EtreCheckPro version: 6.3.6 (6D029) Report generated: 2021-01-07 21:02:38 Download EtreCheckPro from https://etrecheck.com Runtime: 4:33 Performance: Good Problem: Beachballing Description: Frequent OS crashes. 15รข Macbook Pro Mid2014. Recently upgraded to Big Sur 11.1 Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Battery failure - Your battery is reporting that it needs to be serviced. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Vintage hardware - This computer may be considered vintage. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (Retina, 15-inch, Mid 2014) - Vintage! MacBook Pro Model: MacBookPro11,3 2.5 GHz Quad-Core Intel Core i7 (i7-4870HQ) CPU: 4-core 16 RAM - Not upgradeable BANK 0/DIMM0 - 8 GB DDR3 1600 BANK 1/DIMM0 - 8 GB DDR3 1600 Battery: Health = Service Battery - Cycle count = 682 Video Information: Intel Iris Pro - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 NVIDIA GeForce GT 750M - VRAM: 2 GB Drives: disk0 - APPLE SSD SM0512F 500.28 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 500.07 GB disk1 [APFS Virtual drive] 500.07 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 315.78 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 324 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 614 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 (APFS) [APFS Container] (Shared - 15.05 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.05 GB used) disk1s6 - Update (APFS) (Shared - 3 MB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 500.07 GB (Shared - 315.78 GB used, 170.28 GB available, 167.06 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s2 - Preboot [APFS Preboot] 500.07 GB (Shared - 324 MB used, 167.06 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 500.07 GB (Shared - 1.07 GB used, 167.06 GB free) APFS Mount point: /System/Volumes/VM disk1s5s1 - Macintosh HD [APFS Snapshot] 500.07 GB (Shared - 15.05 GB used, 170.28 GB available, 167.06 GB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 500.07 GB (Shared - 3 MB used, 167.06 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en0: AirPort 802.11 a/b/g/n/ac Interface en5: Bluetooth PAN Interface en3: Thunderbolt Ethernet Interface en6: Apple USB Ethernet Adapter Interface en3: Thunderbolt Ethernet 2 Interface bridge0: Thunderbolt Bridge iCloud Quota: 115.70 GB available System Software: macOS Big Sur 11.1 (20C69) Time since boot: Less than an hour Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchDaemons/com.google.keystone.daemon.plist Executable: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/MacOS/GoogleSoftwareUpdateDaemon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/org.macosforge.xquartz.privileged_startx.plist Executable: /opt/X11/lib/X11/xinit/privileged_startx -d /opt/X11/lib/X11/xinit/privileged_startx.d Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist Executable: /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper Details: Close match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.parallels.mobile.prl_deskctl_agent.launchagent.plist Executable: /Applications/Parallels Access.app/Contents/MacOS/Parallels Access Agent.app/Contents/MacOS/prl_deskctl_agent Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/org.macosforge.xquartz.startx.plist Executable: /opt/X11/lib/X11/xinit/launchd_startx /opt/X11/bin/startx -- /opt/X11/bin/Xquartz Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin Plugin: ~/Library/Internet Plug-Ins/OctoshapeWeb.plugin Plugin: ~/Library/Internet Plug-Ins/WebEx64.plugin Preference Pane: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.prefPane Apps: 36 32-bit Applications: 28 32-bit apps Kernel Extensions: /Applications/Google Drive File Stream.app [Loaded] dfsfuse.kext (43.0 - SDK 10.15) /Applications/MATLAB_R2019b.app [Not Loaded] sldrtkrn.kext (5.9.0 - OS X 10.8) /Library/Application Support/VirtualBox [Not Loaded] VBoxDrv.kext (4.3.18) [Not Loaded] VBoxNetAdp.kext (4.3.18) [Not Loaded] VBoxNetFlt.kext (4.3.18) [Not Loaded] VBoxUSB.kext (4.3.18) /Library/Extensions [Not Loaded] acsock.kext (4.7.1 - SDK 10.13) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 183 Apple tasks [Running] 131 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 187 Apple tasks [Running] 137 Apple tasks [Other] One Apple task Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-11-05) [Other] com.google.keystone.agent.plist (? 1cd69a0f - installed 2020-10-19) [Loaded] com.google.keystone.xpcservice.plist (? 2524b9b5 - installed 2020-10-19) [Other] com.microsoft.update.agent.plist (? 9d1344fb - installed 2020-12-15) [Not Loaded] com.oracle.java.Java-Updater.plist (? 69f0f662 - installed 2019-07-04) [Loaded] com.parallels.mobile.prl_deskctl_agent.launchagent.plist (? 97bd107 - installed 2014-10-13) [Other] com.wdc.WD-Discovery.plist (? 61ae7c00 - installed 2020-12-31) [Other] com.wdc.WDTrashObserver.plist (? fce4d9b2 - installed 2020-12-31) [Loaded] org.macosforge.xquartz.startx.plist (? d225a7da - installed 2014-08-11) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-09-25) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-09-25) [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2019-10-28) [Loaded] com.google.keystone.daemon.plist (? 