EtreCheckPro version: 6.5.6 (6F041) Report generated: 2022-04-09 10:59:05 Download EtreCheckPro from https://etrecheck.com Runtime: 3:40 Performance: Good Problem: Other problem Description: Videos do not buffer, after update to Monterrey. They will play for ~4 seconds before the pictures freeze and the videos will not continue t o buffer. This occurs across all browsers and all downloaded attachmen ts from messages. Major Issues: Anything that appears on this list needs immediate attention. Adware - Adware detected. Low disk space - This computer is running critically low on free hard drive space. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. SSD too slow - SSD is showing poor performance. No Time Machine backup - Time Machine backup not found. High battery cycle count - Your battery may be losing capacity. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (Retina, 13-inch, Early 2015) MacBook Pro Model: MacBookPro12,1 2.9 GHz Dual-Core Intel Core i5 (i5-5287U) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1867 BANK 1/DIMM0 - 4 GB DDR3 1867 Battery: Health = Normal - Cycle count = 846 Video Information: Intel Iris Graphics 6100 - VRAM: 1536 MB Color LCD (built-in) 2560 x 1600 Drives: disk0 - APPLE SSD SM0512G 500.28 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 500.07 GB disk1 [APFS Virtual drive] 500.07 GB (Shared by 6 volumes) disk1s1 - M*****************a (APFS) [APFS Virtual drive] (Shared - 453.79 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 268 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 1.11 GB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 5.37 GB used) disk1s5 (APFS) [APFS Container] (Shared - 21.74 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 21.74 GB used) disk1s6 - Update (APFS) (Shared - 104 MB used) Mounted Volumes: disk1s1 - M*****************a [APFS Virtual drive] 500.07 GB (Shared - 453.79 GB used, 18.66 GB available, 17.54 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s2 - Preboot [APFS Preboot] 500.07 GB (Shared - 268 MB used, 17.54 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 500.07 GB (Shared - 5.37 GB used, 17.54 GB free) APFS Mount point: /System/Volumes/VM disk1s5 [APFS Container] 500.07 GB (Shared - 21.74 GB used, 17.54 GB free) APFS Mount point: /System/Volumes/Update/mnt1 Encrypted Partitions: disk1s5s1 disk1s5s1 - Macintosh HD [APFS Snapshot] 500.07 GB (Shared - 21.74 GB used, 18.66 GB available, 17.54 GB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 500.07 GB (Shared - 104 MB used, 17.54 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en5: ThinkPad USB 3.0 Ultra Dock Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge System Software: macOS Monterey 12.3 (21E230) Time since boot: About 19 days Notifications: Microsoft Update Assistant.app one notification com.paragon-software.ntfs.notification-agent.app 3 notifications NordVPN.app 6 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Adware: Launchd: ~/Library/LaunchAgents/com.spigot.ApplicationManager.plist Executable: ~/Library/Application Support/Spigot/ApplicationManager --protect Reason: Adware name match Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.examsoft.softest.plist Executable: /Applications/SofTest.app/Contents/MacOS/SofTest -launchd Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.examsoft.softest.service.plist Executable: /Library/Application Support/SofTest/Service Details: Exact match found in the legitimate list - probably OK Running app: /Applications/Flux.app/Contents/MacOS/Flux Login Item: /Applications/Flux.app Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: ~/Library/Internet Plug-Ins/WebEx64.plugin Apps: 5 Old Applications: 24 x86-only apps Kernel Extensions: /Library/Extensions [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.28.0 - SDK 10.12) [Not Loaded] hp_Inkjet1_io_enabler.kext - com.hp.print.hpio.Inkjet1.kext (3.6.1 - SDK 10.12) [Loaded] ufsd_NTFS.kext - com.paragon-software.filesystems.ntfs (15.4.19 - SDK 10.10) [Not Loaded] SamsungPortableSSDDriver.kext - com.samsung.portablessd.driver (1.5.02 - SDK 10.7) [Not Loaded] tap.kext - expressvpn.tap (20150118) [Not Loaded] tun.kext - expressvpn.tun (20150118) System Launch Daemons: [Not Loaded] 40 Apple tasks [Loaded] 178 Apple tasks [Running] 160 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 175 Apple tasks [Running] 165 Apple tasks [Other] One Apple task Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2022-01-12) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2022-01-12) [Not Loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 - installed 2022-03-21) [Other] com.examsoft.softest.service.plist (? b6fbbf8f - installed 2019-03-02) [Other] com.expressvpn.tap.plist (Apple - installed 2022-02-26) [Other] com.expressvpn.tun.plist (Apple - installed 2022-02-26) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-08-09) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-08-09) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2022-03-16) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2019-03-02) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-11-17) [Running] com.nordvpn.osx.helper.plist (TEFINKOM & CO S.A - installed 2021-01-05) [Loaded] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2019-07-31) [Loaded] com.paragon-software.ntfs.loader.plist (Apple - installed 2022-02-26) [Running] com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2019-07-31) Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-01-12) [Loaded] com.examsoft.softest.plist (? 