EtreCheck version: 5.5.5 (5111) Report generated: 2020-05-08 09:15:55 Download EtreCheck from https://etrecheck.com Runtime: 3:00 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Description: I bought a new computer that runs very slowly. Chrome uses all of the memory and I donâ t even have that many tabs open. It has a 1.6ghz proc essor with 8GB ram and 128GB storage. Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Air (Retina, 13-inch, 2019) MacBook Air Model: MacBookAir8,2 1.6 GHz Dual-Core Intel Core i5 (i5-8210Y) CPU: 2-core 8 RAM - Not upgradeable BANK 0/DIMM0 - 4 GB LPDDR3 2133 BANK 1/DIMM0 - 4 GB LPDDR3 2133 Battery: Health = Normal - Cycle count = 9 Video Information: Intel UHD Graphics 617 - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0128N 121.33 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 121.02 GB disk1 [APFS Virtual drive] 121.02 GB (Shared by 5 volumes) disk1s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 34.67 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 10.96 GB used) disk2 - General UDisk 16.78 GB External USB 480 Mbit/s USB Mounted Volumes: disk1s1 - M************ Data [APFS Virtual drive] 121.02 GB (Shared - 34.67 GB used, 73.47 GB available, 72.50 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s4 - VM [APFS VM] 121.02 GB (Shared - 2.15 GB used, 72.50 GB free) APFS Mount point: /private/var/vm Encrypted disk1s5 - Macintosh HD 121.02 GB (Shared - 10.96 GB used, 73.47 GB available, 72.50 GB free) APFS Mount point: / Encrypted Read-only: Yes Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.4 (19E287) Time since boot: About 11 hours Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the whitelist - probably OK System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 168 Apple tasks [Running] 129 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 177 Apple tasks [Running] 126 Apple tasks User Launch Agents: [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-04-26) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-04-26) User Login Items: [Loaded] StartUpHelper (Spotify - installed 2020-04-17) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Time Machine: Time Machine Not Configured! Performance: System Load: 3.34 (1 min ago) 7.93 (5 min ago) 5.48 (15 min ago) Nominal I/O speed: 0.37 MB/s File system: 40.90 seconds Write speed: 498 MB/s Read speed: 1265 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 7 % Idle: 89 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 32.39 % (?) EtreCheck 9.09 % (App Store) trustd 1.89 % (Apple) Google Chrome 1.47 % (Google, Inc.) sharingd 0.18 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 509 MB (App Store) App Store 184 MB (Apple) Google Chrome 128 MB (Google, Inc.) Spotlight 78 MB (Apple) Finder 72 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 1 MB / 3 MB (?) SystemUIServer 0 B / 128 B (Apple) mdworker_shared 0 B / 0 B (Apple) spindump_agent 0 B / 0 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 1.50 GB Used RAM: 4.31 GB Cached files: 2.19 GB Available RAM: 3.69 GB Swap Used: 234 MB Software Installs (past 30 days): Install Date Name (Version) 2020-04-26 macOS Catalina (10.15.4) 2020-04-26 Gatekeeper Configuration Data (181) 2020-04-27 Xcode (11.4.1) 2020-04-28 iMovie (10.1.14) 2020-04-28 Voice Update - Nora (1.3.2) 2020-05-02 XProtectPlistConfigData (2120) 2020-05-02 MRTConfigData (1.59) 2020-05-04 Voice Update - Akash (1.3.13) 2020-05-04 Voice Update - Gordon (1.3.1) 2020-05-08 EtreCheck (5.5.5) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report