7ec7b917 - installed 2020-10-19) [Loaded] com.jdi.ss.SSHelper.plist (SS Protect Limited - installed 2020-12-08) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-12-15) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-01-09) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2019-07-04) [Other] com.parallels.mobile.dispatcher.launchdaemon.plist (? dbbcb775 - installed 2014-10-13) [Other] com.parallels.mobile.kextloader.launchdaemon.plist (Apple - installed 2020-01-01) [Loaded] org.macosforge.xquartz.privileged_startx.plist (? 65395f14 - installed 2014-08-11) [Not Loaded] org.virtualbox.startup.plist (? 700b9385 - installed 2014-10-21) User Launch Agents: [Loaded] com.adobe.ARM.***.plist (? 0 - installed 2015-09-24) [Other] com.google.keystone.agent.plist (? 0 - installed 2020-12-08) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-12-08) [Other] com.parallels.mobile.startgui.launchagent.plist (? 0 - installed 2014-10-16) [Loaded] com.skype.skype.shareagent.plist (? 0 - installed 2018-08-30) [Not Loaded] org.virtualbox.vboxwebsrv.plist (Oracle America, Inc. - installed 2014-10-21) User Login Items: [Running] Google Drive File Stream (Google, Inc. - installed 2020-12-03) Application /Applications/Google Drive File Stream.app [Not Loaded] PhotoStreamAgent (App Store - installed 2015-03-20) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2017-10-25) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2017-10-25) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app Internet Plug-ins: iPhotoPhotocast: 7.0 (Apple - installed 2010-04-05) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-12-10) AdobePDFViewer: 20.013.20074 (Adobe Systems, Inc. - installed 2020-12-10) OfficeLiveBrowserPlugin: 12.2.3 (? - installed 2009-10-19) SharePointBrowserPlugin: 14.7.7 (? - installed 2017-11-30) Silverlight: 5.1.10411.0 (? - installed 2012-12-29) JavaAppletPlugin: Java 8 Update 221 build 11 (? - installed 2019-07-18) 3rd Party Preference Panes: Java (? - installed 2019-07-18) Backup: Time Machine Not Configured! Performance: System Load: 1.76 (1 min ago) 1.47 (5 min ago) 1.13 (15 min ago) Nominal I/O speed: 0.06 MB/s File system: 20.11 seconds Write speed: 643 MB/s Read speed: 727 MB/s CPU Usage Snapshot: Type Overall System: 1 % User: 2 % Idle: 97 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 10.86 % (Apple) EtreCheckPro 7.42 % (Etresoft, Inc.) kernel_task 2.06 % (Apple) ps (5) 0.90 % (Apple) softwareupdated 0.00 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (7) 1.33 GB (Apple) EtreCheckPro 627 MB (Etresoft, Inc.) Mail 182 MB (Apple) FinderSyncExtension (4) 169 MB (Google, Inc.) MTLCompilerService (16) 145 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) com.apple.WebKit.Networking 5 MB / 176 KB (Apple) Mail 314 KB / 166 KB (Apple) mDNSResponder 61 KB / 47 KB (Apple) apsd 5 KB / 18 KB (Apple) netbiosd 7 KB / 3 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Finder 11 (Apple) WindowServer 5 (Apple) com.apple.WebKit.WebContent (7) 3 (Apple) com.apple.WebKit.Networking (2) 1 (Apple) launchd 0 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 4.47 GB Used RAM: 5.86 GB Cached files: 5.66 GB Available RAM: 10.14 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-12-08 TotalAV (1.0) 2020-12-10 Adobe Acrobat Reader DC (20.013.20074) (20.013.20074) 2020-12-11 GarageBand (10.4.2) 2020-12-15 Microsoft AutoUpdate (4.30.20121301) 2020-12-15 Microsoft PowerPoint (16.44.20121301) 2020-12-15 Microsoft Excel (16.44.20121301) 2020-12-15 iMovie (10.2.2) 2020-12-15 Xcode (12.3) 2020-12-17 Microsoft Word (16.44.20121301) 2020-12-18 XProtectPlistConfigData (2137) 2020-12-31 Kamino (2.1.0(424)) 2021-01-04 Zoom (5.4.59780.1220) 2021-01-06 macOS 11.1 (11.1) 2021-01-07 MRTConfigData (1.72) Clean up: /Library/LaunchAgents/com.google.keystone.agent.plist /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent Executable not found /Library/LaunchAgents/com.wdc.WDTrashObserver.plist /Applications/WD Discovery/WD Discovery.app/Contents/WDTrashObserver Executable not found ~/Library/LaunchAgents/com.parallels.mobile.startgui.launchagent.plist /Applications/Parallels Access.app/Contents/MacOS/prl_deskctl_wizard Executable not found /Library/LaunchAgents/com.wdc.WD-Discovery.plist /Applications/WD Discovery/WD Discovery.app/Contents/MacOS/WD Discovery Executable not found /Library/LaunchAgents/com.microsoft.update.agent.plist /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant Executable not found /Library/LaunchDaemons/com.parallels.mobile.dispatcher.launchdaemon.plist /Applications/Parallels Access.app/Contents/MacOS/Parallels Access Dispatcher Service.app/Contents/MacOS/prl_pm_service Executable not found ~/Library/LaunchAgents/com.google.keystone.agent.plist ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent Executable not found Diagnostics Information (past 7-30 days): 2021-01-07 16:10:49 TextEdit.app High CPU Use (2 times) Executable: /System/Applications/TextEdit.app 2021-01-07 09:08:10 mdworker High CPU Use Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdworker 2021-01-04 22:25:16 Finder.app Crash Executable: /System/Library/CoreServices/Finder.app Details: dyld3 mode 2021-01-04 21:20:15 Microsoft AutoUpdate.app Crash Executable: /Library/Application Support/Microsoft/*/Microsoft AutoUpdate.app End of report