333f02d7 - installed 2017-02-17) [Running] com.kinoni.epoccam.daemon.plist (Kinoni Oy - installed 2020-06-28) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-08-09) [Running] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2022-03-16) [Running] com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2018-10-02) User Launch Agents: [Loaded] com.bittorrent.uTorrent.plist (BitTorrent, Inc - installed 2020-01-30) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2022-02-16) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-08-23) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-08-23) [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2021-11-23) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2021-11-23) [Not Loaded] com.samsung.portablessd.mon.plist (Samsung Electronics - installed 2017-11-13) [Loaded] com.skype.skype.shareagent.plist (? 0 - installed 2017-11-16) [Running] com.spigot.ApplicationManager.plist (Adware - installed 2017-04-26) [Running] com.srib.pssddaemon.plist (Samsung Electronics - installed 2017-11-13) User Login Items: [Running] Backup and Sync (Google, Inc. - installed 2022-02-01) Application /Applications/Backup and Sync.app [Running] Dropbox (Dropbox, Inc. - installed 2022-04-06) Application /Applications/Dropbox.app [Running] Flux (? - installed 2016-08-21) Application /Applications/Flux.app [Not Loaded] FSMenuAppLoginItemHelper (Paragon Software GmbH - installed 2019-07-31) Modern Login Item /Applications/NTFS for Mac.app/Contents/Library/LoginItems/FSMenuAppLoginItemHelper.app [Not Loaded] NordVPNLauncher (App Store - installed 2022-04-06) Modern Login Item /Applications/NordVPN.app/Contents/Library/LoginItems/NordVPNLauncher.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-08-09) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-08-09) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] StartUpHelper (Spotify - installed 2022-01-14) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2018-01-29) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app Internet Plug-ins: SharePointBrowserPlugin: 14.7.7 (? - installed 2022-03-16) AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-26) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-26) Audio Plug-ins: VirtualMic: 1.0 (Kinoni Oy - installed 2020-06-28) CoreMediaIO Plug-ins: EpocCamPlugIn: 1.1 (Kinoni Oy - installed 2020-10-25) 3rd Party Preference Panes: NTFS (Paragon Software GmbH - installed 2018-10-02) Backup: Time Machine information not available without Full Drive Access. 4 local snapshots Oldest local snapshot: 2022-04-08 09:33:34 Last local snapshot: 2022-04-08 18:51:48 Performance: System Load: 3.96 (1 min ago) 6.65 (5 min ago) 14.37 (15 min ago) Nominal I/O speed: 0.14 MB/s File system: 22.79 seconds Write speed: 249 MB/s Read speed: 1015 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 6 % Idle: 91 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 11.18 % (Apple) EtreCheckPro 7.94 % (Etresoft, Inc.) kernel_task 2.33 % (Apple) Google Chrome Helper (Renderer) (47) 1.84 % (Google LLC) mdworker_shared (8) 1.28 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (47) 1.73 GB (Google LLC) kernel_task 567 MB (Apple) EtreCheckPro 253 MB (Etresoft, Inc.) Google Chrome 159 MB (Google LLC) Dropbox (3) 85 MB (Dropbox, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 660 MB / 31 MB (Apple) netbiosd 11 MB / 241 KB (Apple) Dropbox 7 MB / 2 MB (Dropbox, Inc.) trustd 74 KB / 10 KB (Apple) NordVPN 16 KB / 50 KB (App Store) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 7 (Apple) Google Chrome Helper (Renderer) (47) 1 (Google LLC) Dropbox (3) 0 (Dropbox, Inc.) Notes 0 (Apple) WhatsApp 0 (WhatsApp Inc.) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 37 MB Used RAM: 6.33 GB Cached files: 1.64 GB Available RAM: 1.67 GB Swap Used: 3.23 GB Software Installs (past 60 days): Install Date Name (Version) 2022-03-16 Microsoft AutoUpdate (4.45.22031300) 2022-03-16 Office 2011 14.7.7 Update (14.7.7) 2022-03-20 macOS Monterey (12.3) 2022-03-21 macOS 12.3 (12.3) 2022-03-21 Microsoft Excel (16.59.22031300) 2022-03-21 Microsoft Outlook (16.59.22031300) 2022-03-21 Microsoft PowerPoint (16.59.22031300) 2022-03-21 Microsoft Word (16.59.22031300) 2022-03-22 XProtectPlistConfigData (2158) 2022-03-22 MRTConfigData (1.91) 2022-04-06 Microsoft OneNote (16.59.22031300) 2022-04-06 NordVPN (7.5.0) Clean up: /Library/LaunchDaemons/com.apple.installer.cleanupinstaller.plist /macOS Install Data/Locked Files/cleanup_installer Executable not found Diagnostics Information (past 7-30 days): 2022-04-08 18:12:44 AppleCameraAssistant Crash (2 times) Executable: /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/Resources/AppleCamera.plugin 2022-04-07 00:01:42 triald High CPU Use Executable: /usr/libexec/triald End of report