~/Library/LaunchAgents/com.UtilityParse.plist ~/Library/UpdatesMac/UtilityParse/UtilityParse Executable not found Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report